2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/11/03/BC-FTD/2702011/10/18/BC-FTD/271Consumer Avs. CompanyE,F and GConsumer Bvs. Company HOn 03-11-11, the Commission received a complaint from Consumer Aregarding the charges imposed by Company E, F and G to calibrate taximeters for $25.00 per meter, in the Western and Central/Eastern division.FCC was informed by the Union that the same component is reprogrammedand no other parts are used. The Union considered the charges to be highand the practice by the taxi meter agents of charging the same prices to beanti-competitive behavior. A letter was sent to the 3 companies informingthem that the Commission would be monitoring the issue and should therebe any issues, FCC would take necessary action. The same was conveyedto the complainant and the matter was closed.On 18-10-11, the Commission received a complaint from Consumer Bregarding the quality of a sofa set purchased from Company H. Thecomplainant informed FCC that in 2008, the sofa set was purchased fromCompany H for $1,350.00 with 1 year warranty. After 3 years, white antswere noticed in the sofa while a sofa purchased more than 10 years ago didnot have any problem. During August 2011, while searching for a bed, thecomplainant informed the sales assistant of the white ants in the sofa andqueried about the materials used in making the furniture’s sold. The salesassistant informed him that it might be from the stock where complaints ofsuch nature were received. FCC formally wrote to Company H, informingthem of the issue and seeking a response. A response was received,informing FCC that items are repaired or replaced by Company H within the12 month warranty period. In order to resolve this issue, Company H offeredto repair the sofa set at their factory, whereby the complainant was onlyrequired to bear the cost of the materials. The above was conveyed to thecomplainant and the case was closed.Restrictive TradePracticesSection 60Division 1 -Warranty Section 116Page118of236