Code of Conduct Africa (open file)-nw - Airtel Africa

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The Ombudsperson Policy and Process33
The Office of the OmbudspersonThe Ombudsperson Policy [pg.44] outlines the method and process for stakeholders to voice genuine concerns about unprofessional conduct thatis in breach with what is laid down in Bharti’s Code of ConductThe policy is aimed to ensure that genuine complainants can raise their concerns in full confidence, without any fear of retaliation or victimisationThe Ombudsperson administers a formal process to review and investigate any concerns raised, and undertakes all appropriate actions requiredto resolve the reported matterThe Office of the Ombudsperson will operate in a fully confidential manner and periodically report its findings to the Head of Internal AuditThe Ombudsperson will drive a trustworthy, fair and honest process, with the intention of fostering a culture that instills a ‘confidence of justice’ in theminds of Bharti's employees and business partners34
Page 1 and 2: Code ofConduct
Page 3 and 4: Code of Conduct - an OverviewIntrod
Page 5 and 6: Our responsibilities - EmployeesAS
Page 7 and 8: Our responsibilities - Business Ass
Page 9 and 10: Personal ConductOBJECTIVETo imbibe
Page 11: Fair Employment PracticesOBJECTIVEE
Page 15 and 16: Conflict of InterestOBJECTIVETo pre
Page 17 and 18: Improper PaymentsOBJECTIVETo foster
Page 19 and 20: Working with Business AssociatesOBJ
Page 21: Dealing with the Media and Outside
Page 24 and 25: Confidential Information / Intellec
Page 26 and 27: Use of Company PropertyOBJECTIVECom
Page 28 and 29: Community ResponsibilityHealth and
Page 30 and 31: Protecting the EnvironmentOBJECTIVE
Page 32 and 33: Political ActivitiesOBJECTIVEAll em
Page 36 and 37: The ProcessConfidential channels of
Page 38 and 39: Code of Conduct - Code Clarificatio
Page 40 and 41: What are Gifts and Bribes?While Bha
Page 42 and 43: What is Sensitive Information?Any i
Page 44 and 45: What is Incidental Personal Use ofC
Page 46 and 47: Policy Details1. ObjectiveThe Compa
Page 48 and 49: Policy Details Cont’d...The Compa
Page 50 and 51: Policy Details Cont’d...When inve
Page 52 and 53: Notes51
Page 54: Bharti Enterprises LimitedBharti Cr

Code of Conduct Africa (open file)-nw - Airtel Africa

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