2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/11/15/BC-FTD/2822011/11/17/BC-FTD/285Consumer I vs.Company OConsumer Jvs. Company POn 15-11-11, the Commission received a complaint from Consumer Iagainst Company O. The complainant informed FCC that in 2010, he left hisvehicle with the respondent for repairs and informed the respondent that thegear box was not working. While the complainant was looking for the gearbox, he noticed that certain items from his vehicle were missing. Thecomplainant asked the respondent to return the missing parts where he wasasked to pay $100. FCC followed-up with the complainant to seek additionalinformation and the complainant informed FCC that he was withdrawing thecomplaint and would be taking the matter to court. Based on the above, thecase was closed.On 17-11-11, the Commission received a complaint from Consumer Jagainst Company P regarding the connection of electricity at 112 RaggAvenue, Namadi Heights. The Complainant informed FCC that the propertywas leased to another tenant early this year and she was given consent toconnect the electricity on the premises. The complainant did not provideany guarantee or assurance to Company P that if that tenant failed to paythe bill then they would be liable. The said tenant vacated the property inOctober 2011 and did not pay the electricity bills. Company P was nowrefusing to connect electricity for the new tenant and was asking thecomplainant to pay the bill before the electricity was connected for thetenant. FCC formally wrote to Company P informing them of the issue andseeking a response. On 05-12-11, FCC received a response from CompanyP, informing FCC that they had connected the power supply to theelectricity account number 1424-5801-13 on 18 November 2011 under thenew tenant.ConsumerProtection&UnfairPracticesConsumerProtection&UnfairPracticesSection 76 & 84Section 76 & 84Page123of236