2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreachedrespondent, informing them of the issue and seeking a response .Aresponse was received informing FCC that the complainant had signedpolicy number 3016055 which had a term of 20 years. This was noted onthe written proposal Form which the complainant had endorsed andconfirmed to the Insurance Agent, Mr. X. FCC after its assessment andanalysis formally informed the complainant on the above and the case wasclosed.2011/10/24/BC-FTD/262Consumer Vvs. Company ZOn 24-10-11, the Commission received a complaint from Consumer V, theHead Teacher of a School concerning the Diesel Generator bought by adonor for the School. The complainant informed FCC that a generator wasbought from Company Z in 2011. The body of the generator had rustedheavily causing some of the parts to fall apart. The Complainant allegedthat the generator was an old set which was painted nicely to look new. Hestated that proof of this allegation could be seen on the fast accumulation ofrust on the fuel tank. The inside of the fuel tank was also rusted. FCCformally wrote to respondent, informing them of the issue and seeking aresponse. A response was received, informing FCC that the generator hadbeen taken by the respondent for repair works. On 01-12-2011, theCommission was advised by the respondent that the generator wasrepaired with a 3 month extended warranty on normal usage and wasdelivered to the School on 30 November 2011. A confirmation was receivedfrom the complainant and the case was closed.ConsumerProtection&UnfairPracticesSection 75, 76 & 83& 116Page114of236