BRISTOW WORLD

Bristow regains U.K.SAR contractThe U.K. Department for Transport awarded Bristow a contract to providesearch and rescue (SAR) services in north Scotland.Bristow will provide SAR services beginning in July 2013, using fourSikorsky S-92 helicopters based in the Scottish bases of Stornoway andSumburgh. The contract is expected to run for four years, when a longer-termdecision for the services is expected to be made.“We are delighted that our affiliate Bristow Helicopters Ltd. will workagain with the Maritime and Coastguard Agency to provide this vital servicefrom the Scottish islands,” said Bristow President and CEO Bill Chiles.“Bristow Helicopters Ltd. has an excellent reputation for faultless executionof search and rescue operations, which was developed in the U.K. between1971 and 2007 with 11,500 missions. We also look forward to participatingin the recently announced U.K. SAR bid for 10 bases.”For more information on Bristow SAR services, from global operationsto profiles of key team members, visit bristowsar.com.OTHER CONTRACTSBrazilPetrobras signed a new six-month contract with Bristow’s Brazilianaffiliate, Líder Taxi Aereo (Líder), for a new Sikorsky S-92 aircraftwith an option for an additional six months. The contract began inJanuary and supports Petrobras’ offshore activities in Brazil’s southand southeast regions. This is the fourth S-92 in the Líder fleet.GuyanaCGX Energy Inc. signed a new 60-day contract for one Bell 412for crew changes on a drilling campaign that began in late January.Activity is based in the capital city of Georgetown and is completelysupported by Bristow Caribbean Ltd. It is the first internationaloperation for Bristow’s Trinidad & Tobago-based organization.U.K. North SeaHess Corp. renewed its contract for an additional year on an EC225based in Aberdeen. The aircraft will support Hess’ work on theTriton floating production, storage and offloading vessel (FPSO)located approximately 100 miles off the coast of Scotland. Hess willalso need about 120 additional flights related to decommissioningwork in the Fife Field beginning in March.TOTAL E&P UK awarded a contract to conduct crew change flightsfrom Aberdeen to its Alwyn and Dunbar installations. Activity beganMarch 1 with an EC225 helicopter.Talisman Energy has signed a contract amendment for a newEC225 helicopter operating out of Aberdeen to replace an AS332Lhelicopter.TAQA has begun operating an S-92 helicopter from Aberdeen ona part/sole-use basis. TAQA’s requirement could last for up to 12months.U.S. Gulf of MexicoHess Corp. awarded a multiyear contract to support deepwaterdrilling activity. The first rig will commence in mid-April, with asecond scheduled for mid-October. The two rigs will be supportedby two S-76C++ helicopters.It’s here. Check out the new Bristow website.2 Bristow 2 Bristow World 2008 World / Issue 2012 II / Issue 1

Chiles named to IHSTExecutive CommitteeScenes from HELI-EXPOBristow CEO Bill Chiles was named to theExecutive Committee of the InternationalHelicopter Safety Team (IHST), a globalorganization involving governmentand industry that seeks to reduce civilhelicopter accident rates by 80 percentin 10 years.IHST partners in countries withsignificant helicopter operations andBill Chilesworks to encourage accident analysisand safety interventions. Participating countries and regions includethe United States, Canada, Brazil, Japan, Australia, India, Russia andmultiple countries in Europe and the Middle East/North Africa.Joining Chiles as a new member of the Executive Committee is Capt.John Steel of the Irish Aviation Authority. More information about theIHST is available at IHST.org.With more than 19,000 attendees from over 100 countries, HELI-EXPO2012 in Dallas was another record-breaking event. In addition to winningtwo Salute to Excellence Awards, Bristow people could be found in thebooths and in the crowd.HELI-EXPO 2013 will take place March 5-7 in Las Vegas.Bristow Academy Student Services Manager Anisha Hopkinson discusses careerpossibilities with two potential students.TargeT ZerO aCCIDeNTS. TargeT ZerO DOWNTIMe. TargeT ZerO COMPLaINTS.Lower Your ToTaL operaTing CosTs, improve produCTiviTYbristowgroup.comBristow Technical Services Production Manager Keith Woodgate is ready to talk abouthelicopter modifications.Visit us at booth #6944 and Technical Services at booth #3717.This new ad was on display at HELI-EXPO, appearing in AviationInternational News and Vertical magazine. It also appeared in thenewspaper Upstream.Interim IBU Director Michael Shaffer (right) catches up with AviaShelf’s GeneralDirector Viktor Aksyutin at the awards banquet.Bristow World 2008 / Issue 3II3

Day in the life of a Bristow helicopterThe day never really begins or ends for a Bristow helicopter. Flying time and essential maintenance consume 24 hours each day. Here’s a typical day at ourAberdeen hub, where Bristow runs more than 130 flights and transfers around 4,400 passengers per week.0400 – 0600After 10 hours of inspections and maintenance carried out by licensedengineers through the night, the helicopters are put through two hours ofextensive pre-flight engineering checks beginning at 4 a.m. before beingmoved from the hangar to their ramp positions in order of departure. Thereare 10 parking spots around the edges of the Aberdeen ramp with three “hotspots” in the middle for the first three flights of the day.To save time and help with on-time departures, fuel levels are set to apre-determined level overnight with the final fuel quantity based on theassigned flight routing. As a result of overnight maintenance, some aircraftmay require a ground run or air test. Helicopters may be tested for severalhours before passengers are allowed to travel on them.With all checks completed and the aircraft now fully fueled, baggage andfreight are loaded. The aircraft starts up and passengers can then embark.0600 – 0700Once the aircraft are in position, ground checks begin. For the crew, thisis the time to conduct their pre-flight checks. They carry out a number ofinspections, functionally test aircraft and flight control systems and look forany obvious external problems before the aircraft is readied for start.0700 – 1900This is the busiest part of the day. As each aircraft returns, a turnaroundcheck is carried out. If the helicopter’s rotors are still running, an engineerwill carry out a series of visual and system checks. If the aircraft is shutdown, another full pre-flight engineering check is always conducted.4 Bristow 4 Bristow World 2008 World / Issue 2012 II / Issue 1

By the time this nightly maintenanceprogram is drawing to a close, it is almosttime to begin the pre-flight engineeringchecks before a new day of flying can begin.Between flights, an extensive check is carried out on the Health andUsage Monitoring System (HUMS). HUMS is an airborne data-gatheringsystem which provides flight and ground crew with advanced warning of anyimpending problems. Any abnormalities would be immediately investigated,and an aircraft is never allowed to fly again until it has a clean bill of health.During flight, aircraft are monitored on a system called SKYCONNECT.This satellite tracking system is used on the vast majority of Bristow flights,and it provides a second set of eyes to make sure the flight is proceedingaccording to plan. Flight crews also have a phone in the cockpit allowingthem to speak to their base should that become necessary.This flight and maintenance cycle typically takes place three or fourtimes a day for each of the Bristow aircraft based at Aberdeen.1900 - 2000With flying over for the day, each helicopter is parked on the ramp foressential cleaning. First, the engines are kept running and treated with achemical compressor wash which removes all the sulphur and salt that hasgathered during flight time. Engine life is greatly preserved by carrying outthis task daily.Next is the skin wash, which is quite simply like a warm, soapy bath forthe helicopter’s exterior. Inside, the cabin is cleaned in preparation for thenext day’s passengers. After washing, the helicopters are returned to thehangar for a busy night of maintenance.2000 - 0400Licensed helicopter engineers now take over for the night shift and beginwith mandatory daily inspections, all of which comply with the helicoptermanufacturer’s maintenance program. These checks take at least threehours to complete for each helicopter and sometimes comprise hundredsof inspections.Every helicopter operator has to meet the manufacturer’s maintenanceprogram in an approved way – everything is audited regularly by the U.K.Civil Aviation Authority. Once these essential daily inspections have beencompleted, the engineers rectify any problems that may have arisen duringthe day’s operation.The remainder of the night is devoted to scheduled maintenance. Muchlike a car needing its 12,000-mile service, helicopters require maintenanceon either a calendar basis, the number of flying hours or the number offlights undertaken.Equipment is replaced, inspections completed (often multiple times inthe case of critical systems), maintenance records are signed and countersigned,paperwork audited and tools logged in and out of the tool controlsystem to make sure nothing is left on the aircraft that shouldn’t be there.By the time this nightly maintenance program is drawing to a close, it isalmost time to begin the pre-flight engineering checks before a new day offlying can begin.Bristow World 2008 / Issue 5II5

CIO Talk: Information Technology’scritical role in Bristow’s successSteve SidneySteve Sidney arrived as chief information officerin July 2011. We asked Steve for an update onthe company’s Information Technology strategyimplementation and why it’s important for Bristow.Q: Steve, how have the first six monthsat Bristow gone?A: It has been great. Bristow has been verywelcoming at all levels, and people seem genuinelypleased that we are addressing the information technology needs of thecompany. I have met most of the senior managers and even had a chanceto discuss information technology with our board of directors. I could notask for a more supportive senior management team.The opportunities are exciting. There is a lot of talk aboutstandardization, getting more efficient and adding value for our clients.This is music to the ears of someone in my role – a modern InformationTechnology organization helps enable all these objectives, so the roadahead is already paved. Consequently, we have been able to rapidly buildupon the initial Information Technology strategy approved just before Ijoined and take it to the next level.Q: What role does INFORMATION TECHNOLOGY play inBristow’s ability to compete and succeed?A: The value of IT is really measured in three major categories: itscontribution to the top-line growth of the company, improvements inefficiency and risk management.To improve top-line growth, we need innovative applications that helpus collaborate and share information with our clients and suppliers. TheClient Promise is an example where we need to be able to provide moreinformation about our performance. Many of the interfaces between us andour clients and suppliers today are paper-driven. IT can play a major role instreamlining those interfaces.On efficiency, standardization and reducing complexity are the key.Today, a lot of processes are nonstandard, with different applicationsperforming essentially the same thing in different regions. Standardizing theway we work will put all the complexity in one place where it can be bettermanaged, instead of distributing it all around the company. Over time,standardization of our business processes and applications will make workeasier to perform and will support a lot of efficiencies in the company.“This effort will lead to more efficiency,greater competitiveness and moreprofitability.”In the area of risk management, we’re looking at safety, security andcompliance. IT provides the safety information systems, the informationsecurity framework and the automated controls that enable us to stay incompliance with regulations. Capturing our key risk indicators (KRIs) tohelp us improve should be automatic.Q: What is the scope of Bristow’s new InformationTechnology strategy in terms of its objectives and thetimeline to achieve them?A: It is focused on three areas: applications, infrastructure andorganization. The infrastructure is the foundation, and so we have focusedon that area first. Infrastructure encompasses our global networks, datacenter consolidation, the desktop and mobile environment, help deskservices, etc.The timing was to make some major decisions before the end of 2011and start implementing new infrastructure solutions in 2012. I’d say wemostly met that schedule and are very actively moving forward. We’veredesigned the global network, have agreements in place for data centerconsolidation and selected the software we’ll use for help desk services.Now we’re moving into the implementation phases.We have also moved forward on applications. Besides people, ourapplication systems are the principal vehicles we use to capture anddistribute knowledge and we have divided them into three major groups –flight operations systems, knowledge systems and business systems. Wehave initiated programs in each of these areas.We have also added strength to our IT organization by bringing inmore business process expertise, like Larry Strykowski from ContinentalAirlines with deep knowledge of maintenance, repair and overhaul (MRO),supply chain and flight operations, and Mark Long with deep knowledge offinancial and reporting processes.Q: What’s on your ‘to-do’ list for 2012?A: It is going to be quite a busy year as we begin implementing programsto improve the core infrastructures and applications I mentioned. In flightoperations, we’re engaging a partner and are already defining what thefuture platform needs to look like. We’ll see the completion of that design in2012 and possibly early implementation in some business units.In business systems, we are building five-year capability roadmaps forsupply chain, finance and MRO. The plan is to make a decision by mid-yearabout our enterprise technology platform for those functions and then startbuilding the implementation plan.In knowledge systems, we are looking at our directory services asa first step, so that we can find people easily and enable collaborationand knowledge sharing. Today our human resource systems and otherapplications are not connected, which creates obstacles to the futureintegration we envision.6 Bristow 6 Bristow World 2008 World / Issue 2012 II / Issue 1

THE VALUE OF INFORMATION TECHNOLOGYTOP-LINE GROWTH• CUSTOMER SATISFACTION• INNOVATION & DIFFERENTIATION• ACQUISITION INTEGRATIONBOTTOM-LINE SAVINGSRISK MANAGEMENT• SHARED SERVICES• WORKFLOW AUTOMATION• PAPER TO DIGITAL• AUTOMATED CONTROLS• REAL-TIME INFORMATION• BUSINESS CONTINUITYSTANDARDIZATIONIt is important that IT has the skills to create an enterprise architecturefor our data, information and knowledge and can create an applicationarchitecture that hides the complexity from the organization but at thesame time enables work to be done easily and efficiently. Innovation isanother theme. The most mature IT organizations help deliver value atthe customer interface. Looking ahead, I see great opportunities for IT atBristow to contribute at these levels.“IT is a major part of the Bristow team andcritical to the advancement of the company.”We are also working on enhancing our IT partner network. We arelooking to establish key relationships with three or four IT companies thathave the depth and knowledge at a global level to provide us with the scaleand services we will need in the future.Q. What is your assessment of Bristow’s currentInformation Technology?A: As a whole, I believe the rotary wing service industry is not as advancedin their use of Information Technology as the fixed-wing industry or theoilfield service industry where we mostly operate and where I was prior tojoining Bristow.There are important lessons and experiences that can come fromboth of these sectors that we can apply. There are a lot of opportunitiesaround electronic integration with clients and suppliers, as well as the useof integrated and standard enterprise-wide application platforms that canprovide the data we need to make better decisions.Our competition is probably similar to us, but it’s more important torealize that there is a higher benchmark out there for us to aim for.Q. Information Technology has transformed its role inorganizations in the past decade. How are you aligning tothe modern view of Information Technology?A: This is an interesting question. You are correct in that InformationTechnology organizations take on a lot more roles in today’s complexand demanding world. In many companies, the IT function is the onlyfunction that really understands all of the business processes and how theyinterrelate at the data and business process level. Information architectureis the key – as mentioned earlier, standardization moves complexity toone place. This place is generally within the Information Technologyorganization.Q: How does an efficient and effective IT system contributeto the company’s ability to fulfill its Client Promise?A: IT plays a huge role in the Client Promise. The Client Promise is ourway of improving safety and service quality for our clients. This comprisesa Target Zero for safety incidences, downtime and complaints. Our safetyinformation systems provide the visibility and analysis of incidents to drivecontinuous improvement. Flight operations, MRO and supply chain systemshelp us run smoothly and reduce delays, and the systems that interactwith our clients contribute to their satisfaction. Improvements in theseapplications and the way we manage our information will help us achieveour Target Zero goals and meet the Client Promise.One opportunity for information technology is to streamline theentire process of reporting key performance indicator (KPI) data. As westandardize and put enterprise systems in place, our data will becomemore reliable, consistent and accurate. Demonstrating our premium valuecan’t be done without information and the technology needed to collect it.Data collection is a bit of a tortuous process right now, and we need it tobecome automated in the future. A press of a button is what we need.Q: Are there specific actions employees can take tosupport the new strategy?A: Yes. As we start to define more enterprise-wide applications, thereare going to be a lot of workshops to enable people to start participating.We have held some of these already, and I am very pleased at the levelof support for change. I’m collaborative by nature and encourage moreinclusiveness in these processes. I encourage everyone to send me theirideas (steve.sidney@bristowgroup.com) about how we as a company canget more standard practices and more-efficient business processes. I try torespond to every email I receive from employees.It’s well known that the success of any new program depends on theway the change is managed. I encourage everyone to be open to changeand help the company move toward more standard ways of working.Ultimately it will benefit everyone, because this effort will lead to moreefficiency, greater competitiveness and more profitability.Information technology is more than a computer on a desk. It is a majorpart of the Bristow team and critical to the advancement of the company.Technology can make a major contribution if it’s channeled in the right way.Bristow World 2008 / Issue 7II7

ACCIDENTSDOWNTIMECOMPLAINTSWhen I graduated from BristowAcademy in 2005, I never guessedI’d be flying helicopters in Warri,Nigeria. In fact, I’m one of morethan 100 Academy graduates whohave joined Bristow commercialoperations since 2007. Notone of us has been involved inan accident or incident sincebeginning our commercial careers.Keep it up, everybody! One of myfavorite experiences since comingto Nigeria was taking a Bell 407to a summer camp to meet somegreat kids.Igendit odit fsapinPataepenet as reptDotae voq uationsedOccull im doluptate- Captain Chloe DemetriusBristow calendars available nowTHE WAY WE FLYPROTECTS PEOPLEAND COMPANIESDAY BY DAYMONTH BY MONTHYEAR BY YEARSu Mo Tu We Th1 2 3 4 5JUN APR28 39 104 115 615 9 10 16 11 17 18 192013 201216 22 17 23 18 24 19 25 20 26MAY MAR 2013 2012wk Su Mo Tu We Th Fr Sawk Fr Sa18 9 1 21 32 4319 10 87 98 109 11 1054 65 76 22 14 6 7120 11 12 11 13 12 14 13 15 14 16 15 17 16 18 1721 12 19 18 20 19 21 20 22 21 23 22 24 23 25 2423 15 137 14822 13 26 25 27 26 28 27 29 28 30 29 31 30 3124 16 14 20 15 21MAY JUL 2013 2012wk Su Mo Tu We Th Fr Sa25 17 21 27 22 281 21 32 43 54 6527 1887 98 109 11 10 12 11 13 1276 28 1914 15 16 17 18 19 2029 20 13 14 15 16 17 18 1926 18 23 29 24 30 25 26 27 28 2921 20 22 21 23 22 24 23 25 24 26 25 27 2630 2128 27 29 28 30 29 31 30 3131 2227 30ZERO ACCIDENTS / ZERO DOWNTIME / ZERO COMPLAINTSZERO ACCIDENTS / ZERO DOWNTIME / ZERO COMPLAINTS8 Bristow 8 Bristow World 2008 World / Issue 2012 II / Issue 1

KPI data keeps company on course to Client PromiseBristow’s Client Promise – to provide unmatched safety and uptimeperformance and hassle-free service – is the single largest initiative interms of securing the company’s success. The rollout of consistent keyperformance indicators (KPIs) across every business unit is providing themeasurement to validate the promise.“The goal of measuring our KPI performance and putting iton prominent public display is to prove we’re doing better than ourcompetitors in these important areas,” says Mark Duncan, senior vicepresident, Commercial. “When clients realize the additional value Bristowprovides through superior performance, we’ll separate ourselves from thecompetition and win more business.”The most important factor in using KPIs to drive improvement andachieve success is accurate reporting – even if that reporting indicatesless-than-stellar performance, Duncan says. “We don’t want to bury a lownumber. If we’re at 80 percent, let’s take that result and make the changesnecessary to get us to 95 percent and higher.”Success storiesWhile existing KPI data is only just allowing us to establish performancetrends, we are using them to positive effect. “Are they a factor in helping uswin new business and improve client relationships? Absolutely,” says StuartWalker, director, Commercial. Some examples include:• Comparing one client’s low KPI scores with top performers and offeringthe client contract modifications to help achieve greater performance andefficiency.• When KPIs for one client indicated a low score for on-time departures,Bristow discovered that most of the delays originated with the client andworked with the client to fix the problem.• Providing aircraft for a North Sea client’s drilling project in Newfoundlandafter their local provider had no extra capacity. Avoiding downtime on theproject may have saved the client as much as $90 million.Opportunities aheadWhile other helicopter operators track their performance, Bristow closelyassociates its KPIs with what clients say they value most: safety, uptimeand customer service. The company’s branded Target Zero Safety, TargetZero Downtime and Target Zero Complaints efforts reinforce that Bristowunderstands what really matters to clients.“The KPIs for these goals reflect real operations data, and that’s going toallow us to sell real performance and service,” says Walker. “We believe weare already way in front of our competitors. Some clients are now switchingout their KPIs, preferring the measures in use at Bristow. This ultimately willlead to industry-wide acceptance and recognition.”“We’ll win by being safe, reliable and hassle-free,” Duncan says. “Butwe’ll need everyone’s help to get there.”KPI Scorecard Month YTD GoalTotal Recordable Incident Rate (TRIR) 0.00 0.21 0.22Air Accident Rate (AAR) 0.00 1.19 -All On Time Departure (OTD) 93.8% 94.1% 97%Bristow On Time Departure (BOT) 98.5% 98.6% 97%Service Availability (SAV) 98.5% 99.0% 95%Total Flights Delayed (TFD) 1,496 8,712 7,317Total Lost Minutes by Bristow (TLM) 19,823 127,523 109,760Recognition (TRR) 5.95 4.80 1.00Complaints (TCR) 1.03 0.56 0.50Sharing BVA best practicesBristow teams from all parts of global operations came together in Houstonin February to share Bristow Value Added (BVA) best practices.Every Bristow business unit was represented. George Bruce, financedirector, Global Operations and organizer of the BVA program, reports theoutcome of the meeting was very positive.“It was very heartening to see the extent to which BVA is being culturallyembraced in our organization so shortly after its launch,” he said. “Therewas a very real recognition that whether you fly a helicopter, talk to ourclients, maintain our equipment or provide support services, everyone hasa role to play and can contribute to building the value of Bristow.”From left to right: Bukunola Lawrence-Ohei, Derek Diedericks, Olawale Ajibola,Mayowa Babatunde, Bill Chiles, Jonathan Baliff and Clement Falayi.Bristow World 2008 / Issue 9II9

Worldwide events mark Bristow Uplift MonthThe Bristow Academy team cleaned the main playground, indoor gym and ballpit at The Children’s Center in Titusville, Fla. Looks like the ballpit may have been the most fun.As the first Bristow Uplift Month concludes, employee teams around theworld have partnered with local communities, charities and nonprofitorganizations on a wide variety of support initiatives.The following are just some of the activities to date:• International Business Unit: Trinidad employees assisted at the MargaretKistow Children’s Home, a facility offering housing to children ages twoto 15 years old. After completing much-needed renovations, reading andfun activities with the children completed the day.• Bristow Academy: Bristow Academy held Uplift Day at The Children’sCenter in Titusville, Fla., cleaning recreational facilities both insideand out. The center is a childhood development resource center,providing a variety of health, education and human services. Check outthe Academy’s Bristow Uplift blog (www.bauplift.blogspot.com)for more information.• North America Business Unit: Bristow sponsored the annual SpecialOlympics Equestrian Invitational in New Iberia, La., on the last Saturdayin February. Bristow volunteers served as spotters as the childrenmounted, rode and dismounted their horses.• Australia Business Unit: Bristow held a Career Day at Bull Creek AviationMuseum, giving students aged 14 through 17 an opportunity to tour themuseum and speak with Bristow pilots, engineers and operations staffabout how Bristow serves the oil and gas industry in Australia.• Redhill: Bristow employees spent a day painting rooms at the OrpheusCentre, an organization dedicated to helping young disabled adults leadindependent lives by participating in the performing arts and learninggeneral skills. More activities with Orpheus are planned as part of along-term relationship.Redhill employees brightened up the Orpheus Centre, dedicated to helping youngdisabled adults, with a day of painting.10 Bristow 10 Bristow World 2008 World / Issue 2012 II / Issue 1

• Houston: Employees participated in Junior Achievement’s “BizTown,” aprogram encompassing work readiness, entrepreneurship and financialliteracy for students in grades four through six. Bristow also donated$1,500 to furnish two apartments for The Women’s Home project,which provides safe and affordable housing in a sober and drug-freeenvironment. Many employees donated household items or volunteeredto support the group.• Europe Business Unit (Aberdeen): Bristow volunteers spent a dayhelping maintain the Campbell School, where adults and children withlearning disabilities develop independence by working on the land,painting and building.Bristow’s Shay James (left), with interior decorator Sharon Baker, volunteered sevendays a week for more than a month to support The Women’s Home project in Houston.Bristow realigns Senior Management TeamBristow recently announced a series of management changes and relatedmoves to streamline communications and processes while improvingcompetitiveness. The actions include:• Jeremy Akel was appointed senior vice president,Operations, succeeding Richard Burman, whoretired. Akel previously served as director of theInternational Business Unit (IBU).• Michael Shaffer, controller, was named interimdirector of the IBU.• All Senior Management Team members are nowJeremy Akel located in Houston. “This will allow us to clarifyroles and streamline a number of critical processesto improve revenue and Bristow Value Added through the Client Promise,”CEO Bill Chiles said.• Business Unit Directors continue to report to Akel.• Mark Embleton was appointed site manager, Redhill, in addition to hiscurrent role as controller for shared services.Business Development Managers now report directly to Mark Duncan,senior vice president, Commercial. Directors within Administration (HumanResources, Information Technology, Communications), Legal and Financereport directly to the respective senior vice presidents responsible for thoseareas.“This is a vital new path for our company,” Chiles said. “We need to dothings differently if we are to achieve breakthrough performance in a highlycompetitive market.OTHER Management ChangesMaryJane Mudd has joined Bristowas director, Global Communications.She has more than 25 years ofexperience creating and implementingaward-winning internal and externalcommunications programs. Muddreports directly to Hilary Ware, seniorvice president, Administration.Mark Long was appointed to theposition of director, Financial andReporting Systems. He has extensivebackground in project management,design and implementation of globalfinancial software systems to support allfinancial processes. Long reports to ChiefInformation Officer Steve Sidney.Maggie Montaigne recently joinedBristow as vice president, BusinessDevelopment and Marketing, responsiblefor improving client relationships on astrategic level and accelerating the ClientPromise initiative. Montaigne reportsto Mark Duncan, senior vice president,Commercial.Bristow World 2008 / Issue 11II11

News BriefsFirst-time event raises Bristow’s profile in NigeriaBristow Helicopters (Nigeria) Ltd. (BHNL) hosted more than 700 boothvisitors during the first-ever Logistics West Africa Conference andExhibition in Lagos, highlighting its search and rescue (SAR) capabilitiesas well as its commitment to local hiring of engineers and pilots.“There are limited options for SAR services in the oil and gas sectorhere, so it was a good opportunity to raise awareness of what Bristowcan do,” says Key Accounts Manager Iyabo Bello. “We also promoteda theme of ‘We Believe in Nigeria’ that showcased the local hiring andtraining we’ve been doing for more than 30 years.”Bello reports that calls from current and potential clientsincreased sharply after the event. “Nigeria is a big market with manynew companies springing up, so it seems as if there are limitlessopportunities.”Safety standoutsIn addition to the Helicopter Association International Salute toExcellence Awards received by Bristow Academy MaintenanceDirector Todd Smith and Capt. Jay Slagle, CEO Bill Chiles notedin the latest all-employee call that two other employees deservedrecognition for their safety achievements:• John Wilson, engineering manager in the Europe Business Unit,who has been with Bristow for nearly 40 years, received theLifetime of Safety Award at HELI-EXPO.• Tim Glasspool, head of flight operations in Europe, was appointedco-chairman of the Step Change in Safety’s Helicopter SafetySteering Group.“We’re very proud of these employees who have done anoutstanding job in helping us drive to Target Zero,” Chiles said.Bristow earns tax compliance award in NigeriaYou know you are in a tough tax environment when you can earn aprestigious award for compliance, but that’s what happened to BristowHelicopters (Nigeria) Ltd. (BHNL).The Lagos State Revenue Authority recognized BHNL with an awardfor tax compliance and on-time remittance, culminating a three-yeareffort led by Tax and Compliance Accountant Sam Ileoma to closeoutstanding issues and bring all tax-related matters up to date.The awards ceremony took place at the office of the governor ofLagos State.Of the more than 1,000 attendees at the first Logistics West Africa Conferenceand Exhibition in Lagos, more than 70 percent of them took time to visit theBristow booth.Bristow Nigeria HR Manager Femi Collins (left) and Tax and ComplianceAccountant Sam Ileoma accept an award for tax compliance from the Lagosgovernment.Bristow Group Inc.2103 City West Blvd., 4th FloorHouston, TX 77042t 713.267.7600f 713.267.7620bristowgroup.comEditorStacie Fairchildstacie.fairchild@bristowgroup.com713.267.7607Submit your story idea to yourlocal team member.Editorial TeamRick Rogers – N. America (Alaska)Jeff Peabody – N. America (Alaska)Audrey Smith – Europe/Central OperationsFiona MacLeod – EuropeJessica Ditch – N. America (U.S. Gulf of Mexico)Anisha Hopkinson – Bristow AcademyIyabo Bello – West Africa (Nigeria)Amla Ramnasibsingh – International (Caribbean)Allan Blake – AustraliaSandie Richardson – Legal (Redhill)Dena Sorrells – InternationalHilary Ware – IT/HRChris Bond – Safety12 Bristow © 2012 World Bristow 2008 Group / Issue Inc. II 12