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Audit of USAID/Jordan's Fiscal Reform Project - US Agency For ...

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APPENDIX III 151617181920Performance Indicator Achieved 1 AchievedNotNumber <strong>of</strong> steps necessary to process enforcedcollection case to resolution XNumber <strong>of</strong> days necessary to process enforcedcollection case to resolution XNumber <strong>of</strong> manual steps necessary to assign acase to audit and schedule an auditappointmentXScorecard on automation <strong>of</strong> post-audit reportingprocessXScorecard on effectiveness <strong>of</strong> Internal <strong>Audit</strong>functionXLevel <strong>of</strong> public perception <strong>of</strong> integrity <strong>of</strong> Incomeand Sales Tax Department (ISTD) X21 Number <strong>of</strong> program audits performed X22Number <strong>of</strong> program/processadjustments/findings proposed X23Level <strong>of</strong> management awareness on internalaudit function X24Level <strong>of</strong> customer satisfaction with interactionswith ISTD X25Number <strong>of</strong> procedures for a customer to interactwith Taxpayer Service DepartmentX26 Level <strong>of</strong> taxpayers’ satisfaction X27Budget ManagementDegree <strong>of</strong> compliance <strong>of</strong> the new budgetclassification structure and chart <strong>of</strong> accountswith GFS2001 5 standards28 Number <strong>of</strong> extra-budgetary funds X29Reduced Number <strong>of</strong> Late Payments toContractors Due to Cash Shortages X30Percentage <strong>of</strong> a ministry expenditure expressedin programmatic terms (as opposed to line-itemterms) in the pilot ministriesX31Percentage <strong>of</strong> treasury/budget-fundedinvestment projects included in the databaseX32Percentage <strong>of</strong> the new projects in the databasesubjected to cost-benefit analysisX33Number <strong>of</strong> people trained who pass posttrainingevaluation X34Level <strong>of</strong> satisfaction <strong>of</strong> the end users with userfriendliness<strong>of</strong> the databaseXX5Government Financial Statistical Manual 200117

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