Corporate Social Responsibility Strategy - Swan Housing Association

• Establishing diversity action forums in each department• Establishing resident consultative committees and ensuring residents arerepresented on boards• Carrying out resident satisfaction surveys and increasing satisfaction year on year• Supporting projects that increase community cohesion3. ENVIRONMENTSwan’s commitment to sustainability means ensuring our activities help improvequality of life for people today while considering the needs of future generations.Swan views sustainability as a core element of CSR. Thus, creating and implementinga carefully considered, successful CSR strategy is essentially about Swan holding itselfaccountable for the impacts our operations have on the environment and society, inthe broadest sense of the terms, thereby improving the sustainability of our activities.This brings benefits to Swan and our stakeholders (including staff, residents and localcommunities) including economic benefits, increased stakeholder satisfaction andsafeguarding the environments Swan operates in.Our Swan Commitment on Sustainability is to:• Minimise carbon emissions• Reduce resource consumption• Continually improve sustainable design of our homes• Enhance and support wellbeing of our communitiesActivity• Building new homes to Code for Sustainable Homes levels 3, 4 and 6, includinginstalling (for example) photovoltaic panels on roofs and eco‐friendly white goods• Implementing and maintaining ISO 14001 Environmental Management System• Establishing an organization wide green team to ensure each departmentmonitors and implements our sustainability strategy.5