Sustainability Report 2012 - Generali Versicherung AG

Workforce by levelCountry Managers Middle Managers Office workers Sales Force on payroll Other Total2011 2012 2011 2012 2011 2012 2011 2012 2011 2012 2011 2012Italy 340 334 2,024 2,104 8,578 8,548 5,820 5,857 42 28 16,804 16,871Austria 57 56 191 187 2,891 2,842 1,842 1,852 15 9 4,996 4,946Czech Republic 58 56 366 307 3,415 3,481 864 766 8 5 8,217 8,065France 149 141 3,155 3,229 2,798 2,627 2,115 2,068 0 0 15,123 14,696Germany 227 231 751 710 10,532 10,655 3,523 3,032 90 68 4,711 4,615Spain 74 72 352 338 1,327 1,446 797 792 10 11 2,560 2,659Switzerland 239 254 538 574 2,339 2,277 578 592 48 46 3,742 3,743TOTAL 1,144 1,144 7,377 7,449 31,880 31,876 15,539 14,959 213 167 56,153 55,595Incidence % 2.0% 2.1% 13.1% 13.4% 56.8% 57.3% 27.7% 26.9% 0.4% 0.3% 100.0% 100.0%The breakdown of the Group's total workforce by level is not significantly different in terms of the proportion represented by individual levels.There have been many internal promotions as a result of professional growth in Switzerland, where there has been an increase in both thenumber of managers (+6.3%) and the number of middle managers (+6.7%). In Germany there was a 1.8% rise in the number of managers,while in Italy and France the number of middle managers increased by 4.0% and 2.3% respectively. In the other countries there were falls inboth categories, particularly in the Czech Republic where there was a drop in both the number of managers (-3.4%) and middle managers(-16.1%) because of the high staff turnover in this country.At 41.8%, the proportion of managers and middle managers in France remained well above the Group average of 15.5%. The proportionof staff in managerial roles was also above average in Switzerland (22.1%), yet was particularly low in Austria (4.9%) and Germany (6.4%).The proportion of office workers in the Czech Republic (75.4%) and Germany (72.5%) was considerably higher than the Group average(57.3%).There was an increase in the number of office workers in Germany (+1.2%), the Czech Republic (+1.9%) and, in particular, Spain (+9%),due to the recruitment of new staff in the call centres. Conversely, there was a fall in the number of office workers most notably in France(-6.1%) and Switzerland (-2.7%).The number of the sales force on payroll fell by 3.7% overall with peaks in Germany (-13.9%) and the Czech Republic (-11.3%) due to therestructuring plans; conversely, it grew in Switzerland (+2.4%) and, to a lesser degree, in Italy (+0.6%) and Austria (+0.5%).At the end of 2012 there were 3,998 call centre employees (3,962 in 2011), equivalent to 7.2% of the total workforce andto 12.5% of all office workers. The number of call centre employees grew significantly in Germany (+6%), Spain (+10.5%)and Switzerland (+12.6%), reflecting the fact that a growing number of customer services are also now carried out overthe phone. The number of call centre workers is particularly high in Spain, where they represent 33.7% of the Group's totalworkforce and 61.9% of the office workers, the level at which they are hired. Because of the specific services they provide,the call centres are vitally important to the companies of the Europ Assistance group.Female workforce by levelCountry Managers Middle Managers Office workers Sales Force on payroll Other Total2011 2012 2011 2012 2011 2012 2011 2012 2011 2012 2011 2012Italy 40 40 426 452 4,478 4,469 2,171 2,255 7 6 7,122 7,222Austria 5 4 40 39 1,578 1,563 233 236 5 3 1,861 1,845Czech Republic 6 5 143 122 2,161 2,175 781 695 3 1 4,072 4,035France 39 35 1,653 1,721 1,905 1,800 475 479 0 0 6,646 6,516Germany 25 28 152 142 5,718 5,757 706 569 45 20 3,094 2,998Spain 8 7 91 91 741 828 252 252 3 3 1,095 1,181Switzerland 26 39 123 144 1,381 1,340 25 28 8 13 1,563 1,564TOTAL 149 158 2,628 2,711 17,962 17,932 4,643 4,514 71 46 25,453 25,361Incidence % 0.6% 0.6% 10.3% 10.7% 70.6% 70.7% 18.2% 17.8% 0.3% 0.2% 100.0% 100.0%On average, women represent 45.6% of the Group’s total workforce (45.3% in 2011). The only countries with significant variations onthis figure were the Czech Republic and France, where women represent a higher proportion of the local workforce (65% and 50%respectively), and Austria, where this figure is just 37.3%. In Italy, women represent 42.8% of the workforce.In 2012 there was an increase in the number of female managers (+6%) and middle managers (+3.2%) and a fall in the number of femalesales force staff on payroll (-2.8%). In terms of office workers - the category which accounts for the overriding majority of the Group’sfemale employees (70.7%) - the figure remained largely unchanged (-0.2%). The concentration of women in the office worker category wassignificantly above average in Germany (88.4%), Switzerland (85.7%) and Austria (84.7%), whilst in France it accounted for just 44.6%.60 | Assicurazioni Generali - Sustainability Report 2012