Products with particular environmentalvalueThe Group aims to encourage environmentally sustainablebehaviour among its clients through the design anddistribution of products and services with particularenvironmental value. In <strong>2012</strong>, the distribution of suchproducts totalled in excess of 1,484 million euros. Thissignificant increase compared to the previous year’s resultswas due both to an actual increase in the sale of theseproducts and the refinement of the data collection process(for the Czech Republic, data is only available for ČeskáPojišt'ovna).In the corporate segment, the Group aims to encourageinsured companies to comply with environmentalprotection laws and to undertake effective risk preventionmeasures, making the provision of insurance cover subjectto the implementation of certain minimum measures andadapting the insurance rates according to the extentof the precautions taken. To this end, the underwritingpolicy for property and third party liability risks requiresthe careful assessment of companies with high risk socioenvironmentalprofiles and the provision of advice with aview to assisting customers to implement safety measuresto reduce risk exposure. Where formal and/or substantiveweaknesses are identified in the preventive measurestaken, premiums may be increased and, in more seriouscases, the Group company may actually refuse to provideinsurance cover.compensable damage and non-recoverable lossesarising from failure to comply with the provisions of thelaw or intentional failure to prevent the damage.In <strong>2012</strong>, Fata Assicurazioni launched an environmentalresponsibility policy for industrial facilities in Italy, whichprovides a number of innovations including: the extent ofcoverage for pollution damage caused by asbestos as aresult of fire or explosion and damage of dangerous goodsentrusted to a third party during rail or road transport.Policies for financial losses as a result of pollutiondamage:• policies covering the financial consequences of damagecaused by general environmental pollution and specificguarantees for economic losses due to water pollution.Policies covering equipment for the production ofrenewable energy:• products covering special structures such as hydroelectricplants, wind farms and biomass plants. These policiescan also be supplemented by additional riders coveringdamages caused by fire, theft or the breakdown ofmechanical equipment used for the production of energy.In order to encourage the spread of eco-sustainablebehaviours, some Group companies grant discountedrates to businesses that are certified under EMAS andISO 14001.The attention paid by Group companies to eco-sustainablebehaviour is also mirrored in the individual client segment.Third party liability insurance for vehicles:• discounted rates of up to 50% of the annual premium areoffered to clients that insure “green” vehicles (i.e. electric,hybrid, gas, etc.), vehicles with low CO 2emissions andvehicles with low annual mileage;• special discounts relating to third party liability insurancemay be applied locally for clients with an annual publictransport subscription.Policies covering equipment for the production ofrenewable energy:• in the area of traditional household insurance coverage,specific guarantees have been developed coveringweather damage to solar or photovoltaic panels, orsimilar systems. In some cases, these products aresupplemented to include cover for indirect damage,i.e. for any loss of profit arising from interruption to orreduction in the production of electricity.Gentlemen on the Road, Czech RepublicPollution liability policies:• products, which cover the reimbursement of costs foremergency or temporary measures to prevent or limitPolicies covering damage due to catastrophicevents:• as a result of analysis conducted on climate risks, someGroup companies have developed specific policies(and/or guarantees) to cover losses caused by naturaldisasters.88 | Assicurazioni <strong>Generali</strong> - <strong>Sustainability</strong> <strong>Report</strong> <strong>2012</strong>
Initiatives to promote the adoption of eco-friendlybehaviour:• free consultations provided to clients to identify waysof optimizing the energy consumption of housing, thusreducing emissions that are harmful to the environment.Deutsche Bausparkasse Badenia covers the paymentof special loans to homeowners to support the costs ofinstalling photovoltaic systems.Socially responsible investmentproductsIn order to meet the increasing demands of customersand the international market, <strong>Generali</strong> has, for a fewyears now, been offering investment products that meetSocially Responsible Investment (SRI) criteria.For the selection of socially responsible investments,a proprietary methodology has been developed - thesame that is used to apply ethical guidelines to allGroup investments. For each company analysed, thismethodology provides:• analysis of 34 environmental, social and governance(ESG) criteria, reviewed and updated annually, with theallocation of scores;• the mapping of non-financial risks that may havean impact on the price of company shares (e.g.reputational risk and damage to brand image, classaction, legislative pressure, competitive advantage,intangible capital and carbon footprint) and the way inwhich they are regarded by corporate policies;• the comparison of previous analysis results with thebenchmark SRI universe, consisting of more than 200European companies, resulting in the selection of themost virtuous companies;• integration of financial criteria for the final selection ofthe companies identified.A team of five analysts, supported by a scientificcommittee, then selects the best companies withregard to corporate social responsibility and sustainabledevelopment policies, also by means of a process ofdialogue aimed at improving the performance of thecompanies considered, as appropriate.This approach led to the creation of an internal database,called S.A.R.A. (<strong>Sustainability</strong> Analysis of ResponsibleAsset), through which dedicated funds have beenestablished, including the fund under Luxembourg law -<strong>Generali</strong> Investments SICAV SARA SRI.Also of note is the range of savings products, AIR(Agir pour l’Investissement Responsable), developed incollaboration with <strong>Generali</strong> Patrimoine on the basis ofUn campione per amico (A champion as a friend), Italya selection of six thematic, long-term funds, selectedfollowing a rigorous and transparent assessment processwhich also considered non-financial risks.Currently, the value of <strong>Generali</strong>’s SRI investments isabout 6.3 billion euros, managed by Group companiesin France, Italy, Austria and Switzerland.Collaboration in the interest ofconsumersIn addition to offering a range of products that promotehealthy lifestyles, encourage careful and responsibledriving and promote the adoption of environmentallysustainable behaviours, the <strong>Generali</strong> Group is engagedin risk prevention in various ways, including throughpartnerships with industry associations and otherorganizations promoting the interests of consumers.With regard to health and safety in the home, in France, inpartnership with the national trade association FédérationFrançaise des Sociétés d’Assurances (FFSA),<strong>Generali</strong> France was one of the founding companies of theinsurers’ health and prevention association (APS), whichalso publishes illustrated guides on the main topics relatedto health and the prevention of accidents in the home.In addition, as a member of the Association Françaisede l’Assurance (AFA), <strong>Generali</strong> France participated inthe drafting of La Charte développement durable desassureurs (Insurers’ sustainable development charter).The AERAS convention (s’assurer et emprunter avec unrisque aggravé de santé) was also established in 2007- supported by the Government, banking and insuranceassociations, patients and consumer groups - to facilitateaccess to insurance and loans by people who have orhave had serious health problems in the past.CLIENTS | 89
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Sustainability Report 2012A complet
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Chairman and Group CEOletter to the
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sustainability context and complete
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FRANCEE-Cie Vie S.A.Europ Assistanc
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at a glanceEMPLOYEESEmployee polici
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at a glanceFINANCIALCOMMUNITYIn a y
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at a glanceSUPPLIERSThe Generali Gr
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at a glanceENVIRONMENT ANDCLIMATE C
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IndexTHE GROUP 24Mission, vision, v
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thE group79,454employees69.6billion
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MISSION, VISION, VALUES AND COMPETE
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CORPORATE BODIESBoard ofStatutoryAu
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EngagementDuring the hearing before
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The Code includes the introduction
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In Italy, the Group Anti-money Laun
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In order to make innovation an inte
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- Page 42 and 43: ADHESION TO EXTERNALVOLUNTARY INITI
- Page 45 and 46: STAKEHOLDERsPrague - Czech Republic
- Page 47 and 48: Human resources arethe Group’s fu
- Page 49 and 50: mobility, coaching programmes and p
- Page 51 and 52: Reliability. In addition, the sloga
- Page 53 and 54: In Italy and France, when returning
- Page 55 and 56: normally have the option, often gua
- Page 57 and 58: HEALTH AND SAFETY IN THEWORKPLACETh
- Page 59 and 60: Emirates, the Philippines, Guatemal
- Page 61 and 62: SIZE AND CHARACTERISTICS OF THE WOR
- Page 63 and 64: On average, a third (33.4%) of posi
- Page 65 and 66: Workforce by age bracket2011 2012 2
- Page 67 and 68: Labour disputesNumber and value of
- Page 69 and 70: To foster greater staff involvement
- Page 71 and 72: Committedto innovation anddiversifi
- Page 73 and 74: SIZE AND CHARACTERISTICS OFTHE SALE
- Page 75 and 76: DIRECT CHANNELS, with no intermedia
- Page 77 and 78: Satisfaction surveys on services pr
- Page 79 and 80: Along with thecommitment to strengt
- Page 81 and 82: FINANCIAL AND SUSTAINABILITY PERFOR
- Page 83 and 84: RatingRating agencyRating*A.M.BestA
- Page 85: Main meetings with analysts and inv
- Page 88 and 89: PRODUCT POLICIESCustomer loyalty is
- Page 92 and 93: Over the last few years, various ro
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- Page 96 and 97: of pre-packaged solutions. As part
- Page 98 and 99: Surveys on servicesGERMANYOnline su
- Page 100 and 101: Percentage of clients by age bracke
- Page 102 and 103: Change in number of claims2009-2012
- Page 104 and 105: Change in numberof complaints recei
- Page 106 and 107: SUPPLIERSKarolinen Karee, Munich, G
- Page 108 and 109: Relationships with contractual part
- Page 110 and 111: SIZE AND CHARACTERISTICSOF SUPPLIER
- Page 112 and 113: COMMUNITYOld-Aged Survey, Germania1
- Page 114 and 115: GUIDELINES FOR COMMUNITYINITIATIVES
- Page 116 and 117: For example, in 2012 the Generali E
- Page 118 and 119: Cultural areaWith a view to promoti
- Page 120 and 121: Sports areaGenerali regards sport a
- Page 122 and 123: ENVIRONMENT ANDCLIMATE CHANGEOilsee
- Page 124 and 125: In order to pursue the abovemention
- Page 126 and 127: DIRECT ENVIRONMENTAL IMPACTThe data
- Page 128 and 129: Electricity quota from renewable so
- Page 130 and 131: PaperPaper consumption3530252015105
- Page 132 and 133: WaterWater consumption (m 3 )-0.4%3
- Page 134 and 135: In all countries, IT waste, compris
- Page 136 and 137: Flight kilometres travelled by empl
- Page 138 and 139: The increase in exposure to climate
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EXPENDITURES AND INVESTMENTSFOR ENV
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ENVIRONMENTAL RANKINGGenerali’s a
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CONTENTINDEXParis - France
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REPORTEDGLOBALCOMPACTPRINCIPLESCROS
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GLOBALREPORTED COMPACTPRINCIPLESful
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REPORTEDGLOBALCOMPACTPRINCIPLESCROS
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GLOBALREPORTED COMPACTCROSS-REFEREN
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GRIINDICATORSDESCRIPTIONASPECT: Div
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GRIINDICATORSDESCRIPTIONSOCIETYDisc
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GRIINDICATORSDESCRIPTIONASPECT: Pub
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GRIINDICATORSDESCRIPTIONASPECT: Cus
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GRIINDICATORSFS3. CoreDESCRIPTIONPr
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Co-ordination:Corporate Social Resp