Employee Health and Safety - The Group respectsthe safety and health of its employees in the workplace,providing the highest possible standards of quality. Onlyin the Philippines is there a Health and Safety Committee.Employees are covered by healthcare and work accidentinsurance policies, pursuant to local laws. Although thereare differences from country to country, employees canalso enjoy additional benefits such as quality healthcare,which includes hospital stays, term insurance, disability andaccident insurance.Trade Unions - In no country does the Group placerestrictions on the right of the workers to appoint their ownrepresentatives or to freely join a trade union.Employee Health and Safety - The Group complies withworkplace health and safety regulations in all countriesand guarantees employees insurance coverage againstillness and work accidents that goes beyond the minimumlevels guaranteed by law. Most companies have a Healthand Safety Committee. The Group companies offer theiremployees one or more of the following additional insurancepolicies at reduced cost or for free: quality healthcare,coverage for hospital stays due to illness or accident, terminsurance and permanent invalidity or disability insurance.<strong>Generali</strong> Rainbow Life, Hong KongThe AmericasIn the Americas, the Group operates in Argentina, Brazil,Canada, Colombia, Ecuador, Guatemala, Mexico, Panamaand the United States.Child labour - In these countries, all employees are over 16years of age. In Brazil, <strong>Generali</strong> Brazil Seguros participates inthe government’s Menor Aprendiz apprentice programme,hosting in their offices young apprentices of over 16 yearsof age who undergo a professional apprenticeship andpreparatory experience with a view to their future insertionin the labour market.Employment contracts - The picture is quite varied:in Argentina the Group applies the national collectivebargaining agreement and in Brazil it complies withthe regulations set forth by the Constitution and by theCollective Employment Convention for each category ofemployees. In Colombia, 84% of employees are coveredby collective bargaining agreements. In the other countries,the employment contracts are based on individual writtenagreements. The minimum notice period for the unilateraltermination of an employment contract by an employee isat least 5 days in Mexico, at least 15 days in Guatemalaand Panama, and at least 30 days in the other countries.Remuneration is in line or above the average of the nationalsector. The working week ranges from 37.5 hours inArgentina to 44 hours in Panama. Flexible working hoursare possible in Canada, Guatemala and Panama. Overtimeis voluntary, as a rule does not exceed 12 hours a week,and is remunerated in most countries.AfricaThe Group operates in South Africa through the companyEurop Assistance.Human and labour rights - The HIV/AIDS Policy isadopted, which ensures that people carrying the HIVvirus are not discriminated against during the employeerecruitment process and, if hired, are not made redundantwhen the illness sets in.Child labour - The minimum age of employees is 18 years.Employment contracts - Employment contracts arebased on individual written agreements. The minimumnotice period for the unilateral termination of an employmentcontract varies from one week, for workers employed forless than six months, to 30 days for those employed formore than twelve months. The working week comprises of40 hours and offers flexible starting and finishing times foradministrative personnel. Call centre and customer servicestaff are contracted to work in shifts for a maximum of 45hours per week. Overtime is voluntary, does not exceed10 hours per week and is remunerated following theauthorisation of the employee’s immediate manager.Trade Unions - There are no restrictions regarding therights of employees to appoint their own representatives orto freely join a trade union.Employee Health and Safety - Workplace health andsafety regulations are respected and there is a Health andSafety Committee. Employee benefits include the followinginsurance policies: life insurance, dread disease insurance,and insurance against disability, illness and work accidents.58 | Assicurazioni <strong>Generali</strong> - <strong>Sustainability</strong> <strong>Report</strong> <strong>2012</strong>
SIZE AND CHARACTERISTICS OF THE WORKFORCEWorkforceCountry 2011 <strong>2012</strong> ChangeItaly 16,804 16,871 0.4%Austria 4,996 4,946 -1.0%Czech Republic 4,711 4,615 -2.0%France 8,217 8,065 -1.8%Germany 15,123 14,696 -2.8%Spain 2,560 2,659 3.9%Switzerland 3,742 3,743 0.0%Total 56,153 55,595 -1.0%At the end of <strong>2012</strong>, the total number of Group employees in the <strong>Sustainability</strong> <strong>Report</strong> area came to 55,595.Although there was an overall reduction of 558 employees (-1% compared with 2011), in the various countries there were differingtrends as regards the workforce:there was an increase in the number of employees in Spain (+3.9%) because of new hires;there were falls in Austria (-1%), France (-1.8%), the Czech Republic (-2%) and Germany (-2.8%) where restructuring plans have beenadopted in some companies with regard to sales staff;the size of the workforce remained largely the same in Italy (+0.4%) and Switzerland (0%).Workforce change 2009-<strong>2012</strong>2010/2009-0.2%2011/2010-0.1%<strong>2012</strong>/2011Based on the trends observed in the last three years, whichsaw the workforce remain largely unchanged in 2010 and2011 before reducing slightly in the last year, one cansee that, even in an economic context still characterisedby uncertainty, stagnation and growing competition, inwhich structural changes are required to maintain thecompetitiveness of the business, the Group has been ableto keep employment levels practically unchanged.-1%In addition, in some countries the Group has taken anactive role in helping to overcome this period of economicdifficulty, particularly in relation to the serious problem ofunemployment amongst the young. In France, <strong>Generali</strong>France has adopted the Apprenticeship Policy which, forthe 2011-2013 three-year period, plans to permanently hire25% of the interns working at the company. <strong>Generali</strong> has signed a partnership agreement with the Second Change Schoolof Saint-Denis which, through a series of specific re-education and employment programmes, helps the unemployed andunqualified people who leave school early to become part of the working population.In Austria and Switzerland, to help young people enter the world of employment some Group companies take on internsof between 16 and 18 years of age, giving them the chance to acquire the professional experience they need so they findit easier to get work once they have completed their studies.EMPLOYEES | 59
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Sustainability Report 2012A complet
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Chairman and Group CEOletter to the
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- Page 14 and 15: at a glanceEMPLOYEESEmployee polici
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- Page 18 and 19: at a glanceSUPPLIERSThe Generali Gr
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- Page 23: IndexTHE GROUP 24Mission, vision, v
- Page 26 and 27: thE group79,454employees69.6billion
- Page 28 and 29: MISSION, VISION, VALUES AND COMPETE
- Page 30 and 31: CORPORATE BODIESBoard ofStatutoryAu
- Page 32 and 33: EngagementDuring the hearing before
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- Page 36 and 37: In Italy, the Group Anti-money Laun
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- Page 42 and 43: ADHESION TO EXTERNALVOLUNTARY INITI
- Page 45 and 46: STAKEHOLDERsPrague - Czech Republic
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- Page 49 and 50: mobility, coaching programmes and p
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- Page 55 and 56: normally have the option, often gua
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- Page 59: Emirates, the Philippines, Guatemal
- Page 63 and 64: On average, a third (33.4%) of posi
- Page 65 and 66: Workforce by age bracket2011 2012 2
- Page 67 and 68: Labour disputesNumber and value of
- Page 69 and 70: To foster greater staff involvement
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- Page 73 and 74: SIZE AND CHARACTERISTICS OFTHE SALE
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- Page 96 and 97: of pre-packaged solutions. As part
- Page 98 and 99: Surveys on servicesGERMANYOnline su
- Page 100 and 101: Percentage of clients by age bracke
- Page 102 and 103: Change in number of claims2009-2012
- Page 104 and 105: Change in numberof complaints recei
- Page 106 and 107: SUPPLIERSKarolinen Karee, Munich, G
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SIZE AND CHARACTERISTICSOF SUPPLIER
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COMMUNITYOld-Aged Survey, Germania1
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GUIDELINES FOR COMMUNITYINITIATIVES
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For example, in 2012 the Generali E
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Cultural areaWith a view to promoti
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Sports areaGenerali regards sport a
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ENVIRONMENT ANDCLIMATE CHANGEOilsee
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In order to pursue the abovemention
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DIRECT ENVIRONMENTAL IMPACTThe data
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Electricity quota from renewable so
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PaperPaper consumption3530252015105
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WaterWater consumption (m 3 )-0.4%3
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In all countries, IT waste, compris
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Flight kilometres travelled by empl
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The increase in exposure to climate
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EXPENDITURES AND INVESTMENTSFOR ENV
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ENVIRONMENTAL RANKINGGenerali’s a
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CONTENTINDEXParis - France
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REPORTEDGLOBALCOMPACTPRINCIPLESCROS
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GLOBALREPORTED COMPACTPRINCIPLESful
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REPORTEDGLOBALCOMPACTPRINCIPLESCROS
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GLOBALREPORTED COMPACTCROSS-REFEREN
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GRIINDICATORSDESCRIPTIONASPECT: Div
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GRIINDICATORSDESCRIPTIONSOCIETYDisc
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GRIINDICATORSDESCRIPTIONASPECT: Pub
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GRIINDICATORSDESCRIPTIONASPECT: Cus
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GRIINDICATORSFS3. CoreDESCRIPTIONPr
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Co-ordination:Corporate Social Resp