2011 Annual Report - The Commerce Commission

More documents

Recommendations

Info

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/12/12/BC-FTD/3022011/12/12/BC-FTD/304Consumer Tvs. Company ZConsumer Uvs. Company AOn 12-12-11, the Commission received a complaint from Consumer Tagainst Company Z, regarding a vehicle purchased on 06-12-11. TheComplainant informed the Commission that on 07-12-11, the vehicle couldnot start and Company Z was informed, and the vehicle was taken forinspection and the Complainant was informed that the connections failed asit was not properly fixed when it was serviced. The Commission followed-upwith Company Z on the matter and was informed that the issue had beenrectified and the Complainant had taken the vehicle. The Commission alsofollowed-up with the Complainant and she informed FCC that she wassatisfied. Based on this, the case was closed.On 12-12-11, the Commission received a complaint from Consumer Uagainst Company A regarding an insurance claim on the repair of a rentalcar which the Complainant had hired. The Complainant informed theCommission that on their way to Suva, their vehicle had an accident withanother vehicle. The matter was reported and it was determined that theComplainant was at fault. The Complainant also informed the Commissionthat he disputed the $4,500.00 amount quoted by Company A as the cost ofdamages to the vehicle. He decided to take the vehicle to a mechanic for anassessment of the damages but Company A insisted that the Complainantpay $4,500.00 to settle the matter. The Complainant alleged that $4,500.00was too excessive and unreasonable and that he could only pay $2,500.00as a maximum under point 2, category A – C of terms and conditions on theRental Agreement. The Commission mediated the matter and theComplainant paid only $2,500.00 for the damages. A term of settlementwas signed by both parties and the case was closed.ConsumerProtection &Unfair Practices.ConsumerProtection &Unfair Practices.Section 76 & 84Section 75 & 76 &84Page129of236
Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/12/15/BC-FTD/306Consumer Vvs. Company BOn 15-12-11, the Commission received a complaint from Consumer Vregarding the cancellation of Company B’s flight from Savusavu to Suva on27-11-11. The Complainant informed the Commission that he and his wifehad purchased tickets for Company B’s flight number FJ112 out ofSavusavu on 27-11-11 and when checking in at about 3.30pm, they wereadvised of a possible delay by 40 minutes due to bad weather. At about5.00pm, they were informed that due to bad weather in Suva, the flight toSuva had been cancelled and that the plane from Taveuni would go to Nadiand there would be no flight to Suva. On further enquiry and demand by theComplainant to be in Suva, the attendant managed to book them fromLabasa to Suva on Monday, 28-11-11. The Complainant accepted it butwhen he asked about travelling to Labasa and accommodation in Labasa,the Complainant was informed that it was not the company’s policy to paycustomers when flights were cancelled due to bad weather. TheComplainant had to pay for a taxi from Savusavu to Labasa and one nightaccommodation/meals in Labasa. Furthermore, the Complainant had to pay$445.40 each for a Nausori to Savusavu return ticket. The Complainantrequested for a refund of all the additional expenses. The Commissionformally wrote to the Respondent, informing them of the issue and seekinga response. A response was received; informing the Commission that theRespondent would refund the additional expenses which occurred to theComplainant and the Respondent further requested for the complainant’sbank details. The above was conveyed to the Complainant and theCommission requested that the Complainant directly liaise with theRespondent concerning the refund. Based on the above, the case wasclosedConsumerProtection &Unfair Practices.Section 76 & 77Page130of236
Page 2:
LETTER TO THE MINISTERHonorable Aiy
Page 9 and 10:
5. Legal DepartmentThe department
Page 11 and 12:
1.0 FAIR TRADING DEPARTMENT1.1 Over
Page 13 and 14:
Figure 1: FTD Cases - Breakdown in
Page 15:
Table 2: Cases Successfully Dispose
Page 18 and 19:
Page 20 and 21:
Page 22 and 23:
Page 24 and 25:
Page 26 and 27:
Page 28 and 29:
Page 31 and 32:
Page 33 and 34:
Page 35 and 36:
Page 37 and 38:
Page 39 and 40:
Page 41 and 42:
Page 43 and 44:
Page 45 and 46:
Page 47 and 48:
Page 49 and 50:
Page 51 and 52:
Page 53 and 54:
Page 55 and 56:
Page 57 and 58:
Page 59 and 60:
Page 61 and 62:
Page 63 and 64:
Page 65 and 66:
Page 67:
Page 70 and 71:
Page 72 and 73:
Page 74 and 75:
Page 76 and 77:
Page 78 and 79:
Page 80 and 81: Table 2: Cases Successfully Dispose
Page 142 and 143: 1.4 Summary of Unfair Trading Activ
Page 144 and 145: Table: 6 Cases Successfully Dispose
Page 146 and 147: Table:6 Cases Successfully Disposed
Page 148 and 149: Table:6 Cases Successfully Disposed
Page 162 and 163: 2.2 RENT SECTIONRent Section is a d
Page 164 and 165: Figure 5: House Conditions e.g. lea
Page 166: 2.5 ACTIVITIES HIGHLIGHTSThe table
Page 169 and 170: Table 11: Rent Cases Resolved -2011
Page 181 and 182:
Table 11: Rent Cases Resolved -2011
Page 183 and 184:
Page 185 and 186:
Page 187 and 188:
Page 189 and 190:
Table 11: Rent Cases Resolved-2011C
Page 191 and 192:
Page 193 and 194:
Page 195 and 196:
Table 11: Rent Cases Resolved-2011N
Page 197 and 198:
Table 12: Summary of Steel Industry
Page 199:
3.2 Ex Factory Wholesale Rebar Pric
Page 202 and 203:
3.4 ElectricityDuring the period, t
Page 204 and 205:
Table 16: Summary of Telecommunicat
Page 206 and 207:
Table 16: Summary of Telecommunicat
Page 208 and 209:
Table 17: Summary of Marina, Airpor
Page 210 and 211:
Page 212 and 213:
Page 214 and 215:
Table: 18 Investigations and Resear
Page 216 and 217:
Table: 19 Determinations and Price
Page 218 and 219:
Table:20 Petroleum Re etail Price-2
Page 221 and 222:
4.7 Ex-factory Wholesale Price of G
Page 223 and 224:
Table: 24 Summaries of Inspections
Page 226:
Table: 25 Summary of Inspections -
Page 230 and 231:
5.0 Legal Department5.1 OverviewThe
Page 232 and 233:
Table: 32 Number of Prosecutions fo
Page 234:
FINANCIAL STATEMENT
show all

2011 Annual Report - The Commerce Commission

Create successful ePaper yourself

Delete template?

Save as template?