Sustainability Report 2012 - Generali Versicherung AG
Sustainability Report 2012 - Generali Versicherung AG Sustainability Report 2012 - Generali Versicherung AG
Work life balanceTo balance their working commitments with their familyand personal lives, Generali Group employees can takeadvantage of flexible working hours, part-time rolesand company crèches. In some overseas Groupcompanies telecommuting is also a possibility.In the countries considered by the Sustainability Report, theworking week ranges from 37 hours in Italy (administrativestaff that adhere to the National Collective BargainingAgreement for the insurance sector) to 42 hours at BancaSvizzera Italiana. A range of flexible start and finish timesand lunch hours are available. Furthermore, in Franceworkers can choose from different options involving variablecombinations of working days and holidays.Generali Rainbow Life, Hong KongShift work is used in Europ Assistance group companiesthat provide policyholders with a 24/7 service and insome Group call centres that provide assistance until10:00 p.m.. More specifically, at Europ Assistanceemployees work shifts of around 8 hours a day, 5 days aweek, and/or shifts of no less than 4 hours a day.Although there are differences from country to country, inaccordance with the law, National Collective BargainingAgreements and supplementary agreements in forceat each company, Group employees are entitled totake paid leave for: marriage, the death of a relative,pregnancy, breastfeeding, maternity/paternity leave,children's illnesses/birthdays, medical appointments andtests, study, care for disabled relatives and giving blood.In line with the company's organisational requirements,workers are usually also granted paid leave, leavewith compensatory working time and workinghoursbank, which can be taken in hours or fractionsof working days, to boost flexibility. More specifically,in the Italian insurance sector, the number of hours ofpaid leave granted to employees with disabilities andemployees with children under three years of age or withserious disabilities is doubled (in the Czech Republic thisentitlement continues until the disabled child has reachedthe age of 26, provided he/she is not being cared forsocial services), without prejudice to the provisions of thelegislation in force with regard to leave for people withdisabilities and their careers. The conditions as regardsleave for medical appointments and care and study leaveare also more favourable than those provided by the lawsin force and the sector National Collective BargainingAgreements. Employees are also entitled to periods ofunpaid leave of a maximum of 12 months for justifiedpersonal or family reasons.In the Sustainability Report countries forms of verticaland/or horizontal part-time work have been regulated.The number of working hours is usually reduced by 50%,but smaller or greater reductions are often possible,varying between a maximum of 80% (in France) anda minimum of 20% (in Switzerland) in the area underconsideration.Part-time contracts are generally granted for familyreasons, such as the need to provide care for closerelatives (parents, children, spouse or other membersof the household) who are ill or disabled, to look afterchildren, or in the event of serious personal reasons. InFrance, workers over 55 years of age are encouraged torequest a part-time role in preparation for retirement. Asimilar contractual provision is in place for older workersin Germany. The granting of a part-time contract alwaysdepends on the compatibility of such a request withthe company’s technical, organisational and productionneeds. Where it is not possible, employees may howeverbe granted reduced working hours if they are willing tocarry out a similar role or be transferred to a differentdepartment at the same company site. Employees52 | Assicurazioni Generali - Sustainability Report 2012
normally have the option, often guaranteed for a certainnumber of years, to return to full-time work (reversiblepart-time work). After this time has elapsed, thecompany can still decide whether or not to acceptrequests to return to work on a full-time basis.As regards the work life balance initiatives, there hasbeen an increase in the number of company crèchesand/or infants’ schools for the children of employees:• in Italy, at the Trieste, Mogliano Veneto and Romeoffices, there are company crèches for a total of 110children of between 3 months and 3 years old;• in Germany, at the Cologne and Munich officesemployees can use the company crèches for theirchildren of between 6 months and 3 years old; inMunich there is also a nursery school with 72 placesfor children of 3 to 6 years old. Meanwhile, EuropAssistance has entered into partnerships with localcrèches to ensure that the children of its employeesare given priority when new places are assigned;• in the Czech Republic, since 2013 employees at thePrague office have been able to send their children ofbetween 18 months and 6 years to infant schools;• in Switzerland, at the Adliswil and Nyon offices, thereare two crèches that can accommodate a total of 69children.In 2012, Generali Group Austria was certified as familyfriendlybecause of its advanced work life balancepolicies. In Germany, Generali Deutschland Holding AG,Generali Versicherung, Aechen Munchener VersicherungGenerali Deutschland Investments and Dialog have beenawarded the Audit Beruf und Familie (family-friendlycertificate), a quality mark that the not-for-profit HertieFoundation, with the endorsement of the Federal Ministryof the Economy, awards to companies with outstandingwork life balance policies.TrainingThe Generali Group regards learning and knowledge sharingas crucial elements for meeting its improvement goals,maximising business value and implementing its new strategybased on its core insurance business, on a customer-ledbusiness approach and on the strengthening of its capitalsolidity and profitability.Human capital enhancement is supported by the GeneraliGroup Innovation Academy (GGIA) - the Group CorporateUniversity - which meets the professional growth needs ofemployees with training activities that are consistent with theGroup’s objectives and strategies. The GGIA organises andcoordinates Group training initiatives for the workforce in all ofthe Group’s companies across the world and provides supportand consultancy for the activities of the training centres inEuropean, Asian and South American countries.One of the Group’s most noteworthy international traininginitiatives is the Ulysses Programme. Targeted at senior andmiddle managers, this programme examines the issue ofthe competitiveness of the Group through the analysis ofthe markets and the various different contexts, following thelearning journey model. This modular course (in 2012 oneof the modules focused on Corporate Social Responsibility)offers participants the opportunity to carry out benchmarkingand to exchange ideas and experiences with experts andspecialists in various fields and from different parts of theworld. The other training programmes include: the MarcoPolo programme (already mentioned in the section Diversityand inclusion), aimed at international mobility employees;the Solvency II Group Training Programme, which seeks toprovide an overview of the technical and cultural requirementsfor complying with the Solvency II regulation; the Internal AuditProgramme, a multi-year initiative designed to improve thetechnical knowledge and management skills of the InternalAuditors in the Group’s various offices across the world.At local level, in all of the countries in which the Groupoperates, there are language, IT, legal (privacy, anti-moneylaundering, administrative responsibility, health and safety,etc.) and business training programmes, as well as initiativesfor developing technical expertise and management andbehavioural skills. More specifically, in Italy the training ofthe administrative workforce at the individual companiesis managed by the GGIA, which also provides consultancyregarding the training courses for the sales force not on thepayroll, promoted by the management teams of the individualcompanies.In Germany, Absolventa GmbH awarded Generali GroupDeutschland with the prestigious Official Trainee Seal in 2012in recognition of the international programmes it provides forits workforce.Environmental Class For Children, RomaniaFurther information on Training, see the websitewww.generali.com/Careers.EMPLOYEES | 53
- Page 4 and 5: Sustainability Report 2012A complet
- Page 6 and 7: Chairman and Group CEOletter to the
- Page 9 and 10: sustainability context and complete
- Page 11: FRANCEE-Cie Vie S.A.Europ Assistanc
- Page 14 and 15: at a glanceEMPLOYEESEmployee polici
- Page 16 and 17: at a glanceFINANCIALCOMMUNITYIn a y
- Page 18 and 19: at a glanceSUPPLIERSThe Generali Gr
- Page 20: at a glanceENVIRONMENT ANDCLIMATE C
- Page 23: IndexTHE GROUP 24Mission, vision, v
- Page 26 and 27: thE group79,454employees69.6billion
- Page 28 and 29: MISSION, VISION, VALUES AND COMPETE
- Page 30 and 31: CORPORATE BODIESBoard ofStatutoryAu
- Page 32 and 33: EngagementDuring the hearing before
- Page 34 and 35: The Code includes the introduction
- Page 36 and 37: In Italy, the Group Anti-money Laun
- Page 38 and 39: In order to make innovation an inte
- Page 40 and 41: The Generali Group is committed to
- Page 42 and 43: ADHESION TO EXTERNALVOLUNTARY INITI
- Page 45 and 46: STAKEHOLDERsPrague - Czech Republic
- Page 47 and 48: Human resources arethe Group’s fu
- Page 49 and 50: mobility, coaching programmes and p
- Page 51 and 52: Reliability. In addition, the sloga
- Page 53: In Italy and France, when returning
- Page 57 and 58: HEALTH AND SAFETY IN THEWORKPLACETh
- Page 59 and 60: Emirates, the Philippines, Guatemal
- Page 61 and 62: SIZE AND CHARACTERISTICS OF THE WOR
- Page 63 and 64: On average, a third (33.4%) of posi
- Page 65 and 66: Workforce by age bracket2011 2012 2
- Page 67 and 68: Labour disputesNumber and value of
- Page 69 and 70: To foster greater staff involvement
- Page 71 and 72: Committedto innovation anddiversifi
- Page 73 and 74: SIZE AND CHARACTERISTICS OFTHE SALE
- Page 75 and 76: DIRECT CHANNELS, with no intermedia
- Page 77 and 78: Satisfaction surveys on services pr
- Page 79 and 80: Along with thecommitment to strengt
- Page 81 and 82: FINANCIAL AND SUSTAINABILITY PERFOR
- Page 83 and 84: RatingRating agencyRating*A.M.BestA
- Page 85: Main meetings with analysts and inv
- Page 88 and 89: PRODUCT POLICIESCustomer loyalty is
- Page 90 and 91: Products with particular environmen
- Page 92 and 93: Over the last few years, various ro
- Page 94 and 95: • fill out questionnaires with a
- Page 96 and 97: of pre-packaged solutions. As part
- Page 98 and 99: Surveys on servicesGERMANYOnline su
- Page 100 and 101: Percentage of clients by age bracke
- Page 102 and 103: Change in number of claims2009-2012
normally have the option, often guaranteed for a certainnumber of years, to return to full-time work (reversiblepart-time work). After this time has elapsed, thecompany can still decide whether or not to acceptrequests to return to work on a full-time basis.As regards the work life balance initiatives, there hasbeen an increase in the number of company crèchesand/or infants’ schools for the children of employees:• in Italy, at the Trieste, Mogliano Veneto and Romeoffices, there are company crèches for a total of 110children of between 3 months and 3 years old;• in Germany, at the Cologne and Munich officesemployees can use the company crèches for theirchildren of between 6 months and 3 years old; inMunich there is also a nursery school with 72 placesfor children of 3 to 6 years old. Meanwhile, EuropAssistance has entered into partnerships with localcrèches to ensure that the children of its employeesare given priority when new places are assigned;• in the Czech Republic, since 2013 employees at thePrague office have been able to send their children ofbetween 18 months and 6 years to infant schools;• in Switzerland, at the Adliswil and Nyon offices, thereare two crèches that can accommodate a total of 69children.In <strong>2012</strong>, <strong>Generali</strong> Group Austria was certified as familyfriendlybecause of its advanced work life balancepolicies. In Germany, <strong>Generali</strong> Deutschland Holding <strong>AG</strong>,<strong>Generali</strong> <strong>Versicherung</strong>, Aechen Munchener <strong>Versicherung</strong><strong>Generali</strong> Deutschland Investments and Dialog have beenawarded the Audit Beruf und Familie (family-friendlycertificate), a quality mark that the not-for-profit HertieFoundation, with the endorsement of the Federal Ministryof the Economy, awards to companies with outstandingwork life balance policies.TrainingThe <strong>Generali</strong> Group regards learning and knowledge sharingas crucial elements for meeting its improvement goals,maximising business value and implementing its new strategybased on its core insurance business, on a customer-ledbusiness approach and on the strengthening of its capitalsolidity and profitability.Human capital enhancement is supported by the <strong>Generali</strong>Group Innovation Academy (GGIA) - the Group CorporateUniversity - which meets the professional growth needs ofemployees with training activities that are consistent with theGroup’s objectives and strategies. The GGIA organises andcoordinates Group training initiatives for the workforce in all ofthe Group’s companies across the world and provides supportand consultancy for the activities of the training centres inEuropean, Asian and South American countries.One of the Group’s most noteworthy international traininginitiatives is the Ulysses Programme. Targeted at senior andmiddle managers, this programme examines the issue ofthe competitiveness of the Group through the analysis ofthe markets and the various different contexts, following thelearning journey model. This modular course (in <strong>2012</strong> oneof the modules focused on Corporate Social Responsibility)offers participants the opportunity to carry out benchmarkingand to exchange ideas and experiences with experts andspecialists in various fields and from different parts of theworld. The other training programmes include: the MarcoPolo programme (already mentioned in the section Diversityand inclusion), aimed at international mobility employees;the Solvency II Group Training Programme, which seeks toprovide an overview of the technical and cultural requirementsfor complying with the Solvency II regulation; the Internal AuditProgramme, a multi-year initiative designed to improve thetechnical knowledge and management skills of the InternalAuditors in the Group’s various offices across the world.At local level, in all of the countries in which the Groupoperates, there are language, IT, legal (privacy, anti-moneylaundering, administrative responsibility, health and safety,etc.) and business training programmes, as well as initiativesfor developing technical expertise and management andbehavioural skills. More specifically, in Italy the training ofthe administrative workforce at the individual companiesis managed by the GGIA, which also provides consultancyregarding the training courses for the sales force not on thepayroll, promoted by the management teams of the individualcompanies.In Germany, Absolventa GmbH awarded <strong>Generali</strong> GroupDeutschland with the prestigious Official Trainee Seal in <strong>2012</strong>in recognition of the international programmes it provides forits workforce.Environmental Class For Children, RomaniaFurther information on Training, see the websitewww.generali.com/Careers.EMPLOYEES | 53