Toll Today March 2011 - TOLL Group

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Community 32 Toll Australian Flood AS MANy OF yOu WILL KNOW, JanuaRy SAW SOME OF THE woRST FLooDS anD SToRMS AuSTrALIA HAS EVER SEEN. PArTS OF QuEEnSLanD AND ViCToRia WErE AFFECTED By FLOOD WATErS, AND CyCLonE yaSi WHICH DESTRoyED HoMES AND CoMMuniTiES IN FAr NOrTH QuEENSLAND. wESTERn auSTRaLia DID NOT GO uNSCATHED. IT TOO SuFFErED TErrIBLE BuSH FiRES WHICH rIPPED THrOuGH HOMES AND BuSINESSES OuTSIDE OF PERTH IN EArLy FEBRuaRy. 1 – 5 Floods in Carnarvon and Gascoyne Junction. With over 20,000 Toll staff based in Australia, the company has launched an appeal to support our colleagues affected by these natural disasters. The Toll Australian Flood Appeal will double all contributions, matching all staff donations on a dollar for dollar basis. The money raised will then be distributed amongst Toll staff who have been most affected. With a number of staff affected by these events, the funds raised will help our colleagues to start to rebuild their lives. The response so far has been overwhelming with many business units and depots supporting the Toll Australian Flood Appeal by holding events and raising cash for the cause. Toll Dnata Airport Services in Mascot, NSW held a fundraiser on 18 January 2011 involving a sausage sizzle and raffle. Staff, airline clients and drivers dug deep and raised A$726 which was then topped up with a A$200 donation from the social club, totalling A$926. Toll Liquids completed a challenge to remain 120 days incident free and were awarded A$5,000 from the customer Shell. This was for the drivers’ chosen charity, which they nominated as the Queensland Flood Appeal. SuPPoRTinG ouR CuSToMERS Toll Priority was heavily involved in supporting the affected communities immediately after the event. The team was quick to step in to send bottled drinking water to the worst hit areas, together with sandbags to support the preparation efforts. Toll Priority was able to establish contingency plans to ensure banking and other businesses remained operational. We received the following letters of thanks from two major banks. westpac I wanted to let you know Westpac’s appreciation for Toll’s support and actions over the last couple of weeks. The Queensland Floods have been unprecedented and your team’s efforts have allowed us to support our staff and customers at this critical time. Peter McCray – Head of Partnership Services, Group Operations, The Westpac Group Suncorp While Suncorp group Procurement holds the Brisbane Toll Priority team in high regard, their support over the last weeks deserves formal recognition. It has come to my attention that despite being personally affected by the Brisbane floods, Julie TeRangi and Michael Rivers worked throughout the crisis to help Suncorp work through the movement and holding of mailbags and assisted with an alternative for our UPSL clearance arrangement. In our minds this level of commitment to Suncorp and our end customers is worthy of commendation. Suncorp Group Procurement is thankful and impressed. Yours sincerely, Jeff Westbrook – General Manager, Suncorp Group Procurement 2 4 1 3 5
12 14 Appeal 6 7 8 9 10 11 Toll Priority is also assisting Work Ventures in distributing significantly subsidised PCs to cyclone and flood affected QLD households. Further details on this program can be found at www.workventures.com.au/connectit A large number of staff have also given personal donations to the appeal, to support their colleagues. DELiVERinG GooDS in-KinD Toll has been working closely with the Queensland Government to coordinate the distribution of food, water and medical supplies since the flooding began. Toll IPEC has coordinated the movement of goods and donations to the impacted regions free of charge. This has included everything from gum boots and new clothes, to kids’ school supplies and pet food. Toll IPEC worked closely with operation angel who coordinate goods donations in emergency situations around the world. Jacqueline Pascarl, CEO of the organisation wrote the following letter of thanks. 13 15 Toll takes operation angel further As flood waters inundated Queensland, and a wall of water swept life and property away in Toowoomba and the nearby Lockyer Valley, I made a split second decision to reactivate Operation Angel, a rapid response, humanitarian effort I’d founded in 1997. I had already secured 2000 gumboots in New Zealand to be flown in by Qantas, and disinfectant for 20,000 homes from a Melbourne company, but this time Operation Angel was well and truly stuck without wheels. That’s when I received an amazing phone call from Rodney Johnston, Group General Manager of Toll IPEC. “You tell us where, and when, and we’ll do our best to get all of your relief goods up to Queensland from anywhere in Australia”. No ifs, not buts, no “what’s in it for us” qualifications, just a black and white pledge of support. Toll has been responsible for us being able to gather massive amounts of corporate assistance, from Rio Tinto in WA giving us 32 pallets of clean bedding and linen, to Blundstone donating 6000 new work boots, because we could guarantee safe delivery to disaster zones. Emergency Management Queensland now considers Operation Angel in conjunction with the Toll Group, to be the single largest corporate donor to the Queensland Relief effort in material aid – and the most professional. I’ve made sure to say thank you to Toll on CNN Global TV and all interviews, but now let me say directly, you are all amazingly generously, compassionate and so truly professional – you have changed lives and made suffering less so. Thank you for being our partners in this enormous venture and for having much more than a corporate rock in the place where your heart most definitely is. Whilst we appreciate this period of recovery is going to be a long and no doubt painful process for the people most affected, we must be grateful that our businesses weren’t too badly affected and that we were able to continue to offer our customers a virtually uninterrupted service. Credit and thanks goes to our staff who got back to work quickly and put their own problems aside to do the best for Toll, it is truly appreciated. n Community 6 – 10 Floods in Bundaberg. 11 Operation Angel gifts awaiting delivery. 12 – 15 Floods in Toowoomba. Toll Today March – May 2011 33 Community
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