2011 Annual Report - The Commerce Commission

Table:6 Cases Successfully Disposed in 2011 in Northern DivisionCases Resolved in 2011Case Number Case Name Case Details2011/04/04 –FTDN242011/05/06 –FTDN282011/06/15 –FTDN29Consumer Fvs. CompanyLConsumer Gvs. CompanyMConsumer Hvs. CompanyNOn 4 th April, 2011, Consumer F lodged a complaint against Company L fornegligence that caused Consumer F to pay an extra $200.00 for changinghis booking date. The case was solved amicably between the two parties.Company L informed the Commission that arrangements were being madewith the airline and Consumer F did not have to pay any extra costs fortravelling as previously imposed by the airline.On 6 th May, 2011, Consumer G lodged a complaint to the Commission officefor an increased Company M bill of $95.84. Consumer G stated that nobodyfrom Company M Labasa is attending to his complaint as his bill showedthat estimated readings were taken and the current reading, as at06/05/2011, showed 139 kwh; however the estimated bill showed a usage of256 kwh. The case was referred directly to Company M’s Labasa Branch bythe Commission’s Northern office and Company M gave Consumer G arevised bill of $35.00.On 15 th June, 2011, Consumer H lodged a complaint against Company N fornot repairing his phone since giving it to them on 9 th February 2011. AnInvestigation revealed that Company N was operating their own businessand they mutually agreed to provide a new replacement phone forConsumer H.On 1 st July, 2011, Company N gave the new replacement phone toConsumer H.Provisions ofCCD2010ConsumerProtection &UnfairPracticeRestrictiveTradePracticeConsumerProtection &UnfairPracticeSectionsBreachedSection 75, 76Section 67Section 88Page148of236