Quarterly September 2007 - Odfjell

The process concept inquality managementBy Jan Didrik LorentzInput is convertedinto results by useof resources. Wedo it all the time,and in qualitymanagement wecall it a process. Bylooking upon ourwork as a networkof processes we carry out to achieveour common goals, we can get a betterunderstanding of interaction betweeninput, resources and results. In Odfjellit is a corporate quality managementrequirement that all units shall knowtheir own processes and consider howthey interact with others.Critical and vital processes shall be controlled.The work must be planned andfollow procedures, which we shall findin the Quality Management SystemDocument types in the QMS:CHC - checklistFOR - formJOB - job descriptionPRI - principlePRO - procedureREF - reference documentREG - regulation(QMS). Adequate resources must be allocated,which is a management task.The result must be checked for compliancewith expectations or specification.Possible deviations shall be correctedand improvements made to ensure futurecompliance.Odfjell’s Quality Management Systemdefines our methods to ensure thatstated objectives are achieved. It is welldocumented and easily found on ourIntranet (DocMap). Each document maybe searched by simple browsing techniques.Odfjell has chosen to also tagdocuments with process and manual. Amanual consists of documents that wenormally associate with a working field,e.g. chartering or it may be a mandatoryrequirement, e.g. Vessel ResponsePlan (VRP), ref. OPA 90.Manual types in the QMS:Corporate Management ManualBusiness units and staff manualsProcess manuals“Site” administration manualsCORPORATE QUALITYMANAGEMENT MANUALTable of ContentsDefinitionsIntroduction2006 Q2Mission and PoliciesOrganizational structuresResponsibilities2006 Q4Human Resource Management 2007 Q2Common DirectivesProcesses and elements ofQuality Management2007 Q3Quality Management SystemQuality Assurance and Improvement 2006 Q3Event AnalysisHSE Management2007 Q1Risk ManagementThis was a processDid you recognize that reading this wasa process? The magazine article was theinput and you with reading capabilityand light as well as time were resourcesallocated by yourself as manager. Didthe result meet with your expectations?Looking upon it this way may be usefulif you want to analyse why it failed orwas successful. You even have a new experienceyou may use before you starton the next article.✔QM CornerConstruction overview of the new tank pits 6, 7 and 8 with 25 tanks.Odfjell Quarterly September 2007 23