2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/11/04/BC-FTD/272Consumer Cvs. Company IOn 04-11-11, the Commission received a complaint from Consumer Cagainst Company I for not fully honoring the insurance claim after thevehicle was involved in an accident. The Complainant requested for a reevaluationof the claim so that the necessary refund from deductions for theparts was made along with additional losses incurred by the complainantduring the period. Once the complaint was received, FCC formally wrote tothe respondent, informing them of the issue and seeking a response. Aresponse was received from the insurance company, informing FCC that;1. The write off basis as per Pre Accident Valuation (PAV) of a reputablecompany dated 25-07-11 was $8,500.00 less policy excess for aninstant claim of $1,000.00. Upon re-inspection of the vehicle by theassessor, it was found that certain items were removed or swapped.The assessor forwarded his report stating the items and the value of themissing parts from the damaged vehicle.2. In write off cases, damaged vehicles were to be handed over as it wasat the time of the accident and if items were found to be missing;insurers could charge the appropriate amount as per report of theassessor.FCC after making its assessment and analysis on the matter formallyconveyed the above to the complainant and the case was closed.No Breach of Commerce CommissionDecree 2010Page119of236