2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/01/06/BC-FTD/062011/01/07/BC-FTD/07Consumer Dvs. Company FConsumer Evs. Company GOn 6-01-11, the Commission received a complaint from Consumer Dagainst Company F. The Complainant informed FCC that he bought a pairof shock absorbers from the respondent company and after installing theparts and using the vehicle for almost two weeks; one of the shockabsorbers broke. FCC conducted mediation where both the parties came toan agreement and the respondent offered to give a replacement shockabsorber at a subsidized cost of $35. The transaction was completed and asettlement agreement was signed.On 07-01-11, the Commission received a complaint from Consumer Eagainst Company G. The Complainant informed FCC that on 22-12-10, hewent to Company G’s shop in Suva and requested to the salesperson thathe wanted to purchase a mobile phone which supports MP3 playback. Afterpurchasing an Alcatel 305, he was advised by the same salesperson topurchase a memory card from Company H in order to upload and playsongs. After purchasing the memory card from Company H, he was advisedby a Company H staff member that the said phone could not support MP3or be used as a music player. Once the complaint was received, FCC wroteto Company G, informing them of the issue and seeking a response. Aresponse was received, requesting the complainant to see the retailManager to get a redress. FCC followed-up with the complainant and wasinformed that the memory card was formatted and it was functioningproperly. The matter was closed after the successful mediation.No Breach of the CommerceCommission Decree 2010ConsumerProtection &Unfair PracticesSections 75 & 77Page14of236