2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/10/05/BC-FTD/2492011/10/07/BC-FTD/250Consumer Jvs. Company NConsumer Kvs. Company OOn 05-10-11, the Commission received a complaint from Consumer Jagainst Company N. The complainant informed FCC that his vehicle wasinvolved in an accident, whereby, Telecom and FEA poles fell on the carand it was towed to Sabeto Police Station. The matter was reported to hisfinanciers and a claim was filed with the Insurance Company. Variousquotations were received from car repair companies and all stated that thevehicle was beyond repair and should be written off. The assessor of theInsurance company also stated that the Vehicle should be written off. TheInsurance Company declined to write off the vehicle and preferred to have itrepaired. FCC mediated the matter and the respondent paid $8000 andreleased the car to the complainant. A confirmation was received from thecomplainant on the same and the case was closed.On 07-10-11, the Commission received a complaint from Consumer Kagainst Company O, regarding the purchase of hand gloves. Thecomplainant informed FCC that they had purchased PVC red hand gloveson 10-08-11 but they were supplied with PVC green hand gloves by therespondent. On 24-08-11, the hand gloves were returned as they were notof the correct quality and color as the client was specific on the itemsordered. The Complainant requested for a refund but the respondentdeclined the request. Once the complaint was received, FCC formally wroteto the respondent, informing him of the issue and seeking a response. FCCwas informed that the matter was before the Small Claims Tribunal and thehearing was on 31-10-11. The Commission requested for a copy of thedocuments from the Small Claims Tribunal as a reference and it was faxedon 18-10-11. The above was conveyed to the complainant and the casewas closed.ConsumerProtection&UnfairPracticesConsumerProtection&UnfairPracticesSection 76 & 83Section 83Page108of236