2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/10/14/BC-FTD/2602011/10/20/BC-FTD/261Consumer Tvs. Company XConsumer Uvs. Company YOn 14-10-11, the Commission received a complaint from Consumer Tregarding a sales transaction with Company X. The complainant informedFCC that the respondent was given a job to design a tailor table cloth(medium and large), chair covers, serviettes and tray covers. A samplechair was provided with the expectancy of a proper job and accountabilityfor re-washing. However, upon delivery numerous errors were found. TheRespondent was informed that the chair cover was too short and notappealing. Upon washing, the fabric shrunk and the batch had to bereplaced. The Respondent demanded payments for an outstanding sum of$1,700.00 and the complainant informed the respondent that full paymentwould be made once the job was completed. The Respondent disagreedand a demand notice was sent to the complainant from a law firm. FCCformally wrote to the respondent informing them of the issue and seeking aresponse. A response was received from the respondent, informing FCCthat the matter was before the court and a demand notice had been issuedto the complainant. The above was conveyed to the complainant and thecase was closed.On 20-10-11, the Commission received a complaint from Consumer Uagainst Company Y for the non-reimbursement of his claim on thesurrender value of his insurance policy. The complainant informed FCC thatCompany Y’s Agent who registered his application had misled him bystating that he was registered under a 10 year insurance policy but he cameto know later that it was a 20 year policy. Company Y’s Agent informed himthat he could also withdraw his funds within the 10 year period. Uponlodging a withdrawal for his policy with Company Y he was only offered onethird of the total sum that he had paid. FCC formally wrote to theDivision 1 -Warranty Section 114ConsumerProtection&UnfairPracticesSection 76Page113of236