Code of Conduct Africa (open file)-nw - Airtel Africa

The Office of the OmbudspersonThe Ombudsperson Policy [pg.44] outlines the method and process for stakeholders to voice genuine concerns about unprofessional conduct thatis in breach with what is laid down in Bharti’s Code of ConductThe policy is aimed to ensure that genuine complainants can raise their concerns in full confidence, without any fear of retaliation or victimisationThe Ombudsperson administers a formal process to review and investigate any concerns raised, and undertakes all appropriate actions requiredto resolve the reported matterThe Office of the Ombudsperson will operate in a fully confidential manner and periodically report its findings to the Head of Internal AuditThe Ombudsperson will drive a trustworthy, fair and honest process, with the intention of fostering a culture that instills a ‘confidence of justice’ in theminds of Bharti's employees and business partners34