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tolltoday<br />
<strong>Toll</strong> Wins ‘Asia’s Best 3PL<br />
Supply Chain Provider’ Award<br />
on page 03<br />
<strong>Toll</strong> Australian Flood Appeal<br />
on page 32<br />
<strong>March</strong> – May <strong>2011</strong><br />
<strong>Toll</strong> IPEC<br />
Opens New<br />
A$46 Million<br />
Logistics<br />
Facility in<br />
Hazelmere<br />
on page 22
Message from Management<br />
02<br />
Contents<br />
Introducing <strong>Toll</strong> Intermodal<br />
The <strong>Toll</strong> SPD and QRX brands<br />
have been with us for a long<br />
time, however over recent years<br />
it has become more apparent that<br />
they do not reflect what either business<br />
does, and as such these names<br />
mean little to our customers. I am<br />
forever being asked what the SPD<br />
acronym represents and the two<br />
answers I use are Soap Powder<br />
Distribution or Speedy Prompt<br />
Delivery! When talking to our<br />
people and customers, they<br />
refer to the name but<br />
remember the service,<br />
dedication and attitude of the<br />
people within the business.<br />
Under the <strong>Group</strong> restructure<br />
in January 2010 both <strong>Toll</strong><br />
SPD and QRX became part<br />
of the <strong>Toll</strong> Domestic<br />
Forwarding division. In line<br />
with the <strong>Group</strong>-wide rebrand,<br />
and some property and senior<br />
management changes, it was<br />
considered a good time to bring<br />
the two businesses together and<br />
rebrand with a fresh new name.<br />
So now, <strong>Toll</strong> SPD and QRX<br />
will together be known as <strong>Toll</strong><br />
intermodal. Brett Curtis, former<br />
GM at <strong>Toll</strong> SPD, is now the General<br />
Manager of the business, responsible<br />
for the integration. Ex-QRX <strong>Group</strong> GM<br />
Viv Botsford will continue his role at<br />
<strong>Toll</strong> Refrigerated and has taken on the<br />
challenge of building and consolidating<br />
our dedicated refrigeration businesses<br />
including <strong>Toll</strong> Refrigerated, MFL and<br />
<strong>Toll</strong> Regional Wagga Wagga.<br />
Global Logistics 03<br />
Specialised and<br />
Domestic Freight 09<br />
Domestic Forwarding 14<br />
Global Resources 17<br />
How wiLL ouR CuSToMERS<br />
BEnEFiT FRoM onE BuSinESS?<br />
n Our customers will have a true rail<br />
network business from Cairns to<br />
Perth with complete visibility, track<br />
and trace, and one bill.<br />
n They can access multi modal<br />
(rail, sea, road) capability.<br />
n We’ll be able to offer cross<br />
docking consolidation capability.<br />
n They will deal with a single point<br />
of contact.<br />
How wiLL THiS<br />
aFFECT ouR STaFF?<br />
n Staff will work within a true<br />
national business.<br />
n There will be greater succession<br />
and promotional opportunities<br />
as part of a bigger organisation.<br />
n Staff will be able to offer customers<br />
a broader range of products<br />
and services.<br />
THE nExT STEPS<br />
As we move to one business over the<br />
next 12 months, our customers should<br />
not see any disruptions or change to<br />
their service, and will benefit from new<br />
offers and products. We will continue<br />
to use the same systems so that the<br />
consolidation process runs as smoothly<br />
as possible.<br />
The site at Moolabin, Queensland will<br />
be renovated to cater for the combined<br />
new businesses. Assets, including<br />
fleet will be looked at to ensure we<br />
can benefit from as many synergies<br />
as possible.<br />
Global Express 21<br />
Global Forwarding 25<br />
<strong>Toll</strong> <strong>Group</strong> 28<br />
Community 32<br />
Staff Milestones 43<br />
This is an exciting time in the<br />
development of <strong>Toll</strong> Intermodal,<br />
and we truly believe we are creating<br />
a complete end-to-end road, rail and<br />
sea service provider, from which our<br />
domestic customers within Australia<br />
will greatly benefit. By aligning the<br />
systems, expertise and people of both<br />
of these excellent businesses,<br />
we stand to create a new business<br />
with exciting prospects.<br />
I look forward to reporting the<br />
progress of <strong>Toll</strong> Intermodal over<br />
the coming months.<br />
Paul Ebsworth<br />
Divisional Director<br />
<strong>Toll</strong> Domestic Forwarding n<br />
EDiToR<br />
<strong>Group</strong> Corporate Affairs<br />
E editor@tollgroup.com<br />
HEaD oFFiCE<br />
Level 7, 380 St Kilda Road<br />
Melbourne 3004<br />
P + 61 3 9694 2888
1<br />
<strong>Toll</strong> Wins<br />
Through a joint nomination with customer, Colgate-<br />
Palmolive in China, the award was presented to<br />
<strong>Toll</strong> Global Logistics at the 2010 CHaina awards<br />
ceremony held in Shanghai on 18 November 2010.<br />
The award is a first class recognition of <strong>Toll</strong>’s successful<br />
operations with Colgate-Palmolive throughout China<br />
specifically in our proven excellence in developing and<br />
delivering supply chain solutions and services in the region.<br />
Through a rigorous selection and nomination process,<br />
a panel of nine industry experts on CHaINA’s board<br />
of advisors selected <strong>Toll</strong> Global Logistics over other<br />
leading nominees.<br />
In the nomination submission, <strong>Toll</strong> Global Logistics<br />
successfully demonstrated the scale, importance and<br />
transparency of its Delivery Schedule System (DSS)<br />
program started in 2008 for Colgate-Palmolive’s<br />
operations in China.<br />
The DSS is a joint effort between the customer and <strong>Toll</strong>’s<br />
account management team, which used <strong>Toll</strong>’s continuous<br />
improvement plan model. Some benefits included:<br />
n A more structured approach for placing purchase orders<br />
n More environmentally friendly back-end operations<br />
n Reduced emissions due to better planned delivery<br />
schedules, and<br />
n Improved efficiencies for the customer’s field sales<br />
team in China.<br />
‘Asia’s Best 3PL Supply<br />
Chain Provider’ Award<br />
<strong>TOLL</strong>’S GLoBaL LoGiSTiCS DIvISION HAS BEEN awaRDED THE GLOBAL SuPPLy CHAIN<br />
COuNCIL’S AWArD FOr BEST THiRD PaRTy LoGiSTiCS (3PL) SuPPLy CHAIN PrOvIDEr in aSia.<br />
Stuart Han, Director of Customer Service and Logistics<br />
at Colgate-Palmolive in China, praised the joint effort, “<strong>Toll</strong><br />
Global Logistics has been an innovative 3PL provider to<br />
Colgate-Palmolive for over 12 years and the DSS program<br />
is another example of how they have helped us to optimise<br />
our China supply chain.<br />
“The DSS program brought significant benefits to many<br />
parts in the chain, including savings in back office finance<br />
and administration, and enabled the sales team to be much<br />
more efficient than previously,” Stuart added.<br />
wayne Hunt, President and Chief Executive Officer at <strong>Toll</strong><br />
Global Logistics said, “This award is testimony to our team’s<br />
tireless efforts and commitment to supply chain operational<br />
excellence. After a successful rebranding exercise in China<br />
in August 2010, the award is recognition of <strong>Toll</strong>’s capacity to<br />
lead and manage our customers’ supply chains.<br />
“Winning the award of the best 3PL supply chain provider<br />
in Asia further shows our competence as the lead logistics<br />
provider in the retail and consumer sector both in China<br />
and across the region,” Wayne concluded.<br />
This is a fantastic award and great recognition of all<br />
management and employees at <strong>Toll</strong> Global Logistics<br />
in China and the Asian region – congratulations and<br />
well done to all involved! n<br />
Global Logistics<br />
1 Team from <strong>Toll</strong><br />
Global Logistics and<br />
Colgate-Palmolive<br />
Greater China receiving<br />
the Best 3PL Supply<br />
Chain Provider Award<br />
in Asia.<br />
<strong>Toll</strong> <strong>Today</strong> <strong>March</strong> – May <strong>2011</strong> 03
Global Logistics<br />
04<br />
<strong>Toll</strong> Global Logistics receives Minister’s<br />
Honours roll at the Home Team National<br />
Service Awards in Singapore<br />
1 Wayne Hunt<br />
receiving the Minister’s<br />
Honours Roll award<br />
from K. Shanmugam,<br />
Singapore’s Minister<br />
for Home Affairs and<br />
Minister for Law, at the<br />
Home Team National<br />
Service Awards<br />
Presentation Ceremony<br />
on 26 October 2010<br />
in Singapore.<br />
Behind every operationally-ready National<br />
Serviceman (NSmen), is a supportive employer.<br />
Despite the sometimes inconveniences, support<br />
given by employers to the NSmen has remained high.<br />
<strong>Toll</strong> Global Logistics has been a firm believer in<br />
promoting the releasing of employees for their National<br />
Service obligations. This helps staff to focus on their<br />
duties, supporting the safety and security of Singapore.<br />
In recognition of the consistent support to NSmen by top<br />
tier companies in Singapore, the Minister’s Honours Roll<br />
was introduced by the Home Team in 2008 to recognise<br />
top employers who have shown exemplary support for<br />
their NSmen.<br />
<strong>Toll</strong> Global Logistics is among the five new companies<br />
awarded this year, and put in place initiatives that minimise<br />
deferrals as well as programs to promote physical fitness<br />
among its NS employees and various forms of recognition<br />
for outstanding NS performance.<br />
Dennis Seen, Deputy Director for Integrated Logistics,<br />
explained the supportive role <strong>Toll</strong> plays in Singapore. He<br />
said, “At <strong>Toll</strong> Global Logistics we support and recognise the<br />
contribution of every NSman in their total defence activities.<br />
Outstanding performers can look forward to receive<br />
commendations and rewards from the company. They will<br />
be given an incentive equivalent to 50 percent of what is<br />
awarded for their IPPT. In addition, staff who demonstrate<br />
excellent performance will be awarded with an additional<br />
day off ”.<br />
wayne Hunt, President and Chief Executive Officer<br />
represented <strong>Toll</strong> Global Logistics in receiving the award<br />
from K. Shanmugam, Singapore’s Minister for Home<br />
Affairs and Minister for Law, during a ceremony officiated<br />
by the Singapore Police Force and in the presence of<br />
the Ministry of Home Affairs and Singapore Civil Defence<br />
Force on 26 October 2010 in Singapore.<br />
Wayne said, “<strong>Toll</strong> Global Logistics has a policy to ensure<br />
all staff who are undergoing their military obligations will<br />
be supported. Their task at work will be redesignated to<br />
other staff while they are away. By doing so, it gives them<br />
a peace of mind to concentrate fully on their NS roles”.<br />
With the support employees receive, they are motivated<br />
for their training and can expect to return to work feeling<br />
fitter and more focussed.<br />
“My company fully supports me when I am required for<br />
my NS duties. My job is planned for and reallocated to<br />
other colleagues while I am away so that I can concentrate<br />
on my NS duties,” said LCP (nS) Effendy Bin Kamsan,<br />
a Home Team NSman and an employee in <strong>Toll</strong> Global<br />
Logistics in Singapore.<br />
<strong>Toll</strong> Global Logistics is proud to support its staff in<br />
Singapore as they fulfil their commitment to their country<br />
and community. n<br />
1
IdeaLab’s Long-range rFID Technology –<br />
FOCuS to Automate Store Management 24 by 7<br />
<strong>Today</strong>, many companies are leveraging technology<br />
to manage costs, boost efficiencies and enhance<br />
customer service. Yet, many also report constraints<br />
in the ability to operate the technologies effectively. Many<br />
technologies require stringent processes and a disciplined<br />
workforce to operate them.<br />
In December 2010, Tan Tock Seng Hospital Rehabilitation<br />
Center in Singapore renewed its contract with <strong>Toll</strong> Global<br />
Logistics to manage its linen store with an average inventory<br />
of 10,000 pieces. IdeaLab, a technology innovation unit<br />
within <strong>Toll</strong> Global Logistics, replaced the existing system<br />
with FOCUS, their newly developed long-range Radio<br />
Frequency Identification (RFID) Inventory Management<br />
Platform.<br />
The FOCUS system has enabled IdeaLab to manage the<br />
hospital’s linen store unmanned, 24 hours a day, seven<br />
days a week, whilst keeping real time inventory visibility<br />
and on-time replenishments in a timely manner.<br />
Sim Teck Meh, Head of the hospital, said, “My nurses can<br />
walk into the linen store anytime, pick up the required linen<br />
and leave very quickly. It’s natural and efficient. Previously,<br />
they had to sign-in to an inventory system to register the<br />
picked linen before leaving the store”.<br />
“We are definitely not going back to the old way,”<br />
added Sim.<br />
Chua Joo Chye, Operations Manager at <strong>Toll</strong> Global<br />
Logistics, explained how FOCUS works at the hospital.<br />
“An RFID reader portal is mounted at the doorway of the<br />
store. Every piece of linen is embedded with a unique RFID<br />
tag, while the nurses are issued with RFID staff badges. As<br />
these pieces of linen are taken out of the store or returned<br />
to the store through the portal, the RFID tags are read and<br />
FOCUS will automatically decrease or increase inventory<br />
counts accurately with detailed transactions recorded. The<br />
transaction record will display real time data such as who<br />
has taken what type of linen, when and where was it taken<br />
and possibly why the linen was taken. This level of data<br />
recording also enables us to automatically invoice for<br />
services as provided.<br />
“Now that the data is accurate, timely and complete, a daily<br />
linen utilisation, inventory and movement report is easily<br />
generated. Through simple data analysis, I can then decide<br />
to keep the correct buffer stock for the correct linen types<br />
on site, resulting in fewer and smarter replenishment runs<br />
which includes more freed up store space. I have also<br />
removed the cost of storekeepers too, plus I have a better<br />
understanding of cycle turns”.<br />
“Furthermore, cycle counting can be done within six<br />
man hours, a 70 percent reduction compared to before,”<br />
added Chua.<br />
Prior to the FOCUS implementation, <strong>Toll</strong> Global Logistics<br />
would occasionally miss service level targets due to stock<br />
shortages in the store. This could occur when the nurses<br />
failed to register out-going linen, especially during the early<br />
hours of the morning. In the past, we had to hire storekeepers<br />
to ensure the inventory system was updated correctly, whilst<br />
cycle counting would take days to complete and reconcile.<br />
With the newly deployed long-range RFID inventory<br />
management solution, we are now able to track and trace<br />
their linen movements more effectively, provide real-time<br />
data on inventory availability and usage as items move from<br />
storage to individual nurses, and ultimately to the patients<br />
who use them. This accurate management of the hospital<br />
supply chain – from scheduling through discharge – is<br />
essential to improving workflow and charge capture.<br />
As in the case of the Tan Tock Seng hospital, RFID<br />
application can provide hospitals with an economical way<br />
to measure a large number of parameters, streamline<br />
workflows and introduce efficiencies and cost savings<br />
across the entire healthcare inventory management chain.<br />
Similarly, the same application can be duplicated in any<br />
environment that requires such needs for example, the<br />
hospitality industry.<br />
IdeaLab will continue to improve FOCUS to be applicable<br />
for any inventory or assets or equipment management,<br />
and is keen for other business units across the <strong>Toll</strong> <strong>Group</strong><br />
to consider FOCUS in their own or their customers’<br />
operations. For more information, contact James Chan<br />
at ideaLab: james.chan@tollgroup.com n<br />
an illustrative Diagram:<br />
a Typical Linen Supply Chain work Flow<br />
Hospital<br />
Wards /<br />
Patients<br />
Replenish<br />
Hospital<br />
Warehouse Linen<br />
Clean Laundry<br />
Repair & Service Room<br />
Clean<br />
Global Logistics<br />
Soiled<br />
<strong>Toll</strong> <strong>Today</strong> <strong>March</strong> – May <strong>2011</strong> 05
Global Logistics<br />
06<br />
Lean – up and running at Morningside Facility<br />
1 <strong>Toll</strong> Auto,<br />
Morningside<br />
Lean Team in<br />
their training room.<br />
L-R: Simon Allin,<br />
Damian Dunn,<br />
Richard Lockwood,<br />
Cherie Jaillet,<br />
Tony Oelosfe,<br />
Chris Brown,<br />
Darren Piper,<br />
Jason Wright.<br />
Absent:<br />
Murilo Fabri.<br />
The <strong>Toll</strong> Auto Komatsu site in<br />
Morningside, Queensland kicked<br />
off its Lean training in early<br />
August 2010, and the team are already<br />
passing on the benefits. The practical<br />
hands-on training structure applies the<br />
basic principles of Lean and puts them<br />
into practice from day one.<br />
The team performed a ‘Waste<br />
Observation’ of their work areas in<br />
the first session which resulted in a<br />
C4 (structured problem solving tool)<br />
exercise. Throughout the following<br />
seven training sessions, the teams<br />
then had the opportunity to use their<br />
new knowledge to further eliminate<br />
waste or refine their improvements.<br />
After completing their final session,<br />
and delivering a report to the senior<br />
management team on what they had<br />
learned and achieved, the Lean team<br />
at Morningside had this to say.<br />
Cherie Jaillet, HSE Coordinator,<br />
<strong>Toll</strong> auto – Components<br />
“Our Lean report to Joe Serratore<br />
was a great success. All staff on our<br />
Lean team contributed to ensuring our<br />
day was successful and informative.<br />
The Morningside Lean team has<br />
embraced its learnings from Richard<br />
Lockwood and is continuing to make<br />
Lean improvements every week onsite.<br />
“Lean has not only taught us to identify<br />
waste, it has developed a group of<br />
people who now strive to work together<br />
as a team. The Lean training has further<br />
reinforced the <strong>Toll</strong> culture of working<br />
together as One <strong>Toll</strong>. We would all like<br />
to thank Richard for the time he has<br />
spent with us”.<br />
Damian Dunn, warehouse<br />
Manager Komatsu,<br />
<strong>Toll</strong> auto – Components<br />
“Lean was embraced by all involved at<br />
Morningside and the results have been<br />
fantastic. The greatest improvement<br />
from a management perspective has<br />
not been the physical changes or<br />
efficiency improvements, which can<br />
be easily monitored, but the change<br />
in my team members’ approach to<br />
their daily tasks, improved moral<br />
and team building.<br />
“The tools and knowledge gained by<br />
those involved, together with their<br />
change in focus will ensure that<br />
continuous improvement is always alive<br />
in Morningside. The team now has a<br />
clear vision on the standards that need<br />
to be set, how we go about setting<br />
them and ensuring these standards<br />
are maintained. The focus now needs<br />
to be on filtering our learnings down<br />
onto the floor to create a real Lean or<br />
continuous improvement culture”.<br />
1<br />
PuTTinG LEan inTo PRaCTiCE<br />
The first C4 completed at the site has<br />
resulted in reorganising the receiving<br />
area. The relaid out the area has<br />
greatly improved productivity and flow.<br />
The receiving area now uses less<br />
overall space resulting in a significant<br />
reduction in operator walking. Rubbish<br />
management has improved to further<br />
reduce motion. Containers are now<br />
unloaded and received faster resulting<br />
in improved order to delivery times.<br />
Benefits have resulted in a 67 percent<br />
reduction of operator walking when<br />
sorting freight in the receiving area<br />
and gone a long way to impact the<br />
overall site efficiency improvements.<br />
The site efficiency rating has shown<br />
a 45 percent overall improvement<br />
between February and November<br />
(NB efficiency is a calculation of total<br />
lines processed divided by total direct<br />
hours worked). The next areas of<br />
focus will be despatch and storage<br />
which will yield further improvements.<br />
Even our customers have started to<br />
see the benefits of Lean. Gordon<br />
wilson, National Parts Logistic<br />
Manager, Komatsu Australia said,<br />
“Lean is a business culture change<br />
that when delivered successfully has<br />
significant benefits to all aspects of<br />
the supply chain. <strong>Toll</strong> Auto is always<br />
focussed on supporting our business<br />
with the highest levels of safety [zero<br />
Lost time injury frequency rate to date,<br />
over 500 days] and total efficiencies.<br />
“Implementing this program within the<br />
largest DC operation at Morningside<br />
has already seen dramatic results<br />
such as delivering increased efficiencies<br />
upon inbound and outbound functions,<br />
and assisting with lead time reductions,<br />
increase parts availability, increase<br />
storage capability and waste removal<br />
in the supply chain. All these elements<br />
impact the total business cost and<br />
customer support favourably.<br />
“I wish to thank the management of<br />
<strong>Toll</strong> and the complete project team for<br />
being so positive and proactive to this<br />
new culture within this operation”. n
<strong>Toll</strong> Auto Opens New Centre for vW<br />
<strong>Toll</strong> Auto will be launching its<br />
exciting new contract with<br />
Volkswagen in a purpose<br />
built facility in Singapore.<br />
The state of the art vehicle preparation<br />
centre is equipped with up to date<br />
facilities including a spray painting<br />
booth and paint mixing room, leather<br />
seat installation area and an accident<br />
repair centre for Volkswagen.<br />
Healthy Living Program Launched<br />
for Melbourne Staff<br />
healthy food and regular exercise. The team wants to turn<br />
this culture around and is determined to take the first steps<br />
to becoming healthier.<br />
<strong>Toll</strong> Global Logistics staff in Melbourne have started<br />
a healthy lifestyle program. The initiative which will<br />
run for 12 weeks, will aim to promote healthy eating,<br />
exercise and good lifestyle choices in a bid to improve<br />
the wellbeing of the participants.<br />
The team will be supported by a nutritionist who will help<br />
monitor their journey and help them reach their personal<br />
goals.<br />
The transport industry is a particularly bad offender when<br />
it comes to healthy living. Drivers who are on the road for<br />
long periods at a time do not always have access to fresh,<br />
From this new location, <strong>Toll</strong> Auto will<br />
provide a range of services for VW<br />
such as CBU compound and inventory<br />
management, pre-delivery checks,<br />
accessory installation, port clearance,<br />
custom brokerage and car carrying<br />
transportation.<br />
With the new vehicle preparation<br />
centre, <strong>Toll</strong> Auto in Singapore now<br />
manages more than 1 million sqft<br />
of compound and parts storage,<br />
as well as 320,000 sqft of warehouse<br />
storage and further office space.<br />
With the completion of the new facility,<br />
<strong>Toll</strong> is able to meet the increasing<br />
storage demands of Volkswagen, and<br />
accommodate this key customer’s<br />
growth plans over the coming years. n<br />
This program is part of a long term strategy to invest in<br />
the health and wellbeing of our employees as this is integral<br />
for a productive, sustainable and safe business. With over<br />
50 registered participants so far, the program is starting<br />
to get people talking about their health and spreading<br />
the message amongst their colleagues and families.<br />
We look forward to hearing the progress of the team in<br />
the coming months. n<br />
Global Logistics<br />
<strong>Toll</strong> <strong>Today</strong> <strong>March</strong> – May <strong>2011</strong> 07
Global Logistics<br />
08<br />
Singapore Staff Celebrate Long Service Awards<br />
1 25 and 30 years<br />
of service.<br />
2 5 years of service.<br />
3 10 years of service.<br />
4 15 years of service.<br />
5 20 years of service.<br />
The <strong>Toll</strong> Global Logistics team in Singapore held its<br />
annual Long Service Award on 14 December 2010<br />
at the Temasek Club. Senior management were<br />
invited to attend this event to celebrate together with the<br />
162 recipients.<br />
The function honoured and recognised our employees<br />
that have worked for the company for a period of five years<br />
or more. It also allowed management to show appreciation<br />
and acknowledgement of employees’ loyalty, hard work<br />
and dedication in ensuring <strong>Toll</strong> Global Logistics’ continued<br />
excellence over the years.<br />
In 2010, long service awards were awarded to 162 recipients<br />
including 159 employees from <strong>Toll</strong> Global Logistics and<br />
three from <strong>Toll</strong> Global Resources. The breakdown in years<br />
of service is as follows:<br />
ToLL GLoBaL LoGiSTiCS<br />
5 years of service – 47 recipients<br />
10 years of service – 32 recipients<br />
15 years of service – 37 recipients<br />
20 years of service – 21 recipients<br />
25 years of service – 23 recipients<br />
30 years of service – 2 recipients.<br />
ToLL GLoBaL RESouRCES<br />
5 years of service – 1 recipient<br />
10 years of service – 2 recipients<br />
At the awards ceremony, wayne Hunt, President / CEO<br />
of <strong>Toll</strong> Global Logistics, congratulated and praised the long<br />
service employees for their commitment to the company<br />
and their dedication throughout their service.<br />
Wayne pointed out that <strong>Toll</strong> Global Logistics has seen<br />
significant growth and development opportunities over<br />
recent years in the Asia Pacific region. He emphasised<br />
that the most important resource in our organisation is<br />
our employees.<br />
Joe Garbellini, Director of Marine Logistics at <strong>Toll</strong> Global<br />
Resources also presented the award to three <strong>Toll</strong> Marine<br />
Logistics recipients.<br />
Chan Buay Lang, Karen, Senior Logistics Assistant,<br />
presently employed in GS Hub, Fulfillment Logistics, <strong>Toll</strong><br />
Global Logistics shared her thoughts on working with<br />
<strong>Toll</strong> for over 30 years, “I left school in the early 80s and<br />
joined Chartered Industries of Singapore as a confidential<br />
clerk performing clerical duties.<br />
“Over the years I took courses and found myself working in<br />
different areas of the company. I trained in HR, did some HR<br />
duties and went on to become a senior purchasing assistant.<br />
Over the past three decades, I’ve seen how the company<br />
has grown from a small unit to the established and well<br />
known global logistics company it is today. This company<br />
encourages employees to continually improve their skills.<br />
I hope to continue contributing to the company in any way<br />
I can, until my retirement”.<br />
Another colleague who took the 30 year honour is<br />
Chan Kwok Fai, Logistics Supervisor Automotive,<br />
Fulfillment Logistics, <strong>Toll</strong> Global Logistics. He said, “After<br />
leaving school in the 80s, I joined Singapore Automotive<br />
Engineering (SAE) as a storekeeper. I worked my way up<br />
and presently I am in the Quality Assurance department<br />
doing inspection of incoming automotive spares from local<br />
and overseas units. Since joining in the 80s, I have seen<br />
the company’s transformation from a small firm to one<br />
of the world’s best logistics firms. I look forward to serving<br />
<strong>Toll</strong> for many more years to come”. n<br />
2 3<br />
4 5<br />
1
6<br />
7 8 9<br />
<strong>Toll</strong> Express Projects Team Leads the Way<br />
The <strong>Toll</strong> Express Projects team is a group of industry<br />
experts operating from <strong>Toll</strong> Express’ Newburn premises<br />
in Western Australia. Working in partnership with the<br />
mining and industrial sectors from the initial contracting<br />
stage through to completion, this team has grown significantly<br />
over the years.<br />
The team was established back in the 1980s with the first<br />
project to mobilise the Western Mining Corporation Kambalda<br />
Mine and Nickel Refinery. This was quickly followed by the<br />
transfer of plant and infrastructure from Western Australia<br />
to Olympic Dam, South Australia to construct the Whelan<br />
Headframe, and consequent sinking of the first mining shaft<br />
at Roxby Downs.<br />
Over the years, clients such as P&H Minepro have come<br />
to expect a high level of service and reliance for on time<br />
every time deliveries. The range of tasks for P&H Minepro<br />
has involved overnight satchels to major project management<br />
in mobilisation / demobilisation of mining shovels / 900T<br />
dragline into Australia’s remote locations.<br />
Whatever the task in hand, <strong>Toll</strong> Express Projects team has<br />
vast experience in delivering oversized loads in challenging<br />
locations to meet strict time constraints. So when the<br />
team was recently approached by nMT, they took on the<br />
challenge in earnest.<br />
The primary focus of the recent NMT task was to transport<br />
218 loads of cargo from seven vessels from Port Hedland<br />
to the BHP Billiton yandi mine site. The 482km journey<br />
had to be strategically planned to allow for the oversized<br />
freight to pass safely through some of Australia’s most<br />
remote areas.<br />
The range of tasks included the building of a full logistics<br />
program for the course of the project’s construction<br />
comprising heavy haulage, over dimensional movements,<br />
local and interstate deliveries, along with the design of<br />
heavy lift programs. The team also had to coordinate police<br />
and pilot escorts, and closing down the streets of Port<br />
Hedland as loads up to 14m wide, 28m length and 7m high<br />
passed through.<br />
As with any planning event, the success is in the detail.<br />
The input from the WA police, pilots, local shires, main<br />
roads department and contractors were of such a high<br />
standard, that the route planning is now enshrined as<br />
the lead example for future projects.<br />
The team was also grateful for the support of their clients<br />
and partners including Sinclair Knight Merz, nMT Projects<br />
and Laing o’Rourke. n<br />
Specialised and Domestic Freight<br />
6 – 9 <strong>Toll</strong> Express<br />
carves out a path<br />
for oversized<br />
vehicles through<br />
Western Australia’s<br />
most challenging<br />
landscapes.<br />
<strong>Toll</strong> <strong>Today</strong> <strong>March</strong> – May <strong>2011</strong><br />
09
Specialised and Domestic Freight<br />
<strong>Toll</strong> Inventory Capital Solutions<br />
Impresses Caterpillar<br />
10<br />
<strong>TOLL</strong> INvENTOry CAPITAL SOLuTIONS IS A SPECiaLiSED BuSINESS uNIT THAT HAS DEVELoPED<br />
AND SuPPoRTS A FuLL FuNCTION INvENTOry AND DISTrIBuTION MANAGEMENT SySTEM.<br />
THE METHODOLOGy CAN BE uSED By BuSINESSES INSIDE <strong>TOLL</strong> AND FOr CuSTOMErS OF THE<br />
<strong>TOLL</strong> GrOuP.<br />
The inventory management system is based on risk<br />
management principles and is used for optimising<br />
all classes of stock from raw materials through<br />
to work-in-progress and finished goods. Where needed,<br />
it includes demand forecasting, master production<br />
scheduling and stock replenishment / procurement.<br />
The <strong>Toll</strong> Inventory Capital Solutions system interfaces with<br />
customer Enterprise Resource Planning systems and the<br />
relevant <strong>Toll</strong> operations systems. The outcomes are usually<br />
improved product availability, improved stockturns and<br />
lowered operating costs.<br />
Over the past 13 years, <strong>Toll</strong> Inventory Capital Solutions<br />
has worked with a number of companies to improve their<br />
inventory management, and has recently been working<br />
closely with Caterpillar internationally on a number of<br />
exciting projects.<br />
ToLL inVEnToRy CaPiTaL SoLuTionS<br />
anD CaTERPiLLaR<br />
In 2005 the multinational equipment manufacturer, Caterpillar,<br />
acquired a stake in a leading Chinese earthmoving machine<br />
manufacturer Shandong SEM Machinery Co Ltd (SEM).<br />
Based in Qingzhou, China the company had previously<br />
been a hundred percent Chinese owned and had developed<br />
their own operating systems over many years. When<br />
Caterpillar took over the company they realised that<br />
some of these systems were effective, but there was<br />
also some room for improvement. Supply chain planning<br />
and execution, with emphasis on demand forecasting and<br />
inventory management was one of the disciplines that was<br />
lagging behind the current state-of-the-art products this<br />
function produced.<br />
In early 2007, <strong>Toll</strong> Inventory Capital Solutions was invited to<br />
present its ideas to Caterpillar’s management in Singapore.<br />
The team quickly realised that it could potentially offer them<br />
a very good solution for their newly acquired operation by<br />
improving their inventory and distribution planning, as well<br />
as the associated logistics services of warehousing<br />
and transport.<br />
The outcome of this meeting and the ensuing discussions<br />
was that we were introduced to the Caterpillar China<br />
management in Beijing and then to the SEM management<br />
in Qingzhou to further discuss opportunities. As this was a<br />
new market for <strong>Toll</strong> Inventory Capital Solutions, we invited<br />
management from <strong>Toll</strong> Global Logistics to accompany us<br />
to demonstrate <strong>Toll</strong>’s understanding and presence in the<br />
Chinese market.<br />
THE PRoPoSED SoLuTionS<br />
Working with <strong>Toll</strong> Global Logistics in China, we developed<br />
a solution that was well received by Caterpillar and the<br />
SEM management.<br />
The solution focussed on firstly getting a proper planning<br />
methodology and system in place for the SEM supply chain<br />
management. Secondly, we proposed to take over the<br />
warehousing and transport services for SEM by using<br />
the existing <strong>Toll</strong> Global Logistics infrastructure in China.<br />
In particular we explored the options of increasing the SEM<br />
footprint in China by using the regional <strong>Toll</strong> warehouses to<br />
increase the number of stocking locations for SEM in China.<br />
This could speed up delivery time to SEM customers and<br />
prevent some lost sales for the business. Clearly this posed<br />
an exciting opportunity for the team.<br />
We presented various prototyped and modelled solutions<br />
to SEM management.<br />
These models and findings, together with a supporting<br />
business case were presented to the SEM and Caterpillar<br />
management and they agreed to start by implementing<br />
the inventory solution. They will then look at the option of<br />
using the <strong>Toll</strong> warehousing network further down the line.<br />
After four months, the new inventory management system<br />
was implemented and launched.
150<br />
135<br />
120<br />
105<br />
90<br />
75<br />
60<br />
45<br />
30<br />
15<br />
0<br />
24-Mar-08<br />
24-Apr-08<br />
Start<br />
install<br />
System<br />
and<br />
Processes<br />
24-May-08<br />
24-Jun-08<br />
24-Jul-08<br />
24-Aug-08<br />
TRaininG THE TEaM in CHina<br />
Although the system implementation went as smoothly as<br />
we could have expected, the methodology implementation<br />
posed a further challenge – language. The ICS methodology<br />
involved process re-engineering, formal training and<br />
on-the-job coaching. However, the trainees all spoke<br />
Mandarin and the trainer spoke English.<br />
We were ready and able to overcome the language barrier,<br />
working closely with our colleagues in SEM to ensure our<br />
training was delivered and fully understood.<br />
Some three weeks later we handed over the ICS system.<br />
By now the system was live and our role was to process<br />
re-engineer, coach and monitor the team.<br />
Good results had to be obtained at SEM. Our trainees<br />
performed remarkably well and favourable results soon<br />
followed. The graph above shows the stock cover and<br />
service results achieved.<br />
We were delighted, as were our customers, the Caterpillar<br />
and SEM teams.<br />
oVERaLL inVEnToRy PERFoRManCE – EnD DECEMBER 2010<br />
Service<br />
Stock<br />
24-Sep-08<br />
24-Oct-08<br />
24-Nov-08<br />
24-Dec-08<br />
24-Jan-09<br />
24-Feb-09<br />
24-Mar-09<br />
24-Apr-09<br />
24-May-09<br />
24-Jun-09<br />
24-Jul-09<br />
24-Aug-09<br />
Cover Availability<br />
24-Sep-09<br />
24-Oct-09<br />
24-Nov-09<br />
24-Dec-09<br />
24-Jan-10<br />
24-Feb-10<br />
24-Mar-10<br />
24-Apr-10<br />
24-May-10<br />
ToLL oPPoRTuniTiES aT SEM<br />
In December 2010 <strong>Toll</strong> increased its scope of services<br />
at SEM when <strong>Toll</strong> Auto assumed control of the Beijing<br />
warehousing function. This is the first of what could be an<br />
initial total of nine warehousing projects in China for SEM.<br />
In addition to warehousing services, there is also an<br />
opportunity for <strong>Toll</strong> to assume accountability for all<br />
transport and local delivery services for SEM in China.<br />
Finally, SEM has enquired about our international services<br />
encompassing forwarding and clearing as well as logistics<br />
services generally in their export markets. Opportunities<br />
exist here for <strong>Toll</strong> Global Forwarding and <strong>Toll</strong> Global Logistics.<br />
ToLL oPPoRTuniTiES wiTHin<br />
CaTERPiLLaR GLoBaLLy<br />
Thanks to the excellent results at SEM, of which Caterpillar<br />
management in Beijing, Singapore and Peoria (US Head<br />
Office) has full visibility, <strong>Toll</strong> Inventory Capital Solutions has<br />
been invited to develop new solutions for additional<br />
Caterpillar divisions. Notable among these are Caterpillar<br />
Remanufacturing (US), Caterpillar dealers (Asia) and the<br />
new Caterpillar joint venture truck business (China).<br />
This work is now underway and we are exposing Caterpillar<br />
and the Caterpillar dealer management to <strong>Toll</strong> services<br />
globally. Working together as One <strong>Toll</strong> on this project has<br />
opened up the whole of the organisation to Caterpillar,<br />
helping them to appreciate how other parts of the <strong>Toll</strong><br />
business can benefit their organisation. As such, new<br />
opportunities for <strong>Toll</strong> are likely to follow. n<br />
Specialised and Domestic Freight<br />
End<br />
24-Jun-10<br />
24-Jul-10<br />
24-Aug-10<br />
24-Sep-10<br />
24-Oct-10<br />
24-Nov-10<br />
24-Dec-10<br />
24-Jan-11<br />
100.00<br />
90.00<br />
80.00<br />
70.00<br />
60.00<br />
50.00<br />
40.00<br />
30.00<br />
20.00<br />
10.00<br />
0.00<br />
<strong>Toll</strong> <strong>Today</strong> <strong>March</strong> – May <strong>2011</strong><br />
11
Specialised and Domestic Freight<br />
12<br />
Introducing <strong>Toll</strong> Transitions Workplace Team<br />
The <strong>Toll</strong> Transitions<br />
Workplace team:<br />
1 Bob Hughes.<br />
2 Karen Skillings.<br />
3 Bill Symes.<br />
4 Eve Wilson.<br />
5 Paul Dillion.<br />
6 Sarah Langstaff.<br />
7 Kate Pegg.<br />
8 Natalie Pearcy.<br />
9 Deb Lawson.<br />
wHaT wE Do<br />
Move Project<br />
Managers<br />
Filing and Storage<br />
Consultants<br />
Off-Site Storage<br />
Review and<br />
Recommendations<br />
(as part of our Filing and<br />
Storage Consultancy)<br />
Block and Stack<br />
Originally, <strong>Toll</strong> Transitions<br />
Workplace primarily focussed<br />
on large corporate workplace<br />
relocations, however the team has<br />
now grown and takes care of all<br />
elements of corporate moves.<br />
Since identifying gaps in the market<br />
and to meet client demands, <strong>Toll</strong><br />
Transitions Workplace has grown<br />
nationally and now boasts a number<br />
of innovative services that compliment<br />
the original workplace service. Over<br />
the past several years this group has<br />
enjoyed tremendous success with<br />
the roll-out of their Filing and Storage<br />
Consultancy, Off-Site Storage<br />
Analysis, Block and Stack, Asset<br />
Management Consultancy and their<br />
Change / Communications Products<br />
and Services.<br />
This impressive expansion of unique<br />
services fits neatly with the growth<br />
strategy of this business, and has<br />
given this team the leading edge. The<br />
team’s market presence and vast skills<br />
cannot be matched by competitors.<br />
These additional service offerings<br />
have seen major transformations<br />
in <strong>Toll</strong> Transitions Workplace brand<br />
awareness within the industry and<br />
amongst clients that include<br />
architects, designers, construction<br />
managers and large corporations.<br />
<strong>Toll</strong> Transitions Workplace is excited<br />
about the future and is currently<br />
delivering successful solutions to an<br />
array of clients such as; Rio Tinto,<br />
anZ, Virgin Blue, Racing QLD,<br />
origin, aBC, Santos, MBF, HP,<br />
aurecon, Vision australia, Lexis<br />
nexis, Leighton’s Contractors,<br />
and Technology one.<br />
In addition to offering a full service<br />
to any relocating business, <strong>Toll</strong><br />
Transitions Workplace can now also<br />
offer highly sought after environmental<br />
credentials. The team of Greenstar<br />
accredited project managers can<br />
implement initiatives and best practices<br />
for greener office environments.<br />
For further information about the team<br />
and how they can help relocate your<br />
business, contact Bob Hughes:<br />
robert.hughes@tollgroup.com<br />
or Karen Skillings:<br />
karen.skillings@tollgroup.com n<br />
n Provide move schedules and department Facilities Closeout n Organising checklists of all facilities-related<br />
move plans<br />
activities to closeout and reopen at the old<br />
n Get the best priced removals<br />
and new premises<br />
n Reduce the risks associated with relocating<br />
n Acting as in-house facilities manager<br />
n Attend onsite to supervise the move<br />
in a short or long term capacity<br />
n Review and capture existing file<br />
Asset Management n Implement exit strategies<br />
and storage holdings<br />
n Manage asset audits<br />
n Explore alternative storage types<br />
n Manage the auction and disposal process<br />
and address specific load requirements<br />
n Observe workflow practices and capture<br />
the amounts of storage required for<br />
day-to-day work<br />
n Map storage space to new premises<br />
of redundant assets<br />
n Assess off-site storage to reduce, recycle, Change /<br />
n Create operation manuals<br />
redistribute and dispose of excess storage Communications n Draft up company policy and procedures<br />
and file holdings<br />
Products and<br />
n Prepare and supply staff welcome packs<br />
services<br />
and induction booklets<br />
n Providing ushers to welcome and direct staff<br />
on first day in new premises<br />
n Validate and forecast staff numbers as well as provide block and stack scenarios<br />
1<br />
4<br />
7<br />
2<br />
5<br />
8<br />
3<br />
6<br />
9
WorkHealth Checks are the Catalyst for<br />
Positive Health Changes at <strong>Toll</strong> NQX<br />
<strong>Toll</strong> NQX is on a mission to support the health and<br />
wellbeing of its workforce. With the free WorkHealth<br />
checks being taken up by 95 percent of the team,<br />
planning is now underway for a range of ongoing health<br />
and wellbeing initiatives.<br />
An impressive 104 out of <strong>Toll</strong> NQX’s 109 staff members at<br />
Altona North signed up for a free WorkHealth check when<br />
the initiative was offered at the worksite. allyson Sullivan,<br />
HSE Coordinator, who organised the WorkHealth checks<br />
for <strong>Toll</strong> NQX, was a keen supporter of the initiative.<br />
“This is a really important program because workers can<br />
learn about health risks that they might not have known<br />
about before, and receive information on what they can<br />
do to improve their health. We really wanted to give as<br />
many of our staff as possible the chance to have a<br />
WorkHealth check,” said Allyson.<br />
“Our workforce is made up of lots of young guys, who may<br />
not have had their cholesterol or blood glucose measured<br />
before, so in particular we saw it as a great opportunity to<br />
help them get these things checked out”.<br />
With <strong>Toll</strong> NQX’s workforce comprising a range of job roles,<br />
from drivers always out on the road to depot staff on the<br />
floor, Health professionals started work at 5am to ensure<br />
all could benefit from the health checks, regardless of their<br />
shift pattern.<br />
Allyson appointed two champions in the team, who helped<br />
promote the initiative and encourage staff to put their names<br />
down. The benefits of the WorkHealth checks were discussed<br />
at toolbox and OH&S meetings, as well as updates in the<br />
internal newsletter and messages on payslips to remind staff.<br />
As part of the Christmas celebrations all staff within<br />
the <strong>Toll</strong> building located at Kerry Road, Archerfield<br />
were invited to participate in the <strong>Toll</strong> NQX HR<br />
department’s ‘Christmas Decorations’ competition.<br />
Staff worked in teams to decorate their work areas, and<br />
needed to name their display. Prizes were awarded for first,<br />
second and third place, as well as a prize for the most<br />
creatively decorated work area. This was judged by ballot<br />
making it the ‘People’s Choice Award’.<br />
Over a three week period, the enthusiasm and<br />
competitiveness shown by everyone was overwhelming<br />
with some wonderful displays and themes emerging.<br />
WorkHealth checks are free, 15 minute, confidential health<br />
risk assessments delivered in the convenience of the<br />
workplace. The initiative is run by WorkSafe Victoria, and<br />
aims to help every Victorian worker learn about their risk<br />
factors for type 2 diabetes and cardiovascular disease, two<br />
increasingly common yet preventable chronic diseases.<br />
WorkHealth also provides tools and resources to businesses<br />
to assist with their health and wellbeing programs. Allyson<br />
was among the first people to order the kit in Victoria, and<br />
has gone on to use some of the tools available in the kit to<br />
plan health and wellbeing initiatives for <strong>Toll</strong> NQX staff to get<br />
involved with.<br />
“In particular the survey template helped us gain feedback<br />
from staff about what sorts of activities they feel they would<br />
benefit from. One thing that came back is that our workers<br />
would love to have health checks done again down the<br />
track, to see how much they have improved,” said Allyson.<br />
Since the WorkHealth checks took place, some promising<br />
changes have been happening around the organisation.<br />
Several workers have committed themselves to quitting<br />
smoking, and many people are now eating more fruit,<br />
helped by a weekly fruit box introduced by <strong>Toll</strong> NQX.<br />
“We would recommend this initiative to other business units<br />
at <strong>Toll</strong>. Apart from staff time involved in coordinating and<br />
making the most of the opportunity, it didn’t cost us anything,<br />
and it’s a great way to show you care about your teams,”<br />
said Allyson.<br />
This program is only currently available to businesses in<br />
Victoria. Please contact your OH&S Manager to find out<br />
if similar initiatives are available where you work, visit<br />
workhealth.vic.gov.au or contact andrena Matthews:<br />
andrena_matthews@worksafe.vic.gov.au n<br />
Kerry road gets Creative at Christmas<br />
These included:<br />
n Winter wonderland<br />
n Santa’s den<br />
n Santa’s shack<br />
n Cup cakes<br />
n White Christmas<br />
n 32 Christmas Drive.<br />
Due to the overwhelming response, the judges also<br />
decided to award an encouragement prize, to congratulate<br />
those who had made an effort and got involved in the<br />
Christmas spirit.<br />
The winners, 32 Christmas Drive (pictured), were announced<br />
at the Christmas lunch, where the judges thanked all for<br />
taking part. The competition added to the wonderful Christmas<br />
cheer around the building. n<br />
Specialised and Domestic Freight<br />
10<br />
10 1st prize<br />
– 32 Christmas Drive.<br />
<strong>Toll</strong> <strong>Today</strong> <strong>March</strong> – May <strong>2011</strong><br />
13
Domestic Forwarding<br />
14<br />
4,000 Containers<br />
On Boxing Day, two significant<br />
transport events coincided:<br />
the North Island Main Trunk<br />
railway line closed for annual<br />
maintenance between Pukekohe and<br />
Whangarei, and the new Pukekohe<br />
Container Terminal was opened. This<br />
meant, of course, that every container<br />
in and out of the new site had to be<br />
moved by road as rail was temporarily<br />
off-line. KiwiRail awarded the<br />
road-bridging contract to <strong>Toll</strong> Tranzlink<br />
and the FCL team geared up for<br />
one of the largest container road<br />
operations in Auckland’s history.<br />
The statistics of the holiday period<br />
work are truly awesome – <strong>Toll</strong> Tranzlink<br />
moved an average of 220 containers<br />
a day between Auckland, Pukekohe,<br />
Landed in 19 Days…Nice Work!<br />
A rELAXING CHRiSTMaS BREaK WAS vEry SHoRT-LiVED INDEED FOr THE TEAM AT<br />
ToLL TRanZLinK IN AuCKLAND, NEW ZEALAND.<br />
1 – 4 Moving 4,000<br />
containers by road.<br />
Hamilton, Tauranga and Whangarei.<br />
A total of 24 trucks were dedicated<br />
to the job and they worked for 19 days<br />
solid, 24/7. It’s estimated that more<br />
heavy vehicles drove through Pukekohe<br />
in this two and a half week period than<br />
during all of 2010.<br />
The project managers overcame a<br />
number of challenges including<br />
having to divert traffic to the Hamilton<br />
Container Terminal when the roads<br />
subsided around the new Pukekohe<br />
facility.<br />
The residents of Pukekohe who lived<br />
on or near the main truck route put up<br />
with increased noise, vibration and<br />
dust from the constant convoy. However,<br />
they and the local police who closely<br />
monitored the whole effort supported<br />
the whole job with generosity and<br />
good humour.<br />
When it was over and done in<br />
mid-January, the team hung up their<br />
hats and hi-viz jackets and allowed<br />
themselves a quiet celebration to<br />
mark a job well done. They had moved<br />
over 4,000 containers without mishap<br />
in 19 days; a tremendous effort that<br />
can only enhance the already strong<br />
relationship between <strong>Toll</strong> Tranzlink<br />
and KiwiRail.<br />
Greg Miller, <strong>Group</strong> General Manager<br />
of <strong>Toll</strong> New Zealand congratulated<br />
the team for their efforts and said,<br />
“Another grand effort by our road team<br />
in support of our customer KiwiRail”. n<br />
2 3 4<br />
1
oad Trauma Support Program<br />
Wins Safety recognition<br />
<strong>Toll</strong> Tasmania was a recent<br />
finalist for the ‘Best Workplace<br />
Solution’ category in the 2010<br />
Tasmanian Safety Awards. Held at<br />
the Grand Chancellor hotel in Hobart,<br />
on 30 October the team received<br />
recognition for their submission relating<br />
to road and accident trauma.<br />
With 239 serious road injuries and<br />
31 fatalities in the state in 2010, road<br />
safety is an important issue for all road<br />
users. As a leading transport operator<br />
in Tasmania, <strong>Toll</strong> has a responsibility<br />
to demonstrate best practice and this<br />
program does that. By responding<br />
to road trauma with a well structured<br />
Team Lands Top Supplier Award<br />
Congratulations to <strong>Toll</strong> SPD<br />
on recently winning the<br />
Dulux<strong>Group</strong> Supplier<br />
of the Year for 2010.<br />
The team at <strong>Toll</strong> SPD attended an<br />
awards dinner in Melbourne in<br />
December where they were nominated<br />
for and won the Dulux<strong>Group</strong> Supplier<br />
of the Year award for the Transport<br />
and Logistics (ANZ) 2010 category<br />
beating another five finalists to the title.<br />
Later in the evening, <strong>Toll</strong> SPD was then<br />
shortlisted with four other category<br />
Tui Products Ltd is a large and<br />
valuable customer for <strong>Toll</strong> Tranzlink<br />
in Tauranga, New Zealand.<br />
Using the <strong>Toll</strong> Tranzlink supply chain<br />
network in 2010, Tui Products Ltd won<br />
the very prestigious Mitre 10 Supreme<br />
Supplier of the Year Award. This award<br />
was in recognition of delivering garden<br />
horticulture products to all the Mitre 10<br />
stores around New Zealand, in full, on<br />
5<br />
counselling and support program,<br />
<strong>Toll</strong> hopes to give drivers the confidence<br />
and support they need to overcome<br />
any accidents they are involved in<br />
or witness to.<br />
winners for the coveted Supplier of<br />
the Year Award 2010 and won. The<br />
team received the award which was<br />
presented by the Dulux<strong>Group</strong> CEO,<br />
Patrick Houilhan.<br />
The award is particularly special as<br />
it not only recognises the integral<br />
work <strong>Toll</strong> does with the Dulux<strong>Group</strong><br />
but also demonstrates the strength<br />
of the partnership. Additionally, as<br />
the Dulux<strong>Group</strong> measures suppliers<br />
against 30 core competencies<br />
and then awards one supplier this<br />
prestigious award from over 3,000<br />
The program uses the services<br />
of a specialist provider in assisting<br />
<strong>Toll</strong> employees, contractors and<br />
third parties in recovering from<br />
road trauma related incidents. n<br />
Dulux<strong>Group</strong> suppliers, this makes<br />
the win an even greater coup for<br />
the <strong>Toll</strong> SPD team.<br />
Mitre 10 and Tui recognise<br />
<strong>Toll</strong> New Zealand’s Great Service<br />
time, in specification and consistently<br />
throughout the year.<br />
<strong>Toll</strong> Tranzlink New Zealand was<br />
acknowledged by Tui Products as<br />
being the major contributor to their<br />
success and appreciation was warmly<br />
conveyed. Well done and a special<br />
thank you to all the <strong>Toll</strong> Tranzlink<br />
branches and staff.<br />
Brett Curtis, General Manager at<br />
<strong>Toll</strong> SPD accepted the award on behalf<br />
of his team and was delighted with<br />
the recognition his team received from<br />
one of their key customers. He said,<br />
“I wish to make special mention of<br />
the great teamwork and the effort from<br />
the account management team and<br />
the operations teams in all states who<br />
were all given special mention during<br />
my acceptance speech on the night”. n<br />
<strong>Toll</strong> New Zealand <strong>Group</strong> General<br />
Manager Greg Miller said, “This is<br />
fantastic news and much appreciated,<br />
but not expected, given that Mitre 10’s<br />
transport provider is our competitor,<br />
Mainfreight.<br />
“To see Mitre 10 recognise Tui as<br />
the supreme supplier and therefore<br />
acknowledge <strong>Toll</strong> New Zealand as<br />
Tui’s logistics partner shows we<br />
must be doing something right”. n<br />
Domestic Forwarding<br />
5 The <strong>Toll</strong> Tasmania<br />
team receiving their<br />
commendation.<br />
L-R: Dylan Harper,<br />
Andrea Cross,<br />
John Simic,<br />
Steve McNamara,<br />
Ann Murray,<br />
David Holmes,<br />
Wayne Howells,<br />
Phil Giffard,<br />
William Hinds,<br />
and Steve Joseph.<br />
6<br />
6 L-R: Patrick<br />
Houilhan presents<br />
Brett Curtis with<br />
the award.<br />
7<br />
7 L-R: Stephen<br />
Thomas, <strong>Toll</strong> Tranzlink,<br />
Tauranga Branch<br />
Manager; Don Forgie,<br />
MD Tui Products<br />
Limited; and Rob<br />
Pakes, Business<br />
Development Manager<br />
Bay of Plenty / Waikato.<br />
<strong>Toll</strong> <strong>Today</strong> <strong>March</strong> – May <strong>2011</strong> 15
Domestic Forwarding<br />
16<br />
A New Way to Sell <strong>Toll</strong> IPEC in New Zealand<br />
1 L-R: Stephen<br />
Thomas, Branch<br />
Manager; Graeme<br />
Oliver, New <strong>Toll</strong> IPEC<br />
Driver / Sales; Elsie<br />
Dorothy, New <strong>Toll</strong><br />
IPEC Driver / Sales;<br />
Georgie Green,<br />
<strong>Toll</strong> IPEC Supervisor<br />
Admin and Customer<br />
Services; Marshall<br />
Shears, Branch <strong>Toll</strong><br />
IPEC Driver / Sales;<br />
Brendan Miezenbeek,<br />
New <strong>Toll</strong> IPEC<br />
Driver / Sales.<br />
To cope with the increased demand over the Christmas<br />
period, <strong>Toll</strong> IPEC in Tauranga had to call in casual<br />
drivers with vans to meet the increase of parcels into<br />
the Bay of Plenty.<br />
The drivers loved the job so much they wanted to stay<br />
on and become sales people as well as drivers for their<br />
allocated areas. The team has gone and sourced their<br />
newly branded <strong>Toll</strong> IPEC vans and trucks.<br />
To give the team the skills needed to sell <strong>Toll</strong> IPEC’s services,<br />
formal sales training has already started after working<br />
hours. The team’s enthusiasm and practical use of their<br />
newly acquired skills has already resulted in 28 leads and<br />
four new customers in less than a month.<br />
Farewell to Darryl Beckwith<br />
After more than 28 years of service, <strong>Toll</strong> Refrigerated<br />
National Operations Manager, Darryl Beckwith<br />
has retired.<br />
Darryl began working with Carpentaria Transport / QRX<br />
in February 1982 at its Rockhampton branch as the<br />
Administration Supervisor before being promoted to<br />
Branch Manager. Darryl then transferred to Brisbane<br />
in 1988, initially as Assistant Branch Manager and then<br />
worked his way up to Branch Manager.<br />
Nine years later, Darryl became the State Operations<br />
Manager for QRX. Since then, he has held the positions<br />
<strong>Toll</strong> announced the acquisition<br />
of McLaughlin Freightlines<br />
in December 2010.<br />
A specialist poultry transport business,<br />
McLaughlin Freightlines is a family run<br />
business in this rapidly expanding<br />
The area business development manager, Rob Pakes,<br />
and the Tauranga brand manager Stephen Thomas<br />
were discussing the need to hire a sales representative<br />
to support growth. However they have changed their<br />
minds since the taking on the super sales force.<br />
Both Rob and Stephen now agree that with the passion<br />
and attitude displayed by the drivers to succeed, the sales<br />
would be better suited to owner drivers who would own<br />
their areas and future income.<br />
Stephen explained the initiative as, “another exciting driving<br />
sales initiative underway”. n<br />
of National Operations / Linehaul Manager at QRX, and<br />
National Operations, Linehaul and Produce Manager with<br />
<strong>Toll</strong> Refrigerated.<br />
Darryl has seen many changes over time but has always<br />
adapted and been a major contributor to the business.<br />
We wish him all the best in his retirement. n<br />
Strengthening our Specialist Freight<br />
Capabilities with McLaughlin Acquisition<br />
sector. It services Baiada, Turi Foods,<br />
McKeys and other key players in<br />
the market.<br />
Paul Little ao commented on the deal,<br />
“McLaughlin Freightlines is a highly<br />
strategic acquisition adding strength<br />
to our existing <strong>Toll</strong> Refrigerated, <strong>Toll</strong><br />
SPD and <strong>Toll</strong> QRX rail businesses”.<br />
The company generates annual<br />
revenue of A$20 million, and the <strong>Group</strong><br />
expects the acquisition to be earnings<br />
per share positive in its first year. n<br />
1
<strong>Toll</strong> remote Logistics<br />
– Changing Our Name But Keeping Our Focus<br />
PDL ToLL HaS CHanGED iTS naME To<br />
ToLL REMoTE LoGiSTiCS<br />
As the remote logistics specialists of the <strong>Toll</strong> <strong>Group</strong>, our new<br />
name reflects both who we are and what we do. Although<br />
our name is changing, our focus remains the same.<br />
We provide complete logistics solutions to mining,<br />
peacekeeping and government organisations operating in<br />
remote and challenging locations. We also provide rapid<br />
response logistics in humanitarian and emergency situations.<br />
Our complete logistics solutions encompass the entire<br />
scope of logistics support – from remote supply chain and<br />
catering, through to helicopters and hospitals.<br />
<strong>Toll</strong> Remote Logistics has a range of established operations<br />
throughout the Asia Pacific and is a growing force in Africa<br />
and the Middle East.<br />
a SnaPSHoT oF ouR CuRREnT oPERaTionS:<br />
australian Defence Force Peacekeeping Contingent<br />
in Timor Leste<br />
Complete camp support solution for 1,400–3,000<br />
peacekeepers:<br />
n Procurement and remote supply chain<br />
n Rotary and remote aviation support<br />
n Medical, surgical and health services.<br />
BHP Billiton, mining exploration camp support in<br />
Zambia and Ethiopia<br />
Construction and management of mobile mining<br />
exploration camps:<br />
n Mobile and temporary camp construction<br />
n Camp management<br />
n Medical and AME services<br />
n Supply chain and subcontractor management.<br />
international Peacekeeping operations<br />
in Central africa<br />
Providing fuel distribution solutions to some of<br />
the world’s most challenging locations:<br />
n Supply of 2.5 million litres of fuel per month<br />
to remote locations<br />
n Management of geographically diverse and<br />
challenging supply chain<br />
n End-to-end supply chain solution.<br />
australian Federal Police Peacekeeping Personnel<br />
in Solomon islands<br />
Remote aviation and helicopter support services<br />
in Solomon Islands:<br />
n 24/7 helicopter support services<br />
n Emergency medical evacuation<br />
n Personnel movement.<br />
naval Ships’ Husbanding, asia Pacific<br />
Temporary supply chain solutions to support naval vessels<br />
visiting remote ports throughout Asia Pacific region:<br />
n Procurement and supply chain<br />
n Environmentally sound waste management and disposal<br />
n Liaison with local authorities.<br />
attorney General’s office<br />
Airport management and ground handling services on<br />
Christmas and Cocos Islands:<br />
n Airport management<br />
n Ground handling<br />
n Security and administration.<br />
Global Resources<br />
Being part of <strong>Toll</strong> Global Resources enables us to provide<br />
complete end-to-end solutions that connect the remote<br />
locations we work in with the rest of the <strong>Toll</strong> network. We<br />
work with <strong>Toll</strong> Mining, <strong>Toll</strong> Energy and <strong>Toll</strong> Offshore Petroleum<br />
Services to customise support solutions specifically for each<br />
customer. We then work closely with <strong>Toll</strong> Marine Logistics<br />
and <strong>Toll</strong> Global Forwarding to create complete supply chain,<br />
distribution and freight forwarding solutions. n<br />
<strong>Toll</strong> <strong>Today</strong> <strong>March</strong> – May <strong>2011</strong> 17
Global Resources<br />
18<br />
Barrow Islandupdate<br />
Mammoth Moves on Barrow Island<br />
1 Large water<br />
tank en-route to the<br />
accommodation<br />
construction village.<br />
<strong>Toll</strong> Energy is providing a wide variety of logistics<br />
services on Barrow Island, Western Australia for the<br />
Gorgon Project. One aspect of this activity is delivery<br />
of large and unusual equipment and material. Recently, <strong>Toll</strong><br />
Energy received and delivered two electrical sub-station<br />
buildings and three large custom made water tanks. The<br />
tanks were 154,000 litres and 340,000 litres in volume and<br />
are for potable and fire fighting water storage in the<br />
accommodation village.<br />
Team <strong>Toll</strong> has been actively involved in the planning of this<br />
delivery since January. Detailed plans, including engineering<br />
studies for the safe and effective lifting of the tanks, road<br />
transport and environmental approvals, have been<br />
completed together with KJVG Logistics management,<br />
the project engineers, and planners. This approach was<br />
driven by the <strong>Toll</strong> Energy Safe and Incident Free (SaIF)<br />
philosophy which is underpinned by the idea of ‘Every<br />
Person – Safe – Everyday’.<br />
Prime assets for the task were <strong>Toll</strong>’s expert riggers, dogmen<br />
and crane operators, led by Paul Marshall, and the<br />
recently commissioned Favelle Tower Crane. The tower<br />
crane has a capacity of 330t; so the sub-station buildings<br />
at 48t and 52t, and the tanks at 37t and 47t, were well within<br />
its capacity.<br />
The sub-stations and water tanks were lifted from a barge<br />
alongside Land Backed Wharf, up to WAPET Heights, an<br />
area raised above the WAPET terminal area and the base<br />
of the tower crane. These proved to be straight forward lifts<br />
which the team managed efficiently and effectively. The two<br />
sub-station buildings were delivered direct to the<br />
accommodation village construction site with minimum<br />
fuss. Following dispersal of the sub-stations, the water<br />
tanks were prepared for road transport on a specialised<br />
Drake 8 axle trailer.<br />
The key issue for the transport task was safety as well as<br />
the protection of the unique fauna and flora on Barrow<br />
Island. Accordingly, the tanks had to be raised above the<br />
height of the vegetation along the whole route. This first<br />
water tank road move was conducted early on Friday<br />
evening, to avoid road closures and other heavy plant<br />
and equipment that operate on the roads during the day.<br />
On arrival at the unload location, the transport crew, led<br />
by Brian wolfsbauer, parked the prime mover, trailer and<br />
tank until morning. Early the following morning, the transport<br />
team completed the final few hundred metres into the<br />
offload point. <strong>Toll</strong> drivers andy Clarke and Kim Rosswere<br />
assisted by heavy haulage specialist personnel<br />
Hal Robertson and Geoff Dean, successfully completed<br />
these deliveries. The following two nights saw a repeat<br />
of this exercise with the largest tank delivered early on<br />
Monday morning.<br />
This activity, new and interesting as it was, is a rehearsal<br />
for the anticipated delivery of much larger water storage<br />
tanks, a challenge for which the team at Barrow Island<br />
are now practiced and prepared. The operation was well<br />
planned and conducted within the auspices of the <strong>Toll</strong><br />
SaIF philosophy and stands the team in a good position<br />
to conduct more complex activities in the near future. n<br />
1
2<br />
Executives visit the Barrow Island Team<br />
The <strong>Toll</strong> Energy Barrow Island Supply Base was visited<br />
by MD, Paul Little ao and CFO, Brian Kruger.<br />
As part of a visit to a number of <strong>Toll</strong> Global Resources<br />
businesses in Western Australia and the Northern Territory,<br />
the stopover at the Barrow Island site provided the opportunity<br />
to see the diverse work that <strong>Toll</strong> performs in some of the<br />
most interesting locations in Australia.<br />
Paul and Brian were shown around the site and given a full<br />
safety induction, including an overview of the <strong>Toll</strong> Energy Safe<br />
and Incident Free (SaIF) philosophy which is underpinned<br />
by the idea of ‘Every Person – Safe – Everyday’.<br />
The past six months have seen some big changes<br />
in the Barrow Island Supply Base. The organisation<br />
has doubled in size to over 100 people and there has<br />
been some new equipment delivered to match the size<br />
of the project.<br />
It has been a really busy period for the Barrow Island Supply<br />
Base, but the most pleasing aspect of all is that growth has<br />
been achieved with a strong focus on safety. Both the <strong>Toll</strong><br />
Energy and Tox Free teams have reached and surpassed<br />
the key milestone of 365 days lost time injury free. This has<br />
been a fantastic effort in our remote and challenging<br />
environment. The Supply Base has worked hard to implement<br />
the customer’s incident and injury free culture (IIF) and it is<br />
great to see that difficult work can be done safely.<br />
The equipment available to the Supply Base team is also<br />
changing. The Favelle Tower Crane is the latest addition to<br />
Supply Base landscape. Supplied by Marr Contracting this<br />
heavy lift crane is the largest capacity tower crane currently<br />
in operation in the world with a standard lift capacity<br />
of 330 tonnes at about 15m radius, and will lift 100 tonnes<br />
to 45m radius with around 130m of hook height and no<br />
support ties. It is an amazing piece of equipment and unlike<br />
conventional crawler cranes or truck cranes the M2480D is<br />
fully rated to operate in wind speeds up to 20m per second,<br />
which is more than double that of the crawler cranes and<br />
just what you sometimes need on Barrow Island.<br />
The second equipment change has been the transition from<br />
single trailer operations to road train operations. A great<br />
deal of planning went into this transition to make sure that<br />
all aspects of compliance were considered and the safety<br />
of other road users and the environment were maintained.<br />
They commended the staff for getting behind the philosophy<br />
and discussed how it was clear that activities and tasks<br />
were well planned and conducted with SaIF in mind. They<br />
both agreed that this would place the Supply Base in a<br />
good position to conduct more complex activities in the<br />
near future.<br />
Paul was interested in what employment opportunities the<br />
Supply Base had provided for existing <strong>Toll</strong> staff, and was<br />
happy to learn that the project had given existing <strong>Toll</strong> staff<br />
new and exciting challenges with some 28 staff having<br />
transitioned from existing <strong>Toll</strong> businesses. n<br />
<strong>Toll</strong> Energy Barrow Island<br />
Supply Base Keeps on Supplying<br />
3<br />
The Supply Base team undertook a ‘change management’<br />
process that reviewed procedures and job hazard analysis,<br />
driver qualifications, equipment suitability, work and operating<br />
areas and the impact on other road users.<br />
The equipment has come on to the scene without incident<br />
and has made a measurable improvement to the distribution<br />
capability of the Supply Base and the overall productivity<br />
of transport team.<br />
The past six months have been very challenging. However<br />
by utilising <strong>Toll</strong> Safe and Incident Free as a basis for<br />
undertaking safe operations, the team is well positioned<br />
to face the challenges of the next six months which<br />
include the cyclone season and the hot summer weather.<br />
These additions to the Supply Base equipment show<br />
<strong>Toll</strong> Energy moving further ahead in providing higher quality<br />
and efficient service to the Gorgon Project, and allow<br />
<strong>Toll</strong> Energy to continuously remain competitive in the ever<br />
evolving oil and gas sector. n<br />
Global Resources<br />
2 L-R: Michael<br />
Freeman, Paul<br />
Marshall, Paul<br />
Little AO, and<br />
Andrew Buthcer.<br />
3 The Favelle<br />
Tower Crane<br />
– the world’s largest<br />
capacity tower crane.<br />
<strong>Toll</strong> <strong>Today</strong> <strong>March</strong> – May <strong>2011</strong> 19
Global Resources<br />
20<br />
Listening to Staff to Improve our Safety Culture<br />
<strong>Toll</strong> Mining Services has taken an<br />
employee survey approach to<br />
finding out what their employees<br />
think of the company’s behaviour<br />
safety culture program ‘Thinksafe’.<br />
Supported by the senior management<br />
team and initiated by Roger Swift,<br />
National HSE Manager and his team,<br />
the survey was sent out through a<br />
third party to ensure that employees<br />
knew their responses would remain<br />
anonymous. One of the incentives for<br />
participation in the non-mandatory<br />
survey was a prize of a weekend away<br />
for two, which may have accounted<br />
for the high return rate.<br />
The survey had many uses, but above<br />
all it was a way of seeking feedback<br />
via direct communication with their<br />
workforce.<br />
The <strong>Toll</strong> Mining Services management<br />
team agreed that the approach used<br />
is the key to ensuring that the HSE<br />
direction of the company is working to<br />
maintain their drive towards a behaviour<br />
based culture.<br />
The results clearly identified the level<br />
of ownership and perception staff<br />
and employees have of Thinksafe,<br />
and provided the team with valuable<br />
information about where to focus<br />
HSE improvement efforts over the<br />
next 12 months.<br />
The survey was designed to seek<br />
feedback on the five key aspects<br />
of the Thinksafe program:<br />
n How we work<br />
n Walk the talk<br />
n Safety management system<br />
n Consultation and communication<br />
n Visibility.<br />
Safe Work Australia Week<br />
The 2010 Safe Work Australia<br />
Week took on a new flavour<br />
…FUN.<br />
The <strong>Toll</strong> Mining Services Bulk Chemicals<br />
Division HSET Coordinator Sheena<br />
ward sent out over 100 Safety Week<br />
Bingo Cards to Operators, Sub<br />
Contractors, Managers, Supervisors<br />
and Administrative staff. The Bingo<br />
Cards contained interactive activities<br />
to complete that related to safety<br />
within various work areas.<br />
The Bingo Cards took on a light<br />
hearted approach thanks to the input<br />
from Matt Dillon the Perth Transport<br />
Manager who delivered the safety<br />
In analysing the results, it was critical<br />
to ensure that the four key elements<br />
of People, Compliance, Responsibility<br />
and Understanding are integrated<br />
into the above aspects of the program<br />
and are given equal consideration<br />
for implementing HSE activities in<br />
the future.<br />
TMS will continue to run this survey<br />
annually to gauge if their people<br />
believe that improvements made are<br />
reaching all level of the business.<br />
A pure behaviour based culture must<br />
include everyone. n<br />
message making connections between<br />
the importance of a ‘Truckies All Day<br />
Breakfast’ and a ‘Prestart Inspection’,<br />
and the Slim Dusty song ‘The Pub with<br />
No Beer’ and the <strong>Toll</strong> Mining Services<br />
‘Drug and Alcohol Policy’.<br />
All <strong>Toll</strong> Mining Services Bulk Chemicals<br />
sites were issued with gifts for<br />
participation ranging from <strong>Toll</strong> Racing<br />
merchandise and golf equipment to<br />
fishing magazines and gift vouchers.<br />
The week long event was well received<br />
with excellent feedback. One of the<br />
main focuses was for all sites to<br />
complete their site safety inspections<br />
and Thinksafe observations throughout<br />
the week without even realising it.<br />
The only question now is what<br />
interesting method of delivery will<br />
the HSE Team use to send out the<br />
message during Safe Work Australia<br />
Week <strong>2011</strong>. Any suggestions, please<br />
contact Sheena Ward:<br />
sheena.ward@tollgroup.com n
1<br />
<strong>Toll</strong> Japan Operations Team<br />
Under the stewardship of neil<br />
Pollington the efforts of the<br />
<strong>Toll</strong> operations team are having<br />
an impact on the Footwork business<br />
in Japan. The operations team was<br />
assembled from four of <strong>Toll</strong>’s<br />
businesses and is compromised of<br />
Darren Corneille, <strong>Toll</strong> IPEC; Jack<br />
Porter, <strong>Toll</strong> NQX; Kevin Kearney,<br />
<strong>Toll</strong> Priority; and Tim o’Brien, <strong>Toll</strong><br />
Express. The freight profile of the<br />
Footwork business necessitated<br />
an operational team with a blend<br />
of transport experience.<br />
The four Operations Managers work<br />
with full time interpreters as they travel<br />
the network of branches in Japan,<br />
implementing the <strong>Toll</strong> business<br />
strategy required to make the<br />
3<br />
Footwork business more profitable,<br />
safe, compliant and competitive.<br />
The team started in Japan in early<br />
May having the initial objective of<br />
forming a profile of the individual<br />
branches, leading to an understanding<br />
of how the business operates. Since<br />
then they have worked on a number<br />
of major projects such as:<br />
n Improvement to the safety<br />
performance of the business.<br />
n Check Weigh Cube program,<br />
ensuring 150 sets of scales have<br />
been installed and are operating<br />
efficiently across the 85 Footwork<br />
branches.<br />
n The review of the current linehaul<br />
operation with a view to implementing<br />
a more effective Hub and Spoke<br />
Operation, further adding to the<br />
cost effectiveness of the business.<br />
n Review of the company’s PUD<br />
fleet design and capacity, now<br />
and for the future, including the<br />
implementation of a one driver,<br />
P&L vehicle PUD operation.<br />
n Creation and conducting P&L<br />
training programs as well as in<br />
field monitoring with all Branch<br />
and Regional Managers, now<br />
that the business has recently<br />
introduced branch specific<br />
P&L reports each month.<br />
n Forklift safety and compliance<br />
and maintenance at branch level.<br />
Other key aspects that the experience<br />
of the Operations team has been able<br />
to assist with and add value to the<br />
business include: KPI establishment<br />
and management, vehicle and personal<br />
accident investigation, operational<br />
support to major contracts tendering,<br />
freight damage management, job<br />
descriptions, housekeeping and safety<br />
standards management, mentoring<br />
and succession planning, Branch<br />
Manager training programs, dangerous<br />
goods awareness, vehicle compliance<br />
management, and new terminal layout.<br />
The experience and efforts of the<br />
team will no doubt have a lasting<br />
impact on the future of the <strong>Toll</strong><br />
Footwork business. n<br />
Global Express<br />
2<br />
1 L-R: Darren<br />
Corneille, Kazunori<br />
Mitsugi and Jack<br />
Porter.<br />
2 Kevin Kearney<br />
plans his itinerary in<br />
preparation for a week<br />
on Kyushu.<br />
3 L-R: Timothy<br />
O’Brien and his<br />
interpreter, Kye Taura.<br />
<strong>Toll</strong> <strong>Today</strong> <strong>March</strong> – May <strong>2011</strong> 21
Global Express<br />
<strong>Toll</strong> IPEC Opens New<br />
A$46 Million Logistics<br />
22<br />
<strong>TOLL</strong> IPEC OFFICIALLy CELEBrATED THE oPEninG OF ITS NEWEST FREiGHT HanDLinG FaCiLiTy AT<br />
THE STaTE-oF-THE-aRT CEnTRE WAS OFFICIALLy OPENED By COuNCILLOr CHaRLiE Zannino, MAyOr<br />
1 L-R: Councillor<br />
Charlie Zannino being<br />
shown the new facility<br />
by <strong>Toll</strong> IPEC’s GM<br />
Rodney Johnston.<br />
2 The new reception<br />
at Hazelmere.<br />
3 The official opening<br />
of the site. L-R:<br />
Kenton Muller,<br />
Rodney Johnston,<br />
Councillor Charlie<br />
Zannino and<br />
Shane O’Neill.<br />
4 A panoramic view<br />
of the new depot.<br />
The new 5.4 hectare site at<br />
Hazelmere showcases the latest<br />
in freight distribution technology<br />
and infrastructure. It consolidates <strong>Toll</strong><br />
IPEC’s former Forrestfield facility and<br />
the Courier Australia operations<br />
bringing 430 employees under one roof.<br />
<strong>Toll</strong> IPEC’s new Hazelmere depot<br />
follows the commissioning of a similar<br />
facility in the Brisbane suburb of<br />
Larapinta, opened in February 2010.<br />
The new Perth depot located in one<br />
of the city’s fastest growing industrial<br />
suburbs, continues an ongoing<br />
upgrade of network facilities to ensure<br />
improved productivity and enhanced<br />
service at <strong>Toll</strong> IPEC.<br />
The new facility is designed to handle<br />
a range of freight types including,<br />
hanging fashion garments, fragile<br />
and sensitive freight, overnight priority<br />
and express road freight. It includes<br />
six dock levellers for rear end loading<br />
and unloading, plus space to handle<br />
a large number of side load trailers.<br />
In total the site is designed to process<br />
up to 60 B-doubles a day.<br />
During the official opening, Divisional<br />
Director, Shane o’neill said, “It is less<br />
than 10 years since <strong>Toll</strong> IPEC built its<br />
previous depot in Forrestfield. Over that<br />
period <strong>Toll</strong> IPEC has expanded rapidly<br />
1<br />
and its new depot in Hazelmere is<br />
a clear reflection of both <strong>Toll</strong> IPEC’s<br />
success and overall economic<br />
growth achieved in WA.<br />
2<br />
4
Facility in Hazelmere<br />
HaZELMERE WA ON MONDAy 7 FEBruAry <strong>2011</strong>. LOCATED IN THE STOCKyArDS INDuSTrIAL ESTATE<br />
OF THE CITy OF SWAN AND <strong>TOLL</strong> GLOBAL EXPrESS DIvISIONAL DIrECTOr, SHanE o’nEiLL.<br />
“The new Hazelmere facility is perfectly<br />
located within easy reach of great<br />
infrastructure and that coupled with<br />
the sophisticated technologies will<br />
ensure we can provide an excellent<br />
3<br />
service to our customers throughout<br />
WA and beyond,” he concluded.<br />
<strong>Toll</strong> IPEC’s depots in both Brisbane<br />
and Perth utilise similar fully<br />
automated parcel sortation systems,<br />
with the capacity to gently handle<br />
goods with very different dimensions<br />
into multiple discharge lanes. Sort<br />
capacity is a rapid 9,000 cartons per<br />
hour. Parcels are conveyed on a sorter<br />
bed consisting of extruded aluminium<br />
profiles. Shoes slide across these<br />
profiles, diverting parcels to defined<br />
destinations. Gaps between parcels<br />
are optimised through use of a special<br />
batching conveyor and then guided<br />
by means of rubber coated running<br />
wheels that ensure a quiet and<br />
low-wear operation.<br />
With environmental credentials at<br />
the forefront of planning, the new<br />
site incorporates low energy design<br />
features with an intelligent lighting<br />
management system and integrates<br />
a 70,000 litre capacity rain water tank<br />
that provides water for general utilities<br />
and gardens.<br />
With over 13,500m 2 warehouse and<br />
depot plus a further 2,800m 2 of office<br />
space, the new facility gives <strong>Toll</strong> IPEC<br />
further room to grow and develop. n<br />
Global Express<br />
<strong>Toll</strong> <strong>Today</strong> <strong>March</strong> – May <strong>2011</strong> 23
Global Express<br />
24<br />
<strong>Toll</strong> Priority GetIT!<br />
1 WorkVentures<br />
thank <strong>Toll</strong> Priority with a<br />
framed photograph of<br />
the participants.<br />
<strong>Toll</strong> Priority is a proud supporter<br />
of workVentures, a social<br />
enterprise that aims to reduce<br />
economic and social disadvantage.<br />
WorkVentures supports individuals by<br />
removing barriers to overcome their<br />
economic and personal hardships.<br />
One program run by WorkVentures is<br />
iGetIT! – a computer training program<br />
specifically targeted at indigenous<br />
youth. The program teaches<br />
indigenous and disadvantaged youth<br />
about basic computer assembly and<br />
de-bugging. To conduct the program,<br />
WorkVentures uses decommissioned<br />
computer equipment donated from<br />
corporate Australia.<br />
Training is arranged in partnership with<br />
organisations already working with the<br />
target group that have identified<br />
participants interested in gaining basic<br />
computer skills. The program provides<br />
participants with the opportunity to<br />
learn new skills and build confidence<br />
and motivation to apply for employment<br />
or enrol in further training.<br />
Learning is hands-on and based<br />
around a personal project of rebuilding<br />
a computer to take home at the end of<br />
the course. Everyone who successfully<br />
completes the project will take away<br />
the computer they have personally<br />
rebuilt from components supplied<br />
by WorkVentures.<br />
Most recently, <strong>Toll</strong> Priority has assisted<br />
WorkVentures with delivery of<br />
equipment to the remote community<br />
of Miniyerri, Hodgson Downs, located<br />
approximately 270km south east of<br />
Katherine, Northern Territory.<br />
The Miniyerri course was delivered<br />
in partnership with iS australia.<br />
WorkVentures delivered two projects<br />
in the community. 17 participants<br />
successfully completed the course<br />
and earned a PC. Additional computers<br />
were donated by WorkVentures to the<br />
community. The course represented a<br />
<strong>Toll</strong> Bids Farewell to Andrew Price<br />
After 13 years at the top, General<br />
Manager at Stream Solutions,<br />
andrew Price has decided to<br />
move on.<br />
Andrew was the joint founder of Stream<br />
with Tom Pongrass in 1998. Over the<br />
past decade, Andrew has grown<br />
Stream to be a leading independent<br />
print management provider in Australia.<br />
Most recently Andrew’s focus has<br />
been on transitioning Stream into<br />
a fully integrated <strong>Toll</strong> business.<br />
Andrew believes it’s the right time for<br />
him to move on from this role. He will<br />
continue to work at <strong>Toll</strong> until 6 May<br />
<strong>2011</strong> on special projects, reporting<br />
directly to Maurie Tattle, General<br />
Manager of <strong>Toll</strong> Priority. He then intends<br />
to take an extended holiday during the<br />
European summer, with the potential<br />
to review opportunities at <strong>Toll</strong> upon<br />
his return.<br />
As of 1 January <strong>2011</strong>, the new General<br />
Manager of Stream is Clive Steele.<br />
Clive has been with Stream since 2001,<br />
great opportunity for the residents of<br />
Miniyerri, who were able to learn new<br />
skills and gain recognised certification.<br />
In November WorkVentures’ Chief<br />
Executive Officer, arsenio alegre,<br />
and Production Manager, Don Quinn,<br />
visited <strong>Toll</strong> Priority. They presented<br />
<strong>Toll</strong> Priority General Manager, Maurie<br />
Tattle, with a framed photograph of<br />
the participants of the Miniyerri course<br />
as a gesture of appreciation for the<br />
ongoing support <strong>Toll</strong> Priority has<br />
provided the iGetIT! program. n<br />
and has most recently held the<br />
position of Director of Business<br />
Development. Greg Higgins will<br />
replace Clive as Director of Business<br />
Development. Several new initiatives<br />
will be announced over the coming<br />
months as Stream affirms its a clear<br />
leadership position in the print<br />
management sector.<br />
We would like to take this opportunity<br />
to thank Andrew for his contribution to<br />
the business and wish him bon voyage<br />
for his upcoming travels. n<br />
1
2<br />
Air New Zealand Honours <strong>Toll</strong> Global Forwarding<br />
On 11 October 2010, air<br />
new Zealand hosted a<br />
cargo agent awards dinner<br />
at the New Zealand pavilion, inside<br />
the world Expo site in Shanghai.<br />
The event was well attended by<br />
suppliers and partners from around<br />
the world. Guests were invited to<br />
explore New Zealand culture with<br />
a day in the life style exhibition and a<br />
chance to understand the true Kiwi<br />
culture. Entertainment was provided<br />
by a live performance from Maori<br />
traditional dancers, and typical cuisine<br />
was served.<br />
As well as understanding the culture<br />
and customs of New Zealand, <strong>Toll</strong><br />
Global Forwarding was awarded for its<br />
partnership and outstanding support<br />
to Air New Zealand. The team was<br />
presented a ‘Citation of Excellence’<br />
plaque at the event.<br />
3<br />
<strong>Toll</strong> Global Forwarding in Shanghai<br />
would like to take this opportunity to<br />
thank our overseas colleagues and<br />
sales teams for their support. We also<br />
look forward to a continued prosperous<br />
relationship with Air New Zealand<br />
throughout <strong>2011</strong> and beyond. n<br />
Global Forwarding<br />
2 Sophia Lui,<br />
Assistant Customer<br />
Service Manager, <strong>Toll</strong><br />
Global Forwarding,<br />
taking part in the NZ<br />
cultural performance.<br />
3 Sophia Lui<br />
accepting the award<br />
plaque from Air New<br />
Zealand’s Regional<br />
Cargo Manager,<br />
Geoffrey Wong.<br />
<strong>Toll</strong> <strong>Today</strong> <strong>March</strong> – May <strong>2011</strong> 25
Global Forwarding<br />
Project Logistics for a 10 Hectare<br />
Tomato Greenhouse<br />
26<br />
EASy LOGISTICS PrOJECTS ArE NOT IN <strong>TOLL</strong> GLOBAL FOrWArDING’S vOCABuLAry. THE TEAM<br />
RELiSHES CoMPLEx PRoBLEMS, BrINGING TOGETHEr ODD SIZED SHIPMENTS FrOM ArOuND<br />
THE WOrLD AND DELIvErING on TiME anD on BuDGET EvEry TIME. THEIr LATEST EFFOrTS ArE<br />
NO DIFFErENT.<br />
1 & 2 <strong>Toll</strong> delivers<br />
material to the D’vine<br />
Ripe Two Wells<br />
Greenhouse Project.<br />
2<br />
When Dutch greenhouse builder, Van Der Hoeven<br />
won a contract for the stage two expansion of the<br />
D’Vine Ripe Two wells Greenhouse in South<br />
Australia, they called on <strong>Toll</strong> Global Forwarding to manage<br />
the logistics challenge.<br />
Construction materials were loaded into shipping containers<br />
at the factory in the Netherlands, and transported to<br />
Australia over a seven month period.<br />
<strong>Toll</strong> Global Forwarding was instrumental in project<br />
managing this and pulling all of the elements of the project<br />
together. The logistics requirements included:<br />
n International transportation of 218 shipping containers via<br />
ocean. This was managed by the <strong>Toll</strong> Global Forwarding<br />
office in Rotterdam.<br />
n Customs and quarantine clearance of import shipments<br />
into Australia, on behalf of the greenhouse owner<br />
Como Glasshouse.<br />
n Lodgement of seven tariff concession applications<br />
resulting in duty savings of more than A$300k.<br />
n Temporary imports of construction tools and equipment.<br />
n Road transport of shipping containers from Outer Harbour<br />
wharf in Adelaide, to Two Wells construction site.<br />
n Multiple interstate repositioning of large machinery.<br />
n Handling and express delivery of urgent export and<br />
import air freight consignments.<br />
n Road transport of an over-width, over-height boiler<br />
to Two Wells.<br />
<strong>Toll</strong> Global Forwarding’s Operations Manager,<br />
Dave Batchelor said, “<strong>Toll</strong> Global Forwarding worked<br />
closely with the Van Der Hoeven factory in the Netherlands<br />
and local construction teams to execute the logistics plan<br />
with precision. Working with the resources of other <strong>Toll</strong><br />
business units, including <strong>Toll</strong> Auto, <strong>Toll</strong> Express and <strong>Toll</strong><br />
Tasmania, the job was a great success.<br />
“The timeline was tight and delivery needs were significant.<br />
The project was challenging as we had to work with a<br />
dynamic construction environment and changing weather<br />
conditions.<br />
“However the team did really well. I’d like to highlight the<br />
work Terry Soukoulis and the team from <strong>Toll</strong> Auto did.<br />
They performed extremely well with the high container<br />
volumes, from a wharf cartage perspective, to help us<br />
to achieve excellent customer satisfaction”.<br />
arthur Tsalamangos, Van Der Hoeven site supervisor<br />
was extremely pleased with <strong>Toll</strong>’s efforts. He said, “<strong>Toll</strong> did<br />
a great job managing the logistics particularly considering<br />
all the delays we had with vessels and special mention to<br />
Mark Spencer, <strong>Toll</strong> Global Forwarding’s cartage coordinator,<br />
who worked to ensure urgent delivery of containers as soon<br />
as they were available from the wharf”.<br />
The A$25 million expansion at Two Wells once complete will<br />
create up to 120 new jobs and double production, making<br />
it the second largest greenhouse in Australia and capable of<br />
growing an additional 10,000 tonnes of tomatoes per year.<br />
For further information, contact Dave Batchelor:<br />
dave.batchelor@tollgroup.com n<br />
1
German Team Boosted with New Sales Head<br />
Stefan Testi has been appointed<br />
the new Sales Director for <strong>Toll</strong><br />
Global Forwarding’s operations<br />
in Germany. Stefan’s role is to manage<br />
the German sales team, and to further<br />
accelerate <strong>Toll</strong> Global Forwarding’s<br />
recent growth particularly within key<br />
markets of the Middle East, Australia<br />
and the US.<br />
Stefan began his logistics career<br />
at chemicals and pharmaceutical<br />
giant Hoechst, before moving into<br />
the forwarding industry. He has<br />
spent over 20 years in a variety of<br />
senior posts with leading companies<br />
including Kombiverkehr, Danzas,<br />
DHL and atege.<br />
Stefan reports to the head of <strong>Toll</strong><br />
Global Forwarding’s operations in<br />
Germany, Cédric Faivre. Cédric said,<br />
“Since September 2010 we have<br />
invested heavily in additional<br />
operations and sales personnel<br />
in Germany. We enter <strong>2011</strong> with<br />
a larger and even more impressive<br />
staff resource that will enhance<br />
service standards for our existing<br />
customers, and support our<br />
ambitious growth plans.<br />
“Stefan’s appointment adds<br />
significantly to our sales power.<br />
The performance of our business<br />
is currently very positive, and we<br />
intend to maintain this momentum<br />
with the addition of further business<br />
capabilities, such as perishables”.<br />
<strong>Toll</strong> Global Forwarding’s team in<br />
Germany has bases at Düsseldorf,<br />
Hanover, Munich and Stuttgart, with<br />
the main air hub in Frankfurt and the<br />
main sea hub in Hamburg. The<br />
German expansion echoes the division’s<br />
growth strategy across the entire<br />
Europe and Middle Eastern region. n<br />
<strong>Toll</strong> <strong>Group</strong> Acquires Innovative Asia-Europe<br />
Sea-Air Service Provider<br />
<strong>Toll</strong> <strong>Group</strong> is delighted to welcome<br />
SaT albatros a Dubai based<br />
market leading provider of<br />
Sea-Air Services to the business.<br />
Forming part of <strong>Toll</strong> Global Forwarding,<br />
the new Sea-Air specialist will fit<br />
a niche in the company’s portfolio,<br />
offering customers an alternative<br />
option for transporting freight between<br />
Asia and Europe over traditional full<br />
ocean or full air freight.<br />
<strong>Toll</strong> <strong>Group</strong>’s Managing Director,<br />
Paul Little ao said, “The acquisition<br />
of SAT will further cement <strong>Toll</strong>’s<br />
strategic position in the Middle East<br />
and in the Asia to Europe trade lane”.<br />
“Building our business with a niche<br />
Sea-Air provider gives us further<br />
scope to offer our customers the<br />
opportunity to match speed to market<br />
with a cost-effective service.<br />
“For customers who want to transport<br />
goods quickly but keep costs down,<br />
this integrated option can offer<br />
significant cost savings over pure<br />
air freight”.<br />
“With a strong customer base and as<br />
the market leader in this service<br />
offering, SAT will support our intention<br />
to further develop in this market. The<br />
integration of SAT will allow us to<br />
secure a well-established blue-chip<br />
customer base principally consisting of<br />
European fashion apparel, electronics,<br />
and consumer goods conglomerates<br />
sourcing products from Asia”. n<br />
Indian Managers Praised for Performance<br />
<strong>Toll</strong> Global Forwarding recently<br />
held its third country managers’<br />
meeting in Delhi. The gettogether<br />
was an opportunity for all<br />
country heads to share their first half<br />
year financial results and discuss<br />
business strategies for the coming<br />
period. The teams also awarded<br />
managers who had excelled over<br />
the last half year.<br />
anil Verma, Branch Manager in<br />
Bangalore received the ‘Excellence<br />
in Overall Management’ award for<br />
exceeding financial goals for the first<br />
half of the year. anish Sehgal, GM<br />
of North India and Gopal Krishnan,<br />
GM of South India received awards<br />
on behalf of their region for sales<br />
and service excellence.<br />
According to Shashi Rao, GM of India,<br />
“The company has made significant<br />
investments in infrastructure in recent<br />
times and while that will continue to<br />
be ongoing based on business need,<br />
it is now positioned to capitalise on<br />
those investments through solid and<br />
sustainable organic growth. We are<br />
very optimistic about the future”. n<br />
Global Forwarding<br />
3<br />
3 Stefan Testi joins<br />
<strong>Toll</strong> Global Forwarding<br />
in Germany.<br />
<strong>Toll</strong> <strong>Today</strong> <strong>March</strong> – May <strong>2011</strong> 27
<strong>Toll</strong> <strong>Group</strong><br />
28<br />
Preparing our Teams for Emergency Situations<br />
1 Boardwriter<br />
and Legal Counsel,<br />
Amy Brown.<br />
2 Superannuation<br />
Manager, Cheryl<br />
Barbary offers her<br />
support in the<br />
information centre.<br />
3 Senior management<br />
involved in the crisis<br />
training. L-R: Wayne<br />
Gordon, Nick<br />
Prescott, Andrew<br />
Ethell, Paul Little AO,<br />
Kerryn Barnes and<br />
Bernard McInerney.<br />
4 Nicole Durre takes<br />
a call in the information<br />
centre.<br />
As part of our ongoing program of aligning <strong>Toll</strong><br />
processes across the <strong>Group</strong>, we have developed<br />
a new emergency management program. This will<br />
be rolled out across the <strong>Group</strong> over the coming months.<br />
As an employer of over 40,000 staff, operating 1,200 sites<br />
world wide, it’s imperative that we have a standard process<br />
that everyone is aware of and can use when an unforeseen<br />
situation happens. This system for responding to emergency<br />
situations has been implemented by <strong>Group</strong> Security<br />
Manager, Jamie Ruscoe with consultant Liz Puddy, and<br />
supported by Paul Little ao and <strong>Toll</strong>’s senior executives.<br />
Jamie and Liz have been working closely with the team<br />
at Corporate to adapt existing structures and practices to<br />
fit in with the vision for <strong>Toll</strong>. Each support team has received<br />
training over the past few months, and got the opportunity<br />
to put their knowledge and expertise into practice with a<br />
role play event.<br />
On Monday 20 December the team held a simulated<br />
crisis and emergency management team exercise. Entitled<br />
Exercise Christmas Cheer this provided an opportunity for<br />
participants to practise their recently learnt response skills<br />
and techniques.<br />
The scenario was based on a fictitious fatal accident at an<br />
offshore operation. The team had to work out how to solve<br />
the issue, how to communicate the incident and how to<br />
manage the crisis whilst managing <strong>Toll</strong>’s image and reputation.<br />
As this was the first time the various parts of the team had<br />
come together to hone their skills, everyone got on with<br />
the task at hand very quickly and did an excellent job of<br />
responding to the emergency, using the new processes<br />
and procedures.<br />
Exercise Christmas Cheer ran for approximately four hours<br />
and with the help of some very talented role-players, team<br />
members were provided with a credible scenario.<br />
Over the coming months, the team will continue to develop<br />
their skills and put them into practice with more simulations.<br />
Other <strong>Toll</strong> divisions will also start their training and<br />
exercises, so that if and when an emergency does happen,<br />
we are all prepared to deal with it as One <strong>Toll</strong>.<br />
If you have any questions regarding the exercise,<br />
please do not hesitate to contact Jamie Ruscoe:<br />
jamie.ruscoe@tollgroup.com n<br />
2 3 4<br />
1
<strong>Toll</strong> Welcomes 750th Kenworth Truck to the Fleet<br />
On Friday 28 January, MD Paul<br />
Little ao was invited to attend<br />
the handover celebrations of<br />
the 750th Kenworth truck to be made<br />
for <strong>Toll</strong>.<br />
Joined by Chairman Ray Horsburgh,<br />
<strong>Group</strong> GM Equipment Steve Granland<br />
and David wright, National Linehaul<br />
Manager, Mr Little was presented<br />
with a commemorative model truck<br />
to mark the significant milestone in<br />
two of Australia’s leading transport<br />
organisations.<br />
Paul went on to give a speech to mark<br />
the occasion and give the guests<br />
a deeper understanding of the <strong>Toll</strong><br />
Kenworth relationship. He explained<br />
that when he bought <strong>Toll</strong> in 1986 there<br />
were only 230 employees in Australia,<br />
and the company used almost 100<br />
Drip Feeding your Super!<br />
It’s about making a small decision<br />
now that will affect the quality of<br />
your life after you stop working.<br />
Super is a great way to invest because<br />
of the tax benefits it offers. And if you’re<br />
not a great saver, but know you should<br />
be putting something away, super is<br />
your best bet because you can’t touch<br />
your money until you’re eligible to retire.<br />
Will you have enough for a decent nest<br />
egg when you stop working? Do you<br />
need to add a bit more? And it’s<br />
surprising how a small extra amount<br />
can make a big impact on your final<br />
super balance.<br />
One of the best ways to drip feed your<br />
super is by making regular contributions<br />
via salary sacrifice, arranged through<br />
your employer. This is a simple way<br />
to top up your employer contributions<br />
because it’s deducted before your<br />
net pay is deposited into your account.<br />
For people with a marginal tax rate<br />
greater than 15 percent there are also<br />
tax savings.<br />
Salary sacrificing is a voluntary<br />
arrangement so you can cancel it<br />
or change the amount at any time<br />
to suit you.<br />
percent contractors for long distance.<br />
It wasn’t until 1989 that <strong>Toll</strong> bought its<br />
first Kenworth truck.<br />
It wasn’t long before the company<br />
struck a strong partnership with<br />
Kenworth and the strength of the<br />
relationship even helped <strong>Toll</strong> win<br />
business. Paul said, “In the early 90s,<br />
we won a very significant BHP tender,<br />
based on a specification of Kenworth<br />
prime movers and B-double trailer<br />
sets. CUB was another major customer<br />
that had a clear preference for the<br />
reliability and security of company fleet”.<br />
“As the business has grown, so has<br />
our relationship with Kenworth. Over<br />
the years we have developed an<br />
excellent customer-supplier relationship<br />
with an Australian brand that we can<br />
completely trust. In business, having<br />
Things to consider with salary sacrifice<br />
strategies:<br />
n There is an annual A$25,000 on<br />
the amount of concessional<br />
contributions you can make to<br />
super for individuals under the<br />
age of 50. This includes all employer<br />
SG contributions, salary sacrifice<br />
and deductible self employed<br />
contributions. Contributions made<br />
in excess of this cap will be taxed<br />
at a penalty rate of 46.5 percent.<br />
n A transitional concessional<br />
contribution cap of A$50,000<br />
is a transitional cap available to<br />
individuals over the age of 50 at any<br />
time during the transitional period<br />
(2009/10 to <strong>2011</strong>/12 financial years).<br />
Contributions made in excess of this<br />
cap will be taxed at a penalty rate of<br />
46.5 percent.<br />
n For individuals already over or<br />
close to age 55, you can consider<br />
increasing your total contributions<br />
to superannuation by utilising a<br />
transition to retirement income<br />
strategy. This strategy could also<br />
allow you to reduce your overall<br />
income tax paid each year.<br />
reliable, high quality suppliers like<br />
Kenworth is very important.<br />
“<strong>Today</strong> Kenworth trucks make up the<br />
majority of our Australian fleet, and<br />
we look forward to seeing our 1,000th<br />
truck roll off the line in the not too<br />
distant future”. n<br />
The best thing you can do about your<br />
super savings is to seek professional<br />
advice about your individual situation.<br />
A financial adviser can discuss ways to<br />
help you feel more comfortable about<br />
the lifestyle you hope to have when<br />
you stop working. They can also help<br />
you avoid some of the pitfalls around<br />
making extra, last-minute contributions<br />
to bump up your balance. To find out<br />
which contribution strategy is right for<br />
you; speak to a financial adviser. After<br />
all, Sir Edmund Hilary was a great<br />
mountaineer, but even he needed a<br />
guide to get to the top of Mount Everest.<br />
If you require further information<br />
regarding <strong>Toll</strong>’s Superannuation plans,<br />
contact Cheryl Barbary, your <strong>Group</strong><br />
Superannuation Manager:<br />
cheryl.barbary@tollgoup.com n<br />
Disclaimer: This publication has been<br />
prepared for general information and has<br />
not considered any particular person’s<br />
investment objectives, financial situation<br />
or needs.<br />
Accordingly, no recommendation (express<br />
or implied) or other information should be<br />
acted on without obtaining specific advice<br />
from an Authorised Representative Outlook<br />
Financial Solutions Pty Ltd.<br />
(ABN 40 083 233 925, AFSL 240959).<br />
<strong>Toll</strong> <strong>Group</strong><br />
<strong>Toll</strong> <strong>Today</strong> <strong>March</strong> – May <strong>2011</strong> 29
<strong>Toll</strong> <strong>Group</strong><br />
30<br />
Smarter Green Upd<br />
Smarter Green Strategy<br />
Tackles Climate Change and Energy risks<br />
Demand for logistics services will grow markedly over<br />
the next few decades, as the global population leaps<br />
by up to 40 percent by 2050 and new powerhouse<br />
Asian economies dictate significant changes in patterns<br />
of wealth and influence.<br />
This represents a major growth opportunity for <strong>Toll</strong>, which is<br />
positioning itself as a key global logistics operation focused<br />
on Asia, in particular the region’s three largest economies<br />
of China, Japan and India.<br />
All this requires energy. For <strong>Toll</strong> this is currently gained by<br />
burning fossil fuels, mainly diesel. This reliance comes with<br />
a number of problems, as our global fossil fuel supply<br />
is finite and it generates greenhouse gases which are<br />
attributed to causing climate change. “<strong>Toll</strong> therefore faces<br />
the dual risks of meeting rising energy demands in its<br />
operations and at the same time transitioning to lower<br />
carbon emissions intensities,” said nick Prescott,<br />
<strong>Toll</strong>’s <strong>Group</strong> Environment and Energy Manager.<br />
<strong>Toll</strong>’s Smarter Green strategy is addressing these risks<br />
through a number of complimentary programs by focussing<br />
on Smarter Energy Efficiency and Smarter Fuels transitioning<br />
<strong>Toll</strong> Global Forwarding’s involvement in one of the<br />
world’s toughest air quality programs in the US will<br />
have a positive impact on <strong>Toll</strong> globally as lessons<br />
learnt are applied to other <strong>Toll</strong> businesses.<br />
<strong>Toll</strong> Global Forwarding in the US is an active partner in<br />
the groundbreaking San Pedro Ports Authority’s Clean<br />
Air Action Plan in California.<br />
“The company must meet and exceed some of the toughest<br />
global air quality standards in a precinct rated as the world’s<br />
fifth busiest container seaport,” said Hugh Cushing, CEO<br />
of <strong>Toll</strong> Global Forwarding.<br />
from diesel to a range of alternative fuels such as biofuels,<br />
natural gas, hydrogen and in the longer term to pure<br />
renewable energy sources, in order to reduce our intensity<br />
of carbon dioxide emissions.<br />
This strategy is being coordinated globally across <strong>Toll</strong><br />
by the <strong>Group</strong> Environment and Energy team.<br />
Nick said, “Effectively dealing with risks and adapting to<br />
change is nothing new for <strong>Toll</strong>, we have always had an<br />
appetite for smart solutions to minimise risk, particularly<br />
through the ingenuity of our people and systems, and by<br />
applying innovative technologies to problems. So we are<br />
confident of meeting these major environmental and energy<br />
challenges over time”.<br />
<strong>Toll</strong>’s drive for smart, efficient solutions has put us at the<br />
leading edge of energy efficiency and greenhouse gas<br />
emission strategies in many of our operations. However,<br />
much more needs to be done. And <strong>Toll</strong> recently announced<br />
a target to further cut its Australian carbon dioxide<br />
emissions by 20 percent of 2010 levels by 2020. Similar<br />
targets will be set for overseas operations. n<br />
<strong>Toll</strong> Global Forwarding Cleans up in the uS<br />
1 – 2 The <strong>Toll</strong><br />
truck bearing its<br />
accreditation.<br />
1<br />
2<br />
“We will continue to do this, and will look for opportunities<br />
to apply the lessons learnt to other <strong>Toll</strong> businesses”.<br />
<strong>Toll</strong>’s fleet of 50 company owned vehicles, as well as various<br />
sub-contractors, provide a cartage service, known as<br />
‘pier drayage’, to the Port Authority’s Los Angeles port.<br />
They must meet stringent exhaust emission standards for<br />
registration with the Plan’s Clean Truck Fleet Program to<br />
gain access to the ports without paying a volume-based<br />
emission fee of US$35 per TEU.<br />
Registration standards require vehicles to run on diesel fuel<br />
which emits no more than 15 parts per million (ppm) of<br />
sulphur, equivalent to trucks manufactured after 2007. By<br />
comparison, diesel sold in Australia in 2007 had a sulphur<br />
content of no more than 50 ppm.<br />
“Our fleet’s ongoing participation is a major point of<br />
differentiation for us as we minimise the impact of doing<br />
business to our environment and help the bottom line,”<br />
Hugh said. n
ate<br />
Fuels of the Future:<br />
<strong>Toll</strong>’s Search for<br />
Alternatives<br />
The fuels of the future: what are they and how will<br />
they impact on <strong>Toll</strong>’s ongoing energy requirements<br />
and our bid to reduce carbon emissions?<br />
“Diesel based fuels currently dominate our transport<br />
operations, but alternative fuels have the long term potential<br />
to help meet <strong>Toll</strong>’s targets to cut its emissions and well as<br />
provide increased energy security,” said nick Prescott,<br />
<strong>Toll</strong> <strong>Group</strong> Environment and Energy Manager.<br />
“A range of alternative fuels will gradually assume importance<br />
in certain segments of the business, including synthetic<br />
diesels, biodiesels, electric vehicles, hybrids and natural<br />
gas,” he said.<br />
<strong>Toll</strong>’s alternative fuel research teams are working with energy<br />
and equipment suppliers, industry research partners and<br />
customers so we can:<br />
n Understand our alternative fuels options and where they<br />
can be applied<br />
wHo wE aRE<br />
When the former <strong>Toll</strong> Solutions was<br />
restructured into <strong>Toll</strong> Global Information<br />
Services, it was important to make<br />
sure its supply chain strategy, consulting<br />
and modelling capability was preserved.<br />
<strong>Toll</strong> Supply Chain Solutions has therefore<br />
been established within <strong>Group</strong> Business<br />
Development, providing supply chain<br />
services to the entire <strong>Toll</strong> <strong>Group</strong>.<br />
wHaT wE Do<br />
Our purpose is to assist <strong>Toll</strong> business<br />
units in their business development<br />
activity by differentiating <strong>Toll</strong>’s offer<br />
from commodity logistics competitors.<br />
We provide tender response support<br />
and assist with existing accounts that<br />
are in need of ‘value add’ or<br />
n Determine where they sit on the product lifecycle<br />
n Decide when and how to apply them into our operations.<br />
“Twelve key programs are now evaluating alternative fuels<br />
and their applications, along with related issues such as<br />
new vehicle configurations and technologies, refuelling<br />
infrastructures, specialist maintenance requirements,<br />
warranty issues and resale issues. We also need to consider<br />
their comparative costs, operational characteristics and<br />
environmental impacts,” Mr Prescott said.<br />
One program has successfully trialled compressed natural<br />
gas (CNG) in the five-vehicle <strong>Toll</strong> IPEC fleet in Canberra, and<br />
<strong>Toll</strong> IPEC now plans to introduce a CNG fleet into Melbourne<br />
this year.<br />
The key issue overall for <strong>Toll</strong> will be where, when, why and<br />
how these alternative fuels should be applied to our business.<br />
Sound risk management means we will not play at the<br />
‘bleeding edge’ of the product lifecycle of alternative fuels.<br />
“Our preferred position is towards the leading edge where<br />
the risks have been qualified, technologies largely proven<br />
and we can adopt the ‘early pragmatist role’. Ideally, the<br />
technologies then provide scope for <strong>Toll</strong> in energy efficiency,<br />
costs and reduced greenhouse gas emissions,”<br />
Nick concluded. n<br />
Introducing <strong>Toll</strong> Supply Chain Solutions<br />
differentiation. Our team members<br />
have a strong background in supply<br />
chain management, business analysis,<br />
consulting and project delivery.<br />
We assist in the development of supply<br />
chain strategies and solutions with an<br />
aim to improve service levels, optimise<br />
cost, improve efficiencies and add<br />
value. We use supply chain modelling<br />
tools to perform complex data modelling<br />
for fleet mix, route designs and network<br />
designs at an operational, tactical and<br />
strategic level.<br />
Our project delivery capabilities cover<br />
business process analysis, gap analysis<br />
and the identification of business<br />
improvement opportunities. We assist<br />
in the development and implementation<br />
of cross business unit and industry<br />
specific supply chain solutions.<br />
Our project approach provides for<br />
engagement with <strong>Toll</strong> Global Information<br />
Services when design and delivery<br />
of IT components are required for a<br />
given solution.<br />
nEED To ConTaCT uS? wanT<br />
MoRE inFoRMaTion?<br />
Please contact Bas Huibers, General<br />
Manager Supply Chain Solutions at:<br />
bas.huibers@tollgroup.com<br />
for further information regarding<br />
our capability, credentials and any<br />
customer opportunity which we<br />
may be able to assist with. n<br />
3<br />
3 L-R: Tamuka<br />
Mushangi,<br />
Phillipa Smyth,<br />
Andrejs Millers,<br />
Sam Pluciennik,<br />
Bas Huibers.<br />
<strong>Toll</strong> <strong>Group</strong><br />
<strong>Toll</strong> <strong>Today</strong> <strong>March</strong> – May <strong>2011</strong> 31
Community<br />
32<br />
<strong>Toll</strong> Australian Flood<br />
AS MANy OF yOu WILL KNOW, JanuaRy SAW SOME OF THE woRST FLooDS anD SToRMS<br />
AuSTrALIA HAS EVER SEEN. PArTS OF QuEEnSLanD AND ViCToRia WErE AFFECTED By<br />
FLOOD WATErS, AND CyCLonE yaSi WHICH DESTRoyED HoMES AND CoMMuniTiES<br />
IN FAr NOrTH QuEENSLAND. wESTERn auSTRaLia DID NOT GO uNSCATHED. IT TOO<br />
SuFFErED TErrIBLE BuSH FiRES WHICH rIPPED THrOuGH HOMES AND BuSINESSES<br />
OuTSIDE OF PERTH IN EArLy FEBRuaRy.<br />
1 – 5 Floods in<br />
Carnarvon and<br />
Gascoyne Junction.<br />
With over 20,000 <strong>Toll</strong> staff based in Australia, the<br />
company has launched an appeal to support our<br />
colleagues affected by these natural disasters.<br />
The <strong>Toll</strong> Australian Flood Appeal will double all contributions,<br />
matching all staff donations on a dollar for dollar basis.<br />
The money raised will then be distributed amongst <strong>Toll</strong><br />
staff who have been most affected. With a number of<br />
staff affected by these events, the funds raised will help<br />
our colleagues to start to rebuild their lives.<br />
The response so far has been overwhelming with many<br />
business units and depots supporting the <strong>Toll</strong> Australian<br />
Flood Appeal by holding events and raising cash for the<br />
cause. <strong>Toll</strong> Dnata Airport Services in Mascot, NSW held<br />
a fundraiser on 18 January <strong>2011</strong> involving a sausage sizzle<br />
and raffle. Staff, airline clients and drivers dug deep and<br />
raised A$726 which was then topped up with a A$200<br />
donation from the social club, totalling A$926.<br />
<strong>Toll</strong> Liquids completed a challenge to remain 120 days<br />
incident free and were awarded A$5,000 from the customer<br />
Shell. This was for the drivers’ chosen charity, which they<br />
nominated as the Queensland Flood Appeal.<br />
SuPPoRTinG ouR CuSToMERS<br />
<strong>Toll</strong> Priority was heavily involved in supporting the affected<br />
communities immediately after the event. The team was<br />
quick to step in to send bottled drinking water to the worst<br />
hit areas, together with sandbags to support the preparation<br />
efforts. <strong>Toll</strong> Priority was able to establish contingency<br />
plans to ensure banking and other businesses remained<br />
operational. We received the following letters of thanks<br />
from two major banks.<br />
westpac<br />
I wanted to let you know Westpac’s appreciation for<br />
<strong>Toll</strong>’s support and actions over the last couple of weeks.<br />
The Queensland Floods have been unprecedented and<br />
your team’s efforts have allowed us to support our staff<br />
and customers at this critical time.<br />
Peter McCray – Head of Partnership Services,<br />
<strong>Group</strong> Operations, The Westpac <strong>Group</strong><br />
Suncorp<br />
While Suncorp group Procurement holds the Brisbane<br />
<strong>Toll</strong> Priority team in high regard, their support over the<br />
last weeks deserves formal recognition.<br />
It has come to my attention that despite being personally<br />
affected by the Brisbane floods, Julie TeRangi and Michael<br />
Rivers worked throughout the crisis to help Suncorp work<br />
through the movement and holding of mailbags and assisted<br />
with an alternative for our UPSL clearance arrangement.<br />
In our minds this level of commitment to Suncorp and our<br />
end customers is worthy of commendation. Suncorp <strong>Group</strong><br />
Procurement is thankful and impressed.<br />
Yours sincerely,<br />
Jeff Westbrook – General Manager,<br />
Suncorp <strong>Group</strong> Procurement<br />
2<br />
4<br />
1<br />
3<br />
5
12<br />
14<br />
Appeal<br />
6 7 8 9 10<br />
11<br />
<strong>Toll</strong> Priority is also assisting Work Ventures in distributing<br />
significantly subsidised PCs to cyclone and flood affected<br />
QLD households. Further details on this program can be<br />
found at www.workventures.com.au/connectit<br />
A large number of staff have also given personal donations<br />
to the appeal, to support their colleagues.<br />
DELiVERinG GooDS in-KinD<br />
<strong>Toll</strong> has been working closely with the Queensland Government<br />
to coordinate the distribution of food, water and medical<br />
supplies since the flooding began. <strong>Toll</strong> IPEC has coordinated<br />
the movement of goods and donations to the impacted regions<br />
free of charge. This has included everything from gum boots<br />
and new clothes, to kids’ school supplies and pet food.<br />
<strong>Toll</strong> IPEC worked closely with operation angel who<br />
coordinate goods donations in emergency situations around<br />
the world. Jacqueline Pascarl, CEO of the organisation<br />
wrote the following letter of thanks.<br />
13<br />
15<br />
<strong>Toll</strong> takes operation angel further<br />
As flood waters inundated Queensland, and a wall of water<br />
swept life and property away in Toowoomba and the nearby<br />
Lockyer Valley, I made a split second decision to reactivate<br />
Operation Angel, a rapid response, humanitarian effort I’d<br />
founded in 1997.<br />
I had already secured 2000 gumboots in New Zealand to be<br />
flown in by Qantas, and disinfectant for 20,000 homes from<br />
a Melbourne company, but this time Operation Angel was<br />
well and truly stuck without wheels. That’s when I received<br />
an amazing phone call from Rodney Johnston, <strong>Group</strong><br />
General Manager of <strong>Toll</strong> IPEC. “You tell us where, and when,<br />
and we’ll do our best to get all of your relief goods up to<br />
Queensland from anywhere in Australia”. No ifs, not buts,<br />
no “what’s in it for us” qualifications, just a black and white<br />
pledge of support.<br />
<strong>Toll</strong> has been responsible for us being able to gather<br />
massive amounts of corporate assistance, from Rio Tinto<br />
in WA giving us 32 pallets of clean bedding and linen, to<br />
Blundstone donating 6000 new work boots, because we<br />
could guarantee safe delivery to disaster zones. Emergency<br />
Management Queensland now considers Operation Angel<br />
in conjunction with the <strong>Toll</strong> <strong>Group</strong>, to be the single largest<br />
corporate donor to the Queensland Relief effort in material<br />
aid – and the most professional.<br />
I’ve made sure to say thank you to <strong>Toll</strong> on CNN Global TV<br />
and all interviews, but now let me say directly, you are all<br />
amazingly generously, compassionate and so truly<br />
professional – you have changed lives and made suffering<br />
less so. Thank you for being our partners in this enormous<br />
venture and for having much more than a corporate rock<br />
in the place where your heart most definitely is.<br />
Whilst we appreciate this period of recovery is going to be<br />
a long and no doubt painful process for the people most<br />
affected, we must be grateful that our businesses weren’t<br />
too badly affected and that we were able to continue to offer<br />
our customers a virtually uninterrupted service. Credit and<br />
thanks goes to our staff who got back to work quickly and<br />
put their own problems aside to do the best for <strong>Toll</strong>, it is<br />
truly appreciated. n<br />
Community<br />
6 – 10 Floods<br />
in Bundaberg.<br />
11 Operation Angel<br />
gifts awaiting delivery.<br />
12 – 15 Floods<br />
in Toowoomba.<br />
<strong>Toll</strong> <strong>Today</strong> <strong>March</strong> – May <strong>2011</strong> 33<br />
Community
Community<br />
34<br />
Exciting New Look<br />
for the <strong>Toll</strong> Holden racing Team<br />
THE MOST SuCCESSFuL V8 SuPERCaR TEaM in HiSToRy, THE FACTOry <strong>TOLL</strong> HOLDEN<br />
rACING TEAM HAS uNvEILED A FRESH nEw LooK FOr ITS CaR AND ITS TEaM IN <strong>2011</strong>.<br />
The new car was revealed in January with a dynamic<br />
new team logo, fresh identity and energetic look, and<br />
fierce determination to drive the team back to the very<br />
top of the sport.<br />
2010 V8 Supercar Champion James Courtney has<br />
also joined the team, as <strong>Toll</strong> HRT set their sights on the<br />
championship in the VE Commodore Series II race car.<br />
Courtney said he was excited about the opportunity to<br />
rejoin the team that kick started his V8 career, especially<br />
now as reigning V8 Supercar Champion.<br />
“I am super excited about the opportunity to drive for the<br />
<strong>Toll</strong> Holden Racing Team, especially as defending Champion.<br />
My goal is to be the driver to deliver the team its next title,”<br />
Courtney said.<br />
Courtney said working alongside 2007 Series Champion,<br />
Garth Tander would be a motivating factor in his quest for<br />
back-to-back titles.<br />
“Garth is a championship winner and never out of contention.<br />
Like me, he is an extremely motivated person and in a team<br />
environment that adds up to a perfect combination.<br />
I am really looking forward to working together with him”.<br />
Tander said he was thrilled with the look of his new car<br />
and looking forward to the challenges of a new season<br />
and working with his new team-mate.<br />
“Last year did not deliver the results the <strong>Toll</strong> HRT had<br />
hoped for, but our car showed good speed at times.<br />
“James is a new team-mate, we don’t yet know each other<br />
well and haven’t spent a lot of time together in the past, but<br />
we are both competitors and we both know the challenge<br />
ahead of us. I know we will work well together and fight to<br />
get <strong>Toll</strong> HRT back to the front.<br />
“From there we can fight it out as to who will be number<br />
one, and who will be number two”.<br />
After it celebrated its 20th anniversary in 2010, Holden<br />
Design’s Peter Hughes said it was time for a fresh<br />
identity for the team.<br />
“For <strong>2011</strong> we really wanted to move the goalposts,<br />
so we’ve made a big effort to keep the design uncluttered,<br />
simple and bold,” Hughes said.<br />
“The highlight for us this year is the dynamic new Holden<br />
Racing Team logo, which helps give the car and team a<br />
fresh identity.<br />
“It’s a perfect mixture of more traditional and easily identified<br />
shapes for the lion, mixed in with modern cues which flow<br />
through to the wild new race helmet.<br />
“Credit goes to Holden designer John Leung for perfecting<br />
the new logo,” he said.<br />
“<strong>Toll</strong> also has a new logo which we had to work with as well<br />
and it fits neatly with the new look of the rest of the car”.<br />
From all at <strong>Toll</strong>, we wish <strong>Toll</strong> HRT an excellent<br />
<strong>2011</strong> season! n
Doing Business in the Fast Lane<br />
Taking valued customers or potential clients to a<br />
V8 race is a great way to impress. Not only can you<br />
do business in a relaxed, fun environment but with<br />
<strong>Toll</strong> Holden Racing Team, you are able to offer unrivalled<br />
hospitality and one-off experiences to your guests.<br />
australian Sports Marketing (aSM), the official provider<br />
of V8 Supercar hospitality, tours and events to the <strong>Toll</strong><br />
Holden Racing Team has just announced its calendar of<br />
events for this year.<br />
During the <strong>2011</strong> season, the team will introduce ‘The <strong>Toll</strong><br />
Holden Racing Team Experience’ at all V8 Supercar events.<br />
Staff Show Support<br />
for Men’s Health<br />
During Movember<br />
Since November 2003, Movember as it is now known,<br />
is the month where men around the world put stops<br />
to their daily grooming habits and grow (or at least try<br />
to) a moustache or mo!<br />
With over a quarter of a million men worldwide swapping<br />
their cleanly shaven top lips for a month of stubble rashes<br />
and ridicule, there were certainly going to be a few <strong>Toll</strong><br />
employees up for the challenge.<br />
From <strong>Toll</strong> Corporate, Peter Petito and Mark Jones got<br />
involved and together raised over A$900. As well as taking<br />
great pleasure in updating their mospace sites with their<br />
numerous facial hair creations, the guys held a morning tea<br />
at the end of the month to educate staff about the serious<br />
messages of Movember.<br />
The team at <strong>Toll</strong> Linehaul were also spirited in getting involved,<br />
with Danny Brady finally parting with his trademark mo<br />
of 25 years. In the top 0.02 percent of Movember<br />
fundraisers in Australia, Danny collected A$2,800 from his<br />
colleagues and customers at <strong>Toll</strong> Linehaul which the<br />
business unit matched dollar for dollar.<br />
His efforts were so impressive that Divisional Director<br />
Mal Grimmond, together with John Venetsanos,<br />
Larry o’Regan and David wright were on hand to each<br />
shave off Danny’s mo at the end of the month.<br />
Aside from giving men a chance to re-live the 70s without<br />
too much humiliation, Movember has a serious message<br />
behind it. The month is dedicated to raising vital funds and<br />
awareness for men’s health, specifically prostate cancer<br />
and depression.<br />
As men are traditionally less likely to talk about their health<br />
concerns and visit a doctor than women, the month deals<br />
There, guests will have VIP access to all things <strong>Toll</strong> HRT<br />
including pit tours, merchandise, hospitality and race tickets.<br />
In addition to this, ASM can assist with accommodation<br />
and travel to all V8 events and races.<br />
To book your <strong>Toll</strong> HRT experience and wow your guests<br />
at any of the upcoming V8 Supercar rounds, email<br />
adam at ASM: adam@austsportsgroup.com.au<br />
or call 03 9251 3535. A full list of events can be found<br />
on the <strong>Toll</strong> intranet or by visiting:<br />
www.australiansportsmarketing.com.au n<br />
1<br />
3<br />
with a number of issues to promote men’s health and raise<br />
awareness of these illnesses.<br />
For more information about Movember and the health<br />
campaign, visit http://au.movember.com/ n<br />
2<br />
Community<br />
1 Danny getting<br />
a shave from<br />
Mal Grimmond.<br />
2 Peter Petito<br />
updating his mo-gress.<br />
3 Mark Jones<br />
from <strong>Toll</strong> Corporate.<br />
<strong>Toll</strong> <strong>Today</strong> <strong>March</strong> – May <strong>2011</strong> 35<br />
Community
Community<br />
36<br />
<strong>Toll</strong> Global Logistics Successfully Held its<br />
First 2010 <strong>Toll</strong> China Family Day in Shenzhen<br />
1 Employees of<br />
<strong>Toll</strong> Global Logistics<br />
in China taking a<br />
group photo at the<br />
<strong>Toll</strong> China Family Day.<br />
2 Team game<br />
segment – Return<br />
of the Dragon.<br />
3 Peter Grace with<br />
a colleague’s child.<br />
At <strong>Toll</strong> Global Logistics in China,<br />
Family Day is also known as<br />
<strong>Toll</strong> China Family Day.<br />
On 4 December 2010, <strong>Toll</strong> Global<br />
Logistics in China held its first Family<br />
Day in Shenzhen at the nan Hai Hotel.<br />
Employees’ family members<br />
were specially invited to participate<br />
in this activity.<br />
The event is a chance for employees’<br />
family members to gain a better<br />
understanding of <strong>Toll</strong> and the work<br />
we do. By learning more about the<br />
day-to-day activities of their partners<br />
and parents, they can have a greater<br />
appreciation of their worklife and<br />
meet their colleagues. It’s also a<br />
good opportunity for staff to socialise<br />
together outside of work.<br />
There were many programs including<br />
family games, talent shows, lucky<br />
draws and an employees’ awards<br />
ceremony. Through the game segments<br />
– employees had a better understanding<br />
on the importance of team cooperation<br />
and enjoyed some family bonding<br />
during the family game segment!<br />
2 3<br />
The most popular activity was the talent<br />
show performance by the children who<br />
attended the <strong>Toll</strong> China Family Day.<br />
Peter Grace, General Manager for<br />
Greater China, presented prizes for<br />
Shenzhen 2010 Excellent Employee<br />
Awards in appreciation for their<br />
excellent work performance in 2010.<br />
<strong>Toll</strong> China Family Day is a way for the<br />
management to thank staff for their<br />
efforts and dedication. n<br />
1
<strong>Toll</strong> remote Logistics recognised for Support<br />
of the Defence Lake Attack Charity Events<br />
<strong>Toll</strong> Remote Logistics has been recognised for its<br />
continued support of the Defence Lake Attack<br />
Fun Run / Walk and Charity Ball events.<br />
The Defence Lake Attack is a series of three events,<br />
run by the australian Defence Force (aDF) and the<br />
Lord Mayor’s Charitable Foundation, that bring<br />
together Victorian Defence, the local community and<br />
sponsors to raise funds for charity.<br />
In 2010 the charities that were supported were:<br />
Legacy – Caring for Families of Deceased Veterans<br />
Kidsafe – Child Accident Prevention Foundation of Australia<br />
Redkite – Cancer Fund for Children, and<br />
Compassionate Friends Victoria – supporting Bereaved<br />
Parents and Siblings.<br />
<strong>Toll</strong> Remote Logistics, formerly as PDL <strong>Toll</strong>, was one<br />
of three main sponsors and has supported the event for<br />
the last five years.<br />
As a major sponsor, this support included a donation<br />
of A$20,000 and some <strong>Toll</strong> horsepower to add to the<br />
spectacle on race day. On the day of the fun run / walk,<br />
the <strong>Toll</strong> HRT V8 display car driven by Mark Leatham<br />
(Commonwealth Program Manager at <strong>Toll</strong> Remote<br />
Logistics, not <strong>Toll</strong> HRT’s latest champion driver!) was a real<br />
hit with young and old alike, as was the Helicorp Bell 206<br />
Long Ranger helicopter flown by pilot Roger de Souza.<br />
The Charity Ball was held at the Windsor Hotel, Melbourne<br />
on 2 October 2010 and hosted by Air Vice Marshall<br />
Margaret Staib Commander Joint Logistics. In attendance<br />
at the Charity Ball was Mark Leatham, Commonwealth<br />
Program Manager representing <strong>Toll</strong> Remote Logistics and<br />
Warming up for the Global Corporate Challenge<br />
You may remember in the last issue of <strong>Toll</strong> <strong>Today</strong> we<br />
announced the <strong>Toll</strong> <strong>Group</strong>’s winning Global Corporate<br />
Challenge team for 2010. Since then, the competition<br />
has started to heat up and a number of teams have come<br />
forward to take part in this year’s event.<br />
Starting on 19 May, the 16 week long Global Corporate<br />
Challenge will see thousands of workplace teams from<br />
around the world take part in a bid to walk more and<br />
improve their fitness. With benefits such as reduced<br />
workplace sickness, improved individual wellbeing and<br />
higher workplace morale, the challenge is a really positive<br />
thing for you and your team to get involved in.<br />
Plus the improvements to the challenge this year will make it<br />
even easier to take part. With a brand new iPhone application,<br />
challengers can update their progress on the go, and use<br />
4<br />
Peter McKenzie General Manager of Helicorp and Aircraft<br />
Services. During the evening, auctions were held to raise<br />
more funds, including a scenic flight in the Bell 206, which<br />
raised more than A$600.<br />
The Charity Ball was a great success and at the end of the<br />
night the total funds raised were A$177,000. This was then<br />
divided equally and presented to each of the charities as<br />
well as glass sculptures of appreciation that were presented<br />
to each of the major sponsors.<br />
<strong>Toll</strong> Remote Logistics works with the ADF providing<br />
comprehensive logistics support to Operation ASTUTE in<br />
Timor Leste as well as ships’ husbandry for naval vessels<br />
and AQIS cleaning of Defence assets, such as military<br />
vehicles returning from overseas. <strong>Toll</strong> Remote Logistics also<br />
provides logistics consultancy services to the ADF through<br />
our commercial planning partner embedded within<br />
Headquarters Joint Logistics Command. n<br />
Google maps to accurately measure the distance travelled<br />
on a daily basis.<br />
Over the 16 week challenge, the GCC will also help you<br />
to closely manage weight, cholesterol and blood pressure.<br />
With men losing 5kg on average and women dropping 6kg,<br />
the program has significant measurable health benefits.<br />
To ensure you and your team has the best possible chance<br />
at succeeding in the program, why not start a walking group<br />
on a lunchtime, or perhaps after work? This will get your<br />
team enthused for the challenge and increase your chances<br />
of winning!<br />
If you would like to take part in <strong>2011</strong>’s GCC,<br />
email: danielle.sawyer@tollgroup.com n<br />
Community<br />
4 <strong>Toll</strong> HRT V8 show<br />
car and Helicorp Bell<br />
206L on display at<br />
the Fun Run / Walk<br />
at Albert Park Lake.<br />
<strong>Toll</strong> <strong>Today</strong> <strong>March</strong> – May <strong>2011</strong> 37<br />
Community
Community<br />
38<br />
<strong>Toll</strong> Global Logistics Helps to rebuild School<br />
in West Sumatra<br />
1 The school’s<br />
opening ceremony<br />
after the rebuilding<br />
project is complete.<br />
A<br />
strong earthquake struck<br />
off the coast of Indonesia’s<br />
Sumatra Island near the city<br />
of Padang, on 30 September 2009.<br />
The earthquake destroyed almost<br />
the whole area and killed thousands<br />
of people. Large office buildings and<br />
houses were reduced to rubble in<br />
seconds, with the earthquake also<br />
destroying at least two hospitals and<br />
several schools.<br />
In several discussions with Rolls-<br />
Royce indonesia, management<br />
of PT <strong>Toll</strong> Indonesia became aware of<br />
their Corporate Social Responsibility<br />
program. The program is managed<br />
by Rolls-Royce’s local Indonesian<br />
staff and identifies opportunities<br />
to contribute to society.<br />
In this instance, the Rolls-Royce<br />
team identified a school that had<br />
been completely destroyed during<br />
the earthquake and decided to<br />
rebuild it in a new location, as their<br />
contribution to the local community.<br />
Through PT <strong>Toll</strong> Indonesia’s relationship<br />
with Rolls-Royce, <strong>Toll</strong> Global Logistics<br />
was approached to provide a donation<br />
to contribute to the rebuilding of the<br />
school. Instantly realising the importance<br />
of this to the local community and<br />
the future of the children there, <strong>Toll</strong><br />
Global Logistics was only too happy<br />
to help their partner rebuild the new<br />
Muhammadiyah Anak Air Dadok school<br />
Helping those in Need at Christmas<br />
2 Thomas<br />
Underwood and<br />
Ewan Breakey who<br />
worked very hard<br />
packaging the gifts<br />
and attaching con<br />
notes to them.<br />
For many <strong>Toll</strong> staff, Christmas is a time to spend with<br />
our friends and family. However we cannot forget<br />
those who are less fortunate than us, and in 2010 our<br />
team in WA did not forget.<br />
Working with <strong>Toll</strong>’s Western Australia-based Chaplain,<br />
Elizabeth Breakey, the teams from <strong>Toll</strong> Priority, <strong>Toll</strong> IPEC,<br />
<strong>Toll</strong> Dnata, <strong>Toll</strong> Express, <strong>Toll</strong> Fleet and <strong>Toll</strong> SPD in Perth took<br />
part in the Prison Fellowship’s International Christmas<br />
appeal, the angel Tree Project.<br />
The project offers the community the chance to provide<br />
gifts to children of prisoners in the WA prison system. The<br />
teams responded very kindly by picking a gift tag from<br />
Christmas trees, which had a child’s name and age on it.<br />
In all, the <strong>Toll</strong> staff purchased gifts for 120 children. With<br />
such a fantastic response, and a clear willingness to help<br />
these young people, Elizabeth had to return to the Prison<br />
Fellowship on a number of occasions to ask for more<br />
children who the teams could help.<br />
And to help Santa, <strong>Toll</strong> IPEC and <strong>Toll</strong> Priority worked as<br />
Santa’s little elves by delivering the gifts to the children<br />
before Christmas Eve! n<br />
located in the Agam Regency, West of<br />
Padang on Sumatra Island, Indonesia.<br />
<strong>Toll</strong>’s donation greatly assisted the<br />
rebuild of the school which took<br />
almost 12 months to complete. The<br />
community of Agam Regency was<br />
extremely grateful for the facility which<br />
will now give their young people the<br />
start in life that they deserve. n<br />
1<br />
2
Teamwork Puts Smiles on Children’s Faces<br />
On Sunday 28 November, staff and families from<br />
<strong>Toll</strong> Global Information Services gathered at<br />
Myuna Farm in Doveton for the fourth annual<br />
Kids’ Christmas Party.<br />
Families enjoyed pony rides, face painting and train rides in<br />
between visiting farm animals and avoiding the rain showers.<br />
The day wouldn’t have been complete without a visit from<br />
Santa Claus himself. The kids were not disappointed as Santa<br />
arrived on a stylish sleigh. They became excitable when his<br />
bell rang; and followed him over to the <strong>Toll</strong> Grotto,<br />
enthusiastically waiting in line. After a chat with Santa, a<br />
photo and a present, the kids left delighted with their gifts.<br />
The day was deemed a great success in the words of a girl<br />
who proudly said to her dad, “<strong>Toll</strong> is the BEST company;<br />
I’ve had the best day ever”.<br />
Four years ago the event started at a local play centre,<br />
and has now grown in scale to cater for over 200 people.<br />
A committee was formed and each year gains new<br />
members. The committee engages help from a large team<br />
of volunteers who donate their time for the event, be it<br />
buying or wrapping gifts, fund raising or helping out on<br />
the day with catering, photography or even face painting.<br />
This event is funded by profits from numerous events<br />
throughout the year including raffles, BBQs and sales from<br />
the confectionery stall. The aim is to offer a fun and relaxed<br />
day for <strong>Toll</strong> Global Information Services families at minimal<br />
cost with quality catering and of course, a visit from Santa.<br />
Only with help from <strong>Toll</strong> partners and essential donations,<br />
is the committee able to put on an event of this magnitude.<br />
The committee would like thank Karen Bresnan, from <strong>Toll</strong><br />
Auto who kindly donated some goodies to give out on the<br />
day and employees who donated prizes for the raffles.<br />
The committee is very proud to be part of an environment<br />
where people work together to put smiles on children’s<br />
faces. It’s now a part of Christmas that we look forward<br />
to each year.<br />
This type of event is a great example of teamwork and<br />
dedication and shows that things can be achieved if we<br />
work together. A special thanks to all those who volunteered<br />
for the event, it could not happen without their support.<br />
If you are interested in helping out with the event<br />
or providing donations for raffles please email:<br />
GiS.Familyxmas@tollgroup.com n<br />
Community<br />
<strong>Toll</strong> <strong>Today</strong> <strong>March</strong> – May <strong>2011</strong> 39<br />
Community
Community<br />
40<br />
A Walk for a Good Cause<br />
1 Dominic Rego<br />
and his twin daughters<br />
enjoying the<br />
entertainment.<br />
Staff from <strong>Toll</strong> Global Logistics<br />
recently took part in a sponsored<br />
walk to raise money for the<br />
Dover Park Hospice in Singapore.<br />
Organised by the Business Times<br />
and the Dover Park Hospice, the<br />
Sunday walk on 5 September 2010<br />
saw hundreds of people walk along<br />
Sentosa’s Tanjong Beach. The family<br />
event was organised to raise funds for<br />
the hospice and increase awareness<br />
of palliative care issues, which have<br />
become ever more important in<br />
Singapore’s ageing population.<br />
<strong>Toll</strong> Global Logistics pledged S$5,000<br />
to the cause and a number of staff<br />
took part with their families, including<br />
Director of Business Development,<br />
Dominic Rego who took part with his<br />
wife and twin daughters. Dominic said,<br />
“It was indeed a SUNny day, with<br />
everyone dressed in yellow clothes to<br />
match the Hospice’s emblem. It was a<br />
great afternoon with loads going on for<br />
kids and families. There were people<br />
on stilts, balloon makers and face<br />
painters, encouraging everyone to<br />
join in the spirit of the day.<br />
“We were delighted to be able to take<br />
part in the event and help raise the<br />
awareness of such a vital service”.<br />
According to 2010 statistics, the<br />
median age of Singapore’s population<br />
is 37.4, up from just 34 in 2000, and<br />
care in later life or palliative care is a<br />
subject that the nation is starting to<br />
seriously address.<br />
In his 2009 National Day rally speech,<br />
Prime Minister Lee Hsien Loong<br />
highlighted issues surrounding<br />
Singapore’s ageing population and<br />
how Singaporeans need to prepare<br />
their healthcare system to cope with<br />
future demands of aged care. He also<br />
spoke about the need for step-down<br />
care in community hospitals, nursing<br />
homes, and home nursing care.<br />
<strong>Toll</strong> Global Logistics is committed in<br />
helping to improve the communities in<br />
which we live and work. The company<br />
is active in supporting the<br />
communities in which it operates,<br />
particularly through corporate giving<br />
and volunteering.<br />
<strong>Toll</strong> Global Logistics was thanked by<br />
alvin Tay, the Business Times editor<br />
for its support, “On behalf of the<br />
elderly and children supported by the<br />
Dover Park Hospice, a big thank you<br />
for your (<strong>Toll</strong> Global Logistics)<br />
generous donation”. n<br />
1
<strong>Toll</strong> remote Logistics – Working with BHP Billiton<br />
to Bring Christmas Cheer to Zambian Orphans<br />
Staff from <strong>Toll</strong> Remote Logistics’<br />
Zambia support operation got<br />
together with staff from BHP<br />
Billiton to help bring some Christmas<br />
cheer to children from a local<br />
orphanage.<br />
As one of the world’s poorer countries,<br />
where 17 percent of adults aged 15<br />
to 49 are infected with HIV, Zambia<br />
has more than its share of troubles<br />
and more than its share of orphans.<br />
In order to provide a day of relief, staff<br />
from <strong>Toll</strong> Remote Logistics and BHP<br />
Billiton invited children from a local<br />
orphanage to come and join them for<br />
a Christmas celebration.<br />
Staff arranged games and activities<br />
including a jumping castle, a live band<br />
and a visit from Santa to top it all off.<br />
Santa’s gifts were a real hit with the<br />
children, each receiving a school<br />
backpack full of books, pens and<br />
stationery.<br />
Malaysian Team Supports Local Children’s Home<br />
On the 11 December 2010,<br />
the team from <strong>Toll</strong> Global<br />
Forwarding in Malaysia spent<br />
the day with the children from the<br />
Rumah Amal Anak Yatim YPIN at<br />
KLCC Aquarium.<br />
This home provides refuge for orphans<br />
and children who have been abandoned,<br />
abused and neglected. There, they are<br />
3<br />
2<br />
All staff, as well as their young guests<br />
had a great time and are already<br />
looking forward to next year. Not that<br />
they will have to wait that long to catch<br />
up though, with <strong>Toll</strong> Remote Logistics<br />
committing to help the orphanage with<br />
repairs and maintenance through the<br />
given shelter, love and care, and<br />
a chance to lead a normal life.<br />
To support the work of the home,<br />
staff at <strong>Toll</strong> gave their time and energy<br />
generously to spend time with the<br />
children at the aquarium.<br />
aquaria KLCC is a world class<br />
aquarium with many species of<br />
year. Hopefully next year, the children<br />
have even more to smile about.<br />
<strong>Toll</strong> Remote Logistics is in Zambia<br />
providing complete logistics support<br />
to BHP Billiton’s mobile mining<br />
exploration camps. n<br />
colourful marine life from Malaysia<br />
and around the world. For many<br />
of the children, this was the first<br />
time they had visited an aquarium,<br />
and they were understandably<br />
very excited.<br />
The whole experience left a lasting<br />
impact on the children, and the staff<br />
at <strong>Toll</strong> Global Forwarding. n<br />
Community<br />
2 Christmas<br />
Celebration. <strong>Toll</strong><br />
Remote Logistics<br />
Zambia Project<br />
Manager Andrew<br />
Johnston (centre back)<br />
and his wife Annie join<br />
forces with Santa and<br />
BHP Billiton program<br />
manager Johnny<br />
Vellozze and his wife<br />
Joanne to celebrate<br />
Christmas with local<br />
staff and children.<br />
3 The <strong>Toll</strong> Global<br />
Forwarding team<br />
enjoyed a day at the<br />
aquarium with children<br />
from Rumah Amal<br />
Anak Yatim YPIN.<br />
<strong>Toll</strong> <strong>Today</strong> <strong>March</strong> – May <strong>2011</strong> 41<br />
Community
Community<br />
42<br />
Making a Splash with Sorrento SLSC!<br />
1 Paul Little AO<br />
watching the races<br />
from the beach.<br />
2 Two participants<br />
in the junior swim.<br />
1<br />
2<br />
As part of <strong>Toll</strong>’s ongoing<br />
sponsorship of the Sorrento<br />
Surf Lifesaving Club, we<br />
supported the club’s annual bay swim,<br />
held in early January.<br />
An Australian summer tradition,<br />
swimming competitions in the open<br />
sea are organised in many surf lifesaving<br />
clubs across the country to encourage<br />
health and wellbeing, and water safety<br />
for all ages. For over ten years, <strong>Toll</strong> has<br />
supported the work the Sorrento Surf<br />
Livesaving Club does in patrolling one<br />
of Victoria’s most popular beaches, as<br />
well as their annual bay swim.<br />
This year, the event was held on<br />
Sunday 9 January with hundreds<br />
of people taking part in the day.<br />
Swim event coordinator, Jim Sheedy<br />
explains how the day went.<br />
“After months of preparation, the swim<br />
finally arrived. The forecasted 10 knot<br />
southerly winds, was to be perfect for<br />
the event.<br />
Success on the Tasman<br />
3 Shaun Quincey<br />
crossing the Tasman.<br />
<strong>Toll</strong> Global Forwarding New Zealand recently<br />
sponsored Shaun Quincey in his challenge<br />
to row solo from Australia to New Zealand.<br />
Shaun departed Coffs Harbour, NSW on 20 January 2010<br />
and arrived at Ninety Mile Beach, Northland, on 14 <strong>March</strong>.<br />
He was welcomed by a crowd of over 500 friends and<br />
family. In total Shaun took 53 days to complete this<br />
challenge, the straight line distance across the Tasman<br />
is 2,200km but winds and currents meant he had to row<br />
nearly 3,900km.<br />
“Hundreds of people were on the beach<br />
by 8am to register for their events,<br />
and get prepared for the big races.<br />
The crowd was kept entertained by<br />
club vice president and DJ for the<br />
day Marc Calvin who pleased the<br />
parents with lots of 80s classic tunes.<br />
“At 10am 140 junior entrants started<br />
their 600m race. This was the biggest<br />
junior race to date, and a great event<br />
spurred on by lots of proud parents<br />
and supporters cheering from the jetty.<br />
“Next came the novice race which again<br />
was a huge success, everyone seemed<br />
to enjoy their first taste of racing. This<br />
was followed by the main open swim,<br />
which saw some cross the line of the<br />
1.8km course in 22 minutes. That’s the<br />
same speed as Kieran Perkins<br />
(although the tide did help a lot!).<br />
“The over 60s race also saw more<br />
than 30 entrants. These guys and gals<br />
are a fine example of the health<br />
benefits achieved through swimming”.<br />
3<br />
With 540 participants safely taking<br />
part and completing the course this<br />
year, it’s a huge triumph for the club<br />
and a great fundraising activity<br />
collecting more than A$20,000, to<br />
fund the club over the coming year.<br />
The team of volunteer lifeguards at<br />
Sorrento patrol the beaches, ensuring<br />
all visitors are safe while playing in the<br />
surf. The team also teach youngsters<br />
or ‘nippers’ how to swim and be<br />
safe at the beach, giving them the<br />
confidence and skills to enjoy the sea.<br />
MD Paul Little ao gave a speech<br />
at the end of the race to thank the<br />
participants and Sorrento’s volunteers<br />
for the hard work they do to keep the<br />
beach a safe and popular weekend<br />
destination for Victorians and many<br />
of <strong>Toll</strong>’s employees. n<br />
Shaun, aged 25, became only the second person to row<br />
solo across the Tasman after his father Colin Quincey<br />
completed the same challenge in 1977 and this gave<br />
Shaun the inspiration and motivation to go on.<br />
Much of Shaun’s days were spent strapped to his seat<br />
on the oars for up to 10 hours a day, cooking, doing boat<br />
maintenance, and trying to get some sleep. There were<br />
some days where Shaun was confined to the small cabin<br />
on his boat when the weather was so bad it was too<br />
dangerous to go outside.<br />
Shaun had many sleepless nights due to swells of up to 3m,<br />
and he was faced with some extreme situations caused by<br />
storms, one of which resulted in the boat capsizing at 11pm<br />
one night, breaking oars and loosing valuable equipment.<br />
Thankfully Shaun managed to survive this ordeal and was<br />
able to continue his challenge.<br />
These hardships and experiences only added to Shaun’s<br />
tenacity and determination to achieve his goal to complete<br />
his solo challenge.<br />
Shaun is now working on writing a book and planning for<br />
his next rowing adventure.<br />
<strong>Toll</strong> Global Forwarding was very proud to support Shaun<br />
and wishes him well for his future adventures. n
Staff Milestones<br />
CLUB 10<br />
Adrian Michael Andrew – <strong>Toll</strong> Express, Altona, VIC<br />
Alan James Cromarty – <strong>Toll</strong> Global Resources, Tomago, NSW<br />
Alan McKendry – <strong>Toll</strong> Express, Perth, WA<br />
Alan Phillips – <strong>Toll</strong> IPEC, Altona North, VIC<br />
Anna Fondas – <strong>Toll</strong> Express, Chullora, NSW<br />
Anthony Nelson – <strong>Toll</strong> Express, Gosford, NSW<br />
Barry Douglas – <strong>Toll</strong> Logistics, Wellington, NZ<br />
Brad Kennedy – <strong>Toll</strong> Express, Altona, VIC<br />
Brian McPherson – <strong>Toll</strong> Shipping, Port Melbourne, VIC<br />
Bradley Croker – <strong>Toll</strong> Priority, Bankstown, NSW<br />
Brenton Jones – <strong>Toll</strong> Tasmania, Adelaide, SA<br />
Brett Gear – <strong>Toll</strong> Express, Richlands, QLD<br />
Brian Gillies – <strong>Toll</strong> Express, Eastern Creek, NSW<br />
Bulent Aksoy – <strong>Toll</strong> Priority, Erskineville, NSW<br />
Carlene Holland – <strong>Toll</strong> Tranzlink, Auckland, NZ<br />
Carole Shalom – <strong>Toll</strong> Priority, Silverwater, NSW<br />
Clive Steele – <strong>Toll</strong> Priority, Botany, NSW<br />
David Elbourne – <strong>Toll</strong> Global Resources, Tomago, NSW<br />
Deborah Anne Sturrock – <strong>Toll</strong> Express, Altona, VIC<br />
Doug Hawkins – <strong>Toll</strong> New Zealand, Auckland, NZ<br />
Eddy Leban – <strong>Toll</strong> Express, Regency Park, SA<br />
George Netschitowsky – <strong>Toll</strong> Express, Regency Park, SA<br />
Graham Barton – <strong>Toll</strong> Express, Eastern Creek, NSW<br />
Greg Miller – <strong>Toll</strong> New Zealand, Auckland, NZ<br />
Ian Morrison – <strong>Toll</strong> IPEC, Moorebank, NSW<br />
Ian Seth – <strong>Toll</strong> IPEC, Perth, WA<br />
Jason William Coates – QRX, Cairns, QLD<br />
Jennifer Hantler – <strong>Toll</strong> Express, Perth, WA<br />
Jenny Doll – <strong>Toll</strong> Express, Altona, VIC<br />
John Horton – <strong>Toll</strong> SPD, Perth, WA<br />
John Popovic – <strong>Toll</strong> Express, Eastern Creek, NSW<br />
Joseph Duong – <strong>Toll</strong> Priority, Silverwater, NSW<br />
Justin Morris – <strong>Toll</strong> Express, Perth, WA<br />
Kim McMahon – <strong>Toll</strong> IPEC, Dandenong, VIC<br />
Kym Dobie – <strong>Toll</strong> Tasmania, Adelaide, SA<br />
Lance William McGregor – <strong>Toll</strong> Express, Altona, VIC<br />
Leslie Grant Toovey – <strong>Toll</strong> Liquids, Kewdale, WA<br />
Liangliang Lu – <strong>Toll</strong> Global Forwarding, Auckland, NZ<br />
Lynn Battese – <strong>Toll</strong> IPEC, Albury, NSW<br />
Margaret Kelly – <strong>Toll</strong> Fast, Belmont, WA<br />
Mark Andronicus – <strong>Toll</strong> Express, Sydney, NSW<br />
Mark Hosking – <strong>Toll</strong> IPEC, Brisbane, QLD<br />
Mark Twomey – <strong>Toll</strong> Tranzlink, Christchurch, NZ<br />
Marten Martin – <strong>Toll</strong> IPEC, Bentley, WA<br />
Michael Whyte – <strong>Toll</strong> Priority, Bankstown, NSW<br />
Michelle Francis – <strong>Toll</strong> Express, Perth, WA<br />
Michael Kalleske – <strong>Toll</strong> Express, Regency Park, SA<br />
Mike Stewart – <strong>Toll</strong> Global Forwarding, Auckland, NZ<br />
Minh Luu – <strong>Toll</strong> Fast, Banksmeadow, NSW<br />
Nathalie Key – <strong>Toll</strong> IPEC, Moorebank, NSW<br />
Nicholas Elkins – <strong>Toll</strong> Express, Regency Park, SA<br />
Nick Papas – <strong>Toll</strong> Express, Eastern Creek, NSW<br />
Nigel Boxall – <strong>Toll</strong> IPEC, Canberra, ACT<br />
Patricia Macintyre – <strong>Toll</strong> Global Information Services, Doveton, VIC<br />
Patricia Mahara – <strong>Toll</strong> Priority, Bankstown, NSW<br />
Paul Bserani – <strong>Toll</strong> Global Information Services, Doveton, VIC<br />
Peter Esch – <strong>Toll</strong> Priority, North Melbourne, VIC<br />
Phillip Anthony King – <strong>Toll</strong> Global Resources, Carrington, NSW<br />
Phillip Gargano – <strong>Toll</strong> IPEC, Altona North, VIC<br />
Phillip Huia – <strong>Toll</strong> Tranzlink, Auckland, NZ<br />
Raymond Beaton – <strong>Toll</strong> IPEC, Altona North, VIC<br />
Richard Lowey – <strong>Toll</strong> Shipping, Port Melbourne, VIC<br />
CLUB 10 continued<br />
Robert Clarke – <strong>Toll</strong> IPEC, Moorebank, NSW<br />
Rod Lay – <strong>Toll</strong> New Zealand, Auckland, NZ<br />
Roger Smith – <strong>Toll</strong> Corporate, North Sydney, NSW<br />
Rose Schillaci – <strong>Toll</strong> Priority, Thomastown, VIC<br />
Ross Cope – <strong>Toll</strong> IPEC, Altona North, VIC<br />
Scott Anthony Brown – <strong>Toll</strong> Global Resources, Tomago, NSW<br />
Shane Dixon – <strong>Toll</strong> Shipping, Port Melbourne, VIC<br />
Smita Granland – <strong>Toll</strong> Global Information Services, Doveton, VIC<br />
Stephen Kenny – <strong>Toll</strong> Express, Eastern Creek, NSW<br />
Stephen McKenzie – <strong>Toll</strong> Global Forwarding, Auckland, NZ<br />
Steven Ireland – <strong>Toll</strong> Express, Richlands, QLD<br />
Tom Thompson – <strong>Toll</strong> Global Forwarding, Kowloon, Hong Kong<br />
Tony McGrath – <strong>Toll</strong> Global Information Services, Doveton, VIC<br />
Troy Atkinson – <strong>Toll</strong> Express, Perth, WA<br />
Tutanekai Lino – <strong>Toll</strong> IPEC, Altona North, VIC<br />
Vincent Stephens – <strong>Toll</strong> Tranzlink, Auckland, NZ<br />
Wayne Turner – <strong>Toll</strong> Global Forwarding, Murrarie, QLD<br />
CLUB 15<br />
Carmel Harrold – <strong>Toll</strong> IPEC, Toowoomba, QLD<br />
Cheryl Brown – <strong>Toll</strong> IPEC, Moorebank, NSW<br />
Christopher Korzer – <strong>Toll</strong> IPEC, Townsville, QLD<br />
Cliff Vengtasamy – <strong>Toll</strong> Priority, Port Melbourne, VIC<br />
Darren Reith – <strong>Toll</strong> IPEC, Altona North, VIC<br />
Dave Richardson – <strong>Toll</strong> Tranzlink, Auckland, NZ<br />
Deanne Mitchell – <strong>Toll</strong> Global Forwarding, Tauranga, NZ<br />
Dianne Wilson – <strong>Toll</strong> Global Forwarding, Tullamarine, VIC<br />
Fran Pastura – <strong>Toll</strong> Priority, Erskineville, NSW<br />
Frank Gurmai – <strong>Toll</strong> IPEC, Altona North, VIC<br />
Gavin Hawker – <strong>Toll</strong> Tranzlink, Christchurch, NZ<br />
Geoffrey Day – <strong>Toll</strong> Express, Richlands, QLD<br />
Graham Edward Drummond – <strong>Toll</strong> SPD, Chullora, NSW<br />
Graham Troy – <strong>Toll</strong> Express, Perth, WA<br />
Gregory Jensen – <strong>Toll</strong> IPEC, Brisbane, QLD<br />
Isabella Douglas – <strong>Toll</strong> Fast, Murarrie, QLD<br />
James McWilliams – <strong>Toll</strong> Express, Eastern Creek, NSW<br />
Joanne Waldron – <strong>Toll</strong> Tranzlink, Christchurch, NZ<br />
John Kowalczyk – <strong>Toll</strong> Express, Eastern Creek, NSW<br />
Julie Ann Holmsted – <strong>Toll</strong> SPD, Regency Park, SA<br />
Karen Bishopp – <strong>Toll</strong> Priority, Coorparoo, QLD<br />
Martin Hans Leck – <strong>Toll</strong> SPD, Chullora, NSW<br />
Morgan Watts – <strong>Toll</strong> IPEC, Perth, WA<br />
Patricia Polyak – <strong>Toll</strong> Express, Regency Park, SA<br />
Paul Robinson – <strong>Toll</strong> Fast, Banksmeadow, NSW<br />
Peter Dransfield – <strong>Toll</strong> IPEC, Townsville, QLD<br />
Peter Stewart Philip – ORX, Moolabin, QLD<br />
Phillip Eric Johnson – QRX, Cairns, QLD<br />
Robert Charles Sperling – <strong>Toll</strong> SPD, Brisbane, QLD<br />
Robert Kent – <strong>Toll</strong> Express, Perth, WA<br />
Robert Symons – <strong>Toll</strong> Shipping, Burnie, TAS<br />
Robert Ward – <strong>Toll</strong> Express, Perth, WA<br />
Ronald James – <strong>Toll</strong> Priority, Erskineville, NSW<br />
Ronald Michael Hicks – <strong>Toll</strong> Global Resources,Tomago, NSW<br />
Sam Debrincat – <strong>Toll</strong> Shipping, Port Melbourne, VIC<br />
Sam Dib – <strong>Toll</strong> Express, Eastern Creek, NSW<br />
Scott Foster – <strong>Toll</strong> Priority, Erskineville, NSW<br />
Simon Thomas Wylie – <strong>Toll</strong> Global Resources,Tomago, NSW<br />
Steven Westerberg – <strong>Toll</strong> IPEC, Homebush, NSW<br />
Stuart May – <strong>Toll</strong> IPEC, Perth, WA<br />
Troy Kimmorley – <strong>Toll</strong> Energy, Barrow Island, WA<br />
Wayne Turner – <strong>Toll</strong> IPEC, Newcastle, NSW<br />
CLUB 20<br />
Alan Burgers – <strong>Toll</strong> IPEC, Moorebank, NSW<br />
Bill Anderson – <strong>Toll</strong> Logistics, Wellington, NZ<br />
David Keith Gilmore – QRX, Moolabin, QLD<br />
George Karkanis – <strong>Toll</strong> Global Information Services, Doveton, VIC<br />
Graeme Mann – <strong>Toll</strong> Global Forwarding, Auckland, NZ<br />
Helen Lauder – <strong>Toll</strong> IPEC, Altona North, VIC<br />
John TePona Adams – <strong>Toll</strong> Global Resources,Tomago, NSW<br />
Kathleen Crowe – <strong>Toll</strong> Fast, Banksmeadow, NSW<br />
Neville Anderson – <strong>Toll</strong> Priority, Brisbane Airport, QLD<br />
Patrick Walter Haydon – QRX, Moolabin, QLD<br />
Patricia Cassar – <strong>Toll</strong> Global Forwarding, St Peters, NSW<br />
Paul McGarry – <strong>Toll</strong> IPEC, Canberra, ACT<br />
Sidney Subritzky – <strong>Toll</strong> IPEC, Moorebank, NSW<br />
Tony Lagahetau – <strong>Toll</strong> Tranzlink / Auto Express, Auckland, NZ<br />
William Smith – <strong>Toll</strong> Express, Richlands, QLD<br />
CLUB 25<br />
David Allen – <strong>Toll</strong> Global Information Services, Adelaide Airport, SA<br />
James Moore – <strong>Toll</strong> Express, Perth, WA<br />
Julie Hagen – <strong>Toll</strong> Global Forwarding, Tullamarine, VIC<br />
Louise Barlow – <strong>Toll</strong> Priority, Silverwater, NSW<br />
Maria Dmyterko – <strong>Toll</strong> IPEC, Brisbane, QLD<br />
Maxwell George Rowley – <strong>Toll</strong> SPD, Chullora, NSW<br />
Pavey Marian – <strong>Toll</strong> SPD, Chullora, NSW<br />
Peter Kent Corrigan – QRX, Moolabin, QLD<br />
Roland Nicholson – <strong>Toll</strong> Global Forwarding, Tullamarine, VIC<br />
Steven Lewis – <strong>Toll</strong> Global Forwarding, Murrarie, QLD<br />
Terry Bartsch – <strong>Toll</strong> Tasmania, Port Adelaide, SA<br />
Toula Kouros – <strong>Toll</strong> Express, Wollongong, NSW<br />
Wayne Commerford – <strong>Toll</strong> Priority, Port Melbourne, VIC<br />
CLUB 30<br />
Anita Johanna Perry – QRX, Moolabin, QLD<br />
Emma Marderoussian – <strong>Toll</strong> Global Forwarding, Mascot, NSW<br />
Gavin Edge – <strong>Toll</strong> United, Whangarei, NZ<br />
John Alderman – <strong>Toll</strong> Global Information Services, Doveton, VIC<br />
Kenneth William Chellingsworth – QRX, Rockhampton, QLD<br />
Terrence Weatherley – <strong>Toll</strong> IPEC, Ballarat, VIC<br />
Tony Kilner – <strong>Toll</strong> Tranzlink, Dunedin, NZ<br />
Trish Rudd – <strong>Toll</strong> Tranzlink, Auckland, NZ<br />
CLUB 35<br />
Cecil Franckiewicz – <strong>Toll</strong> Express, Eastern Creek, NSW<br />
Colin Gerard Graham – QRX, Moolabin, QLD<br />
Glenn Biggs – <strong>Toll</strong> Global Forwarding, Murrarie, QLD<br />
Gordon Burgemeister – <strong>Toll</strong> Priority, Adelaide Airport, SA<br />
CLUB 40<br />
Bob Coleman – <strong>Toll</strong> SPD, Perth, WA<br />
Robert Arthur Colman – <strong>Toll</strong> SPD, Perth, WA<br />
Staff Milestones<br />
CLUB 45<br />
Graham Owen – <strong>Toll</strong> Global Forwarding, Murrarie, QLD<br />
<strong>Toll</strong> <strong>Today</strong> <strong>March</strong> – May <strong>2011</strong><br />
43
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