2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD20102011/11/22/BC-FTD/291Consumer Mvs. Company SThe Commission wrote formally to Company R informing them of the issueand seeking a response. A response was received from Company Rinforming the Commission that the Complainant had subscribed for the DayPass offer/promotion at 06:11:37 on 10 November 2011, and consequentlythe offer/promotion ended 24 hours later, at 06:11:37 on 11 November2011. Company R confirmed that the Complainant was on an ongoing call,which started before the expiration time at 05:41:44 on 11 November 2011.The call lasted for 31 minutes 9 seconds and continued until 06:12:53. Thecall duration went past the expiration time of the promotion. A Deduction of$1.26 was made from his “real balance” or top up credit on the excessminutes used after the expiration time, until 06:12:53. Company Rreinstituted the charge to his account by refunding the amount $1.26. Theabove was conveyed to the complainant and the case was closedOn 22-11-12, the Commission received a complaint from Consumer Magainst Company S for charging him disconnection fees on his telephonebills without the line being disconnected. The Complainant informed theCommission that the disconnection fee was charged to his Account number8326958 on 3 November 2011; however, there had not been anydisconnection of the line. The disconnection charge namely “One-offcharges” of $11.50 was charged on telephone bill dated 3 November 2011.The Complainant requested that Company S credit the sum of $11.50 paidto Company S as disconnection charges. The Commission wrote formally toCompany S informing them of the issue and seeking a response. Aresponse was received; informing the Commission that Company S wouldcredit the customer’s account. A bill was emailed to the Commission as aform of confirmation and the case was closed.ProvisionsBreachedRestrictive TradePractices Section 66Page125of236