2011 Annual Report - The Commerce Commission

Table 2: Cases Successfully Disposed Of in 2011(cont…)Cases Resolved in 2011Case Number Case Name Issues Part of CCD20102011/09/26/BC-FTD/2412011/09/28/BC-FTD/243Consumer Evs. Company GConsumer Fvs. Company Hto the complaint. There was a strong indication that the complainant hadengaged in corrupt practices and therefore, the case was referred to FICACfor further investigation. The above was conveyed to the department thatreferred the matter to FCC and the case was closed.On 26-09-11, the Commission received a complaint from Consumer Eregarding high water bills. The complainant informed FCC that fromFebruary 2011 to May 2011, the complainant’s water bill was $6.10. Hereceived the next water bill on 11 May 2011 amounting to $136.03. Thecomplainant alleged that the amount was incorrectly billed to their accountsince, they had only three members in the family and they never had anyfamily functions during the period, which could have increased the water billto $136.03. FCC formally wrote to Company G, informing them of the issueand seeking a response. A response was received from company G,informing FCC that Company G had wrongly installed meter no. EB 8396 inplace of meter no. EB2 88A during the meter replacement request and thesum of $252.92 had been credited to the complainant’s account. The abovewas conveyed to the complainant and the case was closed.On 28-09-11, the Commission received a complaint from Consumer Fagainst Company H, regarding the supply of electricity to his house inLamainasau Village, Nausori. The complainant wrote to Company H,seeking the supply of electricity, whereby Company H advised thecomplainant that he would have to pay a total of $19,000.00 to Company Hfor the supply of power to his house. Once the complaint was received,FCC formally wrote to Company H, informing them of the issue and seekinga response.ConsumerProtection&UnfairPracticesConsumerProtection&UnfairPracticesProvisionsBreachedSection 84 & 76Section 84Page105of236