2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/10/31/BC-FTD/267Consumer Zvs. Company DOn 31-10-11, the Commission received a complaint from Consumer Zagainst Company D regarding the purchase of a wireless router and flashnet for internet connection to his iPad. The complainant informed FCC thathe was from the UK and was on holiday in Fiji. He went to Company DSuva on 29-09-11, to see if it was possible to connect his iPad to theinternet. The sales assistant informed him that he was familiar with the iPadand that it would work with a wireless router and a USB internet flash. TheComplainant purchased the wireless router and flashnet for $198.00 andtried to set up the system at Waidroka, near Pacific Harbour but it could notset up. The Complainant called Company D on 30-09-11 and 03-10-11 andwas informed that Company D would investigate the matter but there wasno response. The complainant requested for a full refund of $198.00 fromCompany D as the items were wrongly sold to him. FCC formally wrote toCompany D informing them of the issue and seeking a response. Aresponse was received from Company D, informing FCC that they neededthe contact details of the complainant to further investigate the matter. Therequested information was conveyed to Company D. On 28-12-11, FCCreceived an email from Company D informing that they were ready to refundthe full sum to the complainant and they also requested that if someonecould come to Company D and collect the money. The above wasconveyed to the complainant and a confirmation was received after twodays that the refund had been collected.ConsumerProtection&Unfair PracticesSection 75 & 76Page117of236