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Global Resources<br />
20<br />
Listening to Staff to Improve our Safety Culture<br />
<strong>Toll</strong> Mining Services has taken an<br />
employee survey approach to<br />
finding out what their employees<br />
think of the company’s behaviour<br />
safety culture program ‘Thinksafe’.<br />
Supported by the senior management<br />
team and initiated by Roger Swift,<br />
National HSE Manager and his team,<br />
the survey was sent out through a<br />
third party to ensure that employees<br />
knew their responses would remain<br />
anonymous. One of the incentives for<br />
participation in the non-mandatory<br />
survey was a prize of a weekend away<br />
for two, which may have accounted<br />
for the high return rate.<br />
The survey had many uses, but above<br />
all it was a way of seeking feedback<br />
via direct communication with their<br />
workforce.<br />
The <strong>Toll</strong> Mining Services management<br />
team agreed that the approach used<br />
is the key to ensuring that the HSE<br />
direction of the company is working to<br />
maintain their drive towards a behaviour<br />
based culture.<br />
The results clearly identified the level<br />
of ownership and perception staff<br />
and employees have of Thinksafe,<br />
and provided the team with valuable<br />
information about where to focus<br />
HSE improvement efforts over the<br />
next 12 months.<br />
The survey was designed to seek<br />
feedback on the five key aspects<br />
of the Thinksafe program:<br />
n How we work<br />
n Walk the talk<br />
n Safety management system<br />
n Consultation and communication<br />
n Visibility.<br />
Safe Work Australia Week<br />
The 2010 Safe Work Australia<br />
Week took on a new flavour<br />
…FUN.<br />
The <strong>Toll</strong> Mining Services Bulk Chemicals<br />
Division HSET Coordinator Sheena<br />
ward sent out over 100 Safety Week<br />
Bingo Cards to Operators, Sub<br />
Contractors, Managers, Supervisors<br />
and Administrative staff. The Bingo<br />
Cards contained interactive activities<br />
to complete that related to safety<br />
within various work areas.<br />
The Bingo Cards took on a light<br />
hearted approach thanks to the input<br />
from Matt Dillon the Perth Transport<br />
Manager who delivered the safety<br />
In analysing the results, it was critical<br />
to ensure that the four key elements<br />
of People, Compliance, Responsibility<br />
and Understanding are integrated<br />
into the above aspects of the program<br />
and are given equal consideration<br />
for implementing HSE activities in<br />
the future.<br />
TMS will continue to run this survey<br />
annually to gauge if their people<br />
believe that improvements made are<br />
reaching all level of the business.<br />
A pure behaviour based culture must<br />
include everyone. n<br />
message making connections between<br />
the importance of a ‘Truckies All Day<br />
Breakfast’ and a ‘Prestart Inspection’,<br />
and the Slim Dusty song ‘The Pub with<br />
No Beer’ and the <strong>Toll</strong> Mining Services<br />
‘Drug and Alcohol Policy’.<br />
All <strong>Toll</strong> Mining Services Bulk Chemicals<br />
sites were issued with gifts for<br />
participation ranging from <strong>Toll</strong> Racing<br />
merchandise and golf equipment to<br />
fishing magazines and gift vouchers.<br />
The week long event was well received<br />
with excellent feedback. One of the<br />
main focuses was for all sites to<br />
complete their site safety inspections<br />
and Thinksafe observations throughout<br />
the week without even realising it.<br />
The only question now is what<br />
interesting method of delivery will<br />
the HSE Team use to send out the<br />
message during Safe Work Australia<br />
Week <strong>2011</strong>. Any suggestions, please<br />
contact Sheena Ward:<br />
sheena.ward@tollgroup.com n
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