2011 Annual Report - The Commerce Commission

Table 4: Cases Successfully Disposed Of in from Western Division 2011Cases Resolved in 2011Case NumberCase Name Issues Part of CCD 2010 Provisions Breached01/12/1105/12/1121/12/11Consumer Mvs. Company TConsumer Nvs. Company UConsumer Ovs. Company VOn 01-12-11 the Commission received a complaint from Consumer Magainst Company T for not refunding the whole bond money which was paidto hire a rental car. The case was called for mediation on 5-12-11 at theCommission’s office and the respondent agreed to provide a full refund andthe matter was resolved.On 05-12-12 the Commission received a complaint from Consumer N againstCompany U regarding a faulty phone he had purchased. On the same daypreliminary discussions were held with Company U’s salesperson. On 6-12-11 Company U’s sales person called and informed FCC that the Complainantwould be given a replacement phone. The Complainant was informed of thison the same day and he advised that he would go and pick the phone on 10-12-11. On 15-12-11 a call was made to the Complainant to check if he hadreceived a replacement phone. He then advised that he gotten areplacement on 10-12-11. The case was then closed.On 21-12-11 the Commission received a complaint from Consumer Oagainst Company V for selling a second hand faulty scooter. The same dayinvestigations were conducted and the Complainant was informed thatsecondhand goods were not covered by the CCD 2010. The case was thenclosed.ConsumerProtection &Unfair Practices.ConsumerProtection &Unfair Practices.Section 76Section 75No Breach of Commerce CommissionDecree 2010Page140of236