2011 Annual Report - The Commerce Commission

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Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/10/05/BC-FTD/2472011/10/06/BC-FTD/248Consumer I vs.Company KComplaintagainst L & MOn 05-10-11, the Commission received a complaint from Consumer Iagainst Company K regarding the charging of interest rates on an overdueaccount. FCC formally wrote to the respondent informing him of the issueand seeking a response. A response was received and FCC invited therespondent and the complainant for a meeting, where the complainantagreed to pay the amount due with the interest. After a week, FCC followedup with the respondent and was informed that the payment was not yetmade by the complainant. FCC tried to contact the complainant severaltimes but was unsuccessful. A number of letters were also written to thecomplainant but no response was received and after a month, the case wasclosed and Company K was advised to pursue the matter privately.On 06-10-11, the Commission received two different complaints against L &M. The complainants informed FCC that the ticket prices for the stadium(pavilion) for the IDC tournament had been set at $15.00 flat, that is,everyone occupying the seat, regardless, of the age had to pay $15.00. Thestallholders who had paid a market rate fee (around $920.00) were beingrestricted from selling products of their own choice, that is, the venue ownerwas dictating terms to the stallholders with regards to what they could selland from where they needed to purchase the products (soft drinks) etc.Once the complaint was lodged, FCC had a formal meeting with therespondents, whereby, the respondents agreed that the adult entry feewould remain at $15 and the children’s entry fee would be reduced to $7and refunds would be made to all those who had paid $15 for their children.The Respondents also informed FCC that they would allow stallholders tosell anything they wished to. The above was conveyed to the complainantsand the case was closedNo Breach of Commerce CommissionDecree 2010Restrictive TradePracticeSection 66Page107of236
Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD 2010 ProvisionsBreached2011/10/05/BC-FTD/2492011/10/07/BC-FTD/250Consumer Jvs. Company NConsumer Kvs. Company OOn 05-10-11, the Commission received a complaint from Consumer Jagainst Company N. The complainant informed FCC that his vehicle wasinvolved in an accident, whereby, Telecom and FEA poles fell on the carand it was towed to Sabeto Police Station. The matter was reported to hisfinanciers and a claim was filed with the Insurance Company. Variousquotations were received from car repair companies and all stated that thevehicle was beyond repair and should be written off. The assessor of theInsurance company also stated that the Vehicle should be written off. TheInsurance Company declined to write off the vehicle and preferred to have itrepaired. FCC mediated the matter and the respondent paid $8000 andreleased the car to the complainant. A confirmation was received from thecomplainant on the same and the case was closed.On 07-10-11, the Commission received a complaint from Consumer Kagainst Company O, regarding the purchase of hand gloves. Thecomplainant informed FCC that they had purchased PVC red hand gloveson 10-08-11 but they were supplied with PVC green hand gloves by therespondent. On 24-08-11, the hand gloves were returned as they were notof the correct quality and color as the client was specific on the itemsordered. The Complainant requested for a refund but the respondentdeclined the request. Once the complaint was received, FCC formally wroteto the respondent, informing him of the issue and seeking a response. FCCwas informed that the matter was before the Small Claims Tribunal and thehearing was on 31-10-11. The Commission requested for a copy of thedocuments from the Small Claims Tribunal as a reference and it was faxedon 18-10-11. The above was conveyed to the complainant and the casewas closed.ConsumerProtection&UnfairPracticesConsumerProtection&UnfairPracticesSection 76 & 83Section 83Page108of236
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LETTER TO THE MINISTERHonorable Aiy
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5. Legal DepartmentThe department
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1.0 FAIR TRADING DEPARTMENT1.1 Over
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Figure 1: FTD Cases - Breakdown in
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Table 2: Cases Successfully Dispose
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Table: 6 Cases Successfully Dispose
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Table: 6 Cases Successfully Dispose
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2.2 RENT SECTIONRent Section is a d
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Figure 5: House Conditions e.g. lea
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2.5 ACTIVITIES HIGHLIGHTSThe table
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Table 11: Rent Cases Resolved -2011
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Table 11: Rent Cases Resolved-2011C
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Table 11: Rent Cases Resolved-2011N
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Table 12: Summary of Steel Industry
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3.2 Ex Factory Wholesale Rebar Pric
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3.4 ElectricityDuring the period, t
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Table 16: Summary of Telecommunicat
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Table 16: Summary of Telecommunicat
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Table 17: Summary of Marina, Airpor
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Table: 18 Investigations and Resear
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Table: 19 Determinations and Price
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Table:20 Petroleum Re etail Price-2
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4.7 Ex-factory Wholesale Price of G
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Table: 24 Summaries of Inspections
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Table: 25 Summary of Inspections -
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5.0 Legal Department5.1 OverviewThe
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Table: 32 Number of Prosecutions fo
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FINANCIAL STATEMENT
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2011 Annual Report - The Commerce Commission

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