2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/12/14/BC-FTD/3072011/12/12/BC-FTD/3082011/12/19/BC-FTD/310Consumer Wvs. Company CConsumer Xvs. Company DConsumer Yvs. Company EOn 14-12-11, the Commission received a complaint from Consumer Wagainst Company C, for the non refund of money. The Complainantinformed the Commission that he had purchased plugs from theRespondent’s company worth $30 and later the Complainant noticed thatthe plug was incorrect. The Complainant returned to the Respondent andinformed them that the plug was incorrect and requested for a replacementand the Complainant was informed that they didn’t have any other plugs.The Complainant requested for a refund and it was denied. TheCommission mediated the matter and the Respondent refunded the $30 tothe Complainant. A confirmation was received from the Complainant andthe case was closed.On 12-12-11, the Commission received a complaint from Consumer Xagainst Company D. The Complainant informed the Commission that theRespondent did electric works for the power supply to his house. After 7months, the main wire got burnt. The Commission mediated the matter andthe wire was replaced by the Respondent. A confirmation was receivedfrom the Complainant on the same and the case was closed.On 19-12-11, the Commission received a complaint from Consumer Yagainst Company E. The Complainant informed the Commission that hehad purchased a two door refrigerator from Company E. The problem wasexperienced when ants started entering the refrigerator. A complaint waslodged with Company E and the refrigerator was taken for repairs.According to the complainant, the refrigerator had been repaired four timesand the problem was still not resolved. The Commission mediated thematter and the Respondent replaced the refrigerator. A confirmation wasreceived from the Complainant and the case was closed.ConsumerProtection &Unfair Practices.ConsumerProtection &Unfair Practices.ConsumerProtection &Unfair Practices.Section 76 & 84Section 76 & 83Section 76 & 114Page131of236