Sustainability Report 2012 - Generali Versicherung AG

Engagement of employeesIn most countries satisfaction surveys on the corporate environment are carried out on a periodic basis (usually every twoyears) to ascertain the results of initiatives that have been launched and to identify areas for improvement and new formsof dialogue with employees. Employees are also strongly encouraged to take an active role in the workplace in order tobuild a corporate identity and a culture of engagement, as well as to improve internal communications within the company.In 2012 the satisfaction surveys carried out in France (Generali France), the Czech Republic (Generali Pojišt'ovna and EuropAssistance), Spain (Europ Assistance) and Switzerland (Generali Switzerland) involved over 7,000 people. The average levelof participation was 78.9% and the overall satisfaction level was 79.7%.Main initiatives in 2012FranceGenerali France involved 3,496 employees in the Enquetede ressenti survey to review the Organisation du TravailResponsabilisante policy. The issues examined included: thequality of working life, the sense of belonging to the Group andthe team, satisfaction with team work and the improvement in theorganisation of work among the departments. The participationlevel was 67% and the satisfaction level 84.2% (62% in 2011).Czech RepublicGenerali Pojišt'ovna involved all ofits 691 employees in the firstsatisfaction survey on internalcommunications and the company’sstrategies. The participation levelwas 93% and the satisfaction level90% (51% of whom were completelysatisfied).SpainEurop Assistance involvedits 758 employees in asurvey on the corporateclimate. The participationlevel was 85% and thesatisfaction level 70%.SwitzerlandGenerali Switzerland carried outa survey among all of its 2,258employees to gauge their motivationin terms of commitment and thesatisfaction of their requirements. Theparticipation level was 87% and thesatisfaction level for men was 73%(52% of whom were highly motivated)end that for women 70% (42 of whomwere highly motivated).66 | Assicurazioni Generali - Sustainability Report 2012