Diversity and inclusionThe Group seeks to improve its employees and regardsdiversity as an opportunity for enrichment because of thecontribution it can make to the company.As outlined in the Group Code of Conduct, <strong>Generali</strong>guarantees a working environment free of all types ofdiscrimination and harassment, promoting the diversityand inclusion of its employees in the belief that cooperationbetween people from different cultural backgrounds, withdifferent skills, opinions and experience, is an essentialprerequisite for attracting talent and guaranteeing businessgrowth and innovation.Employees in positions of responsibility are asked to playan active role in creating and promoting a welcomingand supportive working environment where the valuesof integrity, respect, cooperation, diversity and inclusionare genuinely pursued. To this end, the training coursesfor new managers in Austria also examine issues suchas equal opportunities and the prevention of all types ofdiscrimination.Senior partner in School, GermanyAll decisions regarding the workforce, including selection,recruitment, training, assessment and professional growth,are based on merit and performance and cannot beinfluenced by factors such as race, ethnicity, religion/creed,sexual orientation, marital status or political beliefs.In the majority of Group companies there are EqualOpportunities Committees; detailed information on thegoals and activities of these bodies can be found in aspecial area of the company intranet sites.The Gender Balance project continues in Germany withthe aim of ensuring equal opportunities for employeesat all levels of the company, in terms of leadership roles,communications, internal human resources processes andexternal processes targeted at clients.Senior partner in School, GermanyIn France, in order to guard against remunerationdiscrimination, <strong>Generali</strong> France signed an agreement (2011-2013) to guarantee equal remunerations for both male andfemale employees, allocating a budget for achieving thisgoal and for guaranteeing equal opportunities in selection,recruitment and career processes. Measures have alsobeen taken to improve the work-life balance policies andthe goal is to increase the number of women in managerialpositions.Mandatory maternity leave, applicable to all Groupemployees based on the laws in force in the variouscountries, varies between 14 weeks in Germany andSwitzerland and 28 in the Czech Republic. In <strong>2012</strong>,2,299 employees, 1,887 of whom women (82.1%), tookmandatory leave.Senior partner in School, Germany50 | Assicurazioni <strong>Generali</strong> - <strong>Sustainability</strong> <strong>Report</strong> <strong>2012</strong>
In Italy and France, when returning from maternity leave anorientation interview is held so mothers can be reintroducedinto the company in the most effective way possible. InGermany, as well as the interview, recent mothers are alsoasked whether they would like help from an assistancecentre in finding a crèche for their children.In addition, in Italy focus groups have been set up in themain towns in which the Group is present in order to moreaccurately assess the real needs of female employeesreturning to work after maternity and to define a morestructured form of support and assistance for them.Elsewhere, Europ Assistance has taken part in the UnFiocco in Azienda project, an initiative of the WomenManagers Group of Manageritalia, with the contribution ofthe Municipality of Milan, developed in order to help parentsand businesses cope more smoothly with maternity,emphasise the importance of parenthood, facilitate thereturn of mothers to the workplace and support them alsoto avoid post-natal depression. The programme providesinformation on all bureaucratic procedures and involves aninformative training course so those women who so desirecan still feel a part of company life in the months they areaway.To guarantee equal opportunities for people withdisabilities, the Group companies comply with thelegislation in place that protects this category from botha social and employment perspective. This legislationwhich, in particular, regulates employment opportunitiesand establishes various protective measures duringemployment, differs from one country to the next, as dothe requisites in terms of being classified as disabled,which makes it impossible to provide consistent data;more specifically, there are differences in terms of thepercentage reduction in working capacity establishedin order to fall in this category. In <strong>2012</strong>, the numberof disabled people employed in the Group companiescame to 1,773 (+1.4% compared to 2011), 818 of whomwere women (46.1%).To enable the differently-abled to carry out their jobs,in the majority of Group company premises there are:wheelchair-friendly bathroom facilities, sliding doors, liftsand workstations fitted with oversized monitors and specialequipment for employees with hearing, speech and sightdisabilities. Refurbishment works are planned at offices thatare not yet accessible for people with disabilities in orderto eliminate architectural barriers. Some Group companiesprovide application systems in order to assist with workingactivities (audio and visual systems, specially-designed PCprogrammes), special training courses, reserved parkingspaces for the disabled or free parking in pay and displayparking bays in the immediate vicinity of the premises.In each country the Group's workforce consists almostentirely of local people as <strong>Generali</strong> has always valued thecontribution that the local population can make in termsof market knowledge and business development. This isalso valid for positions of responsibility: in fact, 98.5% ofmanagers are from the country in which they workwith only 1.5% hailing from overseas.Thanks also to a policy that encourages and promotesnational and international mobility within the Group,employees of all nationalities can enjoy equal opportunitiesin terms of their careers and professional growth. Topromote cultural exchange, training programmes havebeen set up that are specifically aimed at employees thatare transferred abroad for a period of over six monthsand the companies that host them. The Marco Poloprogramme is aimed at employees that work abroad andseeks to help them find their feet and adapt to their newsocial and working context, as well as to develop expertiseand a mentality befitting of an international leader, in orderto exploit this diversity for the benefit of the Group. Since2011 the programme has been enriched by the CulturalDiversity at Work e-learning course aimed at HR andLine Managers that welcome employees from abroad. Theprogramme seeks to promote the development of an openand multicultural mindset in order to help ex-pat colleaguessettle quickly and effectively into their new role and newcompany/country.GenerAzione ProjectIn Italy, Assicurazioni <strong>Generali</strong>, Ina Assitalia, Fata,AlleanzaToro and Genertel participated in theGenerAzione Project, an award/certification forinsurance industry companies that carry out positivework in the area of gender equal opportunities.The initiative was promoted by the National JointCommittee for Equal Opportunities created by ANIAwith the aim of promoting a culture and awarenessof equal opportunity issues in the sector, alsothrough the sharing of best practices that alreadyexist in some businesses, and of certifying thosecompanies that have stood out for their promotionof gender equal opportunities. The GenerAzioneProject was outlined in a booklet financed bythe European Commission as an example ofan international best practice in terms of socialdialogue in the industry.In order to identify the best measures adoptedby the businesses, the GenerAzione Projectevaluated five thematic areas: 1. Management/training data; 2. Company and Group equalopportunities committees - Activities andCommunications; 3. Company initiatives andfinanced projects; 4. Reconciliation (services -CIA regulations: e.g. part-time, flexibility);5. Documentation (ethical code, sustainabilityreport, etc.).In <strong>2012</strong> all participating Group companies wereacknowledged for their commitment to promotinggender equal opportunities; Assicurazioni <strong>Generali</strong>and Ina Assitalia, certified and acknowledged in allfive areas of the Project, stood out in particular.EMPLOYEES | 51
- Page 4 and 5: Sustainability Report 2012A complet
- Page 6 and 7: Chairman and Group CEOletter to the
- Page 9 and 10: sustainability context and complete
- Page 11: FRANCEE-Cie Vie S.A.Europ Assistanc
- Page 14 and 15: at a glanceEMPLOYEESEmployee polici
- Page 16 and 17: at a glanceFINANCIALCOMMUNITYIn a y
- Page 18 and 19: at a glanceSUPPLIERSThe Generali Gr
- Page 20: at a glanceENVIRONMENT ANDCLIMATE C
- Page 23: IndexTHE GROUP 24Mission, vision, v
- Page 26 and 27: thE group79,454employees69.6billion
- Page 28 and 29: MISSION, VISION, VALUES AND COMPETE
- Page 30 and 31: CORPORATE BODIESBoard ofStatutoryAu
- Page 32 and 33: EngagementDuring the hearing before
- Page 34 and 35: The Code includes the introduction
- Page 36 and 37: In Italy, the Group Anti-money Laun
- Page 38 and 39: In order to make innovation an inte
- Page 40 and 41: The Generali Group is committed to
- Page 42 and 43: ADHESION TO EXTERNALVOLUNTARY INITI
- Page 45 and 46: STAKEHOLDERsPrague - Czech Republic
- Page 47 and 48: Human resources arethe Group’s fu
- Page 49 and 50: mobility, coaching programmes and p
- Page 51: Reliability. In addition, the sloga
- Page 55 and 56: normally have the option, often gua
- Page 57 and 58: HEALTH AND SAFETY IN THEWORKPLACETh
- Page 59 and 60: Emirates, the Philippines, Guatemal
- Page 61 and 62: SIZE AND CHARACTERISTICS OF THE WOR
- Page 63 and 64: On average, a third (33.4%) of posi
- Page 65 and 66: Workforce by age bracket2011 2012 2
- Page 67 and 68: Labour disputesNumber and value of
- Page 69 and 70: To foster greater staff involvement
- Page 71 and 72: Committedto innovation anddiversifi
- Page 73 and 74: SIZE AND CHARACTERISTICS OFTHE SALE
- Page 75 and 76: DIRECT CHANNELS, with no intermedia
- Page 77 and 78: Satisfaction surveys on services pr
- Page 79 and 80: Along with thecommitment to strengt
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- Page 83 and 84: RatingRating agencyRating*A.M.BestA
- Page 85: Main meetings with analysts and inv
- Page 88 and 89: PRODUCT POLICIESCustomer loyalty is
- Page 90 and 91: Products with particular environmen
- Page 92 and 93: Over the last few years, various ro
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- Page 96 and 97: of pre-packaged solutions. As part
- Page 98 and 99: Surveys on servicesGERMANYOnline su
- Page 100 and 101: Percentage of clients by age bracke
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Change in number of claims2009-2012
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Change in numberof complaints recei
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SUPPLIERSKarolinen Karee, Munich, G
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Relationships with contractual part
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SIZE AND CHARACTERISTICSOF SUPPLIER
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COMMUNITYOld-Aged Survey, Germania1
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GUIDELINES FOR COMMUNITYINITIATIVES
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For example, in 2012 the Generali E
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Cultural areaWith a view to promoti
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Sports areaGenerali regards sport a
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ENVIRONMENT ANDCLIMATE CHANGEOilsee
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In order to pursue the abovemention
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DIRECT ENVIRONMENTAL IMPACTThe data
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Electricity quota from renewable so
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PaperPaper consumption3530252015105
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WaterWater consumption (m 3 )-0.4%3
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In all countries, IT waste, compris
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Flight kilometres travelled by empl
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The increase in exposure to climate
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EXPENDITURES AND INVESTMENTSFOR ENV
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ENVIRONMENTAL RANKINGGenerali’s a
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CONTENTINDEXParis - France
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REPORTEDGLOBALCOMPACTPRINCIPLESCROS
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GLOBALREPORTED COMPACTPRINCIPLESful
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REPORTEDGLOBALCOMPACTPRINCIPLESCROS
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GLOBALREPORTED COMPACTCROSS-REFEREN
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GRIINDICATORSDESCRIPTIONASPECT: Div
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GRIINDICATORSDESCRIPTIONSOCIETYDisc
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GRIINDICATORSDESCRIPTIONASPECT: Pub
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GRIINDICATORSDESCRIPTIONASPECT: Cus
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GRIINDICATORSFS3. CoreDESCRIPTIONPr
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Co-ordination:Corporate Social Resp