Sustainability Report 2012 - Generali Versicherung AG

More documents

Recommendations

Info

In terms of dialogue with and engagement of analystsand investors, 2012 and the first few months of 2013was an unusual period compared to the previous periods,mainly due to the change in the composition of the TopManagement and, as a result, the management of theCompany.If, up to the presentation of the new Group business planto the financial markets (January 2013) the day-to-daycommunication with the financial markets had slowedcompared to the previous year, in the last few months thenumber of meetings with the financial community rosesharply, bringing the number of contacts in 2012 to 282(268 in 2011). These included conferences, presentations,roadshows and individual meetings, in addition to telephoneconversations and conference calls managed on a dailybasis by the Investor Relations department.On 14 January 2013, Generali held an Investor Dayin London. At this meeting, the Top Managementpresented the international financial communitywith the strategy for transformation of the Group,based on the main objectives of improving returnsfor shareholders and maximising the value of thecore business of insurance, strengthening capitalsoundness and profitability, and implementing abusiness approach guided by customers.The event had widespread international mediacoverage, which was also the result of the logisticalchoice of a highly visible financial market such asLondon.The breakdown of meetings by type of participant (62%institutional investors, 38% analysts) again shows significantinterest from financial analysts, specifically credit analysts,also due to the meetings organised for the bond issue inDecember 2012.The breakdown of meetings by type of participant (62%institutional investors, 38% analysts) again shows significantinterest from financial analysts, specifically credit analysts,also due to the meetings organised for the bond issue inDecember 2012.Lastly, it is important to note that over the year the Companyreceived numerous contact requests from ESG analystswith a view to obtaining more details on the Group’s socialand environmental commitment and performance.Increasing requests concerning SRI issues were alsoreceived from investors, in order to assess the Group’scompliance with the criteria defined to consider theinvestment in the Generali share as socially responsible.Dialogue with analysts, investors and “ethical” ratingagencies, managed with support from the Corporate SocialResponsibility department was mainly conducted throughconference calls and requests to fill out questionnaires.In this sense, the Group was a speaker at the Settimanadell’Investimento Sostenibile e Responsabile (week forsustainable and responsible investing) in Italy, in June 2012,in the presence of the leading players in Italian traditionaland ethical finance.The financial community is able to communicate directlyand at any time with the Company via the section InvestorRelations on the Group’s website, which provides contactdetails for the offices dealing with private and institutionalinvestors. This section also includes all information onShareholders' Meetings, corporate governance and, moregenerally, the economic and financial performance of theParent Company and the Group by way of annual reportsand interim financial statements.82 | Assicurazioni Generali - Sustainability Report 2012
Main meetings with analysts and investors involving the Top ManagementlondonLondon - Morgan StanleyConference; Autonomous ResearchConference; roadshow (for thelaunch of the bond issue of 5December 2012, attended by a totalof 50 investors and analysts)FrankfurtRoadshowparisRoadshowVIENNARoadshowMONACORoadshowMILANMilan - the 2011 annual resultspresentation; UBS Italian FinancialServices Conference; roadshowDAVOSDavos - Participation in the WorldEconomic Forum, as an industrypartner. This conference broughttogether over one thousand ofthe most important world leadersin industry, institutions and civilsociety, also offering, on thesidelines of the official program,opportunities to organise one-toonemeetings between participants.FINANCIAL COMMUNITY | 83
Page 4 and 5:
Sustainability Report 2012A complet
Page 6 and 7:
Chairman and Group CEOletter to the
Page 9 and 10:
sustainability context and complete
Page 11:
FRANCEE-Cie Vie S.A.Europ Assistanc
Page 14 and 15:
at a glanceEMPLOYEESEmployee polici
Page 16 and 17:
at a glanceFINANCIALCOMMUNITYIn a y
Page 18 and 19:
at a glanceSUPPLIERSThe Generali Gr
Page 20:
at a glanceENVIRONMENT ANDCLIMATE C
Page 23:
IndexTHE GROUP 24Mission, vision, v
Page 26 and 27:
thE group79,454employees69.6billion
Page 28 and 29:
MISSION, VISION, VALUES AND COMPETE
Page 30 and 31:
CORPORATE BODIESBoard ofStatutoryAu
Page 32 and 33:
EngagementDuring the hearing before
Page 34 and 35: The Code includes the introduction
Page 36 and 37: In Italy, the Group Anti-money Laun
Page 38 and 39: In order to make innovation an inte
Page 40 and 41: The Generali Group is committed to
Page 42 and 43: ADHESION TO EXTERNALVOLUNTARY INITI
Page 45 and 46: STAKEHOLDERsPrague - Czech Republic
Page 47 and 48: Human resources arethe Group’s fu
Page 49 and 50: mobility, coaching programmes and p
Page 51 and 52: Reliability. In addition, the sloga
Page 53 and 54: In Italy and France, when returning
Page 55 and 56: normally have the option, often gua
Page 57 and 58: HEALTH AND SAFETY IN THEWORKPLACETh
Page 59 and 60: Emirates, the Philippines, Guatemal
Page 61 and 62: SIZE AND CHARACTERISTICS OF THE WOR
Page 63 and 64: On average, a third (33.4%) of posi
Page 65 and 66: Workforce by age bracket2011 2012 2
Page 67 and 68: Labour disputesNumber and value of
Page 69 and 70: To foster greater staff involvement
Page 71 and 72: Committedto innovation anddiversifi
Page 73 and 74: SIZE AND CHARACTERISTICS OFTHE SALE
Page 75 and 76: DIRECT CHANNELS, with no intermedia
Page 77 and 78: Satisfaction surveys on services pr
Page 79 and 80: Along with thecommitment to strengt
Page 81 and 82: FINANCIAL AND SUSTAINABILITY PERFOR
Page 83: RatingRating agencyRating*A.M.BestA
Page 88 and 89: PRODUCT POLICIESCustomer loyalty is
Page 90 and 91: Products with particular environmen
Page 92 and 93: Over the last few years, various ro
Page 94 and 95: • fill out questionnaires with a
Page 96 and 97: of pre-packaged solutions. As part
Page 98 and 99: Surveys on servicesGERMANYOnline su
Page 100 and 101: Percentage of clients by age bracke
Page 102 and 103: Change in number of claims2009-2012
Page 104 and 105: Change in numberof complaints recei
Page 106 and 107: SUPPLIERSKarolinen Karee, Munich, G
Page 108 and 109: Relationships with contractual part
Page 110 and 111: SIZE AND CHARACTERISTICSOF SUPPLIER
Page 112 and 113: COMMUNITYOld-Aged Survey, Germania1
Page 114 and 115: GUIDELINES FOR COMMUNITYINITIATIVES
Page 116 and 117: For example, in 2012 the Generali E
Page 118 and 119: Cultural areaWith a view to promoti
Page 120 and 121: Sports areaGenerali regards sport a
Page 122 and 123: ENVIRONMENT ANDCLIMATE CHANGEOilsee
Page 124 and 125: In order to pursue the abovemention
Page 126 and 127: DIRECT ENVIRONMENTAL IMPACTThe data
Page 128 and 129: Electricity quota from renewable so
Page 130 and 131: PaperPaper consumption3530252015105
Page 132 and 133: WaterWater consumption (m 3 )-0.4%3
Page 134 and 135:
In all countries, IT waste, compris
Page 136 and 137:
Flight kilometres travelled by empl
Page 138 and 139:
The increase in exposure to climate
Page 140 and 141:
EXPENDITURES AND INVESTMENTSFOR ENV
Page 142 and 143:
ENVIRONMENTAL RANKINGGenerali’s a
Page 145 and 146:
CONTENTINDEXParis - France
Page 147 and 148:
REPORTEDGLOBALCOMPACTPRINCIPLESCROS
Page 149 and 150:
GLOBALREPORTED COMPACTPRINCIPLESful
Page 151 and 152:
REPORTEDGLOBALCOMPACTPRINCIPLESCROS
Page 153:
GLOBALREPORTED COMPACTCROSS-REFEREN
Page 156 and 157:
GRIINDICATORSDESCRIPTIONASPECT: Div
Page 158 and 159:
GRIINDICATORSDESCRIPTIONSOCIETYDisc
Page 160 and 161:
GRIINDICATORSDESCRIPTIONASPECT: Pub
Page 162 and 163:
GRIINDICATORSDESCRIPTIONASPECT: Cus
Page 164 and 165:
GRIINDICATORSFS3. CoreDESCRIPTIONPr
Page 168:
Co-ordination:Corporate Social Resp
show all

Sustainability Report 2012 - Generali Versicherung AG

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?