2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD20102011/12/28/BC-FTD/319Consumer Cvs. Company Jshaft and Bulb Guider or alternatively compensating him for the cost of theKam shaft and Bulb Guider. The Commission mediated the matter and therespondent replaced the parts after buying them from another company.Confirmation was received from the Complainant informing the Commissionthat the parts had been fitted and the vehicle was running well. Based onthe above, the case was closed.On 28-12-11, the Commission received a complaint from Consumer Cagainst Company J. The Complainant informed the Commission that anapplication was made at Company J’s Labasa office for the supply ofelectricity to Consumer C’s village. In early October, the Complainant wasinformed that a survey of the project had been sent to the Lautoka office forquotation. The Complainant waited for Company J to forward the quotationbut he did not receive it. On 30-06-11, an email was sent to theComplainant by Company J informing him that the Commission hadinstructed Company J to hold onto the quotation while the policy underwhich the quotation was being prepared was under review. TheCommission wrote formally to the Respondent, informing them of the issue.A response was received, informing the Commission that Company J hadcompleted the survey work for the area and an additional three houseswere added. A quotation was to be given to the spokesman based on thesurvey by the Company J team. The Company was advised not to blamethe Commission for any delays as the Commission had made a ruling. Anemail was sent to the Complainant informing him on the above and the casewas closed.ProvisionsBreachedRestrictive TradePractices Section 66Note: Missing case numbers reflect cases which were received by the Commission but not closed by the end of December 2011.Page135of236