1998 Buick Riviera Owner's Manual

GM Participation in an AlternativeDispute Resolution ProgramThis program is available in all 50 states and the Districtof Columbia. Canadian owners refer to your Warrantyand Owner Assistance Information booklet forinformation on the Canadian Motor Vehicle ArbitrationPlan (CAMVAP). General Motors reserves the right tochange eligibility limitations and/or to discontinue itsparticipation in this program.Both Buick and your Buick dealer are committedto making sure you are completely satisfied withyour new vehicle. Our experience has shown that,if a situation arises where you feel your concernhas not been adequately addressed, the CustomerSatisfaction Procedure described earlier in thissection is very successful.There may be instances where an impartial third partycan assist in arriving at a solution to a disagreementregarding vehicle repairs or interpretation of the NewVehicle Limited Warranty. To assist in resolving thesedisagreements, Buick voluntarily participates in BBBAUTO LINE.BBB AUTO LINE is an out-of-court programadministered by the Better Business Bureau system tosettle automotive disputes. This program is availablefree of charge to customers who currently own or lease aGM vehicle.If you are not satisfied after following the CustomerSatisfaction Procedure, you may contact the BBB usingthe toll-free telephone number, or write them at thefollowing address:BBB AUTO LINECouncil of Better Business Bureaus, Inc.4200 Wilson BoulevardSuite 800Arlington, VA 22203- 1804Telephone: 1-800-955-5100To file a claim, you will be asked to provide your nameand address, your Vehicle Identification Numberand a statement of the nature of your complaint.Eligibility is limited by vehicle age and mileage, andother factors.