2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/12/01/BC-FTD/2942011/12/06/BC-FTD/296Consumer Pvs. Company VConsumer Qvs. CompanyWOn 01-12-11, the Commission received a complaint from Consumer Pagainst Company V, regarding a chest freezer which he had bought fromCompany V. The Complainant informed the Commission that after using thefreezer for one week, the water from the freezer started to leak. A complaintwas lodged with Company V and the freezer was taken for repair. TheComplainant was asked to pay $180 despite the freezer being underwarranty. The Commission wrote formally to Company V informing them ofthe issue and seeking a response. A response was received informing theCommission that their agent who had to repair the freezer confirmed thatthe freezer had knife marks which were categorised as physical damageand thus the warranty was void. The above was conveyed to theComplainant and the case was closed.On 06-12-11, the Commission received a complaint from Consumer Qagainst Company W for the non-refund of a movie ticket. The Complainantinformed the Commission that on 3 December 2011, he bought a movieticket scheduled for 10.55pm. Thirty minutes prior to the show, theComplainant decided not to watch the movie and requested for a refund.The request was declined and he was told that the refund would not bemade until the tickets were sold out. The Commission mediated the matterand the Respondent refunded the ticket money to the Complainant. Basedon the above, the case was closed.No Breach of Commerce CommissionDecree 2010Consumer Protection & UnfairPractices.Page127of236