Corporate Social Responsibility Strategy - Swan Housing Association

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those most in need. We aim to support residents, build cohesive communities andhelp individuals realise their potential.Our concordance agreementWe work through Concordance, an agreement between Swan Foundation and itspartners, to make a difference in people's lives. It enables us to build partnershipswith different businesses and create new approaches to corporate socialresponsibility (CSR). We aim to raise people's aspirations and that means beingambitious.Concordance is about more than building partnerships. It's a promise that everythingwe gain from partners, whether it is time, money, advice or facilities, will be used forthe benefit of local communities.Partner commitment and expertiseThrough Concordance we will bring investment and expertise from partnercompanies into the neighbourhoods where it's really needed. The agreement willlead to partnerships that will benefit people in disadvantaged communities andpeople in the organisations we work with.How the programme works• We support investment in the development of the people in our organisations:we all have staff that could benefit from using some of their time and expertiseto work with our communities.• We involve residents directly in the development of their communities, from thedesign of homes and neighbourhoods to health and social enterprise initiatives.• We conduct our business in such a way as to promote a sustainable environmentfor current and future generations; reducing waste, emissions and discharge inthe construction of our properties, for instance, and taking the lead in thedevelopment of energy efficient, affordable housing.• We build working relationships with contractors, suppliers and partners whobenefit our residents and communities.• We act as a broker for organisations that wish to work collectively to provideactivities that improve residents' lives and support them in their futureaspirations.8
Long‐term resultsWe want to make sure that the investment we make reaches the neighbourhoodsand communities that need it most. And most importantly that this investment issustainable and will deliver long‐term results. Our objective first and foremost is todeliver lasting changeENGAGEMENT AND COMMUNICATIONSSwan recognizes that engagement and empowering communities can only berealized if staff understand community needs and respond appropriately, We alsoknow we need to understand who are communities are; their aspirations and thechallenges they face.Engaging and empowering communities• Encouraging regular feedback from our residents and acting on it• Communicating regularly with residents• Ensuring resident engagement through the resident consultative committees• Continuing improvement in meeting regeneration bid promises• Working with social enterprises• Capturing sustainable outcomes through the work of the Swan FoundationEngaging and empowering staff• Implementing a mentoring programme• Increasing staff volunteering• Implementing an organizational development strategy• Delivering training on customer care, equality and diversity and implementingthe ‘right first time’ programme9
Page 4 and 5: OUR CORE COMMITMENTS ‐ EXPLAINED1
Page 6 and 7: 4. HEALTH, WELLBEING AND SPORTSwan

Corporate Social Responsibility Strategy - Swan Housing Association

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