2011 Annual Report - The Commerce Commission

Table 4: Cases Successfully Disposed Of - Western Division 2011Cases Closed in 2011Case NumberCase Name Issues Part of CCD 2010 Provisions Breached6/10/1106/10/1110/10/1111/10/1109/11/11Consumer Dvs. Company KConsumer Evs. Company LConsumer F vs.Company MConsumer Gvs. Company NConsumer Hvs. Company OOn 06-10-11 the Commission received a complaint from Consumer D againstCompany K in regards to a new kerosene stove being defective. On thesame day investigations were conducted and Company K advised that theywould conduct a test to see if the stove was defective then the Complainantwould be issued with a replacement. On 09-10-11 the Complainantconfirmed that he had been issued with a replacement stove and the casewas closed.On 06-10-11 the Commission received a complaint from Consumer Eseeking a refund for a wedding booking. On 7-10-11 the case was called formediation at the Commission’s office and the Complainant was refunded atotal sum of $200.00 by Company L after mediation. The case was closed.On 10-11-11 the Commission received a complaint from Consumer F againstCompany M for not exchanging a saree purchased under a Lay-ByAgreement. On 11-11-11 the case was mediated and the Respondent(Company M) assured FCC that the saree would be exchanged with that ofthe Complainant’s own choice. The Complainant then exchanged the sareewith that of her own choice and the case was closed.On 11-10-11 the Commission received a complaint against Company N fornot repairing a printer under warranty. The case was mediated on the sameday and the Respondent agreed to repair the printer. The printer wasrepaired by Company N and the case was closed.On 09-11-11 the Commission received a complaint from Consumer H againstCompany O for conducting conditional sales on Butter. It was alleged thatbutter was only sold when a customer bought bread. An investigation wasconducted on 11-10-11 and the Trader was questioned and cautioned at thesame time on such practices. The trader was advised to refrain from suchconduct.ConsumerProtection &Unfair Practices.Sections 77 & 114No Breach of Commerce CommissionDecree 2010ConsumerProtection &Unfair Practices.ConsumerProtection &Unfair Practices.ConsumerProtection &Unfair Practices.Section 76Section 116Section 87(E)Page137of236