2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/12/28/BC-FTD/317Consumer Bvs. CompanyH & IOn 28-12-11, the Commission received a complaint from Consumer Bagainst Company H, in regards to a set of Timing Kits and otherautomotives supplies purchased from Company I on 14 October 2011. TheComplainant informed the Commission that on 14-12-11, he purchased theTiming Kit plus another two parts form Company H for his vehicle. Duringthe purchasing of the parts, the sales person informed the Complainant thatall the parts were genuine and that the Complainant did not need to worry.After using the vehicle for almost two months, on 23-12-11 his vehicle brokedown. After inspection, his mechanic informed him that the timing belt hadbroken which resulted in the other parts being damaged. On 24-12-11, theComplainant visited the Respondent’s shop to inform them about thebreakdown of his vehicle and in return was informed that he needed tobring all the damaged parts before the replacement parts could be given.The damaged parts were taken to the Respondent’s shop where theComplainant was informed that the Respondent company would inform himon when to pick the parts. On 28-12-11, when the Complainant went to pickthe parts from the Respondent’s shop, the following parts were replaced;a. 1 set Timing Kit;b. 4 only exhaust valve;c. 4 only inlet valve;d. 1 only 2c fiber gasket; ande. 1 set 8pcs 2c valve seal.After receiving the above mentioned parts when the Complainant inquiredabout the Kam shaft and Bulb Guider, he was informed that the respondentneeded time to look for those parts. Later the Complainant was informedthat the respondent could not replace the Kam shaft and Bulb Guider. TheComplainant requested the Commission’s assistance in replacing the KamDivision 1 -Warranty Section 114Page134of236