Toll Today March 2011 - TOLL Group

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Toll Japan Operations Team
Under the stewardship of neil
Pollington the efforts of the
Toll operations team are having
an impact on the Footwork business
in Japan. The operations team was
assembled from four of Toll’s
businesses and is compromised of
Darren Corneille, Toll IPEC; Jack
Porter, Toll NQX; Kevin Kearney,
Toll Priority; and Tim o’Brien, Toll
Express. The freight profile of the
Footwork business necessitated
an operational team with a blend
of transport experience.
The four Operations Managers work
with full time interpreters as they travel
the network of branches in Japan,
implementing the Toll business
strategy required to make the
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Footwork business more profitable,
safe, compliant and competitive.
The team started in Japan in early
May having the initial objective of
forming a profile of the individual
branches, leading to an understanding
of how the business operates. Since
then they have worked on a number
of major projects such as:
n Improvement to the safety
performance of the business.
n Check Weigh Cube program,
ensuring 150 sets of scales have
been installed and are operating
efficiently across the 85 Footwork
branches.
n The review of the current linehaul
operation with a view to implementing
a more effective Hub and Spoke
Operation, further adding to the
cost effectiveness of the business.
n Review of the company’s PUD
fleet design and capacity, now
and for the future, including the
implementation of a one driver,
P&L vehicle PUD operation.
n Creation and conducting P&L
training programs as well as in
field monitoring with all Branch
and Regional Managers, now
that the business has recently
introduced branch specific
P&L reports each month.
n Forklift safety and compliance
and maintenance at branch level.
Other key aspects that the experience
of the Operations team has been able
to assist with and add value to the
business include: KPI establishment
and management, vehicle and personal
accident investigation, operational
support to major contracts tendering,
freight damage management, job
descriptions, housekeeping and safety
standards management, mentoring
and succession planning, Branch
Manager training programs, dangerous
goods awareness, vehicle compliance
management, and new terminal layout.
The experience and efforts of the
team will no doubt have a lasting
impact on the future of the Toll
Footwork business. n
Global Express
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1 L-R: Darren
Corneille, Kazunori
Mitsugi and Jack
Porter.
2 Kevin Kearney
plans his itinerary in
preparation for a week
on Kyushu.
3 L-R: Timothy
O’Brien and his
interpreter, Kye Taura.
Toll Today March – May 2011 21