Selection, recruitment,talent retentionThe Group is committed to hiring highly qualified stafffollowing a selection process based on the principles offairness and impartiality.All staff are given regular employment contracts as illegalemployment, exploitation, forced, compulsory and childlabour are not tolerated in any form. Employees receiveclear and specific information on legal and salary-relatedissues when they are hired and when carrying out theirjobs. In addition to this, for the duration of their workingrelationship with the Group they also receive informationthat helps them to understand the nature of their role andto carry it out correctly.In order to meet and attract young talent, the Groupparticipates in events such as Career Day and RecruitingDay, career guidance days that seek to put companiesin contact with young graduates and final-year students;sponsors initiatives and works with universities andorganisations that organise Master’s courses in economics/finance and law; finances several scholarships for highpotentialstudents and launches internship schemes forundergraduates writing their dissertations and graduates,to enable them to acquire experience and make positivecontacts with a view to developing the working relationshipin the future. Internally, it also drafts suitable professionaldevelopment plans for specific positions (actuaries,analysts, sales force, etc.).In Italy, personnel recruitment is coordinated by theGroup Recruitment and Selection department, whichis managed with the support of the Human Resourcesdepartments in the various companies.The selection process comprises a diversified procedurethat evaluates the skills and personal qualities of candidateson the basis of the different levels of experience theyhave acquired. Junior candidates (university/high schoolgraduates or those with less than 3 years of professionalexperience) participate in collective selection assessmentswhere they carry out individual and collective tests, whilesenior candidates undergo individual assessment. In bothcases, if they are successful at the selection assessmentstage, candidates undergo a technical interview with themanagers of the sector interested in hiring them.The Group Recruitment and Selection department plans,implements and monitors the selection processes forthe Italian Group companies, quickly and effectivelyfilling vacant posts with people with the requisite skillsby monitoring recruitment channels and using advancedselection and evaluation tools. The department guaranteesthe quality and consistency of the process; it also promotesEmployer Branding activities to make the Group attractiveto promising young people and competitive in relation toother businesses on the job market.Calle Orense 2, Madrid, SpainIdeal candidates must have a good academic backgroundand a good degree completed in a relatively short spaceof time, good English and preferably also another foreignlanguage, a great willingness to travel both nationally andinternationally, good problem solving and customer serviceskills, and an openness to change and cooperation. Forpositions of high added value preference is given to thosewith Master’s degrees.Junior candidates often start out in the company intemporary positions which, in the case of secretarial andadministrative roles, are later made permanent. Junioremployees are often initially allocated to the call centreswhere they can gain experience of having direct contactwith customers; later, the best performing employees maybe offered the chance of filling other managerial roles ofincreasing responsibility.When selecting managers and industry experts, theGroup tends to use specialised companies and publishadvertisements in newspapers and on insurance andfinance websites.The selection and recruitment approach described hereis not peculiar to Italy but is also shared and implementedby the main European countries in which the Groupoperates.The Group believes in the internal growth of itsemployees and, over time, has developed an integratedtalent management system (selection, training anddevelopment) based on promoting merit and on thedevelopment of knowledge and expertise. By definingand monitoring personalised development plans thatuse different tools (strategic training programmes alsoat international level, national and international internal46 | Assicurazioni <strong>Generali</strong> - <strong>Sustainability</strong> <strong>Report</strong> <strong>2012</strong>
mobility, coaching programmes and participationin strategic projects), the Group aims to provideprofessional development opportunities, guaranteemotivation and commitment, and support long-termmanagerial continuity.Through the People Project, since 2011 the Group hasset itself ambitious goals in Italy in terms of identifying,developing and retaining talent. More specifically, the aimis to fully exploit the information on the Group’s key peopleand young talent, analysing the information collected in thevarious geographical areas during the annual managementreview process.Week of Money, NetherlandsTraining programmes are organised for new hires andare initially aimed at facilitating their integration intothe company and enhancing their knowledge of thecompany's business; later on, they focus on developingtheir potential, expertise and leadership skills.The key factors that persuade young talent to workfor the Group include: its reputation, remuneration andbenefits it offers, its ethics and culture, its innovation,its creativity, its work-life balance policies, internationalmobility, professional growth through training, careeropportunities, job security, the positive atmosphere inthe workplace, and the sustainability policies adopted bythe Group.In Italy and the other countries, the retention of thehighly-valued young takes place through developmentprogrammes, in which they are assigned with roles ofincreasing responsibility, which provide them with thetraining they require to develop their technical/professionaland behavioural expertise.In Austria, for the second year in a row <strong>Generali</strong> won theCareers Best Recruiters award for best company in themanagement of personnel selection processes, and theTop and Open Company award organised by Kununu.com, the online forum where employees evaluate theiremployers.Demographic changesThe demographic changes taking place which,particularly in Europe in the last few decades,have seen the number of elderly people rise as apercentage of the entire population and the age ofretirement increased in many countries, are havinga significant impact on the workforces which mustbe correctly managed. To this end, the Grouphas developed various studies and projects in theprincipal countries.In Germany, the Group presented theDemographic Challenge - Managing an AgingWorkforce project which addresses the issueof demographic change and its impact on the<strong>Generali</strong> Group in Germany. As of 2045, Italy,Austria, Germany and the Czech Republic will bethe Group countries most affected by the reductionin the working population. In the meantime, theaverage age will rise: for example, whereas in 2008the average age of the German population was43.8 years, in 2060 it will be 49.9 years.The aim of the project is to define a policy formanaging human resources in the future beginningwith an analysis of the various age groups thatGroup employees fall into; it will then be possibleto forecast the age distribution of employees inthe future (2045-2060). The process continueswith the identification of the risks associated withthe ageing of the workforce, a simulation of thedemographic change in the Group companies,and the analysis of existing measures and those toadopt in the future to address the consequencesof the ageing of the workforce in the main areasof activity of human resources, such as: selection,working hours, knowledge transfer, companyculture, lifelong learning and health management inthe workplace.In the Netherlands, <strong>Generali</strong> Netherland publisheda study on this issue, <strong>Generali</strong>’s Generationsdemographic trends and their impact on<strong>Generali</strong>’s workforce, which underlinedhow demographic change is an unavoidablephenomenon that companies will have to addressin the coming decades.In Italy, in <strong>2012</strong> <strong>Generali</strong> carried out an analysison the entire population of over-55’s mappingthe resources which, in terms of motivation andtechnical expertise, will be exploited via knowledgemanagement initiatives to create an internal facultyand a partnership between the various generations.In France, <strong>Generali</strong> France launched the AmbitionProvince Project, a structured strategic projectwhich, in order to address the issue of the ageingpopulation, will seek to rejuvenate the workforcevia: a policy for recruiting staff of under 30 yearsold; an Apprenticeship Policy which, for 2011-2013, involves a plan to permanently hire 25%of trainees in the company; a policy to establishrelationships with those universities that provide thebest training as well as professional developmentplans for specific roles. Beginning with an ageanalysis of the back office staff that work in Frenchcities, a plan for the future management of humanresources will also be established.EMPLOYEES | 47
- Page 4 and 5: Sustainability Report 2012A complet
- Page 6 and 7: Chairman and Group CEOletter to the
- Page 9 and 10: sustainability context and complete
- Page 11: FRANCEE-Cie Vie S.A.Europ Assistanc
- Page 14 and 15: at a glanceEMPLOYEESEmployee polici
- Page 16 and 17: at a glanceFINANCIALCOMMUNITYIn a y
- Page 18 and 19: at a glanceSUPPLIERSThe Generali Gr
- Page 20: at a glanceENVIRONMENT ANDCLIMATE C
- Page 23: IndexTHE GROUP 24Mission, vision, v
- Page 26 and 27: thE group79,454employees69.6billion
- Page 28 and 29: MISSION, VISION, VALUES AND COMPETE
- Page 30 and 31: CORPORATE BODIESBoard ofStatutoryAu
- Page 32 and 33: EngagementDuring the hearing before
- Page 34 and 35: The Code includes the introduction
- Page 36 and 37: In Italy, the Group Anti-money Laun
- Page 38 and 39: In order to make innovation an inte
- Page 40 and 41: The Generali Group is committed to
- Page 42 and 43: ADHESION TO EXTERNALVOLUNTARY INITI
- Page 45 and 46: STAKEHOLDERsPrague - Czech Republic
- Page 47: Human resources arethe Group’s fu
- Page 51 and 52: Reliability. In addition, the sloga
- Page 53 and 54: In Italy and France, when returning
- Page 55 and 56: normally have the option, often gua
- Page 57 and 58: HEALTH AND SAFETY IN THEWORKPLACETh
- Page 59 and 60: Emirates, the Philippines, Guatemal
- Page 61 and 62: SIZE AND CHARACTERISTICS OF THE WOR
- Page 63 and 64: On average, a third (33.4%) of posi
- Page 65 and 66: Workforce by age bracket2011 2012 2
- Page 67 and 68: Labour disputesNumber and value of
- Page 69 and 70: To foster greater staff involvement
- Page 71 and 72: Committedto innovation anddiversifi
- Page 73 and 74: SIZE AND CHARACTERISTICS OFTHE SALE
- Page 75 and 76: DIRECT CHANNELS, with no intermedia
- Page 77 and 78: Satisfaction surveys on services pr
- Page 79 and 80: Along with thecommitment to strengt
- Page 81 and 82: FINANCIAL AND SUSTAINABILITY PERFOR
- Page 83 and 84: RatingRating agencyRating*A.M.BestA
- Page 85: Main meetings with analysts and inv
- Page 88 and 89: PRODUCT POLICIESCustomer loyalty is
- Page 90 and 91: Products with particular environmen
- Page 92 and 93: Over the last few years, various ro
- Page 94 and 95: • fill out questionnaires with a
- Page 96 and 97: of pre-packaged solutions. As part
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Surveys on servicesGERMANYOnline su
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Percentage of clients by age bracke
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Change in number of claims2009-2012
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Change in numberof complaints recei
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SUPPLIERSKarolinen Karee, Munich, G
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Relationships with contractual part
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SIZE AND CHARACTERISTICSOF SUPPLIER
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COMMUNITYOld-Aged Survey, Germania1
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GUIDELINES FOR COMMUNITYINITIATIVES
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For example, in 2012 the Generali E
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Cultural areaWith a view to promoti
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Sports areaGenerali regards sport a
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ENVIRONMENT ANDCLIMATE CHANGEOilsee
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In order to pursue the abovemention
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DIRECT ENVIRONMENTAL IMPACTThe data
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Electricity quota from renewable so
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PaperPaper consumption3530252015105
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WaterWater consumption (m 3 )-0.4%3
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In all countries, IT waste, compris
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Flight kilometres travelled by empl
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The increase in exposure to climate
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EXPENDITURES AND INVESTMENTSFOR ENV
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ENVIRONMENTAL RANKINGGenerali’s a
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CONTENTINDEXParis - France
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REPORTEDGLOBALCOMPACTPRINCIPLESCROS
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GLOBALREPORTED COMPACTPRINCIPLESful
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REPORTEDGLOBALCOMPACTPRINCIPLESCROS
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GLOBALREPORTED COMPACTCROSS-REFEREN
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GRIINDICATORSDESCRIPTIONASPECT: Div
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GRIINDICATORSDESCRIPTIONSOCIETYDisc
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GRIINDICATORSDESCRIPTIONASPECT: Pub
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GRIINDICATORSDESCRIPTIONASPECT: Cus
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GRIINDICATORSFS3. CoreDESCRIPTIONPr
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Co-ordination:Corporate Social Resp