Layout Newsletter 26.indd - Canadia Bank Plc.

Written By Sokuntheary Ath, Head of Risk ManagementEdited By Mr. Ly Panha, Deposit Product Officer, Deposits Department.The annual party spirit was held on the eveningof Friday February 8 th 2013 at the City Hall andA&B Halls, Diamond Island, celebrating Canadiafamily’s dedication, contribution and hard work.The event was presided over by Mr. Pung KheavSe, Chairman of Candia Bank Plc. (“the Bank”)Board of Directors, Mrs. Pung, Mr. Chee Leng Lor,the Bank Chief Executive Officer and other SeniorManagements.About 1,400 people attended the party andwere treated with fancy and delicious Chineseand Cambodian cuisines. There were also otheractivities including Greeting, Smile, Thank andPersonalization (“GSTP”) model and exceptionalservice quality award delivery, singing and dancingas well as exciting individual and group lucky draws.During the event, Mr. Pung delivered aremarkable speech of the Bank’s background,journey and milestone. He stated that CanadiaBank started in November 1991 as CanadiaGold & Trust Corporation Limited, under a jointventure between overseas Cambodians (presentshareholders) and the National Bank of Cambodia(the Central bank), it was then a pioneer of thebanking industry. In April 1993, the name wasamended to Canadia Bank limited. In December2003, the name was amended again to CanadiaBank Plc. Today Canadia Bank continues to be theleading bank and is one of the most trusted financialinstitutions for the Cambodian public, registeringstrong financial growth and is a dominant marketshare for loan and deposit.Mr. Pung added the Bank is rooted in Cambodiafor the Cambodian public. During the politicalturmoil in 1997, when foreign banks were closingtheir doors and returning home, Canadia Bank hadtwo choices: one was to close its door and two wasto open the door for the public. The Bank choseto open its door to instil public confidence in thebanking industry so that the financial institutionscontinue to play key roles in the Cambodianeconomic growth and to support the liquiditypredicaments of somedepositors. Towardsthe end of his speech,Mr. Pung thanked theemployees for theirdedication and hardwork for the Bank andwished them happinessand prosperity for thecoming Chinese New Year2013.Mr. Lor also delivered ereda touching speech during theevent. He highlighted the key achievementsduring 2012. He stated that we had very goodachievements in 2012: growth in deposits ofabout 20% and growth in loans of about 17%,growth in net profit of about 30%, growth in totalAssets of about 20% and Capital Adequacy Ratio(CAR) remained quite comfortable at about 20%,launched 4 new branches, of which 2 in PhnomPenh, and 2 in provinces, bringing to 42 branchnetwork total, deployed 8 new ATMs, bringing to74 ATMs in services and recruited 180 more staffto reach 1,373 head account at end of 2012. Mr.Lor also added that in 2012, we had a significantimprovement in risk management, core businessenhancement and successful launched servicequality project in the branches, commencing withGSTP, HR & employee engagement as well ascorporate efficiency and processes.Mr. Lor thanked Mr. Pung for his greatleadership, in both the good and stressfultimes, the board of directors and employeesfor their dedication, hard work and leadershipthat enables us to be successful over the past20 years. Mr. Lor also expressed his sinceregratitude to our shareholders, customers and theRoyal Government of Cambodia, particularly theNational Bank of Cambodia, for their partnership,consistent and continuous support and trust.Canadia Bank is looking forward to have another20 years of success together and will continue toembark key strategic initiatives in 2013 to makeour bank “the best bank” in Cambodia.After the grand prize lucky draw, the event wasclosed with a dancing and photo-taking sessions.The annual party was a success. Every Canadiafamily member had a smile on their face, full withappreciation, joy and looking forward to ChineseNew Year the following day.30 January 2013 No. 26

Ground Breaking Ceremony of the Market Constructionat ChroyChangvar Satellite CityExtracted from The Commercial News.Translated by Mr. Ly Panha, Deposit Product Officer, Deposits Department.Edited by Mr. Rey Belaguin, Project Coordinator and Mr. Vong Sam Aun: Senior Trainer,The ground-breaking ceremony of the marketconstruction and flat donation at Chroy Changvarsatellite city located at Sangkat Prek Leap, KhanRussey Keo, was organized on 20 th December2012. This ceremony was honorably presided overby H.E. Kep Chuktema, Phnom Penh Governor,and Mr. Pung Kheav Se, Chairman of OverseasCambodian Investment Corporation (OCIC).During this occasion, H.E. Kep Chuktemacredited Mr. PungKheav Se for his achievement inthe infrastructure development in Phnom Penh,including the new Monivong Bridge, Kbal ThnalSkyway, and the 7 Makara Skyway which hasdefinitely helped alleviate the traffic congestion inthe city; and currently the third skyway, which isthe Steung Meanchey Skyway being constructedwith the purpose of further reducing the trafficcongestion in the capital. Additionally, the ChroyChangvar Satellite City construction project isalsoanother outstanding achievementto be completedby the OCIC in order to transform Phnom Penhinto a city worthy of international adoration.The Governor stressed that under theconstruction development projects of OCIC, thisarea will be transformed from being a big lakeinto an important and modern satellite city inCambodia. He continued that under the strongleadership of the current government led bySamdech Akka Moha Seina Padei Techo Hun Sen,Prime Minister of Cambodia, country developmentis not all about developing rural areas, the Capitalcity has also been actively developed which hasquickly transformed into a beautiful green city.Presently, the government is planning to buildanother bridge across Tonle Sap, which is betweenNational Road No.5 and ChroyChangvar satellitecity located at Sangkat Prek Tasek, Khan RusseyKeo.Mr. Pung Kheav Se stated during the occasionthat on 12 th September 2011, OCIC has signed anagreement to rent a land located in Sangkat ChroyChangvar, Sangkat Prek Tasek, and Sangkat PrekLeap, with collaboration from the governmentrepresented by Phnom Penh Municipality totransform the area into a modern satellite citywhich is extended on 387 hectares, and OCICwill be transforming this land into a beautifuland developed zone which will be divided into 4different sectors as follows:1- Parks and zoos designed to attract both localand foreign visitors.2- Housing complex built to be sold to lowincomegovernment officials with affordableprices.3- ASEAN Zone (this area is prepared for ASEANmeetings or events).4- Economic Zone, which will be developedsimilarly to KohPich.Withal, OCIC has also prepared another 12hectares to build houses and markets that willconsist of 700 two-floored flats. Currently, someof the construction projects have already beencompleted.Mr. Pung Kheav Se stated that this marketconstruction would be extended on 8,650 squaremeters of landmass, which costs approximatelyUSD 2.6 million, and the construction is expectedforcompletionwithin the next 16 months.January 2013 No. 2631

Workshop on Strategic Business Planning for 2013-2015“Transformation for Performance”Written by Mr. Nget Rachha, Training and Development OfficerTranslated by Mr. Koy Sereipagnaroth, Training and Development OfficerEdited by Mr. Rey Belaguin, Project Coordinator and Mr. Vong Sam Aun, Senior TrainerThe workshop on Strategic Business Planning for 2013 –2015 was conducted on the 12 th – 13 th January 2013 at theIndependence Hotel, Sihanouk Ville, and it was facilitated byMr. Wee Lig, from People Elements Institution in Singaporethat was well participated by 81 selected managementpersonnel holding key different positions including ChiefExecutive Officer, Executive Vice President, Heads ofDepartments, and some Branch Managers.The main purpose of this team building workshopwas highly focused on Strategic Business Plan 2013-2015“Transformation for Performance” which was considered as a3-year strategic business plan for the bank as a whole. Duringthis two-day workshop, various activities were introducedand carried out by participants including group discussionsto figure out the outstanding strategies and action plans tobe implemented, as well as some motivational games.The workshop has begun with a Bingo Game that has themain purpose of cracking every participant’s attention beforethe inception of key activities. All participants did not onlyenjoy themselves playing this game but also has the chanceof knowing each other better.After finishing the game, Mr. Michael Lor, CEO ofCanadia Bank Plc took about 30 minutes to present the draftStrategic Business Plan 2013 – 2015 to all participants. In hispresentation, he highlighted some core topics including (1)Executive Summary, (2) Corporate Aspiration & Organization,(3) Achievements in 2012, (4) SWOT and OperatingEnvironment, (5) Strategic Business Plan in 2013, (6) 2013 –2015/3-Year strategic Focus, and particularly (7) Challengesand Critical Success Factors.Related to these challenges and critical success factors,Mr. Michael Lor suggested all participants to highly be awareof those sensitive elements that would impact the bank as awhole. At the same time, he also encouraged all participantsto try their very best in both sharing ideas and taking part inevery activity being presented by the facilitator.All participants were divided divisionally into 8 teams,with 9 to 10 members for each. Every team was required totake some time to skim through the Strategic Business Planhandout provided and then identify the profound impacts onthe bank’s operations as a whole. After having found out thebrunt, all the teams were suggested to look for the relevantdivisions/department in order to search for the ideas on howto effectively address the identified impacts accordingly.Followed by the intensive and harmonious discussionsamong team members and across the whole teams, thefacilitator asked every team to establish 5 strategies whichcould be effectively and efficiently implemented to standagainst the confronted issues.To ease up the environment of learning, anothernew activity was introduced by the facilitator. The game“Egg Drop” was presented to every team. Each team wasprovided with a raw egg, plastic straws and adhesive tapefor the first phase, and then supplemented with anotherraw egg, toothpicks and more plastic straws. The objectiveof the game was to create an egg basket that would serveas a casing and protection to the eggs in order for it notto be broken when it’s dropped unto the concrete floorfrom a certain height (1, 2 or 3 meters). The main purposeof this game was to encourage all members in each teamto harmoniously collaborate with each other and thinksystematically and critically about the unexpected internaland external environment that might affect the bank as awhole. At the end of the day, every team came up with 5strategies that they believed could help improve both thecurrent and future of the bank’s operations in each divisionand department.On the second day, the facilitator asked all cohorts togo through the 5 strategies that were laid out on the firstday to ensure that every strategy was authentic, reasonable,actionable, and time-bound. After taking some time tometiculously thrash out and visibly elucidate the detailsof each strategy among team members, a rating scale wasasked to weigh every strategy. The rating scale ranges from1 – 10, was used to measure the value of each strategy, 1being the lowest and 10 being the highest. Indoing this,each team acquired that some strategies were required tobe reconsidered and/or to make it more achievable. Havingfinished this significant activity, 5 actionable strategies ofeach team were established.To vastly strengthen the relationship among teammembers and with others toward one destination, the game“To Win as Much as You Can” was presented to the workshop.Two alphabets were used to symbolize this game-X meansPlus Score whereas Y represents Minus Score. Every team wasasked to write X or Y based on the discussion and agreementamong team members on the index cards, and these indexcards were collected by the facilitator. And then scores weregiven depending on the summarization of number of X or Ychosen from all teams. Related to this game, it was aimedat stirring them to avoid competition with other divisionsin the bank but to work together towards one objective, forCanadia Bank to be the best bank in Cambodia.The workshop was adjourned by the remarkablespeech from CEO Michael Lor. In his speech, he relayedMs. Carolyne’s and Mr. Pung’s messages in thanking allparticipants who took their time to attend this workshop,wished them success, and enjoyed their time at the resort.He also expressed his profound thanks to the facilitator andall the participants for their time, efforts and contributionsto the workshop, which resulted in having effective andefficient Strategic Business Plan for the bank as a whole.32 January 2013 No. 26

The Participation of Canadia Delegates in the 2012China-ASEAN Finance Expo (CAFE)Written By Mr. Ou Sophanarith, Chief of Finacial OfficerEdited By Mr. Rei Belaguin, Project Coordinatorand Mr. Vong Sam Aun, Senior TrainerOn 21 st - 23 rd December 2012, Canadia Bank’sdelegates including Mr. Ou Sophanarith, SeniorVice President/CFO and Mr. Tang Kim Chea,Member of Credit Committee were invited toattend the 2012 China-ASEAN Finance Expo andRegional Financial Center Forum in Nanning,Quangxi Province of the Republic of China, whichare part of the series of the 9th China-ASEANBusiness and Investment Summit. The Cambodiandelegates from the National Bank of Cambodia,Canadia Bank Plc., Foreign Trade Bank of Cambodia,and Cambodia Asia Bank were warmly welcomedby the delegates from ASEAN-Chinese banks andsecurities firms during this Expo. Throughoutthis harmonious event, each bank and companyprepared its own booth to show the products andservices to almost 10,000 visitors, and it was alsothe golden opportunity to extend Canadia Bank’sbusiness network overseas.Relatively, China-ASEAN Regional Forum wasalso held at the Expo Arena under the themeof “Gathering Financial Resources, Buildingthe Finance Center”. On that occasion, Mr. OuSophanarith delivered his remarkable speech tothe distinguished audiences through outlining thekey initiatives as follows:Firstly, Cambodian banks are still facing somedifficulties, especially in accessing the low-costborrowing from Chinese lenders that requiredstricter terms and conditions. To help solve thesedifficulties, we would like to seek assistanceJanuary 2013 No. 26from the Chinese Banks to consider easing therequirements so that we could address thefinancial needs and make contributions to a robust,sustainable and balanced growth of our bankingand financial centers together.Secondly, it is important that we continueto focus on the mechanism of strengtheningcooperation in exchanging the information on timeso that we could effectively manage and explorethe ways to tackle the uncertainties and globalfinancial crisis that might happen in the future.Lastly, we continue to have strategicparticipation in human capital development inbanking and financial skills, and in particular knowhow.With this, we believe that Chinese banks andfinancial institutions will continue to play activeroles in sharing knowledge resources and knowhowthrough exchanging some comprehensivetraining programs to allow delegates from theASEAN countries to learn more from each otherfor the purpose of improving the quality ofhuman resources that would drive financial centerdevelopment and make it more competitive.On the last day of this Expo, our delegates alsohad the chance to visit some interesting places inNanning, and the beautiful capital city of Quangxi.In conclusion, I believed that Canadia Bankwill continue to play key roles in building goodrelationship with Chinese banks and importantlyintegrating it into the regional financial institutionsin the future.33

The Third Youth Camping 2012Written by Mr. LokVanchheng, Head of Public Relations DepartmentTranslated by Mr. Vong Sam Aun, Senior TrainerEdited by Mr. Rey Belaguin, Project CoordinatorWith reference to sub-decree No. 31, dated27 th May 2012 of the Royal Kingdom of Cambodia,and in respect to the initiatives of Samdech AkkaMoha Seina Padei Techo Hun Sen, the PrimeMinister of Cambodia, the 3 rd Youth Camping2012 was adopted, and the organizing committeewas also established and headed by H.E. Mr. EmSothy, Minister of Education, Youth and Sports,Chief Committee, Neak Oknha Pung Kheav Se,the Chairman of Canadia Bank Plc., Deputy ChiefCommittee, H.E. Mr. Chhey Chab, Secretary ofState of Ministry of Education, Youth and Sports,Deputy Chief of Standing Inter-Ministry Committeefor managing camping activities, H.E. Mr. MaoVuthy, Deputy Governor of Siem Reap province,Member of Committee, and Advisor to SamdechAkka Moha Ponhea Chakrei Heng Samrin, andsome other government high-ranking officialsfrom relevant ministries.This Youth Camping was organized at CulturalVillage in Siem Reap province starting from17 th to 26 th December 2012, and it was activelyparticipated by 272 attendees (123 girls) including34 youths from the public and private institutes,boy scouts, youth volunteer teams, and twoCambodian youths living abroad.As planned, all youths were divided into 6 teams,each team was subsequently partitioned into 5groups, and each group consists of 8 members.With regards to accommodation, 4 youths wererequested to settle in one tent, and they had tostay there for 5 days and 4 nights. For food, theCamping Committee managed the daily cookingshifts, and the youths were required to cook forthemselves.On the first day, the ground rules includingcamping, camping activities, and problem solvingwere introduced to all participants. On the secondday, all youths were allowed to pay courtesy visit toH.E. Dr. Sou Phirin, Siem Reap Provincial Governor,in order to learn the economical situation of theprovince. On that occasion, H.E. Dr. Sou Phirinhas generously donated financial support in theamount of 3 million Riels.Noticeably, a variety of activities wereimplemented by the youths including groupcompetition, living together in tents, group work,cooking, information sharing, university and teamperformances, and technical exploration, whichwere fairly evaluated by the camping committee.More importantly, some social activities such asplanting, harvesting, etc., were also done by theyouths.Tantamount with this, Neak Oknha Pung KheavSe, the Chairman of Canadia Bank Plc. expresseda warm welcome to all distinguished guestsand beloved youths. In his remarkable speech,Neak Oknha Pung Kheav Se stated that he wouldcontinue supporting the 4 th Youth Camping nextyear. Relatively, H.E. Mr. Chhey Chab, Secretary ofState of Ministry of Education, Youth and Sports,and Deputy Chief of Standing Inter-MinistryCommittee for managing camping activity, utteredhis sincere thanks to all committee members andsub-committees for their great effort and highresponsibility to effectively help manage thiscamping activity, and particularly the volunteeryouths who physically and mentally assisted allsub-committees.H.E. Mr. Chhey Chab added that he alsoprofoundly thanked all the relevant authoritieswho strongly collaborated, supported, and lent ahand in easing and making all camping activities tobe run smoothly, and especially Neak Oknha PungKheav Se, the Chairman of Canadia Bank Plc., whohas always granted financial support to administercamping activities for the purpose of attractingKhmer youths residing in the country and abroadto learn more about the history, tradition, and inparticular the current development of the country.Last but not the least, H.E. Mr. Chhey Chab,Secretary of State of Ministry of Education, Youthand Sports, and the honorable representative ofH.E. Mr. Em Sothy, Minister of Education, Youth andSports, delivered a Letter of Acknowledgement toMr. Lok Vanchheng, honorable representativeof Neak Oknha Pung Kheav Se, the Chairman ofCanadia Bank Plc. for his benevolence in endowingfinancial support for the camping activities. The 3 rdCamping 2012 was adjourned after extinguishingthe camping fire and harmoniously concluded byH.E. Mr. Chhey Chab.34 January 2013 No. 26

The Official Meeting with Camping Students at Cultural VillageWritten By Mr. LokVanchheng, Head of Public RelationsTranslated By Mr. Koy Sereipagnaroth, Training and Development Dep’t.Edited By Mr Rey Belaguin, Project Coordinator and Mr. Vong Sam Aun, Senior TrainerThe official meeting with camping studentswas conducted on 18 th December 2012, at CulturalVillage under a good collaboration with The Ministryof Education, Youthand Sports. This meeting washonorably presided over by Neak Oknha PungKheav Se, the Chairman of Canadia Bank Plc. Onthat occasion, Neak Oknha Pung Kheav Se, gavesome productive advices and shared his ownexperiences about managing business operationsto the students.After learning the significant recommendationspointed out by Neak Oknha Pung Kheav Se, mostof the students showed their interest and raisedmany questions related to study, opportunity ofobtaining job, the economic growth, and practicalexperiences of Neak Oknha Pung Kheav Se inhis successful business banking industry. In hisanswers to the questions, Neak Oknha Pung KheavSe raised 3-key success factors in doing businessthat includes Tolerance, Honesty, and PersonalSkills.Tolerance: Working hard and being patient arereally needed in both studying and doing business.Without these two areas, business can’t beoperated successfully.Honesty: To elucidate this, Neak Oknha PungKheav Se took an example of the key success ofCanadia Bank Plc. He revealed that Canadia BankPlc. before was a small bank which was invested byCambodian-Canadian shareholders. However, thisbank honestly provided the best services, whichled to becoming trusted and gained support fromcustomers. These reflected the important factorsin running successful business.Personal Skills: Neak Oknha Pung Kheav Sesuggested students not wasting their time but tomanage it properly, and try hard to learn the skillsthat they like. He indicated that some people aregood at communicating, whereas others are goodat calculating such as accounting and engineering.These people have to focus and learn skills thatare interesting to them, so that they could easilyachieve their purposes. In contrast, if aperson isgood at communicating but he/she spends his/hertime tolearn other skills; he/she will not probablyachieve a good result.After being informed that Ms. Chan Nalin,student from Cambodia University was hospitalizedfor 3 days and immediately sent to PhnomPenh, Neak Oknha Pung Kheav Se with a goodcooperation from Camping Committee of Ministryof Education, Youth and Sports, as well as the kindsupport from Mr. Roth Komnith, Head of SupportServices and Chief of Sub-Camping Committee ofCanadia Bank Plc. has provided financial support inthe amount of 100 USD. On that occasion, Mr. LokVanchheng, Head of Public Relations and Deputyof Sub-Camping Committee of Canadia Bank hadinterpreted on 23 rd December 2012, the messageof Neak Oknha Pung Kheav Se in wishing the sickstudent to get well soon.Tantamount with this, all camping studentskindly collected their money in the amount of500,000 Riels and 90 USD to give to Ms. ChanNalin. This revealed a good culture of helping,sharing and living together as one family. For theassistance she received, Ms. Chan Nalin expressedher deep appreciation to Neak Oknha Pung KheavSe, and wished him good health and success in hisbusiness.January 2013 No. 2635

Textbooks Donated to Sangkum Thmey High Schoolby Senior Vice President of Canadia Bank Plc.Written By Sok Piseth, Head, Foreign Biz & New Biz Development Dept.Edited By Mr. Rey Belaguin, Project Coordinator and Mr. Vong Sam Aun, Senior TrainerTo comply with the theory of “Knowledge IsPower”that was founded for a long time, and witha well understanding of the difficulties of studentsat Sangkum Thmey High School, Mr. Byung SooMoon, Senior Vice President of Canadia Bank Plc.,donated his own resources to buy 1,544 textbooks(Textbooks that complied with the nationaleducation program) composed by the Ministryof Education of the Kingdom of Cambodia, and4 bilingual dictionaries (English-Cambodian) toSangkum Thmey High School for the academicyear 2012-2013 on 15 th December 20012. All1,544 textbooks include Cambodia Literature,Mathematics, Physics, Chemistry, and some otherbooks for grade 10, 11, and 12.On the occasion of textbooks hand-overceremony, Mr. Byung Soo Moon spoke to all thestudents at Sangkum Thmey High School thatthey had to study hard and take the opportunityto build up their own capacities in order to obtaina good job in the future for their own benefit,their families, and the nation as a whole. He alsoconveyed the theory of “Knowledge Is Power” toall the students for guidance to help improve theirway of living and motivate their way of learning.Sangkum Thmey High School is situated atSangkum Thmey commune, Sangkum Thmeydistrict, Phreah Vihear province, which isconsidered a less developed area in the country.Mr. Chea Sopheak, the Principal of Sangkum ThmeyHigh School, said that concurrently, there are 10workers including teachers and staff, 275 students(135 males and 140 females) with only twobuildings. He added that the school has faced greatdifficulties in providing good educational servicesto all the students, but fortunately now, one of thedifficulties was solved – the shortage of textbooksfor students. With this generous donation, heexpressed his profound acknowledgment toCanadia Bank Plc., and Mr. Byung Soo Moon forproviding these textbooks.Noticeably, this was not the first time thatCanadia Bank Plc. has pledge to the remote areasin Cambodia, and to other social charities suchas rice donation to Tekha Panhao Pagoda on 15 thFeb. 2011, cash donation to Neakavao Pagoda torenovate the temple on 9 th April 2011, as well aswriting books, pencils, and erasers to PorthyvongPrimary School on 18 th June 2011.36 January 2013 No. 26

Opening Ceremony of the 7 th Cambodia Import-ExportOne Province One Product Exhibition 2012Written & Translated by Ms. Sambath ChanPisey, Public Relation OfficerEdited by Mr.Rei Belaguin, Project Coordinatior and Mr. Vong Sam Aun, Senior TrainerThe inauguration of the 7 th Cambodia Import-Export and One Province One Product Exhibition2012 which was a noticeable and internationalannual trade fair was organized by Trade PromotionDepartment (TDP) of Ministry of Commerce on15 th December 2012, and was presided over byH.E. Mr. CHAM Prasidh, Senior Minister, Ministerof Commerce, and Lok Chumteav at Koh PichExhibition Center. This exhibition lasted for threedays starting from 15 th – 18 th December 2012.With long and triumphant experience ofrunning the 6th Cambodia Import-Export and OneProvince One Product Exhibition plus ACMECSand some other trade events, the TPD of Ministryof Commerce with a robust collaboration fromrelevant departments organized this 7 th CambodiaImport-Export and One Province One ProductExhibition 2012 in order to attract both customersand traders, promote the local products, andparticularly respond to the Rectangular Strategy,Phase II of the Royal Government of Cambodia,Mandate 4 th under the good leadership of SamdechAkka Moha Sena Padei Techo HUN SEN, the PrimeMinister of Cambodia.In his remarkable speech, H.E. Mr. CHAMPrasidh stated that the trade fair “CambodiaImport-Export and One Province One Product”was a crucial event to promote Cambodian tradeand attract both local and foreign traders. It wasalso the opportunity to look for business partnersin order to seek for new ideas and initiatives fornew products and markets. More importantly, itwas also a leading vision and essential forum toimprove trade activities, those of the old marketand products to meet the current needs.According to H.E. Mr. Mao Thora, Secretaryof State of the Ministry of Commerce, this year’sbusiness exhibition was joined by 276 companiesJanuary 2013 No. 26from 20 countries with a total of 407 boothscomprising of various types of products suchas fashion and pharmaceutical, construction,handicraft, relics, electrical apparatus, electricalcontroller, machinery, agricultural products, andFood Processing.In this occasion, Canadia Bank PLC also puton show some new products and services, and inparticular the array of home loans namely homepurchase, re-finance home, home improvement,and home construction that were offered with avery competitive interest rates, loan tenure up to180 months, free first year insurance, simplicity,convenience, and some other value to customers.With a strong commitment and collaboration ofthe organizing committee, most of the participantsincluding exhibitors and visitors provided a positivefeedback and felt happy to have attended theexhibition, and have pledged in joining again nextyear.Simultaneously, H.E. Mr. CHAM Prasidh alsoraised the continuous growth of imports andexports in two different figures in 2010. Beforecoming to an end, H.E. Mr. CHAM Prasidh expressedhis heart-felt confidence by saying “I hope andbelieve that this exhibition will further broadenand improve both domestic and foreign tradeaffairs. I wish all the trade delegations a success intheir business and happiness during their stay inCambodia.”Noticeably, Trade Promotion Department ofMinistry of Commerce played a key role in tradeand investment promotion throughout the countryby working together with various provincialCommerce Departments and trade supportinstitutions, as well as the international tradepromotion organizations that helped improve bothlocal and international enterprises in Cambodia.37

Careers in Banking Forum at Sofitel HotelWritten By Sokuntheary Ath, Head Risk ManagementEdited By Rei Belaguin, Project CoordinatorOn January 4 th 2013, CamED Business Schoolof Cambodia held an event on “Careers in BankingForum” at Sofitel Phnom Penh Phokeethra Hotelfrom 1:00 PM to 5:30 PM. This forum was presidedover by H.E. Mr. Neav Chanthana, Deputy Governorof National Bank of Cambodia and a Representativeof H.E. Mr. Chea Chantho, the Governor of NationalBank of Cambodia, Mr. Casey Barnett, President ofCamEd Business School, as well as the gold andplatinum sponsors from various leading banksin Cambodia. This half-day conference aimed topromote careers in Banking, and in sharing viewsfrom leading bankers and finance professionalsincluding, Canadia Bank, ACLEDA Bank, ANZ Royal,Vattanac Bank, CIMB Bank, AMK and SathapanaLimited.Various university students, including freshgraduates, universitylecturers and employees fromdifferent companies and sectors participated in thisevent to gain valuable inputs from practitionersin the fields of Banking and Microfinance. Guestspeakers from Canadia Bank, ANZ, CIMB, ACLEDA,Sathapana and AMK Microfinance presenteddifferent topics including careers in Banking,Accounting and Finance, What makes goodAccountant, and Recruitment process.Canadia Bank in particular gave two differentpresentations. One presentation was presented byMs. Sokuntheary Ath, Head of Risk Managementon “Careers in Banking and Finance” whichencompassed Canadia Bank background, productsand services offered, careers in auditing, financeand accounting, and the corporate structure ofthe Bank. She provided insights on what careersin auditing, finance and accounting at CanadiaBank would be like, and the knowledge and skillsrequired for these positions. She also stressed thatin order to be successful in these positions, notonly hard skills are important but soft skills such ascomputer, communication and language skills areequally important too.The second presentation was presented by Ms.Sopheak Kem, Head of Employee Relations andRecruitment on “Recruitment Procedures.”Shestarted her presentation with an overview of thetotal number of branches and employees trendover the years of the Bank, including an attractivebranch career path that provides flexibility foremployees to be transferred across the differentdepartments/branches in the Bank. She alsocovered recruitment and selection procedures,and learning and development program, detailingwhy incumbents should choose Canadia Bankas the “Employer of Choice,” including how toapply and how to get a job at the Bank. Ms. Kemstated that Canadia Bank offers pre-employmenttraining program, on-the-job training program andexternal training program to employees, to ensurethat they are continually updating and developingtheir skills to better prepare and compete in thisevolving information age.The forum went successfully. Mr. Barnett gavesouvenirs to all guest speakers and took pictureswith each of them, and as a group towards theend of the event. Different university studentsand employees from variouscompanies and fieldspostedquestions during the panel discussion andtea breaks. Their curiosity in careers in banking andfinance,as well as their inquisitiveness of receivinginsights from the panels, and a well cooperationamong the event organizer, sponsors and guestspeakers, made the event a successful outcome.38 January 2013 No. 26

Migrating EMV Technology to ATM with MasterCardWritten By Sokuntheary Ath, Head Risk ManagementEdited By Rei BelaguinOn January 10 th and 11 th 2013, MasterCardprovided a training on “Migrating EMV Technologyto ATM,” conducted by experienced and subjectmatter-expertsfrom MasterCard, Mr. ShanthanSubramaniam, Vice President & Business Leaderin Product Delivery, Asia/Pacific, Middle East& Africa, and Mr. Ivan Chin, Senior Consultantin Customer Delivery, Asia/Pacific Region. Thetraining took place at Canadia Bank training center,on the 15th floor of Canadia Tower. Topics coveredincludes chip implementation, detailed discussionon interface & EMV transaction flow, acquirerimpacts, issuer impacts, EMV migration, acquirerpreparation, migration impact on back office andfront office, understanding the impact of chip onATM from the acquirer perspective as well as theacquirer testing process.The purpose of this training was to enhanceacquirer’s awareness on what to expect beforeand after full migration of EMV Technologyto ATM. Relevant Bank staffs from variousdepartments including IT, Card Center, ATM, RiskManagement, Centralized Operations, InternalAudit, Marketing, Deposit Products and MerchantServices departments were invited to participatein this training, to be well informed and alerted onhow this migration will impact their scope of work.During the training, Mr. Chin explained that one ofthe main differences between EMV and magstripecard is that with EMV card, fraudsters could onlycrack one card and not the whole pack and to crackthis one card, it requires more timethan it wouldotherwise for magstripe card. And once they aresuccessful with stealing the card info, they will notbe able to obtain the PIN to unlock the card. WithEMV card, to perform a transaction, the card hasto be present throughout the transaction while themagstripe cards don’t. This also assists loweringthe number of fraudulent acts. In addition, thereis a chip in front of EMV card and the magstripeon the back; and with this chip, it allows us toprogram the card to performwhat you instructed itto do, while the magstripe cards doesn’t.Mr. Chin also stressed that it is very importantthat acquirers get the Letter of Approval (LoA)fromvendors for purchased inventories, including theATM machines and unembossed cards, as thesewill ensure that the models of ATM machines andcards are up-to-date and hence its security. Mr.Chin also explained how to identify expiry dateon the LoA and how many times we can renew itonce expired. He stated that every new producthas a three-year expiry date and normally vendorscould renew 2 months before its expiry date withMasterCard. Renewal is only good for one year andyou could renew the product up to four times only.When you reach the end of the renewal cycle, itwill say, “End-of-Life product” on the LoA.The training went successfully. There were a lot ofuseful knowledge gained including different testcases and hints to perform quality tests prior tosubmitting the results to MasterCard for Certificate.Mr. Chin delivered a “Completion Certificate” toeach participant and took pictures at the end ofday two training. The participants thanked thetrainers for their knowledge sharing and in turn,the trainers also expressed their appreciation ofthe candid atmosphere that Canadia Bank hasprovided, great hospitality of Candia Bank staffsand active participations from the trainees.January 2013 No. 2639

Training Course on Banker’s Guide to Foreign CurrencyWritten by Mr. Vong Sam Aun: Senior Trainer, Training and Development DepartmentTranslated by Miss. Nhor Maninha: Process Improvement Officer, Centralized OperationsEdited by Mr. Rey Belaguin, Project CoordinatorIn response to the current needs of enhancingand broadening the understanding of someother types of foreign currencies circulating inCanadia Bank Plc, Centralized Operations Divisionwith a strong collaboration from Training andDevelopment Department organized a trainingcourse on “Banker’s Guide to Foreign Currency” inDecember 2012 at the Training Room on the 15 thfloor, Canadia Tower with a well participation ofsome selected Tellers, Senior Tellers, and SeniorTellers Bulk Cash from branches in Phnom Penhand provinces, and it was presented by Ms. TaingSok Keang, Senior Teller Bulk Cash, Main BranchOperations.The core purpose of this training course was to(1) introduce new 14 foreign currencies which havebeen accepted for exchange through all countersat Canadia Bank’s branches, (2) to clearly identifysecurity features of each note, and (3) archiveas reference and guideline for daily operationsof foreign currencies. This training course wasseparately divided into two phases. Phase I waslaunched on the 3 rd , 4 th , and 5 th and Phase II wasconducted on 17 th , 19 th , and 20 th December 2012which was attended by 10 to 15 participants foreach training day.During the presentation, Ms. Taing SokKeang clearly explicated all 14 categories offoreign currencies including Australia Dollar(AUD), British Pound Sterling (GBP), CanadianDollar (CAD), Chinese Yuan/Renminbi (CNY),Euro (EUR), Hong Kong Dollar (HKD), JapaneseYen (JPY), Malaysian Ringgit (MYR), NewZealand Dollar (NZD), Norwegain Krone (NOK),Singapore Dollar (SGD), Swedish Krona (SEK),Swiss Franc (CHF), and Taiwan Dollar (TWD).Tantamount with that, she also introduced twoothers including Thai Baht and Traveler Cheque.Noticeably, Ms. Taing Sok Keang not onlyintroduced how to identify each counterfeit notebut also directly provided them both genuine andfalse ones to visibly check.All trainees were very fulfilled to learn thesenew currencies which they have to face duringtheir daily operations. This training course alsohelped them to reduce risk of accepting any kindof counterfeit note, and predominantly enrichedthem with constructive ideas that they could sharewith their colleagues.In a nutshell, Centralized Operations Divisionand Training and Development Department wouldexpress their deepest thanks to all branchesfor their kind cooperation and participationand especially the Management Team and TopManagement who helped support this training sothat it could be run smoothly and successfully witha productive and fruitful result.40 January 2013 No. 26

The 8 th Pre-Employment Trainers’ Thanksgiving PartyWritten by Mr. KoySereipagnaroth, Training and Development OfficerTranslated by Mr. NgetRachha, Training and Development OfficerEdited by Mr. Rey Belaguin,Project Coordinatior and Mr. Vong Sam Aun, Senior TrainerWith the unwavering support from the TopManagement, the Training and DevelopmentDepartment had organized a dinner party to thankall the trainers who took their valuable time tohelp and support the 8 th Pre-employment Trainingconducted last 14 th December 2012.On top of this, the party was also aimed atstrengthening the good relationship amongst thedepartments concerned. At the inception of theparty, Mr. Lek Saravuth, Acting Head, Trainingand Development Department acknowledged allthe trainers who have so far shored up this preemploymenttraining program for both organizingthe training materials and particularly for theirgreat effort in sharing their valuable knowledgeand experiences.Tantamount with this, Mr. Lim Lee Rady, Head,HR Services Division also took the opportunity toexpress his heart-felt thanks to all the trainers andrelevant departments for their kind cooperation,and he strongly hoped this pleasant-soundingculture would last forever for the purpose offlourishing the bank’s operations, and in servingthe bank as a whole.During the party, all the trainers did not onlyenjoy the sumptuous food but also courteouslyshared ideas with each other. Not any longer theparty was ended with a hilarious atmosphere, andsouvenir photos were also taken together.In a nutshell, the Training and DevelopmentDepartment would also like to take this opportunityto profoundly thank both the Top Management fortheir continued support for this pre-employmenttraining program, as well as all the trainers whosacrificed their busy time and allocated it for thistraining. This reflected a good collaboration, whichthen led to a dynamic result.January 2013 No. 2641

Achievement Party for Junior AccountDeposits Organized by Battambang BranchWritten by Mr. Peach Chanthea, Battambang BranchTranslated by Ms. SouChheng, Investment DepartmentEdited by Mr. Vong Sam Aun, Senior TrainerUnder the resolute supervision of Mrs. SounPhalla, Battambang Branch Manager togetherwith the collaborative efforts ofits entire staff,Battambang Branch achieved anoutstandingperformance in collecting Junior Account deposits.This achievement has remarkably illustrated theincreasing operations activities, which are drivenby reliability, safety, convenience, and excellentcustomer service offered by the branch personnel.Canadia Bank Battambang Branch was the firstbranch among others that had attracted significantnumber of customers opening Junior Account tosave money for the future of their children.To recognize this hard work, the TopManagement had given $500 as a reward toBattambang Branch, which was then used toholda party to celebrate their achievement in theevening of 21 st December 2012. During the party,the Branch Managerthanked all the staff membersfor their efforts that lead to this productive result.This auspiciousparty also aimed at motivating thestaff, enhancing better communication for bothinside and outside office, and getting along wellwith one another.On behalf of Canadia Bank Battambang branchpersonnel and manager, I would like to take thisopportunity to express our sincere appreciation toboth existing and new customers for their strongsupport toCanadia Bank Battambang Branch,and also to the Canadia Bank Top Managementwho recognized the efforts and rewarded theachievement of the branch.42 January 2013 No. 26

How to Recruit Potential Candidates? (2)Translated by: Mr. Vong Sam Aun, Senior TrainerEdited by: Miss. Ath Sokuntheary, Head of Risk Management2. Both enterprises and applicants mainlydepend on the recruitment officersThe selected candidates have to meet theenterprises or companies’ requirements andpositions. Only this, will the recruitment meetthe company’s demand and help increasethe company’s productivity. This means thatrecruitment officers have key responsibilities inboth enterprises and applicants, because theyare the key persons to influence the productivityof enterprises and applicants’ impression on theenterprises; and this could be achieved throughselecting qualified candidates for the positions.To recognize whether applicants are the potentialcandidates for the companies, it is suggestedthat the recruitment officers utilize appropriatetechniques and strategies. The recruitment officersnot only rely on applicants’ work experience, socialcommunication, vision, and intelligence but alsothe real job specification of the companies.According to some companies’ requirements,the recruitment officers use their own capacitiesand experiences (Social and Job experience) torecruit the candidates. This recruitment sometimesrevealed the partiality, irresponsibility, self-ego,and lack of judgment of the recruiters which thenlead to employing disqualified candidates whodid not match the companies’ requirements andpositions.3. The collaboration between RecruitmentTeam of Human Resource Departmentwith the Recruiting departmentsThe selected candidates have to meet bothrequirements by Human Resources departmentand recruiting departments. This means that bothdepartments have to collaborate in the wholerecruiting process for a successful outcome.(Finished)January 2013 No. 2643