Toll Today March 2011 - TOLL Group

tolltoday 

Toll Wins ‘Asia’s Best 3PL 

Supply Chain Provider’ Award 

on page 03 

Toll Australian Flood Appeal 

on page 32 

March – May 2011 

Toll IPEC 

Opens New 

A$46 Million 

Logistics 

Facility in 

Hazelmere 

on page 22

Message from Management 

02 

Contents 

Introducing Toll Intermodal 

The Toll SPD and QRX brands 

have been with us for a long 

time, however over recent years 

it has become more apparent that 

they do not reflect what either business 

does, and as such these names 

mean little to our customers. I am 

forever being asked what the SPD 

acronym represents and the two 

answers I use are Soap Powder 

Distribution or Speedy Prompt 

Delivery! When talking to our 

people and customers, they 

refer to the name but 

remember the service, 

dedication and attitude of the 

people within the business. 

Under the Group restructure 

in January 2010 both Toll 

SPD and QRX became part 

of the Toll Domestic 

Forwarding division. In line 

with the Group-wide rebrand, 

and some property and senior 

management changes, it was 

considered a good time to bring 

the two businesses together and 

rebrand with a fresh new name. 

So now, Toll SPD and QRX 

will together be known as Toll 

intermodal. Brett Curtis, former 

GM at Toll SPD, is now the General 

Manager of the business, responsible 

for the integration. Ex-QRX Group GM 

Viv Botsford will continue his role at 

Toll Refrigerated and has taken on the 

challenge of building and consolidating 

our dedicated refrigeration businesses 

including Toll Refrigerated, MFL and 

Toll Regional Wagga Wagga. 

Global Logistics 03 

Specialised and 

Domestic Freight 09 

Domestic Forwarding 14 

Global Resources 17 

How wiLL ouR CuSToMERS 

BEnEFiT FRoM onE BuSinESS? 

n Our customers will have a true rail 

network business from Cairns to 

Perth with complete visibility, track 

and trace, and one bill. 

n They can access multi modal 

(rail, sea, road) capability. 

n We’ll be able to offer cross 

docking consolidation capability. 

n They will deal with a single point 

of contact. 

How wiLL THiS 

aFFECT ouR STaFF? 

n Staff will work within a true 

national business. 

n There will be greater succession 

and promotional opportunities 

as part of a bigger organisation. 

n Staff will be able to offer customers 

a broader range of products 

and services. 

THE nExT STEPS 

As we move to one business over the 

next 12 months, our customers should 

not see any disruptions or change to 

their service, and will benefit from new 

offers and products. We will continue 

to use the same systems so that the 

consolidation process runs as smoothly 

as possible. 

The site at Moolabin, Queensland will 

be renovated to cater for the combined 

new businesses. Assets, including 

fleet will be looked at to ensure we 

can benefit from as many synergies 

as possible. 

Global Express 21 

Global Forwarding 25 

Toll Group 28 

Community 32 

Staff Milestones 43 

This is an exciting time in the 

development of Toll Intermodal, 

and we truly believe we are creating 

a complete end-to-end road, rail and 

sea service provider, from which our 

domestic customers within Australia 

will greatly benefit. By aligning the 

systems, expertise and people of both 

of these excellent businesses, 

we stand to create a new business 

with exciting prospects. 

I look forward to reporting the 

progress of Toll Intermodal over 

the coming months. 

Paul Ebsworth 

Divisional Director 

Toll Domestic Forwarding n 

EDiToR 

Group Corporate Affairs 

E editor@tollgroup.com 

HEaD oFFiCE 

Level 7, 380 St Kilda Road 

Melbourne 3004 

P + 61 3 9694 2888

1 

Toll Wins 

Through a joint nomination with customer, Colgate- 

Palmolive in China, the award was presented to 

Toll Global Logistics at the 2010 CHaina awards 

ceremony held in Shanghai on 18 November 2010. 

The award is a first class recognition of Toll’s successful 

operations with Colgate-Palmolive throughout China 

specifically in our proven excellence in developing and 

delivering supply chain solutions and services in the region. 

Through a rigorous selection and nomination process, 

a panel of nine industry experts on CHaINA’s board 

of advisors selected Toll Global Logistics over other 

leading nominees. 

In the nomination submission, Toll Global Logistics 

successfully demonstrated the scale, importance and 

transparency of its Delivery Schedule System (DSS) 

program started in 2008 for Colgate-Palmolive’s 

operations in China. 

The DSS is a joint effort between the customer and Toll’s 

account management team, which used Toll’s continuous 

improvement plan model. Some benefits included: 

n A more structured approach for placing purchase orders 

n More environmentally friendly back-end operations 

n Reduced emissions due to better planned delivery 

schedules, and 

n Improved efficiencies for the customer’s field sales 

team in China. 

‘Asia’s Best 3PL Supply 

Chain Provider’ Award 

TOLL’S GLoBaL LoGiSTiCS DIvISION HAS BEEN awaRDED THE GLOBAL SuPPLy CHAIN 

COuNCIL’S AWArD FOr BEST THiRD PaRTy LoGiSTiCS (3PL) SuPPLy CHAIN PrOvIDEr in aSia. 

Stuart Han, Director of Customer Service and Logistics 

at Colgate-Palmolive in China, praised the joint effort, “Toll 

Global Logistics has been an innovative 3PL provider to 

Colgate-Palmolive for over 12 years and the DSS program 

is another example of how they have helped us to optimise 

our China supply chain. 

“The DSS program brought significant benefits to many 

parts in the chain, including savings in back office finance 

and administration, and enabled the sales team to be much 

more efficient than previously,” Stuart added. 

wayne Hunt, President and Chief Executive Officer at Toll 

Global Logistics said, “This award is testimony to our team’s 

tireless efforts and commitment to supply chain operational 

excellence. After a successful rebranding exercise in China 

in August 2010, the award is recognition of Toll’s capacity to 

lead and manage our customers’ supply chains. 

“Winning the award of the best 3PL supply chain provider 

in Asia further shows our competence as the lead logistics 

provider in the retail and consumer sector both in China 

and across the region,” Wayne concluded. 

This is a fantastic award and great recognition of all 

management and employees at Toll Global Logistics 

in China and the Asian region – congratulations and 

well done to all involved! n 

Global Logistics 

1 Team from Toll 

Global Logistics and 

Colgate-Palmolive 

Greater China receiving 

the Best 3PL Supply 

Chain Provider Award 

in Asia. 

Toll Today March – May 2011 03


04 

Toll Global Logistics receives Minister’s 

Honours roll at the Home Team National 

Service Awards in Singapore 

1 Wayne Hunt 

receiving the Minister’s 

Honours Roll award 

from K. Shanmugam, 

Singapore’s Minister 

for Home Affairs and 

Minister for Law, at the 

Home Team National 

Service Awards 

Presentation Ceremony 

on 26 October 2010 

in Singapore. 

Behind every operationally-ready National 

Serviceman (NSmen), is a supportive employer. 

Despite the sometimes inconveniences, support 

given by employers to the NSmen has remained high. 

Toll Global Logistics has been a firm believer in 

promoting the releasing of employees for their National 

Service obligations. This helps staff to focus on their 

duties, supporting the safety and security of Singapore. 

In recognition of the consistent support to NSmen by top 

tier companies in Singapore, the Minister’s Honours Roll 

was introduced by the Home Team in 2008 to recognise 

top employers who have shown exemplary support for 

their NSmen. 

Toll Global Logistics is among the five new companies 

awarded this year, and put in place initiatives that minimise 

deferrals as well as programs to promote physical fitness 

among its NS employees and various forms of recognition 

for outstanding NS performance. 

Dennis Seen, Deputy Director for Integrated Logistics, 

explained the supportive role Toll plays in Singapore. He 

said, “At Toll Global Logistics we support and recognise the 

contribution of every NSman in their total defence activities. 

Outstanding performers can look forward to receive 

commendations and rewards from the company. They will 

be given an incentive equivalent to 50 percent of what is 

awarded for their IPPT. In addition, staff who demonstrate 

excellent performance will be awarded with an additional 

day off ”. 

wayne Hunt, President and Chief Executive Officer 

represented Toll Global Logistics in receiving the award 

from K. Shanmugam, Singapore’s Minister for Home 

Affairs and Minister for Law, during a ceremony officiated 

by the Singapore Police Force and in the presence of 

the Ministry of Home Affairs and Singapore Civil Defence 

Force on 26 October 2010 in Singapore. 

Wayne said, “Toll Global Logistics has a policy to ensure 

all staff who are undergoing their military obligations will 

be supported. Their task at work will be redesignated to 

other staff while they are away. By doing so, it gives them 

a peace of mind to concentrate fully on their NS roles”. 

With the support employees receive, they are motivated 

for their training and can expect to return to work feeling 

fitter and more focussed. 

“My company fully supports me when I am required for 

my NS duties. My job is planned for and reallocated to 

other colleagues while I am away so that I can concentrate 

on my NS duties,” said LCP (nS) Effendy Bin Kamsan, 

a Home Team NSman and an employee in Toll Global 

Logistics in Singapore. 

Toll Global Logistics is proud to support its staff in 

Singapore as they fulfil their commitment to their country 

and community. n 

1

IdeaLab’s Long-range rFID Technology – 

FOCuS to Automate Store Management 24 by 7 

Today, many companies are leveraging technology 

to manage costs, boost efficiencies and enhance 

customer service. Yet, many also report constraints 

in the ability to operate the technologies effectively. Many 

technologies require stringent processes and a disciplined 

workforce to operate them. 

In December 2010, Tan Tock Seng Hospital Rehabilitation 

Center in Singapore renewed its contract with Toll Global 

Logistics to manage its linen store with an average inventory 

of 10,000 pieces. IdeaLab, a technology innovation unit 

within Toll Global Logistics, replaced the existing system 

with FOCUS, their newly developed long-range Radio 

Frequency Identification (RFID) Inventory Management 

Platform. 

The FOCUS system has enabled IdeaLab to manage the 

hospital’s linen store unmanned, 24 hours a day, seven 

days a week, whilst keeping real time inventory visibility 

and on-time replenishments in a timely manner. 

Sim Teck Meh, Head of the hospital, said, “My nurses can 

walk into the linen store anytime, pick up the required linen 

and leave very quickly. It’s natural and efficient. Previously, 

they had to sign-in to an inventory system to register the 

picked linen before leaving the store”. 

“We are definitely not going back to the old way,” 

added Sim. 

Chua Joo Chye, Operations Manager at Toll Global 

Logistics, explained how FOCUS works at the hospital. 

“An RFID reader portal is mounted at the doorway of the 

store. Every piece of linen is embedded with a unique RFID 

tag, while the nurses are issued with RFID staff badges. As 

these pieces of linen are taken out of the store or returned 

to the store through the portal, the RFID tags are read and 

FOCUS will automatically decrease or increase inventory 

counts accurately with detailed transactions recorded. The 

transaction record will display real time data such as who 

has taken what type of linen, when and where was it taken 

and possibly why the linen was taken. This level of data 

recording also enables us to automatically invoice for 

services as provided. 

“Now that the data is accurate, timely and complete, a daily 

linen utilisation, inventory and movement report is easily 

generated. Through simple data analysis, I can then decide 

to keep the correct buffer stock for the correct linen types 

on site, resulting in fewer and smarter replenishment runs 

which includes more freed up store space. I have also 

removed the cost of storekeepers too, plus I have a better 

understanding of cycle turns”. 

“Furthermore, cycle counting can be done within six 

man hours, a 70 percent reduction compared to before,” 

added Chua. 

Prior to the FOCUS implementation, Toll Global Logistics 

would occasionally miss service level targets due to stock 

shortages in the store. This could occur when the nurses 

failed to register out-going linen, especially during the early 

hours of the morning. In the past, we had to hire storekeepers 

to ensure the inventory system was updated correctly, whilst 

cycle counting would take days to complete and reconcile. 

With the newly deployed long-range RFID inventory 

management solution, we are now able to track and trace 

their linen movements more effectively, provide real-time 

data on inventory availability and usage as items move from 

storage to individual nurses, and ultimately to the patients 

who use them. This accurate management of the hospital 

supply chain – from scheduling through discharge – is 

essential to improving workflow and charge capture. 

As in the case of the Tan Tock Seng hospital, RFID 

application can provide hospitals with an economical way 

to measure a large number of parameters, streamline 

workflows and introduce efficiencies and cost savings 

across the entire healthcare inventory management chain. 

Similarly, the same application can be duplicated in any 

environment that requires such needs for example, the 

hospitality industry. 

IdeaLab will continue to improve FOCUS to be applicable 

for any inventory or assets or equipment management, 

and is keen for other business units across the Toll Group 

to consider FOCUS in their own or their customers’ 

operations. For more information, contact James Chan 

at ideaLab: james.chan@tollgroup.com n 

an illustrative Diagram: 

a Typical Linen Supply Chain work Flow 

Hospital 

Wards / 

Patients 

Replenish 

Hospital 

Warehouse Linen 

Clean Laundry 

Repair & Service Room 

Clean 


Soiled 



06 

Lean – up and running at Morningside Facility 

1 Toll Auto, 

Morningside 

Lean Team in 

their training room. 

L-R: Simon Allin, 

Damian Dunn, 

Richard Lockwood, 

Cherie Jaillet, 

Tony Oelosfe, 

Chris Brown, 

Darren Piper, 

Jason Wright. 

Absent: 

Murilo Fabri. 

The Toll Auto Komatsu site in 

Morningside, Queensland kicked 

off its Lean training in early 

August 2010, and the team are already 

passing on the benefits. The practical 

hands-on training structure applies the 

basic principles of Lean and puts them 

into practice from day one. 

The team performed a ‘Waste 

Observation’ of their work areas in 

the first session which resulted in a 

C4 (structured problem solving tool) 

exercise. Throughout the following 

seven training sessions, the teams 

then had the opportunity to use their 

new knowledge to further eliminate 

waste or refine their improvements. 

After completing their final session, 

and delivering a report to the senior 

management team on what they had 

learned and achieved, the Lean team 

at Morningside had this to say. 

Cherie Jaillet, HSE Coordinator, 

Toll auto – Components 

“Our Lean report to Joe Serratore 

was a great success. All staff on our 

Lean team contributed to ensuring our 

day was successful and informative. 

The Morningside Lean team has 

embraced its learnings from Richard 

Lockwood and is continuing to make 

Lean improvements every week onsite. 

“Lean has not only taught us to identify 

waste, it has developed a group of 

people who now strive to work together 

as a team. The Lean training has further 

reinforced the Toll culture of working 

together as One Toll. We would all like 

to thank Richard for the time he has 

spent with us”. 

Damian Dunn, warehouse 

Manager Komatsu, 

Toll auto – Components 

“Lean was embraced by all involved at 

Morningside and the results have been 

fantastic. The greatest improvement 

from a management perspective has 

not been the physical changes or 

efficiency improvements, which can 

be easily monitored, but the change 

in my team members’ approach to 

their daily tasks, improved moral 

and team building. 

“The tools and knowledge gained by 

those involved, together with their 

change in focus will ensure that 

continuous improvement is always alive 

in Morningside. The team now has a 

clear vision on the standards that need 

to be set, how we go about setting 

them and ensuring these standards 

are maintained. The focus now needs 

to be on filtering our learnings down 

onto the floor to create a real Lean or 

continuous improvement culture”. 

1 

PuTTinG LEan inTo PRaCTiCE 

The first C4 completed at the site has 

resulted in reorganising the receiving 

area. The relaid out the area has 

greatly improved productivity and flow. 

The receiving area now uses less 

overall space resulting in a significant 

reduction in operator walking. Rubbish 

management has improved to further 

reduce motion. Containers are now 

unloaded and received faster resulting 

in improved order to delivery times. 

Benefits have resulted in a 67 percent 

reduction of operator walking when 

sorting freight in the receiving area 

and gone a long way to impact the 

overall site efficiency improvements. 

The site efficiency rating has shown 

a 45 percent overall improvement 

between February and November 

(NB efficiency is a calculation of total 

lines processed divided by total direct 

hours worked). The next areas of 

focus will be despatch and storage 

which will yield further improvements. 

Even our customers have started to 

see the benefits of Lean. Gordon 

wilson, National Parts Logistic 

Manager, Komatsu Australia said, 

“Lean is a business culture change 

that when delivered successfully has 

significant benefits to all aspects of 

the supply chain. Toll Auto is always 

focussed on supporting our business 

with the highest levels of safety [zero 

Lost time injury frequency rate to date, 

over 500 days] and total efficiencies. 

“Implementing this program within the 

largest DC operation at Morningside 

has already seen dramatic results 

such as delivering increased efficiencies 

upon inbound and outbound functions, 

and assisting with lead time reductions, 

increase parts availability, increase 

storage capability and waste removal 

in the supply chain. All these elements 

impact the total business cost and 

customer support favourably. 

“I wish to thank the management of 

Toll and the complete project team for 

being so positive and proactive to this 

new culture within this operation”. n

Toll Auto Opens New Centre for vW 

Toll Auto will be launching its 

exciting new contract with 

Volkswagen in a purpose 

built facility in Singapore. 

The state of the art vehicle preparation 

centre is equipped with up to date 

facilities including a spray painting 

booth and paint mixing room, leather 

seat installation area and an accident 

repair centre for Volkswagen. 

Healthy Living Program Launched 

for Melbourne Staff 

healthy food and regular exercise. The team wants to turn 

this culture around and is determined to take the first steps 

to becoming healthier. 

Toll Global Logistics staff in Melbourne have started 

a healthy lifestyle program. The initiative which will 

run for 12 weeks, will aim to promote healthy eating, 

exercise and good lifestyle choices in a bid to improve 

the wellbeing of the participants. 

The team will be supported by a nutritionist who will help 

monitor their journey and help them reach their personal 

goals. 

The transport industry is a particularly bad offender when 

it comes to healthy living. Drivers who are on the road for 

long periods at a time do not always have access to fresh, 

From this new location, Toll Auto will 

provide a range of services for VW 

such as CBU compound and inventory 

management, pre-delivery checks, 

accessory installation, port clearance, 

custom brokerage and car carrying 

transportation. 

With the new vehicle preparation 

centre, Toll Auto in Singapore now 

manages more than 1 million sqft 

of compound and parts storage, 

as well as 320,000 sqft of warehouse 

storage and further office space. 

With the completion of the new facility, 

Toll is able to meet the increasing 

storage demands of Volkswagen, and 

accommodate this key customer’s 

growth plans over the coming years. n 

This program is part of a long term strategy to invest in 

the health and wellbeing of our employees as this is integral 

for a productive, sustainable and safe business. With over 

50 registered participants so far, the program is starting 

to get people talking about their health and spreading 

the message amongst their colleagues and families. 

We look forward to hearing the progress of the team in 

the coming months. n 




08 

Singapore Staff Celebrate Long Service Awards 

1 25 and 30 years 

of service. 

2 5 years of service. 




The Toll Global Logistics team in Singapore held its 

annual Long Service Award on 14 December 2010 

at the Temasek Club. Senior management were 

invited to attend this event to celebrate together with the 

162 recipients. 

The function honoured and recognised our employees 

that have worked for the company for a period of five years 

or more. It also allowed management to show appreciation 

and acknowledgement of employees’ loyalty, hard work 

and dedication in ensuring Toll Global Logistics’ continued 

excellence over the years. 

In 2010, long service awards were awarded to 162 recipients 

including 159 employees from Toll Global Logistics and 

three from Toll Global Resources. The breakdown in years 

of service is as follows: 

ToLL GLoBaL LoGiSTiCS 

5 years of service – 47 recipients 





30 years of service – 2 recipients. 

ToLL GLoBaL RESouRCES 

5 years of service – 1 recipient 


At the awards ceremony, wayne Hunt, President / CEO 

of Toll Global Logistics, congratulated and praised the long 

service employees for their commitment to the company 

and their dedication throughout their service. 

Wayne pointed out that Toll Global Logistics has seen 

significant growth and development opportunities over 

recent years in the Asia Pacific region. He emphasised 

that the most important resource in our organisation is 

our employees. 

Joe Garbellini, Director of Marine Logistics at Toll Global 

Resources also presented the award to three Toll Marine 

Logistics recipients. 

Chan Buay Lang, Karen, Senior Logistics Assistant, 

presently employed in GS Hub, Fulfillment Logistics, Toll 

Global Logistics shared her thoughts on working with 

Toll for over 30 years, “I left school in the early 80s and 

joined Chartered Industries of Singapore as a confidential 

clerk performing clerical duties. 

“Over the years I took courses and found myself working in 

different areas of the company. I trained in HR, did some HR 

duties and went on to become a senior purchasing assistant. 

Over the past three decades, I’ve seen how the company 

has grown from a small unit to the established and well 

known global logistics company it is today. This company 

encourages employees to continually improve their skills. 

I hope to continue contributing to the company in any way 

I can, until my retirement”. 

Another colleague who took the 30 year honour is 

Chan Kwok Fai, Logistics Supervisor Automotive, 

Fulfillment Logistics, Toll Global Logistics. He said, “After 

leaving school in the 80s, I joined Singapore Automotive 

Engineering (SAE) as a storekeeper. I worked my way up 

and presently I am in the Quality Assurance department 

doing inspection of incoming automotive spares from local 

and overseas units. Since joining in the 80s, I have seen 

the company’s transformation from a small firm to one 

of the world’s best logistics firms. I look forward to serving 

Toll for many more years to come”. n 

2 3 

4 5 

1

6 

7 8 9 

Toll Express Projects Team Leads the Way 

The Toll Express Projects team is a group of industry 

experts operating from Toll Express’ Newburn premises 

in Western Australia. Working in partnership with the 

mining and industrial sectors from the initial contracting 

stage through to completion, this team has grown significantly 

over the years. 

The team was established back in the 1980s with the first 

project to mobilise the Western Mining Corporation Kambalda 

Mine and Nickel Refinery. This was quickly followed by the 

transfer of plant and infrastructure from Western Australia 

to Olympic Dam, South Australia to construct the Whelan 

Headframe, and consequent sinking of the first mining shaft 

at Roxby Downs. 

Over the years, clients such as P&H Minepro have come 

to expect a high level of service and reliance for on time 

every time deliveries. The range of tasks for P&H Minepro 

has involved overnight satchels to major project management 

in mobilisation / demobilisation of mining shovels / 900T 

dragline into Australia’s remote locations. 

Whatever the task in hand, Toll Express Projects team has 

vast experience in delivering oversized loads in challenging 

locations to meet strict time constraints. So when the 

team was recently approached by nMT, they took on the 

challenge in earnest. 

The primary focus of the recent NMT task was to transport 

218 loads of cargo from seven vessels from Port Hedland 

to the BHP Billiton yandi mine site. The 482km journey 

had to be strategically planned to allow for the oversized 

freight to pass safely through some of Australia’s most 

remote areas. 

The range of tasks included the building of a full logistics 

program for the course of the project’s construction 

comprising heavy haulage, over dimensional movements, 

local and interstate deliveries, along with the design of 

heavy lift programs. The team also had to coordinate police 

and pilot escorts, and closing down the streets of Port 

Hedland as loads up to 14m wide, 28m length and 7m high 

passed through. 

As with any planning event, the success is in the detail. 

The input from the WA police, pilots, local shires, main 

roads department and contractors were of such a high 

standard, that the route planning is now enshrined as 

the lead example for future projects. 

The team was also grateful for the support of their clients 

and partners including Sinclair Knight Merz, nMT Projects 

and Laing o’Rourke. n 

Specialised and Domestic Freight 

6 – 9 Toll Express 

carves out a path 

for oversized 

vehicles through 

Western Australia’s 

most challenging 

landscapes. 

Toll Today March – May 2011 

09


Toll Inventory Capital Solutions 

Impresses Caterpillar 

10 

TOLL INvENTOry CAPITAL SOLuTIONS IS A SPECiaLiSED BuSINESS uNIT THAT HAS DEVELoPED 

AND SuPPoRTS A FuLL FuNCTION INvENTOry AND DISTrIBuTION MANAGEMENT SySTEM. 

THE METHODOLOGy CAN BE uSED By BuSINESSES INSIDE TOLL AND FOr CuSTOMErS OF THE 

TOLL GrOuP. 

The inventory management system is based on risk 

management principles and is used for optimising 

all classes of stock from raw materials through 

to work-in-progress and finished goods. Where needed, 

it includes demand forecasting, master production 

scheduling and stock replenishment / procurement. 

The Toll Inventory Capital Solutions system interfaces with 

customer Enterprise Resource Planning systems and the 

relevant Toll operations systems. The outcomes are usually 

improved product availability, improved stockturns and 

lowered operating costs. 

Over the past 13 years, Toll Inventory Capital Solutions 

has worked with a number of companies to improve their 

inventory management, and has recently been working 

closely with Caterpillar internationally on a number of 

exciting projects. 

ToLL inVEnToRy CaPiTaL SoLuTionS 

anD CaTERPiLLaR 

In 2005 the multinational equipment manufacturer, Caterpillar, 

acquired a stake in a leading Chinese earthmoving machine 

manufacturer Shandong SEM Machinery Co Ltd (SEM). 

Based in Qingzhou, China the company had previously 

been a hundred percent Chinese owned and had developed 

their own operating systems over many years. When 

Caterpillar took over the company they realised that 

some of these systems were effective, but there was 

also some room for improvement. Supply chain planning 

and execution, with emphasis on demand forecasting and 

inventory management was one of the disciplines that was 

lagging behind the current state-of-the-art products this 

function produced. 

In early 2007, Toll Inventory Capital Solutions was invited to 

present its ideas to Caterpillar’s management in Singapore. 

The team quickly realised that it could potentially offer them 

a very good solution for their newly acquired operation by 

improving their inventory and distribution planning, as well 

as the associated logistics services of warehousing 

and transport. 

The outcome of this meeting and the ensuing discussions 

was that we were introduced to the Caterpillar China 

management in Beijing and then to the SEM management 

in Qingzhou to further discuss opportunities. As this was a 

new market for Toll Inventory Capital Solutions, we invited 

management from Toll Global Logistics to accompany us 

to demonstrate Toll’s understanding and presence in the 

Chinese market. 

THE PRoPoSED SoLuTionS 

Working with Toll Global Logistics in China, we developed 

a solution that was well received by Caterpillar and the 

SEM management. 

The solution focussed on firstly getting a proper planning 

methodology and system in place for the SEM supply chain 

management. Secondly, we proposed to take over the 

warehousing and transport services for SEM by using 

the existing Toll Global Logistics infrastructure in China. 

In particular we explored the options of increasing the SEM 

footprint in China by using the regional Toll warehouses to 

increase the number of stocking locations for SEM in China. 

This could speed up delivery time to SEM customers and 

prevent some lost sales for the business. Clearly this posed 

an exciting opportunity for the team. 

We presented various prototyped and modelled solutions 

to SEM management. 

These models and findings, together with a supporting 

business case were presented to the SEM and Caterpillar 

management and they agreed to start by implementing 

the inventory solution. They will then look at the option of 

using the Toll warehousing network further down the line. 

After four months, the new inventory management system 

was implemented and launched.

150 

135 

120 

105 

90 

75 

60 

45 

30 

15 

0 

24-Mar-08 

24-Apr-08 

Start 

install 

System 

and 

Processes 

24-May-08 

24-Jun-08 

24-Jul-08 

24-Aug-08 

TRaininG THE TEaM in CHina 

Although the system implementation went as smoothly as 

we could have expected, the methodology implementation 

posed a further challenge – language. The ICS methodology 

involved process re-engineering, formal training and 

on-the-job coaching. However, the trainees all spoke 

Mandarin and the trainer spoke English. 

We were ready and able to overcome the language barrier, 

working closely with our colleagues in SEM to ensure our 

training was delivered and fully understood. 

Some three weeks later we handed over the ICS system. 

By now the system was live and our role was to process 

re-engineer, coach and monitor the team. 

Good results had to be obtained at SEM. Our trainees 

performed remarkably well and favourable results soon 

followed. The graph above shows the stock cover and 

service results achieved. 

We were delighted, as were our customers, the Caterpillar 

and SEM teams. 

oVERaLL inVEnToRy PERFoRManCE – EnD DECEMBER 2010 

Service 

Stock 

24-Sep-08 

24-Oct-08 

24-Nov-08 

24-Dec-08 

24-Jan-09 

24-Feb-09 

24-Mar-09 

24-Apr-09 

24-May-09 

24-Jun-09 

24-Jul-09 

24-Aug-09 

Cover Availability 

24-Sep-09 

24-Oct-09 

24-Nov-09 

24-Dec-09 

24-Jan-10 

24-Feb-10 

24-Mar-10 

24-Apr-10 

24-May-10 

ToLL oPPoRTuniTiES aT SEM 

In December 2010 Toll increased its scope of services 

at SEM when Toll Auto assumed control of the Beijing 

warehousing function. This is the first of what could be an 

initial total of nine warehousing projects in China for SEM. 

In addition to warehousing services, there is also an 

opportunity for Toll to assume accountability for all 

transport and local delivery services for SEM in China. 

Finally, SEM has enquired about our international services 

encompassing forwarding and clearing as well as logistics 

services generally in their export markets. Opportunities 

exist here for Toll Global Forwarding and Toll Global Logistics. 

ToLL oPPoRTuniTiES wiTHin 

CaTERPiLLaR GLoBaLLy 

Thanks to the excellent results at SEM, of which Caterpillar 

management in Beijing, Singapore and Peoria (US Head 

Office) has full visibility, Toll Inventory Capital Solutions has 

been invited to develop new solutions for additional 

Caterpillar divisions. Notable among these are Caterpillar 

Remanufacturing (US), Caterpillar dealers (Asia) and the 

new Caterpillar joint venture truck business (China). 

This work is now underway and we are exposing Caterpillar 

and the Caterpillar dealer management to Toll services 

globally. Working together as One Toll on this project has 

opened up the whole of the organisation to Caterpillar, 

helping them to appreciate how other parts of the Toll 

business can benefit their organisation. As such, new 

opportunities for Toll are likely to follow. n 


End 

24-Jun-10 

24-Jul-10 

24-Aug-10 

24-Sep-10 

24-Oct-10 

24-Nov-10 

24-Dec-10 

24-Jan-11 

100.00 

90.00 

80.00 

70.00 

60.00 

50.00 

40.00 

30.00 

20.00 

10.00 

0.00 


11


12 

Introducing Toll Transitions Workplace Team 

The Toll Transitions 

Workplace team: 

1 Bob Hughes. 

2 Karen Skillings. 

3 Bill Symes. 

4 Eve Wilson. 

5 Paul Dillion. 

6 Sarah Langstaff. 

7 Kate Pegg. 

8 Natalie Pearcy. 

9 Deb Lawson. 

wHaT wE Do 

Move Project 

Managers 

Filing and Storage 

Consultants 

Off-Site Storage 

Review and 

Recommendations 

(as part of our Filing and 

Storage Consultancy) 

Block and Stack 

Originally, Toll Transitions 

Workplace primarily focussed 

on large corporate workplace 

relocations, however the team has 

now grown and takes care of all 

elements of corporate moves. 

Since identifying gaps in the market 

and to meet client demands, Toll 

Transitions Workplace has grown 

nationally and now boasts a number 

of innovative services that compliment 

the original workplace service. Over 

the past several years this group has 

enjoyed tremendous success with 

the roll-out of their Filing and Storage 

Consultancy, Off-Site Storage 

Analysis, Block and Stack, Asset 

Management Consultancy and their 

Change / Communications Products 

and Services. 

This impressive expansion of unique 

services fits neatly with the growth 

strategy of this business, and has 

given this team the leading edge. The 

team’s market presence and vast skills 

cannot be matched by competitors. 

These additional service offerings 

have seen major transformations 

in Toll Transitions Workplace brand 

awareness within the industry and 

amongst clients that include 

architects, designers, construction 

managers and large corporations. 

Toll Transitions Workplace is excited 

about the future and is currently 

delivering successful solutions to an 

array of clients such as; Rio Tinto, 

anZ, Virgin Blue, Racing QLD, 

origin, aBC, Santos, MBF, HP, 

aurecon, Vision australia, Lexis 

nexis, Leighton’s Contractors, 

and Technology one. 

In addition to offering a full service 

to any relocating business, Toll 

Transitions Workplace can now also 

offer highly sought after environmental 

credentials. The team of Greenstar 

accredited project managers can 

implement initiatives and best practices 

for greener office environments. 

For further information about the team 

and how they can help relocate your 

business, contact Bob Hughes: 

robert.hughes@tollgroup.com 

or Karen Skillings: 

karen.skillings@tollgroup.com n 

n Provide move schedules and department Facilities Closeout n Organising checklists of all facilities-related 

move plans 

activities to closeout and reopen at the old 

n Get the best priced removals 

and new premises 

n Reduce the risks associated with relocating 

n Acting as in-house facilities manager 

n Attend onsite to supervise the move 

in a short or long term capacity 

n Review and capture existing file 

Asset Management n Implement exit strategies 

and storage holdings 

n Manage asset audits 

n Explore alternative storage types 

n Manage the auction and disposal process 

and address specific load requirements 

n Observe workflow practices and capture 

the amounts of storage required for 

day-to-day work 

n Map storage space to new premises 

of redundant assets 

n Assess off-site storage to reduce, recycle, Change / 

n Create operation manuals 

redistribute and dispose of excess storage Communications n Draft up company policy and procedures 

and file holdings 

Products and 

n Prepare and supply staff welcome packs 

services 

and induction booklets 

n Providing ushers to welcome and direct staff 

on first day in new premises 

n Validate and forecast staff numbers as well as provide block and stack scenarios 

1 

4 

7 

2 

5 

8 

3 

6 

9

WorkHealth Checks are the Catalyst for 

Positive Health Changes at Toll NQX 

Toll NQX is on a mission to support the health and 

wellbeing of its workforce. With the free WorkHealth 

checks being taken up by 95 percent of the team, 

planning is now underway for a range of ongoing health 

and wellbeing initiatives. 

An impressive 104 out of Toll NQX’s 109 staff members at 

Altona North signed up for a free WorkHealth check when 

the initiative was offered at the worksite. allyson Sullivan, 

HSE Coordinator, who organised the WorkHealth checks 

for Toll NQX, was a keen supporter of the initiative. 

“This is a really important program because workers can 

learn about health risks that they might not have known 

about before, and receive information on what they can 

do to improve their health. We really wanted to give as 

many of our staff as possible the chance to have a 

WorkHealth check,” said Allyson. 

“Our workforce is made up of lots of young guys, who may 

not have had their cholesterol or blood glucose measured 

before, so in particular we saw it as a great opportunity to 

help them get these things checked out”. 

With Toll NQX’s workforce comprising a range of job roles, 

from drivers always out on the road to depot staff on the 

floor, Health professionals started work at 5am to ensure 

all could benefit from the health checks, regardless of their 

shift pattern. 

Allyson appointed two champions in the team, who helped 

promote the initiative and encourage staff to put their names 

down. The benefits of the WorkHealth checks were discussed 

at toolbox and OH&S meetings, as well as updates in the 

internal newsletter and messages on payslips to remind staff. 

As part of the Christmas celebrations all staff within 

the Toll building located at Kerry Road, Archerfield 

were invited to participate in the Toll NQX HR 

department’s ‘Christmas Decorations’ competition. 

Staff worked in teams to decorate their work areas, and 

needed to name their display. Prizes were awarded for first, 

second and third place, as well as a prize for the most 

creatively decorated work area. This was judged by ballot 

making it the ‘People’s Choice Award’. 

Over a three week period, the enthusiasm and 

competitiveness shown by everyone was overwhelming 

with some wonderful displays and themes emerging. 

WorkHealth checks are free, 15 minute, confidential health 

risk assessments delivered in the convenience of the 

workplace. The initiative is run by WorkSafe Victoria, and 

aims to help every Victorian worker learn about their risk 

factors for type 2 diabetes and cardiovascular disease, two 

increasingly common yet preventable chronic diseases. 

WorkHealth also provides tools and resources to businesses 

to assist with their health and wellbeing programs. Allyson 

was among the first people to order the kit in Victoria, and 

has gone on to use some of the tools available in the kit to 

plan health and wellbeing initiatives for Toll NQX staff to get 

involved with. 

“In particular the survey template helped us gain feedback 

from staff about what sorts of activities they feel they would 

benefit from. One thing that came back is that our workers 

would love to have health checks done again down the 

track, to see how much they have improved,” said Allyson. 

Since the WorkHealth checks took place, some promising 

changes have been happening around the organisation. 

Several workers have committed themselves to quitting 

smoking, and many people are now eating more fruit, 

helped by a weekly fruit box introduced by Toll NQX. 

“We would recommend this initiative to other business units 

at Toll. Apart from staff time involved in coordinating and 

making the most of the opportunity, it didn’t cost us anything, 

and it’s a great way to show you care about your teams,” 

said Allyson. 

This program is only currently available to businesses in 

Victoria. Please contact your OH&S Manager to find out 

if similar initiatives are available where you work, visit 

workhealth.vic.gov.au or contact andrena Matthews: 

andrena_matthews@worksafe.vic.gov.au n 

Kerry road gets Creative at Christmas 

These included: 

n Winter wonderland 

n Santa’s den 

n Santa’s shack 

n Cup cakes 

n White Christmas 

n 32 Christmas Drive. 

Due to the overwhelming response, the judges also 

decided to award an encouragement prize, to congratulate 

those who had made an effort and got involved in the 

Christmas spirit. 

The winners, 32 Christmas Drive (pictured), were announced 

at the Christmas lunch, where the judges thanked all for 

taking part. The competition added to the wonderful Christmas 

cheer around the building. n 


10 

10 1st prize 

– 32 Christmas Drive. 


13

Domestic Forwarding 

14 

4,000 Containers 

On Boxing Day, two significant 

transport events coincided: 

the North Island Main Trunk 

railway line closed for annual 

maintenance between Pukekohe and 

Whangarei, and the new Pukekohe 

Container Terminal was opened. This 

meant, of course, that every container 

in and out of the new site had to be 

moved by road as rail was temporarily 

off-line. KiwiRail awarded the 

road-bridging contract to Toll Tranzlink 

and the FCL team geared up for 

one of the largest container road 

operations in Auckland’s history. 

The statistics of the holiday period 

work are truly awesome – Toll Tranzlink 

moved an average of 220 containers 

a day between Auckland, Pukekohe, 

Landed in 19 Days…Nice Work! 

A rELAXING CHRiSTMaS BREaK WAS vEry SHoRT-LiVED INDEED FOr THE TEAM AT 

ToLL TRanZLinK IN AuCKLAND, NEW ZEALAND. 

1 – 4 Moving 4,000 

containers by road. 

Hamilton, Tauranga and Whangarei. 

A total of 24 trucks were dedicated 

to the job and they worked for 19 days 

solid, 24/7. It’s estimated that more 

heavy vehicles drove through Pukekohe 

in this two and a half week period than 

during all of 2010. 

The project managers overcame a 

number of challenges including 

having to divert traffic to the Hamilton 

Container Terminal when the roads 

subsided around the new Pukekohe 

facility. 

The residents of Pukekohe who lived 

on or near the main truck route put up 

with increased noise, vibration and 

dust from the constant convoy. However, 

they and the local police who closely 

monitored the whole effort supported 

the whole job with generosity and 

good humour. 

When it was over and done in 

mid-January, the team hung up their 

hats and hi-viz jackets and allowed 

themselves a quiet celebration to 

mark a job well done. They had moved 

over 4,000 containers without mishap 

in 19 days; a tremendous effort that 

can only enhance the already strong 

relationship between Toll Tranzlink 

and KiwiRail. 

Greg Miller, Group General Manager 

of Toll New Zealand congratulated 

the team for their efforts and said, 

“Another grand effort by our road team 

in support of our customer KiwiRail”. n 

2 3 4 

1

oad Trauma Support Program 

Wins Safety recognition 

Toll Tasmania was a recent 

finalist for the ‘Best Workplace 

Solution’ category in the 2010 

Tasmanian Safety Awards. Held at 

the Grand Chancellor hotel in Hobart, 

on 30 October the team received 

recognition for their submission relating 

to road and accident trauma. 

With 239 serious road injuries and 

31 fatalities in the state in 2010, road 

safety is an important issue for all road 

users. As a leading transport operator 

in Tasmania, Toll has a responsibility 

to demonstrate best practice and this 

program does that. By responding 

to road trauma with a well structured 

Team Lands Top Supplier Award 

Congratulations to Toll SPD 

on recently winning the 

DuluxGroup Supplier 

of the Year for 2010. 

The team at Toll SPD attended an 

awards dinner in Melbourne in 

December where they were nominated 

for and won the DuluxGroup Supplier 

of the Year award for the Transport 

and Logistics (ANZ) 2010 category 

beating another five finalists to the title. 

Later in the evening, Toll SPD was then 

shortlisted with four other category 

Tui Products Ltd is a large and 

valuable customer for Toll Tranzlink 

in Tauranga, New Zealand. 

Using the Toll Tranzlink supply chain 

network in 2010, Tui Products Ltd won 

the very prestigious Mitre 10 Supreme 

Supplier of the Year Award. This award 

was in recognition of delivering garden 

horticulture products to all the Mitre 10 

stores around New Zealand, in full, on 

5 

counselling and support program, 

Toll hopes to give drivers the confidence 

and support they need to overcome 

any accidents they are involved in 

or witness to. 

winners for the coveted Supplier of 

the Year Award 2010 and won. The 

team received the award which was 

presented by the DuluxGroup CEO, 

Patrick Houilhan. 

The award is particularly special as 

it not only recognises the integral 

work Toll does with the DuluxGroup 

but also demonstrates the strength 

of the partnership. Additionally, as 

the DuluxGroup measures suppliers 

against 30 core competencies 

and then awards one supplier this 

prestigious award from over 3,000 

The program uses the services 

of a specialist provider in assisting 

Toll employees, contractors and 

third parties in recovering from 

road trauma related incidents. n 

DuluxGroup suppliers, this makes 

the win an even greater coup for 

the Toll SPD team. 

Mitre 10 and Tui recognise 

Toll New Zealand’s Great Service 

time, in specification and consistently 

throughout the year. 

Toll Tranzlink New Zealand was 

acknowledged by Tui Products as 

being the major contributor to their 

success and appreciation was warmly 

conveyed. Well done and a special 

thank you to all the Toll Tranzlink 

branches and staff. 

Brett Curtis, General Manager at 

Toll SPD accepted the award on behalf 

of his team and was delighted with 

the recognition his team received from 

one of their key customers. He said, 

“I wish to make special mention of 

the great teamwork and the effort from 

the account management team and 

the operations teams in all states who 

were all given special mention during 

my acceptance speech on the night”. n 

Toll New Zealand Group General 

Manager Greg Miller said, “This is 

fantastic news and much appreciated, 

but not expected, given that Mitre 10’s 

transport provider is our competitor, 

Mainfreight. 

“To see Mitre 10 recognise Tui as 

the supreme supplier and therefore 

acknowledge Toll New Zealand as 

Tui’s logistics partner shows we 

must be doing something right”. n 


5 The Toll Tasmania 

team receiving their 

commendation. 

L-R: Dylan Harper, 

Andrea Cross, 

John Simic, 

Steve McNamara, 

Ann Murray, 

David Holmes, 

Wayne Howells, 

Phil Giffard, 

William Hinds, 

and Steve Joseph. 

6 

6 L-R: Patrick 

Houilhan presents 

Brett Curtis with 

the award. 

7 

7 L-R: Stephen 

Thomas, Toll Tranzlink, 

Tauranga Branch 

Manager; Don Forgie, 

MD Tui Products 

Limited; and Rob 

Pakes, Business 

Development Manager 

Bay of Plenty / Waikato. 



16 

A New Way to Sell Toll IPEC in New Zealand 

1 L-R: Stephen 

Thomas, Branch 

Manager; Graeme 

Oliver, New Toll IPEC 

Driver / Sales; Elsie 

Dorothy, New Toll 

IPEC Driver / Sales; 

Georgie Green, 

Toll IPEC Supervisor 

Admin and Customer 

Services; Marshall 

Shears, Branch Toll 

IPEC Driver / Sales; 

Brendan Miezenbeek, 

New Toll IPEC 

Driver / Sales. 

To cope with the increased demand over the Christmas 

period, Toll IPEC in Tauranga had to call in casual 

drivers with vans to meet the increase of parcels into 

the Bay of Plenty. 

The drivers loved the job so much they wanted to stay 

on and become sales people as well as drivers for their 

allocated areas. The team has gone and sourced their 

newly branded Toll IPEC vans and trucks. 

To give the team the skills needed to sell Toll IPEC’s services, 

formal sales training has already started after working 

hours. The team’s enthusiasm and practical use of their 

newly acquired skills has already resulted in 28 leads and 

four new customers in less than a month. 

Farewell to Darryl Beckwith 

After more than 28 years of service, Toll Refrigerated 

National Operations Manager, Darryl Beckwith 

has retired. 

Darryl began working with Carpentaria Transport / QRX 

in February 1982 at its Rockhampton branch as the 

Administration Supervisor before being promoted to 

Branch Manager. Darryl then transferred to Brisbane 

in 1988, initially as Assistant Branch Manager and then 

worked his way up to Branch Manager. 

Nine years later, Darryl became the State Operations 

Manager for QRX. Since then, he has held the positions 

Toll announced the acquisition 

of McLaughlin Freightlines 

in December 2010. 

A specialist poultry transport business, 

McLaughlin Freightlines is a family run 

business in this rapidly expanding 

The area business development manager, Rob Pakes, 

and the Tauranga brand manager Stephen Thomas 

were discussing the need to hire a sales representative 

to support growth. However they have changed their 

minds since the taking on the super sales force. 

Both Rob and Stephen now agree that with the passion 

and attitude displayed by the drivers to succeed, the sales 

would be better suited to owner drivers who would own 

their areas and future income. 

Stephen explained the initiative as, “another exciting driving 

sales initiative underway”. n 

of National Operations / Linehaul Manager at QRX, and 

National Operations, Linehaul and Produce Manager with 

Toll Refrigerated. 

Darryl has seen many changes over time but has always 

adapted and been a major contributor to the business. 

We wish him all the best in his retirement. n 

Strengthening our Specialist Freight 

Capabilities with McLaughlin Acquisition 

sector. It services Baiada, Turi Foods, 

McKeys and other key players in 

the market. 

Paul Little ao commented on the deal, 

“McLaughlin Freightlines is a highly 

strategic acquisition adding strength 

to our existing Toll Refrigerated, Toll 

SPD and Toll QRX rail businesses”. 

The company generates annual 

revenue of A$20 million, and the Group 

expects the acquisition to be earnings 

per share positive in its first year. n 

1

Toll remote Logistics 

– Changing Our Name But Keeping Our Focus 

PDL ToLL HaS CHanGED iTS naME To 

ToLL REMoTE LoGiSTiCS 

As the remote logistics specialists of the Toll Group, our new 

name reflects both who we are and what we do. Although 

our name is changing, our focus remains the same. 

We provide complete logistics solutions to mining, 

peacekeeping and government organisations operating in 

remote and challenging locations. We also provide rapid 

response logistics in humanitarian and emergency situations. 

Our complete logistics solutions encompass the entire 

scope of logistics support – from remote supply chain and 

catering, through to helicopters and hospitals. 

Toll Remote Logistics has a range of established operations 

throughout the Asia Pacific and is a growing force in Africa 

and the Middle East. 

a SnaPSHoT oF ouR CuRREnT oPERaTionS: 

australian Defence Force Peacekeeping Contingent 

in Timor Leste 

Complete camp support solution for 1,400–3,000 

peacekeepers: 

n Procurement and remote supply chain 

n Rotary and remote aviation support 

n Medical, surgical and health services. 

BHP Billiton, mining exploration camp support in 

Zambia and Ethiopia 

Construction and management of mobile mining 

exploration camps: 

n Mobile and temporary camp construction 

n Camp management 

n Medical and AME services 

n Supply chain and subcontractor management. 

international Peacekeeping operations 

in Central africa 

Providing fuel distribution solutions to some of 

the world’s most challenging locations: 

n Supply of 2.5 million litres of fuel per month 

to remote locations 

n Management of geographically diverse and 

challenging supply chain 

n End-to-end supply chain solution. 

australian Federal Police Peacekeeping Personnel 

in Solomon islands 

Remote aviation and helicopter support services 

in Solomon Islands: 

n 24/7 helicopter support services 

n Emergency medical evacuation 

n Personnel movement. 

naval Ships’ Husbanding, asia Pacific 

Temporary supply chain solutions to support naval vessels 

visiting remote ports throughout Asia Pacific region: 

n Procurement and supply chain 

n Environmentally sound waste management and disposal 

n Liaison with local authorities. 

attorney General’s office 

Airport management and ground handling services on 

Christmas and Cocos Islands: 

n Airport management 

n Ground handling 

n Security and administration. 

Global Resources 

Being part of Toll Global Resources enables us to provide 

complete end-to-end solutions that connect the remote 

locations we work in with the rest of the Toll network. We 

work with Toll Mining, Toll Energy and Toll Offshore Petroleum 

Services to customise support solutions specifically for each 

customer. We then work closely with Toll Marine Logistics 

and Toll Global Forwarding to create complete supply chain, 

distribution and freight forwarding solutions. n 



18 

Barrow Islandupdate 

Mammoth Moves on Barrow Island 

1 Large water 

tank en-route to the 

accommodation 

construction village. 

Toll Energy is providing a wide variety of logistics 

services on Barrow Island, Western Australia for the 

Gorgon Project. One aspect of this activity is delivery 

of large and unusual equipment and material. Recently, Toll 

Energy received and delivered two electrical sub-station 

buildings and three large custom made water tanks. The 

tanks were 154,000 litres and 340,000 litres in volume and 

are for potable and fire fighting water storage in the 

accommodation village. 

Team Toll has been actively involved in the planning of this 

delivery since January. Detailed plans, including engineering 

studies for the safe and effective lifting of the tanks, road 

transport and environmental approvals, have been 

completed together with KJVG Logistics management, 

the project engineers, and planners. This approach was 

driven by the Toll Energy Safe and Incident Free (SaIF) 

philosophy which is underpinned by the idea of ‘Every 

Person – Safe – Everyday’. 

Prime assets for the task were Toll’s expert riggers, dogmen 

and crane operators, led by Paul Marshall, and the 

recently commissioned Favelle Tower Crane. The tower 

crane has a capacity of 330t; so the sub-station buildings 

at 48t and 52t, and the tanks at 37t and 47t, were well within 

its capacity. 

The sub-stations and water tanks were lifted from a barge 

alongside Land Backed Wharf, up to WAPET Heights, an 

area raised above the WAPET terminal area and the base 

of the tower crane. These proved to be straight forward lifts 

which the team managed efficiently and effectively. The two 

sub-station buildings were delivered direct to the 

accommodation village construction site with minimum 

fuss. Following dispersal of the sub-stations, the water 

tanks were prepared for road transport on a specialised 

Drake 8 axle trailer. 

The key issue for the transport task was safety as well as 

the protection of the unique fauna and flora on Barrow 

Island. Accordingly, the tanks had to be raised above the 

height of the vegetation along the whole route. This first 

water tank road move was conducted early on Friday 

evening, to avoid road closures and other heavy plant 

and equipment that operate on the roads during the day. 

On arrival at the unload location, the transport crew, led 

by Brian wolfsbauer, parked the prime mover, trailer and 

tank until morning. Early the following morning, the transport 

team completed the final few hundred metres into the 

offload point. Toll drivers andy Clarke and Kim Rosswere 

assisted by heavy haulage specialist personnel 

Hal Robertson and Geoff Dean, successfully completed 

these deliveries. The following two nights saw a repeat 

of this exercise with the largest tank delivered early on 

Monday morning. 

This activity, new and interesting as it was, is a rehearsal 

for the anticipated delivery of much larger water storage 

tanks, a challenge for which the team at Barrow Island 

are now practiced and prepared. The operation was well 

planned and conducted within the auspices of the Toll 

SaIF philosophy and stands the team in a good position 

to conduct more complex activities in the near future. n 

1

2 

Executives visit the Barrow Island Team 

The Toll Energy Barrow Island Supply Base was visited 

by MD, Paul Little ao and CFO, Brian Kruger. 

As part of a visit to a number of Toll Global Resources 

businesses in Western Australia and the Northern Territory, 

the stopover at the Barrow Island site provided the opportunity 

to see the diverse work that Toll performs in some of the 

most interesting locations in Australia. 

Paul and Brian were shown around the site and given a full 

safety induction, including an overview of the Toll Energy Safe 

and Incident Free (SaIF) philosophy which is underpinned 

by the idea of ‘Every Person – Safe – Everyday’. 

The past six months have seen some big changes 

in the Barrow Island Supply Base. The organisation 

has doubled in size to over 100 people and there has 

been some new equipment delivered to match the size 

of the project. 

It has been a really busy period for the Barrow Island Supply 

Base, but the most pleasing aspect of all is that growth has 

been achieved with a strong focus on safety. Both the Toll 

Energy and Tox Free teams have reached and surpassed 

the key milestone of 365 days lost time injury free. This has 

been a fantastic effort in our remote and challenging 

environment. The Supply Base has worked hard to implement 

the customer’s incident and injury free culture (IIF) and it is 

great to see that difficult work can be done safely. 

The equipment available to the Supply Base team is also 

changing. The Favelle Tower Crane is the latest addition to 

Supply Base landscape. Supplied by Marr Contracting this 

heavy lift crane is the largest capacity tower crane currently 

in operation in the world with a standard lift capacity 

of 330 tonnes at about 15m radius, and will lift 100 tonnes 

to 45m radius with around 130m of hook height and no 

support ties. It is an amazing piece of equipment and unlike 

conventional crawler cranes or truck cranes the M2480D is 

fully rated to operate in wind speeds up to 20m per second, 

which is more than double that of the crawler cranes and 

just what you sometimes need on Barrow Island. 

The second equipment change has been the transition from 

single trailer operations to road train operations. A great 

deal of planning went into this transition to make sure that 

all aspects of compliance were considered and the safety 

of other road users and the environment were maintained. 

They commended the staff for getting behind the philosophy 

and discussed how it was clear that activities and tasks 

were well planned and conducted with SaIF in mind. They 

both agreed that this would place the Supply Base in a 

good position to conduct more complex activities in the 

near future. 

Paul was interested in what employment opportunities the 

Supply Base had provided for existing Toll staff, and was 

happy to learn that the project had given existing Toll staff 

new and exciting challenges with some 28 staff having 

transitioned from existing Toll businesses. n 

Toll Energy Barrow Island 

Supply Base Keeps on Supplying 

3 

The Supply Base team undertook a ‘change management’ 

process that reviewed procedures and job hazard analysis, 

driver qualifications, equipment suitability, work and operating 

areas and the impact on other road users. 

The equipment has come on to the scene without incident 

and has made a measurable improvement to the distribution 

capability of the Supply Base and the overall productivity 

of transport team. 

The past six months have been very challenging. However 

by utilising Toll Safe and Incident Free as a basis for 

undertaking safe operations, the team is well positioned 

to face the challenges of the next six months which 

include the cyclone season and the hot summer weather. 

These additions to the Supply Base equipment show 

Toll Energy moving further ahead in providing higher quality 

and efficient service to the Gorgon Project, and allow 

Toll Energy to continuously remain competitive in the ever 

evolving oil and gas sector. n 


2 L-R: Michael 

Freeman, Paul 

Marshall, Paul 

Little AO, and 

Andrew Buthcer. 

3 The Favelle 

Tower Crane 

– the world’s largest 

capacity tower crane. 



20 

Listening to Staff to Improve our Safety Culture 

Toll Mining Services has taken an 

employee survey approach to 

finding out what their employees 

think of the company’s behaviour 

safety culture program ‘Thinksafe’. 

Supported by the senior management 

team and initiated by Roger Swift, 

National HSE Manager and his team, 

the survey was sent out through a 

third party to ensure that employees 

knew their responses would remain 

anonymous. One of the incentives for 

participation in the non-mandatory 

survey was a prize of a weekend away 

for two, which may have accounted 

for the high return rate. 

The survey had many uses, but above 

all it was a way of seeking feedback 

via direct communication with their 

workforce. 

The Toll Mining Services management 

team agreed that the approach used 

is the key to ensuring that the HSE 

direction of the company is working to 

maintain their drive towards a behaviour 

based culture. 

The results clearly identified the level 

of ownership and perception staff 

and employees have of Thinksafe, 

and provided the team with valuable 

information about where to focus 

HSE improvement efforts over the 

next 12 months. 

The survey was designed to seek 

feedback on the five key aspects 

of the Thinksafe program: 

n How we work 

n Walk the talk 

n Safety management system 

n Consultation and communication 

n Visibility. 

Safe Work Australia Week 

The 2010 Safe Work Australia 

Week took on a new flavour 

…FUN. 

The Toll Mining Services Bulk Chemicals 

Division HSET Coordinator Sheena 

ward sent out over 100 Safety Week 

Bingo Cards to Operators, Sub 

Contractors, Managers, Supervisors 

and Administrative staff. The Bingo 

Cards contained interactive activities 

to complete that related to safety 

within various work areas. 

The Bingo Cards took on a light 

hearted approach thanks to the input 

from Matt Dillon the Perth Transport 

Manager who delivered the safety 

In analysing the results, it was critical 

to ensure that the four key elements 

of People, Compliance, Responsibility 

and Understanding are integrated 

into the above aspects of the program 

and are given equal consideration 

for implementing HSE activities in 

the future. 

TMS will continue to run this survey 

annually to gauge if their people 

believe that improvements made are 

reaching all level of the business. 

A pure behaviour based culture must 

include everyone. n 

message making connections between 

the importance of a ‘Truckies All Day 

Breakfast’ and a ‘Prestart Inspection’, 

and the Slim Dusty song ‘The Pub with 

No Beer’ and the Toll Mining Services 

‘Drug and Alcohol Policy’. 

All Toll Mining Services Bulk Chemicals 

sites were issued with gifts for 

participation ranging from Toll Racing 

merchandise and golf equipment to 

fishing magazines and gift vouchers. 

The week long event was well received 

with excellent feedback. One of the 

main focuses was for all sites to 

complete their site safety inspections 

and Thinksafe observations throughout 

the week without even realising it. 

The only question now is what 

interesting method of delivery will 

the HSE Team use to send out the 

message during Safe Work Australia 

Week 2011. Any suggestions, please 

contact Sheena Ward: 

sheena.ward@tollgroup.com n

1 

Toll Japan Operations Team 

Under the stewardship of neil 

Pollington the efforts of the 

Toll operations team are having 

an impact on the Footwork business 

in Japan. The operations team was 

assembled from four of Toll’s 

businesses and is compromised of 

Darren Corneille, Toll IPEC; Jack 

Porter, Toll NQX; Kevin Kearney, 

Toll Priority; and Tim o’Brien, Toll 

Express. The freight profile of the 

Footwork business necessitated 

an operational team with a blend 

of transport experience. 

The four Operations Managers work 

with full time interpreters as they travel 

the network of branches in Japan, 

implementing the Toll business 

strategy required to make the 

3 

Footwork business more profitable, 

safe, compliant and competitive. 

The team started in Japan in early 

May having the initial objective of 

forming a profile of the individual 

branches, leading to an understanding 

of how the business operates. Since 

then they have worked on a number 

of major projects such as: 

n Improvement to the safety 

performance of the business. 

n Check Weigh Cube program, 

ensuring 150 sets of scales have 

been installed and are operating 

efficiently across the 85 Footwork 

branches. 

n The review of the current linehaul 

operation with a view to implementing 

a more effective Hub and Spoke 

Operation, further adding to the 

cost effectiveness of the business. 

n Review of the company’s PUD 

fleet design and capacity, now 

and for the future, including the 

implementation of a one driver, 

P&L vehicle PUD operation. 

n Creation and conducting P&L 

training programs as well as in 

field monitoring with all Branch 

and Regional Managers, now 

that the business has recently 

introduced branch specific 

P&L reports each month. 

n Forklift safety and compliance 

and maintenance at branch level. 

Other key aspects that the experience 

of the Operations team has been able 

to assist with and add value to the 

business include: KPI establishment 

and management, vehicle and personal 

accident investigation, operational 

support to major contracts tendering, 

freight damage management, job 

descriptions, housekeeping and safety 

standards management, mentoring 

and succession planning, Branch 

Manager training programs, dangerous 

goods awareness, vehicle compliance 

management, and new terminal layout. 

The experience and efforts of the 

team will no doubt have a lasting 

impact on the future of the Toll 

Footwork business. n 

Global Express 

2 

1 L-R: Darren 

Corneille, Kazunori 

Mitsugi and Jack 

Porter. 

2 Kevin Kearney 

plans his itinerary in 

preparation for a week 

on Kyushu. 

3 L-R: Timothy 

O’Brien and his 

interpreter, Kye Taura. 



Toll IPEC Opens New 

A$46 Million Logistics 

22 

TOLL IPEC OFFICIALLy CELEBrATED THE oPEninG OF ITS NEWEST FREiGHT HanDLinG FaCiLiTy AT 

THE STaTE-oF-THE-aRT CEnTRE WAS OFFICIALLy OPENED By COuNCILLOr CHaRLiE Zannino, MAyOr 

1 L-R: Councillor 

Charlie Zannino being 

shown the new facility 

by Toll IPEC’s GM 

Rodney Johnston. 

2 The new reception 

at Hazelmere. 

3 The official opening 

of the site. L-R: 

Kenton Muller, 

Rodney Johnston, 

Councillor Charlie 

Zannino and 

Shane O’Neill. 

4 A panoramic view 

of the new depot. 

The new 5.4 hectare site at 

Hazelmere showcases the latest 

in freight distribution technology 

and infrastructure. It consolidates Toll 

IPEC’s former Forrestfield facility and 

the Courier Australia operations 

bringing 430 employees under one roof. 

Toll IPEC’s new Hazelmere depot 

follows the commissioning of a similar 

facility in the Brisbane suburb of 

Larapinta, opened in February 2010. 

The new Perth depot located in one 

of the city’s fastest growing industrial 

suburbs, continues an ongoing 

upgrade of network facilities to ensure 

improved productivity and enhanced 

service at Toll IPEC. 

The new facility is designed to handle 

a range of freight types including, 

hanging fashion garments, fragile 

and sensitive freight, overnight priority 

and express road freight. It includes 

six dock levellers for rear end loading 

and unloading, plus space to handle 

a large number of side load trailers. 

In total the site is designed to process 

up to 60 B-doubles a day. 

During the official opening, Divisional 

Director, Shane o’neill said, “It is less 

than 10 years since Toll IPEC built its 

previous depot in Forrestfield. Over that 

period Toll IPEC has expanded rapidly 

1 

and its new depot in Hazelmere is 

a clear reflection of both Toll IPEC’s 

success and overall economic 

growth achieved in WA. 

2 

4

Facility in Hazelmere 

HaZELMERE WA ON MONDAy 7 FEBruAry 2011. LOCATED IN THE STOCKyArDS INDuSTrIAL ESTATE 

OF THE CITy OF SWAN AND TOLL GLOBAL EXPrESS DIvISIONAL DIrECTOr, SHanE o’nEiLL. 

“The new Hazelmere facility is perfectly 

located within easy reach of great 

infrastructure and that coupled with 

the sophisticated technologies will 

ensure we can provide an excellent 

3 

service to our customers throughout 

WA and beyond,” he concluded. 

Toll IPEC’s depots in both Brisbane 

and Perth utilise similar fully 

automated parcel sortation systems, 

with the capacity to gently handle 

goods with very different dimensions 

into multiple discharge lanes. Sort 

capacity is a rapid 9,000 cartons per 

hour. Parcels are conveyed on a sorter 

bed consisting of extruded aluminium 

profiles. Shoes slide across these 

profiles, diverting parcels to defined 

destinations. Gaps between parcels 

are optimised through use of a special 

batching conveyor and then guided 

by means of rubber coated running 

wheels that ensure a quiet and 

low-wear operation. 

With environmental credentials at 

the forefront of planning, the new 

site incorporates low energy design 

features with an intelligent lighting 

management system and integrates 

a 70,000 litre capacity rain water tank 

that provides water for general utilities 

and gardens. 

With over 13,500m 2 warehouse and 

depot plus a further 2,800m 2 of office 

space, the new facility gives Toll IPEC 

further room to grow and develop. n 




24 

Toll Priority GetIT! 

1 WorkVentures 

thank Toll Priority with a 

framed photograph of 

the participants. 

Toll Priority is a proud supporter 

of workVentures, a social 

enterprise that aims to reduce 

economic and social disadvantage. 

WorkVentures supports individuals by 

removing barriers to overcome their 

economic and personal hardships. 

One program run by WorkVentures is 

iGetIT! – a computer training program 

specifically targeted at indigenous 

youth. The program teaches 

indigenous and disadvantaged youth 

about basic computer assembly and 

de-bugging. To conduct the program, 

WorkVentures uses decommissioned 

computer equipment donated from 

corporate Australia. 

Training is arranged in partnership with 

organisations already working with the 

target group that have identified 

participants interested in gaining basic 

computer skills. The program provides 

participants with the opportunity to 

learn new skills and build confidence 

and motivation to apply for employment 

or enrol in further training. 

Learning is hands-on and based 

around a personal project of rebuilding 

a computer to take home at the end of 

the course. Everyone who successfully 

completes the project will take away 

the computer they have personally 

rebuilt from components supplied 

by WorkVentures. 

Most recently, Toll Priority has assisted 

WorkVentures with delivery of 

equipment to the remote community 

of Miniyerri, Hodgson Downs, located 

approximately 270km south east of 

Katherine, Northern Territory. 

The Miniyerri course was delivered 

in partnership with iS australia. 

WorkVentures delivered two projects 

in the community. 17 participants 

successfully completed the course 

and earned a PC. Additional computers 

were donated by WorkVentures to the 

community. The course represented a 

Toll Bids Farewell to Andrew Price 

After 13 years at the top, General 

Manager at Stream Solutions, 

andrew Price has decided to 

move on. 

Andrew was the joint founder of Stream 

with Tom Pongrass in 1998. Over the 

past decade, Andrew has grown 

Stream to be a leading independent 

print management provider in Australia. 

Most recently Andrew’s focus has 

been on transitioning Stream into 

a fully integrated Toll business. 

Andrew believes it’s the right time for 

him to move on from this role. He will 

continue to work at Toll until 6 May 

2011 on special projects, reporting 

directly to Maurie Tattle, General 

Manager of Toll Priority. He then intends 

to take an extended holiday during the 

European summer, with the potential 

to review opportunities at Toll upon 

his return. 

As of 1 January 2011, the new General 

Manager of Stream is Clive Steele. 

Clive has been with Stream since 2001, 

great opportunity for the residents of 

Miniyerri, who were able to learn new 

skills and gain recognised certification. 

In November WorkVentures’ Chief 

Executive Officer, arsenio alegre, 

and Production Manager, Don Quinn, 

visited Toll Priority. They presented 

Toll Priority General Manager, Maurie 

Tattle, with a framed photograph of 

the participants of the Miniyerri course 

as a gesture of appreciation for the 

ongoing support Toll Priority has 

provided the iGetIT! program. n 

and has most recently held the 

position of Director of Business 

Development. Greg Higgins will 

replace Clive as Director of Business 

Development. Several new initiatives 

will be announced over the coming 

months as Stream affirms its a clear 

leadership position in the print 

management sector. 

We would like to take this opportunity 

to thank Andrew for his contribution to 

the business and wish him bon voyage 

for his upcoming travels. n 

1

2 

Air New Zealand Honours Toll Global Forwarding 

On 11 October 2010, air 

new Zealand hosted a 

cargo agent awards dinner 

at the New Zealand pavilion, inside 

the world Expo site in Shanghai. 

The event was well attended by 

suppliers and partners from around 

the world. Guests were invited to 

explore New Zealand culture with 

a day in the life style exhibition and a 

chance to understand the true Kiwi 

culture. Entertainment was provided 

by a live performance from Maori 

traditional dancers, and typical cuisine 

was served. 

As well as understanding the culture 

and customs of New Zealand, Toll 

Global Forwarding was awarded for its 

partnership and outstanding support 

to Air New Zealand. The team was 

presented a ‘Citation of Excellence’ 

plaque at the event. 

3 

Toll Global Forwarding in Shanghai 

would like to take this opportunity to 

thank our overseas colleagues and 

sales teams for their support. We also 

look forward to a continued prosperous 

relationship with Air New Zealand 

throughout 2011 and beyond. n 

Global Forwarding 

2 Sophia Lui, 

Assistant Customer 

Service Manager, Toll 

Global Forwarding, 

taking part in the NZ 

cultural performance. 

3 Sophia Lui 

accepting the award 

plaque from Air New 

Zealand’s Regional 

Cargo Manager, 

Geoffrey Wong. 



Project Logistics for a 10 Hectare 

Tomato Greenhouse 

26 

EASy LOGISTICS PrOJECTS ArE NOT IN TOLL GLOBAL FOrWArDING’S vOCABuLAry. THE TEAM 

RELiSHES CoMPLEx PRoBLEMS, BrINGING TOGETHEr ODD SIZED SHIPMENTS FrOM ArOuND 

THE WOrLD AND DELIvErING on TiME anD on BuDGET EvEry TIME. THEIr LATEST EFFOrTS ArE 

NO DIFFErENT. 

1 & 2 Toll delivers 

material to the D’vine 

Ripe Two Wells 

Greenhouse Project. 

2 

When Dutch greenhouse builder, Van Der Hoeven 

won a contract for the stage two expansion of the 

D’Vine Ripe Two wells Greenhouse in South 

Australia, they called on Toll Global Forwarding to manage 

the logistics challenge. 

Construction materials were loaded into shipping containers 

at the factory in the Netherlands, and transported to 

Australia over a seven month period. 

Toll Global Forwarding was instrumental in project 

managing this and pulling all of the elements of the project 

together. The logistics requirements included: 

n International transportation of 218 shipping containers via 

ocean. This was managed by the Toll Global Forwarding 

office in Rotterdam. 

n Customs and quarantine clearance of import shipments 

into Australia, on behalf of the greenhouse owner 

Como Glasshouse. 

n Lodgement of seven tariff concession applications 

resulting in duty savings of more than A$300k. 

n Temporary imports of construction tools and equipment. 

n Road transport of shipping containers from Outer Harbour 

wharf in Adelaide, to Two Wells construction site. 

n Multiple interstate repositioning of large machinery. 

n Handling and express delivery of urgent export and 

import air freight consignments. 

n Road transport of an over-width, over-height boiler 

to Two Wells. 

Toll Global Forwarding’s Operations Manager, 

Dave Batchelor said, “Toll Global Forwarding worked 

closely with the Van Der Hoeven factory in the Netherlands 

and local construction teams to execute the logistics plan 

with precision. Working with the resources of other Toll 

business units, including Toll Auto, Toll Express and Toll 

Tasmania, the job was a great success. 

“The timeline was tight and delivery needs were significant. 

The project was challenging as we had to work with a 

dynamic construction environment and changing weather 

conditions. 

“However the team did really well. I’d like to highlight the 

work Terry Soukoulis and the team from Toll Auto did. 

They performed extremely well with the high container 

volumes, from a wharf cartage perspective, to help us 

to achieve excellent customer satisfaction”. 

arthur Tsalamangos, Van Der Hoeven site supervisor 

was extremely pleased with Toll’s efforts. He said, “Toll did 

a great job managing the logistics particularly considering 

all the delays we had with vessels and special mention to 

Mark Spencer, Toll Global Forwarding’s cartage coordinator, 

who worked to ensure urgent delivery of containers as soon 

as they were available from the wharf”. 

The A$25 million expansion at Two Wells once complete will 

create up to 120 new jobs and double production, making 

it the second largest greenhouse in Australia and capable of 

growing an additional 10,000 tonnes of tomatoes per year. 

For further information, contact Dave Batchelor: 

dave.batchelor@tollgroup.com n 

1

German Team Boosted with New Sales Head 

Stefan Testi has been appointed 

the new Sales Director for Toll 

Global Forwarding’s operations 

in Germany. Stefan’s role is to manage 

the German sales team, and to further 

accelerate Toll Global Forwarding’s 

recent growth particularly within key 

markets of the Middle East, Australia 

and the US. 

Stefan began his logistics career 

at chemicals and pharmaceutical 

giant Hoechst, before moving into 

the forwarding industry. He has 

spent over 20 years in a variety of 

senior posts with leading companies 

including Kombiverkehr, Danzas, 

DHL and atege. 

Stefan reports to the head of Toll 

Global Forwarding’s operations in 

Germany, Cédric Faivre. Cédric said, 

“Since September 2010 we have 

invested heavily in additional 

operations and sales personnel 

in Germany. We enter 2011 with 

a larger and even more impressive 

staff resource that will enhance 

service standards for our existing 

customers, and support our 

ambitious growth plans. 

“Stefan’s appointment adds 

significantly to our sales power. 

The performance of our business 

is currently very positive, and we 

intend to maintain this momentum 

with the addition of further business 

capabilities, such as perishables”. 

Toll Global Forwarding’s team in 

Germany has bases at Düsseldorf, 

Hanover, Munich and Stuttgart, with 

the main air hub in Frankfurt and the 

main sea hub in Hamburg. The 

German expansion echoes the division’s 

growth strategy across the entire 

Europe and Middle Eastern region. n 

Toll Group Acquires Innovative Asia-Europe 

Sea-Air Service Provider 

Toll Group is delighted to welcome 

SaT albatros a Dubai based 

market leading provider of 

Sea-Air Services to the business. 

Forming part of Toll Global Forwarding, 

the new Sea-Air specialist will fit 

a niche in the company’s portfolio, 

offering customers an alternative 

option for transporting freight between 

Asia and Europe over traditional full 

ocean or full air freight. 

Toll Group’s Managing Director, 

Paul Little ao said, “The acquisition 

of SAT will further cement Toll’s 

strategic position in the Middle East 

and in the Asia to Europe trade lane”. 

“Building our business with a niche 

Sea-Air provider gives us further 

scope to offer our customers the 

opportunity to match speed to market 

with a cost-effective service. 

“For customers who want to transport 

goods quickly but keep costs down, 

this integrated option can offer 

significant cost savings over pure 

air freight”. 

“With a strong customer base and as 

the market leader in this service 

offering, SAT will support our intention 

to further develop in this market. The 

integration of SAT will allow us to 

secure a well-established blue-chip 

customer base principally consisting of 

European fashion apparel, electronics, 

and consumer goods conglomerates 

sourcing products from Asia”. n 

Indian Managers Praised for Performance 

Toll Global Forwarding recently 

held its third country managers’ 

meeting in Delhi. The gettogether 

was an opportunity for all 

country heads to share their first half 

year financial results and discuss 

business strategies for the coming 

period. The teams also awarded 

managers who had excelled over 

the last half year. 

anil Verma, Branch Manager in 

Bangalore received the ‘Excellence 

in Overall Management’ award for 

exceeding financial goals for the first 

half of the year. anish Sehgal, GM 

of North India and Gopal Krishnan, 

GM of South India received awards 

on behalf of their region for sales 

and service excellence. 

According to Shashi Rao, GM of India, 

“The company has made significant 

investments in infrastructure in recent 

times and while that will continue to 

be ongoing based on business need, 

it is now positioned to capitalise on 

those investments through solid and 

sustainable organic growth. We are 

very optimistic about the future”. n 


3 

3 Stefan Testi joins 

Toll Global Forwarding 

in Germany. 


Toll Group 

28 

Preparing our Teams for Emergency Situations 

1 Boardwriter 

and Legal Counsel, 

Amy Brown. 

2 Superannuation 

Manager, Cheryl 

Barbary offers her 

support in the 

information centre. 

3 Senior management 

involved in the crisis 

training. L-R: Wayne 

Gordon, Nick 

Prescott, Andrew 

Ethell, Paul Little AO, 

Kerryn Barnes and 

Bernard McInerney. 

4 Nicole Durre takes 

a call in the information 

centre. 

As part of our ongoing program of aligning Toll 

processes across the Group, we have developed 

a new emergency management program. This will 

be rolled out across the Group over the coming months. 

As an employer of over 40,000 staff, operating 1,200 sites 

world wide, it’s imperative that we have a standard process 

that everyone is aware of and can use when an unforeseen 

situation happens. This system for responding to emergency 

situations has been implemented by Group Security 

Manager, Jamie Ruscoe with consultant Liz Puddy, and 

supported by Paul Little ao and Toll’s senior executives. 

Jamie and Liz have been working closely with the team 

at Corporate to adapt existing structures and practices to 

fit in with the vision for Toll. Each support team has received 

training over the past few months, and got the opportunity 

to put their knowledge and expertise into practice with a 

role play event. 

On Monday 20 December the team held a simulated 

crisis and emergency management team exercise. Entitled 

Exercise Christmas Cheer this provided an opportunity for 

participants to practise their recently learnt response skills 

and techniques. 

The scenario was based on a fictitious fatal accident at an 

offshore operation. The team had to work out how to solve 

the issue, how to communicate the incident and how to 

manage the crisis whilst managing Toll’s image and reputation. 

As this was the first time the various parts of the team had 

come together to hone their skills, everyone got on with 

the task at hand very quickly and did an excellent job of 

responding to the emergency, using the new processes 

and procedures. 

Exercise Christmas Cheer ran for approximately four hours 

and with the help of some very talented role-players, team 

members were provided with a credible scenario. 

Over the coming months, the team will continue to develop 

their skills and put them into practice with more simulations. 

Other Toll divisions will also start their training and 

exercises, so that if and when an emergency does happen, 

we are all prepared to deal with it as One Toll. 

If you have any questions regarding the exercise, 

please do not hesitate to contact Jamie Ruscoe: 

jamie.ruscoe@tollgroup.com n 

2 3 4 

1

Toll Welcomes 750th Kenworth Truck to the Fleet 

On Friday 28 January, MD Paul 

Little ao was invited to attend 

the handover celebrations of 

the 750th Kenworth truck to be made 

for Toll. 

Joined by Chairman Ray Horsburgh, 

Group GM Equipment Steve Granland 

and David wright, National Linehaul 

Manager, Mr Little was presented 

with a commemorative model truck 

to mark the significant milestone in 

two of Australia’s leading transport 

organisations. 

Paul went on to give a speech to mark 

the occasion and give the guests 

a deeper understanding of the Toll 

Kenworth relationship. He explained 

that when he bought Toll in 1986 there 

were only 230 employees in Australia, 

and the company used almost 100 

Drip Feeding your Super! 

It’s about making a small decision 

now that will affect the quality of 

your life after you stop working. 

Super is a great way to invest because 

of the tax benefits it offers. And if you’re 

not a great saver, but know you should 

be putting something away, super is 

your best bet because you can’t touch 

your money until you’re eligible to retire. 

Will you have enough for a decent nest 

egg when you stop working? Do you 

need to add a bit more? And it’s 

surprising how a small extra amount 

can make a big impact on your final 

super balance. 

One of the best ways to drip feed your 

super is by making regular contributions 

via salary sacrifice, arranged through 

your employer. This is a simple way 

to top up your employer contributions 

because it’s deducted before your 

net pay is deposited into your account. 

For people with a marginal tax rate 

greater than 15 percent there are also 

tax savings. 

Salary sacrificing is a voluntary 

arrangement so you can cancel it 

or change the amount at any time 

to suit you. 

percent contractors for long distance. 

It wasn’t until 1989 that Toll bought its 

first Kenworth truck. 

It wasn’t long before the company 

struck a strong partnership with 

Kenworth and the strength of the 

relationship even helped Toll win 

business. Paul said, “In the early 90s, 

we won a very significant BHP tender, 

based on a specification of Kenworth 

prime movers and B-double trailer 

sets. CUB was another major customer 

that had a clear preference for the 

reliability and security of company fleet”. 

“As the business has grown, so has 

our relationship with Kenworth. Over 

the years we have developed an 

excellent customer-supplier relationship 

with an Australian brand that we can 

completely trust. In business, having 

Things to consider with salary sacrifice 

strategies: 

n There is an annual A$25,000 on 

the amount of concessional 

contributions you can make to 

super for individuals under the 

age of 50. This includes all employer 

SG contributions, salary sacrifice 

and deductible self employed 

contributions. Contributions made 

in excess of this cap will be taxed 

at a penalty rate of 46.5 percent. 

n A transitional concessional 

contribution cap of A$50,000 

is a transitional cap available to 

individuals over the age of 50 at any 

time during the transitional period 

(2009/10 to 2011/12 financial years). 

Contributions made in excess of this 

cap will be taxed at a penalty rate of 

46.5 percent. 

n For individuals already over or 

close to age 55, you can consider 

increasing your total contributions 

to superannuation by utilising a 

transition to retirement income 

strategy. This strategy could also 

allow you to reduce your overall 

income tax paid each year. 

reliable, high quality suppliers like 

Kenworth is very important. 

“Today Kenworth trucks make up the 

majority of our Australian fleet, and 

we look forward to seeing our 1,000th 

truck roll off the line in the not too 

distant future”. n 

The best thing you can do about your 

super savings is to seek professional 

advice about your individual situation. 

A financial adviser can discuss ways to 

help you feel more comfortable about 

the lifestyle you hope to have when 

you stop working. They can also help 

you avoid some of the pitfalls around 

making extra, last-minute contributions 

to bump up your balance. To find out 

which contribution strategy is right for 

you; speak to a financial adviser. After 

all, Sir Edmund Hilary was a great 

mountaineer, but even he needed a 

guide to get to the top of Mount Everest. 

If you require further information 

regarding Toll’s Superannuation plans, 

contact Cheryl Barbary, your Group 

Superannuation Manager: 

cheryl.barbary@tollgoup.com n 

Disclaimer: This publication has been 

prepared for general information and has 

not considered any particular person’s 

investment objectives, financial situation 

or needs. 

Accordingly, no recommendation (express 

or implied) or other information should be 

acted on without obtaining specific advice 

from an Authorised Representative Outlook 

Financial Solutions Pty Ltd. 

(ABN 40 083 233 925, AFSL 240959). 




30 

Smarter Green Upd 

Smarter Green Strategy 

Tackles Climate Change and Energy risks 

Demand for logistics services will grow markedly over 

the next few decades, as the global population leaps 

by up to 40 percent by 2050 and new powerhouse 

Asian economies dictate significant changes in patterns 

of wealth and influence. 

This represents a major growth opportunity for Toll, which is 

positioning itself as a key global logistics operation focused 

on Asia, in particular the region’s three largest economies 

of China, Japan and India. 

All this requires energy. For Toll this is currently gained by 

burning fossil fuels, mainly diesel. This reliance comes with 

a number of problems, as our global fossil fuel supply 

is finite and it generates greenhouse gases which are 

attributed to causing climate change. “Toll therefore faces 

the dual risks of meeting rising energy demands in its 

operations and at the same time transitioning to lower 

carbon emissions intensities,” said nick Prescott, 

Toll’s Group Environment and Energy Manager. 

Toll’s Smarter Green strategy is addressing these risks 

through a number of complimentary programs by focussing 

on Smarter Energy Efficiency and Smarter Fuels transitioning 

Toll Global Forwarding’s involvement in one of the 

world’s toughest air quality programs in the US will 

have a positive impact on Toll globally as lessons 

learnt are applied to other Toll businesses. 

Toll Global Forwarding in the US is an active partner in 

the groundbreaking San Pedro Ports Authority’s Clean 

Air Action Plan in California. 

“The company must meet and exceed some of the toughest 

global air quality standards in a precinct rated as the world’s 

fifth busiest container seaport,” said Hugh Cushing, CEO 

of Toll Global Forwarding. 

from diesel to a range of alternative fuels such as biofuels, 

natural gas, hydrogen and in the longer term to pure 

renewable energy sources, in order to reduce our intensity 

of carbon dioxide emissions. 

This strategy is being coordinated globally across Toll 

by the Group Environment and Energy team. 

Nick said, “Effectively dealing with risks and adapting to 

change is nothing new for Toll, we have always had an 

appetite for smart solutions to minimise risk, particularly 

through the ingenuity of our people and systems, and by 

applying innovative technologies to problems. So we are 

confident of meeting these major environmental and energy 

challenges over time”. 

Toll’s drive for smart, efficient solutions has put us at the 

leading edge of energy efficiency and greenhouse gas 

emission strategies in many of our operations. However, 

much more needs to be done. And Toll recently announced 

a target to further cut its Australian carbon dioxide 

emissions by 20 percent of 2010 levels by 2020. Similar 

targets will be set for overseas operations. n 

Toll Global Forwarding Cleans up in the uS 

1 – 2 The Toll 

truck bearing its 

accreditation. 

1 

2 

“We will continue to do this, and will look for opportunities 

to apply the lessons learnt to other Toll businesses”. 

Toll’s fleet of 50 company owned vehicles, as well as various 

sub-contractors, provide a cartage service, known as 

‘pier drayage’, to the Port Authority’s Los Angeles port. 

They must meet stringent exhaust emission standards for 

registration with the Plan’s Clean Truck Fleet Program to 

gain access to the ports without paying a volume-based 

emission fee of US$35 per TEU. 

Registration standards require vehicles to run on diesel fuel 

which emits no more than 15 parts per million (ppm) of 

sulphur, equivalent to trucks manufactured after 2007. By 

comparison, diesel sold in Australia in 2007 had a sulphur 

content of no more than 50 ppm. 

“Our fleet’s ongoing participation is a major point of 

differentiation for us as we minimise the impact of doing 

business to our environment and help the bottom line,” 

Hugh said. n

ate 

Fuels of the Future: 

Toll’s Search for 

Alternatives 

The fuels of the future: what are they and how will 

they impact on Toll’s ongoing energy requirements 

and our bid to reduce carbon emissions? 

“Diesel based fuels currently dominate our transport 

operations, but alternative fuels have the long term potential 

to help meet Toll’s targets to cut its emissions and well as 

provide increased energy security,” said nick Prescott, 

Toll Group Environment and Energy Manager. 

“A range of alternative fuels will gradually assume importance 

in certain segments of the business, including synthetic 

diesels, biodiesels, electric vehicles, hybrids and natural 

gas,” he said. 

Toll’s alternative fuel research teams are working with energy 

and equipment suppliers, industry research partners and 

customers so we can: 

n Understand our alternative fuels options and where they 

can be applied 

wHo wE aRE 

When the former Toll Solutions was 

restructured into Toll Global Information 

Services, it was important to make 

sure its supply chain strategy, consulting 

and modelling capability was preserved. 

Toll Supply Chain Solutions has therefore 

been established within Group Business 

Development, providing supply chain 

services to the entire Toll Group. 

wHaT wE Do 

Our purpose is to assist Toll business 

units in their business development 

activity by differentiating Toll’s offer 

from commodity logistics competitors. 

We provide tender response support 

and assist with existing accounts that 

are in need of ‘value add’ or 

n Determine where they sit on the product lifecycle 

n Decide when and how to apply them into our operations. 

“Twelve key programs are now evaluating alternative fuels 

and their applications, along with related issues such as 

new vehicle configurations and technologies, refuelling 

infrastructures, specialist maintenance requirements, 

warranty issues and resale issues. We also need to consider 

their comparative costs, operational characteristics and 

environmental impacts,” Mr Prescott said. 

One program has successfully trialled compressed natural 

gas (CNG) in the five-vehicle Toll IPEC fleet in Canberra, and 

Toll IPEC now plans to introduce a CNG fleet into Melbourne 

this year. 

The key issue overall for Toll will be where, when, why and 

how these alternative fuels should be applied to our business. 

Sound risk management means we will not play at the 

‘bleeding edge’ of the product lifecycle of alternative fuels. 

“Our preferred position is towards the leading edge where 

the risks have been qualified, technologies largely proven 

and we can adopt the ‘early pragmatist role’. Ideally, the 

technologies then provide scope for Toll in energy efficiency, 

costs and reduced greenhouse gas emissions,” 

Nick concluded. n 

Introducing Toll Supply Chain Solutions 

differentiation. Our team members 

have a strong background in supply 

chain management, business analysis, 

consulting and project delivery. 

We assist in the development of supply 

chain strategies and solutions with an 

aim to improve service levels, optimise 

cost, improve efficiencies and add 

value. We use supply chain modelling 

tools to perform complex data modelling 

for fleet mix, route designs and network 

designs at an operational, tactical and 

strategic level. 

Our project delivery capabilities cover 

business process analysis, gap analysis 

and the identification of business 

improvement opportunities. We assist 

in the development and implementation 

of cross business unit and industry 

specific supply chain solutions. 

Our project approach provides for 

engagement with Toll Global Information 

Services when design and delivery 

of IT components are required for a 

given solution. 

nEED To ConTaCT uS? wanT 

MoRE inFoRMaTion? 

Please contact Bas Huibers, General 

Manager Supply Chain Solutions at: 

bas.huibers@tollgroup.com 

for further information regarding 

our capability, credentials and any 

customer opportunity which we 

may be able to assist with. n 

3 

3 L-R: Tamuka 

Mushangi, 

Phillipa Smyth, 

Andrejs Millers, 

Sam Pluciennik, 

Bas Huibers. 



Community 

32 

Toll Australian Flood 

AS MANy OF yOu WILL KNOW, JanuaRy SAW SOME OF THE woRST FLooDS anD SToRMS 

AuSTrALIA HAS EVER SEEN. PArTS OF QuEEnSLanD AND ViCToRia WErE AFFECTED By 

FLOOD WATErS, AND CyCLonE yaSi WHICH DESTRoyED HoMES AND CoMMuniTiES 

IN FAr NOrTH QuEENSLAND. wESTERn auSTRaLia DID NOT GO uNSCATHED. IT TOO 

SuFFErED TErrIBLE BuSH FiRES WHICH rIPPED THrOuGH HOMES AND BuSINESSES 

OuTSIDE OF PERTH IN EArLy FEBRuaRy. 

1 – 5 Floods in 

Carnarvon and 

Gascoyne Junction. 

With over 20,000 Toll staff based in Australia, the 

company has launched an appeal to support our 

colleagues affected by these natural disasters. 

The Toll Australian Flood Appeal will double all contributions, 

matching all staff donations on a dollar for dollar basis. 

The money raised will then be distributed amongst Toll 

staff who have been most affected. With a number of 

staff affected by these events, the funds raised will help 

our colleagues to start to rebuild their lives. 

The response so far has been overwhelming with many 

business units and depots supporting the Toll Australian 

Flood Appeal by holding events and raising cash for the 

cause. Toll Dnata Airport Services in Mascot, NSW held 

a fundraiser on 18 January 2011 involving a sausage sizzle 

and raffle. Staff, airline clients and drivers dug deep and 

raised A$726 which was then topped up with a A$200 

donation from the social club, totalling A$926. 

Toll Liquids completed a challenge to remain 120 days 

incident free and were awarded A$5,000 from the customer 

Shell. This was for the drivers’ chosen charity, which they 

nominated as the Queensland Flood Appeal. 

SuPPoRTinG ouR CuSToMERS 

Toll Priority was heavily involved in supporting the affected 

communities immediately after the event. The team was 

quick to step in to send bottled drinking water to the worst 

hit areas, together with sandbags to support the preparation 

efforts. Toll Priority was able to establish contingency 

plans to ensure banking and other businesses remained 

operational. We received the following letters of thanks 

from two major banks. 

westpac 

I wanted to let you know Westpac’s appreciation for 

Toll’s support and actions over the last couple of weeks. 

The Queensland Floods have been unprecedented and 

your team’s efforts have allowed us to support our staff 

and customers at this critical time. 

Peter McCray – Head of Partnership Services, 

Group Operations, The Westpac Group 

Suncorp 

While Suncorp group Procurement holds the Brisbane 

Toll Priority team in high regard, their support over the 

last weeks deserves formal recognition. 

It has come to my attention that despite being personally 

affected by the Brisbane floods, Julie TeRangi and Michael 

Rivers worked throughout the crisis to help Suncorp work 

through the movement and holding of mailbags and assisted 

with an alternative for our UPSL clearance arrangement. 

In our minds this level of commitment to Suncorp and our 

end customers is worthy of commendation. Suncorp Group 

Procurement is thankful and impressed. 

Yours sincerely, 

Jeff Westbrook – General Manager, 

Suncorp Group Procurement 

2 

4 

1 

3 

5

12 

14 

Appeal 

6 7 8 9 10 

11 

Toll Priority is also assisting Work Ventures in distributing 

significantly subsidised PCs to cyclone and flood affected 

QLD households. Further details on this program can be 

found at www.workventures.com.au/connectit 

A large number of staff have also given personal donations 

to the appeal, to support their colleagues. 

DELiVERinG GooDS in-KinD 

Toll has been working closely with the Queensland Government 

to coordinate the distribution of food, water and medical 

supplies since the flooding began. Toll IPEC has coordinated 

the movement of goods and donations to the impacted regions 

free of charge. This has included everything from gum boots 

and new clothes, to kids’ school supplies and pet food. 

Toll IPEC worked closely with operation angel who 

coordinate goods donations in emergency situations around 

the world. Jacqueline Pascarl, CEO of the organisation 

wrote the following letter of thanks. 

13 

15 

Toll takes operation angel further 

As flood waters inundated Queensland, and a wall of water 

swept life and property away in Toowoomba and the nearby 

Lockyer Valley, I made a split second decision to reactivate 

Operation Angel, a rapid response, humanitarian effort I’d 

founded in 1997. 

I had already secured 2000 gumboots in New Zealand to be 

flown in by Qantas, and disinfectant for 20,000 homes from 

a Melbourne company, but this time Operation Angel was 

well and truly stuck without wheels. That’s when I received 

an amazing phone call from Rodney Johnston, Group 

General Manager of Toll IPEC. “You tell us where, and when, 

and we’ll do our best to get all of your relief goods up to 

Queensland from anywhere in Australia”. No ifs, not buts, 

no “what’s in it for us” qualifications, just a black and white 

pledge of support. 

Toll has been responsible for us being able to gather 

massive amounts of corporate assistance, from Rio Tinto 

in WA giving us 32 pallets of clean bedding and linen, to 

Blundstone donating 6000 new work boots, because we 

could guarantee safe delivery to disaster zones. Emergency 

Management Queensland now considers Operation Angel 

in conjunction with the Toll Group, to be the single largest 

corporate donor to the Queensland Relief effort in material 

aid – and the most professional. 

I’ve made sure to say thank you to Toll on CNN Global TV 

and all interviews, but now let me say directly, you are all 

amazingly generously, compassionate and so truly 

professional – you have changed lives and made suffering 

less so. Thank you for being our partners in this enormous 

venture and for having much more than a corporate rock 

in the place where your heart most definitely is. 

Whilst we appreciate this period of recovery is going to be 

a long and no doubt painful process for the people most 

affected, we must be grateful that our businesses weren’t 

too badly affected and that we were able to continue to offer 

our customers a virtually uninterrupted service. Credit and 

thanks goes to our staff who got back to work quickly and 

put their own problems aside to do the best for Toll, it is 

truly appreciated. n 

Community 

6 – 10 Floods 

in Bundaberg. 

11 Operation Angel 

gifts awaiting delivery. 

12 – 15 Floods 

in Toowoomba. 

Toll Today March – May 2011 33 

Community

Community 

34 

Exciting New Look 

for the Toll Holden racing Team 

THE MOST SuCCESSFuL V8 SuPERCaR TEaM in HiSToRy, THE FACTOry TOLL HOLDEN 

rACING TEAM HAS uNvEILED A FRESH nEw LooK FOr ITS CaR AND ITS TEaM IN 2011. 

The new car was revealed in January with a dynamic 

new team logo, fresh identity and energetic look, and 

fierce determination to drive the team back to the very 

top of the sport. 

2010 V8 Supercar Champion James Courtney has 

also joined the team, as Toll HRT set their sights on the 

championship in the VE Commodore Series II race car. 

Courtney said he was excited about the opportunity to 

rejoin the team that kick started his V8 career, especially 

now as reigning V8 Supercar Champion. 

“I am super excited about the opportunity to drive for the 

Toll Holden Racing Team, especially as defending Champion. 

My goal is to be the driver to deliver the team its next title,” 

Courtney said. 

Courtney said working alongside 2007 Series Champion, 

Garth Tander would be a motivating factor in his quest for 

back-to-back titles. 

“Garth is a championship winner and never out of contention. 

Like me, he is an extremely motivated person and in a team 

environment that adds up to a perfect combination. 

I am really looking forward to working together with him”. 

Tander said he was thrilled with the look of his new car 

and looking forward to the challenges of a new season 

and working with his new team-mate. 

“Last year did not deliver the results the Toll HRT had 

hoped for, but our car showed good speed at times. 

“James is a new team-mate, we don’t yet know each other 

well and haven’t spent a lot of time together in the past, but 

we are both competitors and we both know the challenge 

ahead of us. I know we will work well together and fight to 

get Toll HRT back to the front. 

“From there we can fight it out as to who will be number 

one, and who will be number two”. 

After it celebrated its 20th anniversary in 2010, Holden 

Design’s Peter Hughes said it was time for a fresh 

identity for the team. 

“For 2011 we really wanted to move the goalposts, 

so we’ve made a big effort to keep the design uncluttered, 

simple and bold,” Hughes said. 

“The highlight for us this year is the dynamic new Holden 

Racing Team logo, which helps give the car and team a 

fresh identity. 

“It’s a perfect mixture of more traditional and easily identified 

shapes for the lion, mixed in with modern cues which flow 

through to the wild new race helmet. 

“Credit goes to Holden designer John Leung for perfecting 

the new logo,” he said. 

“Toll also has a new logo which we had to work with as well 

and it fits neatly with the new look of the rest of the car”. 

From all at Toll, we wish Toll HRT an excellent 

2011 season! n

Doing Business in the Fast Lane 

Taking valued customers or potential clients to a 

V8 race is a great way to impress. Not only can you 

do business in a relaxed, fun environment but with 

Toll Holden Racing Team, you are able to offer unrivalled 

hospitality and one-off experiences to your guests. 

australian Sports Marketing (aSM), the official provider 

of V8 Supercar hospitality, tours and events to the Toll 

Holden Racing Team has just announced its calendar of 

events for this year. 

During the 2011 season, the team will introduce ‘The Toll 

Holden Racing Team Experience’ at all V8 Supercar events. 

Staff Show Support 

for Men’s Health 

During Movember 

Since November 2003, Movember as it is now known, 

is the month where men around the world put stops 

to their daily grooming habits and grow (or at least try 

to) a moustache or mo! 

With over a quarter of a million men worldwide swapping 

their cleanly shaven top lips for a month of stubble rashes 

and ridicule, there were certainly going to be a few Toll 

employees up for the challenge. 

From Toll Corporate, Peter Petito and Mark Jones got 

involved and together raised over A$900. As well as taking 

great pleasure in updating their mospace sites with their 

numerous facial hair creations, the guys held a morning tea 

at the end of the month to educate staff about the serious 

messages of Movember. 

The team at Toll Linehaul were also spirited in getting involved, 

with Danny Brady finally parting with his trademark mo 

of 25 years. In the top 0.02 percent of Movember 

fundraisers in Australia, Danny collected A$2,800 from his 

colleagues and customers at Toll Linehaul which the 

business unit matched dollar for dollar. 

His efforts were so impressive that Divisional Director 

Mal Grimmond, together with John Venetsanos, 

Larry o’Regan and David wright were on hand to each 

shave off Danny’s mo at the end of the month. 

Aside from giving men a chance to re-live the 70s without 

too much humiliation, Movember has a serious message 

behind it. The month is dedicated to raising vital funds and 

awareness for men’s health, specifically prostate cancer 

and depression. 

As men are traditionally less likely to talk about their health 

concerns and visit a doctor than women, the month deals 

There, guests will have VIP access to all things Toll HRT 

including pit tours, merchandise, hospitality and race tickets. 

In addition to this, ASM can assist with accommodation 

and travel to all V8 events and races. 

To book your Toll HRT experience and wow your guests 

at any of the upcoming V8 Supercar rounds, email 

adam at ASM: adam@austsportsgroup.com.au 

or call 03 9251 3535. A full list of events can be found 

on the Toll intranet or by visiting: 

www.australiansportsmarketing.com.au n 

1 

3 

with a number of issues to promote men’s health and raise 

awareness of these illnesses. 

For more information about Movember and the health 

campaign, visit http://au.movember.com/ n 

2 

Community 

1 Danny getting 

a shave from 

Mal Grimmond. 

2 Peter Petito 

updating his mo-gress. 

3 Mark Jones 

from Toll Corporate. 


Community

Community 

36 

Toll Global Logistics Successfully Held its 

First 2010 Toll China Family Day in Shenzhen 

1 Employees of 

Toll Global Logistics 

in China taking a 

group photo at the 

Toll China Family Day. 

2 Team game 

segment – Return 

of the Dragon. 

3 Peter Grace with 

a colleague’s child. 

At Toll Global Logistics in China, 

Family Day is also known as 

Toll China Family Day. 

On 4 December 2010, Toll Global 

Logistics in China held its first Family 

Day in Shenzhen at the nan Hai Hotel. 

Employees’ family members 

were specially invited to participate 

in this activity. 

The event is a chance for employees’ 

family members to gain a better 

understanding of Toll and the work 

we do. By learning more about the 

day-to-day activities of their partners 

and parents, they can have a greater 

appreciation of their worklife and 

meet their colleagues. It’s also a 

good opportunity for staff to socialise 

together outside of work. 

There were many programs including 

family games, talent shows, lucky 

draws and an employees’ awards 

ceremony. Through the game segments 

– employees had a better understanding 

on the importance of team cooperation 

and enjoyed some family bonding 

during the family game segment! 

2 3 

The most popular activity was the talent 

show performance by the children who 

attended the Toll China Family Day. 

Peter Grace, General Manager for 

Greater China, presented prizes for 

Shenzhen 2010 Excellent Employee 

Awards in appreciation for their 

excellent work performance in 2010. 

Toll China Family Day is a way for the 

management to thank staff for their 

efforts and dedication. n 

1

Toll remote Logistics recognised for Support 

of the Defence Lake Attack Charity Events 

Toll Remote Logistics has been recognised for its 

continued support of the Defence Lake Attack 

Fun Run / Walk and Charity Ball events. 

The Defence Lake Attack is a series of three events, 

run by the australian Defence Force (aDF) and the 

Lord Mayor’s Charitable Foundation, that bring 

together Victorian Defence, the local community and 

sponsors to raise funds for charity. 

In 2010 the charities that were supported were: 

Legacy – Caring for Families of Deceased Veterans 

Kidsafe – Child Accident Prevention Foundation of Australia 

Redkite – Cancer Fund for Children, and 

Compassionate Friends Victoria – supporting Bereaved 

Parents and Siblings. 

Toll Remote Logistics, formerly as PDL Toll, was one 

of three main sponsors and has supported the event for 

the last five years. 

As a major sponsor, this support included a donation 

of A$20,000 and some Toll horsepower to add to the 

spectacle on race day. On the day of the fun run / walk, 

the Toll HRT V8 display car driven by Mark Leatham 

(Commonwealth Program Manager at Toll Remote 

Logistics, not Toll HRT’s latest champion driver!) was a real 

hit with young and old alike, as was the Helicorp Bell 206 

Long Ranger helicopter flown by pilot Roger de Souza. 

The Charity Ball was held at the Windsor Hotel, Melbourne 

on 2 October 2010 and hosted by Air Vice Marshall 

Margaret Staib Commander Joint Logistics. In attendance 

at the Charity Ball was Mark Leatham, Commonwealth 

Program Manager representing Toll Remote Logistics and 

Warming up for the Global Corporate Challenge 

You may remember in the last issue of Toll Today we 

announced the Toll Group’s winning Global Corporate 

Challenge team for 2010. Since then, the competition 

has started to heat up and a number of teams have come 

forward to take part in this year’s event. 

Starting on 19 May, the 16 week long Global Corporate 

Challenge will see thousands of workplace teams from 

around the world take part in a bid to walk more and 

improve their fitness. With benefits such as reduced 

workplace sickness, improved individual wellbeing and 

higher workplace morale, the challenge is a really positive 

thing for you and your team to get involved in. 

Plus the improvements to the challenge this year will make it 

even easier to take part. With a brand new iPhone application, 

challengers can update their progress on the go, and use 

4 

Peter McKenzie General Manager of Helicorp and Aircraft 

Services. During the evening, auctions were held to raise 

more funds, including a scenic flight in the Bell 206, which 

raised more than A$600. 

The Charity Ball was a great success and at the end of the 

night the total funds raised were A$177,000. This was then 

divided equally and presented to each of the charities as 

well as glass sculptures of appreciation that were presented 

to each of the major sponsors. 

Toll Remote Logistics works with the ADF providing 

comprehensive logistics support to Operation ASTUTE in 

Timor Leste as well as ships’ husbandry for naval vessels 

and AQIS cleaning of Defence assets, such as military 

vehicles returning from overseas. Toll Remote Logistics also 

provides logistics consultancy services to the ADF through 

our commercial planning partner embedded within 

Headquarters Joint Logistics Command. n 

Google maps to accurately measure the distance travelled 

on a daily basis. 

Over the 16 week challenge, the GCC will also help you 

to closely manage weight, cholesterol and blood pressure. 

With men losing 5kg on average and women dropping 6kg, 

the program has significant measurable health benefits. 

To ensure you and your team has the best possible chance 

at succeeding in the program, why not start a walking group 

on a lunchtime, or perhaps after work? This will get your 

team enthused for the challenge and increase your chances 

of winning! 

If you would like to take part in 2011’s GCC, 

email: danielle.sawyer@tollgroup.com n 

Community 

4 Toll HRT V8 show 

car and Helicorp Bell 

206L on display at 

the Fun Run / Walk 

at Albert Park Lake. 


Community

Community 

38 

Toll Global Logistics Helps to rebuild School 

in West Sumatra 

1 The school’s 

opening ceremony 

after the rebuilding 

project is complete. 

A 

strong earthquake struck 

off the coast of Indonesia’s 

Sumatra Island near the city 

of Padang, on 30 September 2009. 

The earthquake destroyed almost 

the whole area and killed thousands 

of people. Large office buildings and 

houses were reduced to rubble in 

seconds, with the earthquake also 

destroying at least two hospitals and 

several schools. 

In several discussions with Rolls- 

Royce indonesia, management 

of PT Toll Indonesia became aware of 

their Corporate Social Responsibility 

program. The program is managed 

by Rolls-Royce’s local Indonesian 

staff and identifies opportunities 

to contribute to society. 

In this instance, the Rolls-Royce 

team identified a school that had 

been completely destroyed during 

the earthquake and decided to 

rebuild it in a new location, as their 

contribution to the local community. 

Through PT Toll Indonesia’s relationship 

with Rolls-Royce, Toll Global Logistics 

was approached to provide a donation 

to contribute to the rebuilding of the 

school. Instantly realising the importance 

of this to the local community and 

the future of the children there, Toll 

Global Logistics was only too happy 

to help their partner rebuild the new 

Muhammadiyah Anak Air Dadok school 

Helping those in Need at Christmas 

2 Thomas 

Underwood and 

Ewan Breakey who 

worked very hard 

packaging the gifts 

and attaching con 

notes to them. 

For many Toll staff, Christmas is a time to spend with 

our friends and family. However we cannot forget 

those who are less fortunate than us, and in 2010 our 

team in WA did not forget. 

Working with Toll’s Western Australia-based Chaplain, 

Elizabeth Breakey, the teams from Toll Priority, Toll IPEC, 

Toll Dnata, Toll Express, Toll Fleet and Toll SPD in Perth took 

part in the Prison Fellowship’s International Christmas 

appeal, the angel Tree Project. 

The project offers the community the chance to provide 

gifts to children of prisoners in the WA prison system. The 

teams responded very kindly by picking a gift tag from 

Christmas trees, which had a child’s name and age on it. 

In all, the Toll staff purchased gifts for 120 children. With 

such a fantastic response, and a clear willingness to help 

these young people, Elizabeth had to return to the Prison 

Fellowship on a number of occasions to ask for more 

children who the teams could help. 

And to help Santa, Toll IPEC and Toll Priority worked as 

Santa’s little elves by delivering the gifts to the children 

before Christmas Eve! n 

located in the Agam Regency, West of 

Padang on Sumatra Island, Indonesia. 

Toll’s donation greatly assisted the 

rebuild of the school which took 

almost 12 months to complete. The 

community of Agam Regency was 

extremely grateful for the facility which 

will now give their young people the 

start in life that they deserve. n 

1 

2

Teamwork Puts Smiles on Children’s Faces 

On Sunday 28 November, staff and families from 

Toll Global Information Services gathered at 

Myuna Farm in Doveton for the fourth annual 

Kids’ Christmas Party. 

Families enjoyed pony rides, face painting and train rides in 

between visiting farm animals and avoiding the rain showers. 

The day wouldn’t have been complete without a visit from 

Santa Claus himself. The kids were not disappointed as Santa 

arrived on a stylish sleigh. They became excitable when his 

bell rang; and followed him over to the Toll Grotto, 

enthusiastically waiting in line. After a chat with Santa, a 

photo and a present, the kids left delighted with their gifts. 

The day was deemed a great success in the words of a girl 

who proudly said to her dad, “Toll is the BEST company; 

I’ve had the best day ever”. 

Four years ago the event started at a local play centre, 

and has now grown in scale to cater for over 200 people. 

A committee was formed and each year gains new 

members. The committee engages help from a large team 

of volunteers who donate their time for the event, be it 

buying or wrapping gifts, fund raising or helping out on 

the day with catering, photography or even face painting. 

This event is funded by profits from numerous events 

throughout the year including raffles, BBQs and sales from 

the confectionery stall. The aim is to offer a fun and relaxed 

day for Toll Global Information Services families at minimal 

cost with quality catering and of course, a visit from Santa. 

Only with help from Toll partners and essential donations, 

is the committee able to put on an event of this magnitude. 

The committee would like thank Karen Bresnan, from Toll 

Auto who kindly donated some goodies to give out on the 

day and employees who donated prizes for the raffles. 

The committee is very proud to be part of an environment 

where people work together to put smiles on children’s 

faces. It’s now a part of Christmas that we look forward 

to each year. 

This type of event is a great example of teamwork and 

dedication and shows that things can be achieved if we 

work together. A special thanks to all those who volunteered 

for the event, it could not happen without their support. 

If you are interested in helping out with the event 

or providing donations for raffles please email: 

GiS.Familyxmas@tollgroup.com n 

Community 


Community

Community 

40 

A Walk for a Good Cause 

1 Dominic Rego 

and his twin daughters 

enjoying the 

entertainment. 

Staff from Toll Global Logistics 

recently took part in a sponsored 

walk to raise money for the 

Dover Park Hospice in Singapore. 

Organised by the Business Times 

and the Dover Park Hospice, the 

Sunday walk on 5 September 2010 

saw hundreds of people walk along 

Sentosa’s Tanjong Beach. The family 

event was organised to raise funds for 

the hospice and increase awareness 

of palliative care issues, which have 

become ever more important in 

Singapore’s ageing population. 

Toll Global Logistics pledged S$5,000 

to the cause and a number of staff 

took part with their families, including 

Director of Business Development, 

Dominic Rego who took part with his 

wife and twin daughters. Dominic said, 

“It was indeed a SUNny day, with 

everyone dressed in yellow clothes to 

match the Hospice’s emblem. It was a 

great afternoon with loads going on for 

kids and families. There were people 

on stilts, balloon makers and face 

painters, encouraging everyone to 

join in the spirit of the day. 

“We were delighted to be able to take 

part in the event and help raise the 

awareness of such a vital service”. 

According to 2010 statistics, the 

median age of Singapore’s population 

is 37.4, up from just 34 in 2000, and 

care in later life or palliative care is a 

subject that the nation is starting to 

seriously address. 

In his 2009 National Day rally speech, 

Prime Minister Lee Hsien Loong 

highlighted issues surrounding 

Singapore’s ageing population and 

how Singaporeans need to prepare 

their healthcare system to cope with 

future demands of aged care. He also 

spoke about the need for step-down 

care in community hospitals, nursing 

homes, and home nursing care. 

Toll Global Logistics is committed in 

helping to improve the communities in 

which we live and work. The company 

is active in supporting the 

communities in which it operates, 

particularly through corporate giving 

and volunteering. 

Toll Global Logistics was thanked by 

alvin Tay, the Business Times editor 

for its support, “On behalf of the 

elderly and children supported by the 

Dover Park Hospice, a big thank you 

for your (Toll Global Logistics) 

generous donation”. n 

1

Toll remote Logistics – Working with BHP Billiton 

to Bring Christmas Cheer to Zambian Orphans 

Staff from Toll Remote Logistics’ 

Zambia support operation got 

together with staff from BHP 

Billiton to help bring some Christmas 

cheer to children from a local 

orphanage. 

As one of the world’s poorer countries, 

where 17 percent of adults aged 15 

to 49 are infected with HIV, Zambia 

has more than its share of troubles 

and more than its share of orphans. 

In order to provide a day of relief, staff 

from Toll Remote Logistics and BHP 

Billiton invited children from a local 

orphanage to come and join them for 

a Christmas celebration. 

Staff arranged games and activities 

including a jumping castle, a live band 

and a visit from Santa to top it all off. 

Santa’s gifts were a real hit with the 

children, each receiving a school 

backpack full of books, pens and 

stationery. 

Malaysian Team Supports Local Children’s Home 

On the 11 December 2010, 

the team from Toll Global 

Forwarding in Malaysia spent 

the day with the children from the 

Rumah Amal Anak Yatim YPIN at 

KLCC Aquarium. 

This home provides refuge for orphans 

and children who have been abandoned, 

abused and neglected. There, they are 

3 

2 

All staff, as well as their young guests 

had a great time and are already 

looking forward to next year. Not that 

they will have to wait that long to catch 

up though, with Toll Remote Logistics 

committing to help the orphanage with 

repairs and maintenance through the 

given shelter, love and care, and 

a chance to lead a normal life. 

To support the work of the home, 

staff at Toll gave their time and energy 

generously to spend time with the 

children at the aquarium. 

aquaria KLCC is a world class 

aquarium with many species of 

year. Hopefully next year, the children 

have even more to smile about. 

Toll Remote Logistics is in Zambia 

providing complete logistics support 

to BHP Billiton’s mobile mining 

exploration camps. n 

colourful marine life from Malaysia 

and around the world. For many 

of the children, this was the first 

time they had visited an aquarium, 

and they were understandably 

very excited. 

The whole experience left a lasting 

impact on the children, and the staff 

at Toll Global Forwarding. n 

Community 

2 Christmas 

Celebration. Toll 

Remote Logistics 

Zambia Project 

Manager Andrew 

Johnston (centre back) 

and his wife Annie join 

forces with Santa and 

BHP Billiton program 

manager Johnny 

Vellozze and his wife 

Joanne to celebrate 

Christmas with local 

staff and children. 

3 The Toll Global 

Forwarding team 

enjoyed a day at the 

aquarium with children 

from Rumah Amal 

Anak Yatim YPIN. 


Community

Community 

42 

Making a Splash with Sorrento SLSC! 

1 Paul Little AO 

watching the races 

from the beach. 

2 Two participants 

in the junior swim. 

1 

2 

As part of Toll’s ongoing 

sponsorship of the Sorrento 

Surf Lifesaving Club, we 

supported the club’s annual bay swim, 

held in early January. 

An Australian summer tradition, 

swimming competitions in the open 

sea are organised in many surf lifesaving 

clubs across the country to encourage 

health and wellbeing, and water safety 

for all ages. For over ten years, Toll has 

supported the work the Sorrento Surf 

Livesaving Club does in patrolling one 

of Victoria’s most popular beaches, as 

well as their annual bay swim. 

This year, the event was held on 

Sunday 9 January with hundreds 

of people taking part in the day. 

Swim event coordinator, Jim Sheedy 

explains how the day went. 

“After months of preparation, the swim 

finally arrived. The forecasted 10 knot 

southerly winds, was to be perfect for 

the event. 

Success on the Tasman 

3 Shaun Quincey 

crossing the Tasman. 

Toll Global Forwarding New Zealand recently 

sponsored Shaun Quincey in his challenge 

to row solo from Australia to New Zealand. 

Shaun departed Coffs Harbour, NSW on 20 January 2010 

and arrived at Ninety Mile Beach, Northland, on 14 March. 

He was welcomed by a crowd of over 500 friends and 

family. In total Shaun took 53 days to complete this 

challenge, the straight line distance across the Tasman 

is 2,200km but winds and currents meant he had to row 

nearly 3,900km. 

“Hundreds of people were on the beach 

by 8am to register for their events, 

and get prepared for the big races. 

The crowd was kept entertained by 

club vice president and DJ for the 

day Marc Calvin who pleased the 

parents with lots of 80s classic tunes. 

“At 10am 140 junior entrants started 

their 600m race. This was the biggest 

junior race to date, and a great event 

spurred on by lots of proud parents 

and supporters cheering from the jetty. 

“Next came the novice race which again 

was a huge success, everyone seemed 

to enjoy their first taste of racing. This 

was followed by the main open swim, 

which saw some cross the line of the 

1.8km course in 22 minutes. That’s the 

same speed as Kieran Perkins 

(although the tide did help a lot!). 

“The over 60s race also saw more 

than 30 entrants. These guys and gals 

are a fine example of the health 

benefits achieved through swimming”. 

3 

With 540 participants safely taking 

part and completing the course this 

year, it’s a huge triumph for the club 

and a great fundraising activity 

collecting more than A$20,000, to 

fund the club over the coming year. 

The team of volunteer lifeguards at 

Sorrento patrol the beaches, ensuring 

all visitors are safe while playing in the 

surf. The team also teach youngsters 

or ‘nippers’ how to swim and be 

safe at the beach, giving them the 

confidence and skills to enjoy the sea. 

MD Paul Little ao gave a speech 

at the end of the race to thank the 

participants and Sorrento’s volunteers 

for the hard work they do to keep the 

beach a safe and popular weekend 

destination for Victorians and many 

of Toll’s employees. n 

Shaun, aged 25, became only the second person to row 

solo across the Tasman after his father Colin Quincey 

completed the same challenge in 1977 and this gave 

Shaun the inspiration and motivation to go on. 

Much of Shaun’s days were spent strapped to his seat 

on the oars for up to 10 hours a day, cooking, doing boat 

maintenance, and trying to get some sleep. There were 

some days where Shaun was confined to the small cabin 

on his boat when the weather was so bad it was too 

dangerous to go outside. 

Shaun had many sleepless nights due to swells of up to 3m, 

and he was faced with some extreme situations caused by 

storms, one of which resulted in the boat capsizing at 11pm 

one night, breaking oars and loosing valuable equipment. 

Thankfully Shaun managed to survive this ordeal and was 

able to continue his challenge. 

These hardships and experiences only added to Shaun’s 

tenacity and determination to achieve his goal to complete 

his solo challenge. 

Shaun is now working on writing a book and planning for 

his next rowing adventure. 

Toll Global Forwarding was very proud to support Shaun 

and wishes him well for his future adventures. n

Staff Milestones 

CLUB 10 

Adrian Michael Andrew – Toll Express, Altona, VIC 

Alan James Cromarty – Toll Global Resources, Tomago, NSW 

Alan McKendry – Toll Express, Perth, WA 

Alan Phillips – Toll IPEC, Altona North, VIC 

Anna Fondas – Toll Express, Chullora, NSW 

Anthony Nelson – Toll Express, Gosford, NSW 

Barry Douglas – Toll Logistics, Wellington, NZ 

Brad Kennedy – Toll Express, Altona, VIC 

Brian McPherson – Toll Shipping, Port Melbourne, VIC 

Bradley Croker – Toll Priority, Bankstown, NSW 

Brenton Jones – Toll Tasmania, Adelaide, SA 

Brett Gear – Toll Express, Richlands, QLD 

Brian Gillies – Toll Express, Eastern Creek, NSW 

Bulent Aksoy – Toll Priority, Erskineville, NSW 

Carlene Holland – Toll Tranzlink, Auckland, NZ 

Carole Shalom – Toll Priority, Silverwater, NSW 

Clive Steele – Toll Priority, Botany, NSW 

David Elbourne – Toll Global Resources, Tomago, NSW 

Deborah Anne Sturrock – Toll Express, Altona, VIC 

Doug Hawkins – Toll New Zealand, Auckland, NZ 

Eddy Leban – Toll Express, Regency Park, SA 

George Netschitowsky – Toll Express, Regency Park, SA 

Graham Barton – Toll Express, Eastern Creek, NSW 

Greg Miller – Toll New Zealand, Auckland, NZ 

Ian Morrison – Toll IPEC, Moorebank, NSW 

Ian Seth – Toll IPEC, Perth, WA 

Jason William Coates – QRX, Cairns, QLD 

Jennifer Hantler – Toll Express, Perth, WA 

Jenny Doll – Toll Express, Altona, VIC 

John Horton – Toll SPD, Perth, WA 

John Popovic – Toll Express, Eastern Creek, NSW 

Joseph Duong – Toll Priority, Silverwater, NSW 

Justin Morris – Toll Express, Perth, WA 

Kim McMahon – Toll IPEC, Dandenong, VIC 

Kym Dobie – Toll Tasmania, Adelaide, SA 

Lance William McGregor – Toll Express, Altona, VIC 

Leslie Grant Toovey – Toll Liquids, Kewdale, WA 

Liangliang Lu – Toll Global Forwarding, Auckland, NZ 

Lynn Battese – Toll IPEC, Albury, NSW 

Margaret Kelly – Toll Fast, Belmont, WA 

Mark Andronicus – Toll Express, Sydney, NSW 

Mark Hosking – Toll IPEC, Brisbane, QLD 

Mark Twomey – Toll Tranzlink, Christchurch, NZ 

Marten Martin – Toll IPEC, Bentley, WA 

Michael Whyte – Toll Priority, Bankstown, NSW 

Michelle Francis – Toll Express, Perth, WA 

Michael Kalleske – Toll Express, Regency Park, SA 

Mike Stewart – Toll Global Forwarding, Auckland, NZ 

Minh Luu – Toll Fast, Banksmeadow, NSW 

Nathalie Key – Toll IPEC, Moorebank, NSW 

Nicholas Elkins – Toll Express, Regency Park, SA 

Nick Papas – Toll Express, Eastern Creek, NSW 

Nigel Boxall – Toll IPEC, Canberra, ACT 

Patricia Macintyre – Toll Global Information Services, Doveton, VIC 

Patricia Mahara – Toll Priority, Bankstown, NSW 

Paul Bserani – Toll Global Information Services, Doveton, VIC 

Peter Esch – Toll Priority, North Melbourne, VIC 

Phillip Anthony King – Toll Global Resources, Carrington, NSW 

Phillip Gargano – Toll IPEC, Altona North, VIC 

Phillip Huia – Toll Tranzlink, Auckland, NZ 

Raymond Beaton – Toll IPEC, Altona North, VIC 

Richard Lowey – Toll Shipping, Port Melbourne, VIC 

CLUB 10 continued 

Robert Clarke – Toll IPEC, Moorebank, NSW 

Rod Lay – Toll New Zealand, Auckland, NZ 

Roger Smith – Toll Corporate, North Sydney, NSW 

Rose Schillaci – Toll Priority, Thomastown, VIC 

Ross Cope – Toll IPEC, Altona North, VIC 

Scott Anthony Brown – Toll Global Resources, Tomago, NSW 

Shane Dixon – Toll Shipping, Port Melbourne, VIC 

Smita Granland – Toll Global Information Services, Doveton, VIC 

Stephen Kenny – Toll Express, Eastern Creek, NSW 

Stephen McKenzie – Toll Global Forwarding, Auckland, NZ 

Steven Ireland – Toll Express, Richlands, QLD 

Tom Thompson – Toll Global Forwarding, Kowloon, Hong Kong 

Tony McGrath – Toll Global Information Services, Doveton, VIC 

Troy Atkinson – Toll Express, Perth, WA 

Tutanekai Lino – Toll IPEC, Altona North, VIC 

Vincent Stephens – Toll Tranzlink, Auckland, NZ 

Wayne Turner – Toll Global Forwarding, Murrarie, QLD 

CLUB 15 

Carmel Harrold – Toll IPEC, Toowoomba, QLD 

Cheryl Brown – Toll IPEC, Moorebank, NSW 

Christopher Korzer – Toll IPEC, Townsville, QLD 

Cliff Vengtasamy – Toll Priority, Port Melbourne, VIC 

Darren Reith – Toll IPEC, Altona North, VIC 

Dave Richardson – Toll Tranzlink, Auckland, NZ 

Deanne Mitchell – Toll Global Forwarding, Tauranga, NZ 

Dianne Wilson – Toll Global Forwarding, Tullamarine, VIC 

Fran Pastura – Toll Priority, Erskineville, NSW 

Frank Gurmai – Toll IPEC, Altona North, VIC 

Gavin Hawker – Toll Tranzlink, Christchurch, NZ 

Geoffrey Day – Toll Express, Richlands, QLD 

Graham Edward Drummond – Toll SPD, Chullora, NSW 

Graham Troy – Toll Express, Perth, WA 

Gregory Jensen – Toll IPEC, Brisbane, QLD 

Isabella Douglas – Toll Fast, Murarrie, QLD 

James McWilliams – Toll Express, Eastern Creek, NSW 

Joanne Waldron – Toll Tranzlink, Christchurch, NZ 

John Kowalczyk – Toll Express, Eastern Creek, NSW 

Julie Ann Holmsted – Toll SPD, Regency Park, SA 

Karen Bishopp – Toll Priority, Coorparoo, QLD 

Martin Hans Leck – Toll SPD, Chullora, NSW 

Morgan Watts – Toll IPEC, Perth, WA 

Patricia Polyak – Toll Express, Regency Park, SA 

Paul Robinson – Toll Fast, Banksmeadow, NSW 

Peter Dransfield – Toll IPEC, Townsville, QLD 

Peter Stewart Philip – ORX, Moolabin, QLD 

Phillip Eric Johnson – QRX, Cairns, QLD 

Robert Charles Sperling – Toll SPD, Brisbane, QLD 

Robert Kent – Toll Express, Perth, WA 

Robert Symons – Toll Shipping, Burnie, TAS 

Robert Ward – Toll Express, Perth, WA 

Ronald James – Toll Priority, Erskineville, NSW 

Ronald Michael Hicks – Toll Global Resources,Tomago, NSW 

Sam Debrincat – Toll Shipping, Port Melbourne, VIC 

Sam Dib – Toll Express, Eastern Creek, NSW 

Scott Foster – Toll Priority, Erskineville, NSW 

Simon Thomas Wylie – Toll Global Resources,Tomago, NSW 

Steven Westerberg – Toll IPEC, Homebush, NSW 

Stuart May – Toll IPEC, Perth, WA 

Troy Kimmorley – Toll Energy, Barrow Island, WA 

Wayne Turner – Toll IPEC, Newcastle, NSW 

CLUB 20 

Alan Burgers – Toll IPEC, Moorebank, NSW 

Bill Anderson – Toll Logistics, Wellington, NZ 

David Keith Gilmore – QRX, Moolabin, QLD 

George Karkanis – Toll Global Information Services, Doveton, VIC 

Graeme Mann – Toll Global Forwarding, Auckland, NZ 

Helen Lauder – Toll IPEC, Altona North, VIC 

John TePona Adams – Toll Global Resources,Tomago, NSW 

Kathleen Crowe – Toll Fast, Banksmeadow, NSW 

Neville Anderson – Toll Priority, Brisbane Airport, QLD 

Patrick Walter Haydon – QRX, Moolabin, QLD 

Patricia Cassar – Toll Global Forwarding, St Peters, NSW 

Paul McGarry – Toll IPEC, Canberra, ACT 

Sidney Subritzky – Toll IPEC, Moorebank, NSW 

Tony Lagahetau – Toll Tranzlink / Auto Express, Auckland, NZ 

William Smith – Toll Express, Richlands, QLD 

CLUB 25 

David Allen – Toll Global Information Services, Adelaide Airport, SA 

James Moore – Toll Express, Perth, WA 

Julie Hagen – Toll Global Forwarding, Tullamarine, VIC 

Louise Barlow – Toll Priority, Silverwater, NSW 

Maria Dmyterko – Toll IPEC, Brisbane, QLD 

Maxwell George Rowley – Toll SPD, Chullora, NSW 

Pavey Marian – Toll SPD, Chullora, NSW 

Peter Kent Corrigan – QRX, Moolabin, QLD 

Roland Nicholson – Toll Global Forwarding, Tullamarine, VIC 

Steven Lewis – Toll Global Forwarding, Murrarie, QLD 

Terry Bartsch – Toll Tasmania, Port Adelaide, SA 

Toula Kouros – Toll Express, Wollongong, NSW 

Wayne Commerford – Toll Priority, Port Melbourne, VIC 

CLUB 30 

Anita Johanna Perry – QRX, Moolabin, QLD 

Emma Marderoussian – Toll Global Forwarding, Mascot, NSW 

Gavin Edge – Toll United, Whangarei, NZ 

John Alderman – Toll Global Information Services, Doveton, VIC 

Kenneth William Chellingsworth – QRX, Rockhampton, QLD 

Terrence Weatherley – Toll IPEC, Ballarat, VIC 

Tony Kilner – Toll Tranzlink, Dunedin, NZ 

Trish Rudd – Toll Tranzlink, Auckland, NZ 

CLUB 35 

Cecil Franckiewicz – Toll Express, Eastern Creek, NSW 

Colin Gerard Graham – QRX, Moolabin, QLD 

Glenn Biggs – Toll Global Forwarding, Murrarie, QLD 

Gordon Burgemeister – Toll Priority, Adelaide Airport, SA 

CLUB 40 

Bob Coleman – Toll SPD, Perth, WA 

Robert Arthur Colman – Toll SPD, Perth, WA 

Staff Milestones 

CLUB 45 

Graham Owen – Toll Global Forwarding, Murrarie, QLD 


43

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