2011 Annual Report - The Commerce Commission

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Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011//11/10/BC-FTD/2762011/11/10/BC-FTD/277Consumer Evs. Company KConsumer Fvs. Company Lconfirmed and accepted the sailing date, route, price and passenger details.According to the complainant, the respondent had breached the agreementby entering into another verbal agreement with another individual to providethe services to Vanuabalavu on 20-12-11. The complainant requested FCCto instruct the respondent to cancel the trip on 20-12-11 to the island. FCCformally wrote to the respondent, informing them of the issue and seekingtheir response and clarification on the concern raised by complainant. On22-11-2011, FCC invited the complainant to discuss the matter and FCCinformed the complainant that the two charters were commercialtransactions and the Commission could not instruct the respondent tocancel the charter for 20-12-11. Based on the above, the case was closed.On 10-11-11, the Commission received a complaint from Consumer Fagainst Company L regarding the non-refund of $1,650.00, an advancepaid on 28 September 2011. The complainant informed FCC that a bookingfor accommodation was made on 28 September 2011 for 15 deluxe roomsat $110.00 each, for guests from another country for two days. Two roomsdid not have towels and hair dryers and the guests were not happy with theservices. The hotel Manager was notified of the early check out and theManager stated that they would be processing the refund on the same day.Upon request by the complainant, the respondent declined to give a refund.FCC formally wrote to the respondent informing them of the issue andseeking a response. A response was received, informing FCC that theywere not in a position to refund the money as the booking was made inadvance and the guests should have asked for the towels rather than justwalking out as they could not re-sell the room again. The above wasconveyed to the complainant and the case was closed.ConsumerProtection&UnfairPracticesConsumerProtection&UnfairPracticesSection 76Section 76 & 84Page121of236
Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/11/15/BC-FTD/2792011/11/15/BC-FTD/280Consumer Gvs. Company MConsumer Hvs. Company NOn 15-11-11, the Commission received a complaint from Consumer Gagainst Company M for unsatisfactory Internet services. The complainantinformed FCC that they had been experiencing frequent disruptions withinternet connections since August 2011 and Company M continued tocharge the complainant for the use of the internet, even thought thecomplainant had not fully utilized the services. The Complainant wasinformed by Company M Technicians to change the modem even thoughthere was no physical damage on the modem. The modem was changedbut the issue of internet connection problems continued. FCC formally wroteto Company M informing them of the issue and seeking a response. Aresponse was received informing FCC that the issue had been rectified andthat FCC could check with the complainant. FCC followed-up with thecomplainant and was informed that he was satisfied as the problem hadbeen rectified by Company M. Based on the above, the case was closed.On 15-11-11, the Commission received a complaint from Consumer Hagainst Company N for failing to attend to their application for GridExtension in Dawasamu, Tailevu. The Complainant informed FCC that hisfarm was one kilometer away from the Company N main Grid and hisrequest for grid extension had been made to Company N. The Complainantstated that with the grid extension by Company N, his business storagefacilities and 4 other houses would benefit as a result. FCC formally wroteto company N informing them of the issue and seeking a response. On 06-12-11, FCC received a response indicating that Company N had issued aquotation for the scheme in accordance with Part 2 of consumer extensionpolicy and a revised quote will be issued under the General ExtensionPolicy once Company N was provided with the power requirements of theproposed installation. The above was conveyed to the complainant andFCC further requested complainant to liaise with Company N on the matter.ConsumerProtection&UnfairPracticesConsumerProtection&UnfairPracticesSection 75 & 76Section 76 & 84Page122of236
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LETTER TO THE MINISTERHonorable Aiy
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5. Legal DepartmentThe department
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1.0 FAIR TRADING DEPARTMENT1.1 Over
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Figure 1: FTD Cases - Breakdown in
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Table 2: Cases Successfully Dispose
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Table 11: Rent Cases Resolved -2011
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Table 11: Rent Cases Resolved-2011C
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Table 11: Rent Cases Resolved-2011N
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Table 12: Summary of Steel Industry
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3.2 Ex Factory Wholesale Rebar Pric
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3.4 ElectricityDuring the period, t
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Table 16: Summary of Telecommunicat
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Table 16: Summary of Telecommunicat
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Table 17: Summary of Marina, Airpor
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Table: 18 Investigations and Resear
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Table: 19 Determinations and Price
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Table:20 Petroleum Re etail Price-2
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4.7 Ex-factory Wholesale Price of G
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Table: 24 Summaries of Inspections
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Table: 25 Summary of Inspections -
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5.0 Legal Department5.1 OverviewThe
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Table: 32 Number of Prosecutions fo
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FINANCIAL STATEMENT
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2011 Annual Report - The Commerce Commission

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