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1998 Buick Riviera Owner's Manual

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Customer Satisfaction Procedure<strong>Buick</strong> dealers have the facdities, trained technicians andup-to-date information to promptly address anyconcerns you may have. However, if a concern has notbeen resolved to your complete satisfaction, take thefollowing steps:STEP ONE -- Discuss your concern with a memberof dealership management. Normally, concerns canbe quickly resolved at that level. If the matter hasalready been reviewed with the sales, service or partsmanager, contact the owner of the dealership or thegeneral manager.8-2

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