The Code includes the introduction of procedures formonitoring suppliers to check compliance with therequirements demanded and the preparedness to takecorrective actions and to apply sanctions (which mayresult in the termination of the contract) in instances ofnon-compliance.More detailed information is provided in the chapterSuppliers in this document.The Ethical Code for suppliers of the <strong>Generali</strong>Group is available on the websitewww.generali.com/<strong>Sustainability</strong>The tools <strong>Generali</strong> employs to manage its sustainabilitypolicies also include the Ethical Guidelines forInvestments, which define the minimum requirementsthat must be observed by all Group investments in relationto certain environmental, social and corporate governanceaspects (ESG). The Group’s objective is to leverage its role ofinstitutional investor, so that it can also effect change throughinvestment activities, by calling for its investee companiesto act responsibly, with particular regard to protection of theenvironment, of the human rights of workers and of the localcommunities affected by its activities, and to the rejection ofany corrupt practice.The approach adopted by the Group involves the exclusionfrom its investment universe of issuing companies that do notsatisfy the parameters established, contained in an ethicalfilter which is applied to own investments in its portfolios(69% of total assets under management in <strong>2012</strong>), with theexception of unit-linked investments and third party assets.In particular, investments are prohibited in financialinstruments issued by companies that, directly or throughsubsidiaries:• produce weapons that, when used normally, may violatefundamental humanitarian principles (cluster bombs, antipersonnelmines, nuclear weapons, etc.);• sell military equipment or weapons to countries on theEuropean Union’s arms embargo list, published byStockholm International Peace Research Institute (SIPRI);• are involved in serious or systematic violations of humanrights, serious environmental damage, serious instancesof corruption, or other particularly serious violations offundamental ethical standards.As observed, by doing so, the Group not only wishes torule out the risk of involvement in activities that are not inkeeping with its principles, but also influence the conductof issuing companies. Through dialogue (analysis ofcorporate documents, targeted communications, oneto-oneinterviews), companies are therefore encouragedto act in a responsible manner, and are required to justifyany conduct observed that does not conform to the aboveethical standards. Solely where the companies do not meetthese standards and continue to engage in the behaviourobserved, is provision made for their exclusion from theinvestment universe, which results in the sale of positionspresent in the portfolio as quickly as possible, in view of theneed to protect the portfolio’s value.Furthermore, to ensure consistency of conduct forsafeguarding the Group’s reputation, the exclusion frominvestments must also coincide with the exclusion frominsurance policies and/or supply contracts with thecompanies involved, involving the prohibition to sign newcontracts, once the existing ones have expired.Constant monitoring of information published by governmentsources, international bodies and non-governmentorganisations allows the Group to gain knowledge of potentialbreaches of the ethical principles defined and commencedialogue with the companies involved.Compliance with thePrinciples for Responsible Investment (PRI) and participationin numerous international initiatives and networks, includingthe European Forum for Sustainable Finance (EUROSIF),the Forum per la Finanza Sostenibile (FFS) and the CROForum <strong>Sustainability</strong> Working Group, also allow the Groupto compare its own stance with the policies adopted by themain international players in the financial industry regardingresponsible investments, helping to establish guidelines andcommon approaches to promoting the adoption of bestpractice. To this end, the two documents produced by theCRO Forum <strong>Sustainability</strong> Working Group in 2011 and <strong>2012</strong>should be noted, concerning possible measures that aninsurance company may adopt, as both investor and insurer,to manage the reputational risks related to its involvement incontroversial activities concerning anti-personnel mines andcluster bombs (“Banned Weapons”) and the extraction of oilfrom bituminous sands (“Oil Sands”).Given that there must be consistency between theinvestment policy and the voting policy, the <strong>Generali</strong> Groupalso strongly favours integrating ESG elements into itsvoting policy. <strong>Generali</strong> Investments, for example, started thisprocess, favouring the presentation, at General Meetings, ofresolutions concerning the dissemination of best practicesrelating to governance, professional ethics, social cohesionand environmental protection, and undertaking to rule, ona case-by-case basis, on the proposals put forward byshareholders in this regard. The primary goal is to establishgenuine dialogue with company directors and managersand to encourage them to consider such topics in theperformance of their activities.The <strong>Generali</strong> Group’s responsible investment policy isembodied not only by the approach described, involving theexclusion of issuing companies considered unethical, butalso by the offering of SRI (Socially Responsible Investment)investment products for which the Group is able to select32 | Assicurazioni <strong>Generali</strong> - <strong>Sustainability</strong> <strong>Report</strong> <strong>2012</strong>
the best companies in relation to the corporate socialresponsibility and sustainable development policies adopted,and in support, through private equity initiatives, of certaincompanies operating in the renewable energy and innovationsector.For more in-depth information on these aspects, see thechapter Clients, section Socially responsible investmentproducts, and the chapter Environment and Climate Change,section Climate change risks and opportunities.In <strong>2012</strong>, through the Council on Ethics for Investments, thededicated company body composed of managers of thedepartments most involved in investments and managersof the Corporate Social Responsibility department, inaddition to two external members from the academic world,the Group successfully evaluated the re-admission of apreviously excluded company to the investment universe,given the reasons for the exclusion no longer existed, andproposed the exclusion of a new company, as the dialogueentered into did not produce the desired outcome.In addition, through <strong>Generali</strong> Investments, in-depth analyseswere conducted on a sample of companies belonging to thesectors considered at risk from a sustainability point of view,such as those involved in the extraction of oil from bituminoussands and companies operating in the tobacco industry. Afterevaluating the general consistency of the conduct observedwith the Group’s ethics criteria, dialogue was entered intowith those entities that did not meet the criteria.The list of companies considered unethical by the Groupcurrently contains about thirty companies.At the end of <strong>2012</strong>, unethical investments in the portfoliototalled around 200 thousand euros.The Environmental Policy of the <strong>Generali</strong> Group,approved by the Parent Company’s Board of Directors on31 July 2009, has been defined as part of the project for theintroduction of a Group Environmental Management System(EMS), launched in 2009 and still being implemented.The document is a statement of <strong>Generali</strong>’s commitmentto protecting the environment and contains the guidingprinciples which must be complied with in the managementof all significant environmental aspects, in order to ensure thatcompany development and protection of the environmentare compatible.The Environmental Policy also defines the <strong>Generali</strong> objectivesand commitments in this respect. The Group aims tocontribute positively to sustainable development throughmanagement decisions geared towards a reduction in thedirect and indirect environmental impacts of its business.The chapter Environment and Climate Change in thisdocument provides insights on the subject.The Environmental Policy of the <strong>Generali</strong>Group is available on the websitewww.generali.com/<strong>Sustainability</strong>The <strong>Generali</strong> Group has prepared and adopted varioustools for preventing and counteracting conduct that is notin keeping with the principles of correctness, legality andtransparency.In Italy, the Organisation and Management Model wasadopted, targeted at preventing the possible commission ofthe offences envisaged by Legislative Decree no. 231/2001by employees, agents and anyone having relations with theGroup, hence helping companies to avoid incurring anyadministrative liability.In order to acknowledge the legislative amendmentsmade recently, and the organisational changes whichoccurred within the Group, in view of a constant process ofimprovement, a series of activities were launched in <strong>2012</strong>,targeted at updating the Model, by making its contents andstructure more consistent with the actual operating situation.The document is composed of a General Section whichoutlines, among other things, the Supervisory Body incharge of overseeing the functioning and observance of theModel, as well handling its updating, and various SpecialSections, containing legislative analyses of the offences citedby the Decree and the main principles of conduct on whichbehaviour in all areas potentially at the risk of offence mustbe based. Each of these sections identifies: the companydepartments involved, the so-called sensitive activities,the specific offences theoretically possible, the associatedmethods of commission or the conduct instrumental in thecommission of the offences, the preventive controls andthe relevant duties of the Supervisory Body.For more details on the Organisation andManagement Model, see the CorporateGovernance and Share Ownership <strong>Report</strong><strong>2012</strong>, available on the websitewww.generali.com/GovernanceMartha Argerich Project, Switzerlandthe group | 33
- Page 4 and 5: Sustainability Report 2012A complet
- Page 6 and 7: Chairman and Group CEOletter to the
- Page 9 and 10: sustainability context and complete
- Page 11: FRANCEE-Cie Vie S.A.Europ Assistanc
- Page 14 and 15: at a glanceEMPLOYEESEmployee polici
- Page 16 and 17: at a glanceFINANCIALCOMMUNITYIn a y
- Page 18 and 19: at a glanceSUPPLIERSThe Generali Gr
- Page 20: at a glanceENVIRONMENT ANDCLIMATE C
- Page 23: IndexTHE GROUP 24Mission, vision, v
- Page 26 and 27: thE group79,454employees69.6billion
- Page 28 and 29: MISSION, VISION, VALUES AND COMPETE
- Page 30 and 31: CORPORATE BODIESBoard ofStatutoryAu
- Page 32 and 33: EngagementDuring the hearing before
- Page 36 and 37: In Italy, the Group Anti-money Laun
- Page 38 and 39: In order to make innovation an inte
- Page 40 and 41: The Generali Group is committed to
- Page 42 and 43: ADHESION TO EXTERNALVOLUNTARY INITI
- Page 45 and 46: STAKEHOLDERsPrague - Czech Republic
- Page 47 and 48: Human resources arethe Group’s fu
- Page 49 and 50: mobility, coaching programmes and p
- Page 51 and 52: Reliability. In addition, the sloga
- Page 53 and 54: In Italy and France, when returning
- Page 55 and 56: normally have the option, often gua
- Page 57 and 58: HEALTH AND SAFETY IN THEWORKPLACETh
- Page 59 and 60: Emirates, the Philippines, Guatemal
- Page 61 and 62: SIZE AND CHARACTERISTICS OF THE WOR
- Page 63 and 64: On average, a third (33.4%) of posi
- Page 65 and 66: Workforce by age bracket2011 2012 2
- Page 67 and 68: Labour disputesNumber and value of
- Page 69 and 70: To foster greater staff involvement
- Page 71 and 72: Committedto innovation anddiversifi
- Page 73 and 74: SIZE AND CHARACTERISTICS OFTHE SALE
- Page 75 and 76: DIRECT CHANNELS, with no intermedia
- Page 77 and 78: Satisfaction surveys on services pr
- Page 79 and 80: Along with thecommitment to strengt
- Page 81 and 82: FINANCIAL AND SUSTAINABILITY PERFOR
- Page 83 and 84: RatingRating agencyRating*A.M.BestA
- Page 85:
Main meetings with analysts and inv
- Page 88 and 89:
PRODUCT POLICIESCustomer loyalty is
- Page 90 and 91:
Products with particular environmen
- Page 92 and 93:
Over the last few years, various ro
- Page 94 and 95:
• fill out questionnaires with a
- Page 96 and 97:
of pre-packaged solutions. As part
- Page 98 and 99:
Surveys on servicesGERMANYOnline su
- Page 100 and 101:
Percentage of clients by age bracke
- Page 102 and 103:
Change in number of claims2009-2012
- Page 104 and 105:
Change in numberof complaints recei
- Page 106 and 107:
SUPPLIERSKarolinen Karee, Munich, G
- Page 108 and 109:
Relationships with contractual part
- Page 110 and 111:
SIZE AND CHARACTERISTICSOF SUPPLIER
- Page 112 and 113:
COMMUNITYOld-Aged Survey, Germania1
- Page 114 and 115:
GUIDELINES FOR COMMUNITYINITIATIVES
- Page 116 and 117:
For example, in 2012 the Generali E
- Page 118 and 119:
Cultural areaWith a view to promoti
- Page 120 and 121:
Sports areaGenerali regards sport a
- Page 122 and 123:
ENVIRONMENT ANDCLIMATE CHANGEOilsee
- Page 124 and 125:
In order to pursue the abovemention
- Page 126 and 127:
DIRECT ENVIRONMENTAL IMPACTThe data
- Page 128 and 129:
Electricity quota from renewable so
- Page 130 and 131:
PaperPaper consumption3530252015105
- Page 132 and 133:
WaterWater consumption (m 3 )-0.4%3
- Page 134 and 135:
In all countries, IT waste, compris
- Page 136 and 137:
Flight kilometres travelled by empl
- Page 138 and 139:
The increase in exposure to climate
- Page 140 and 141:
EXPENDITURES AND INVESTMENTSFOR ENV
- Page 142 and 143:
ENVIRONMENTAL RANKINGGenerali’s a
- Page 145 and 146:
CONTENTINDEXParis - France
- Page 147 and 148:
REPORTEDGLOBALCOMPACTPRINCIPLESCROS
- Page 149 and 150:
GLOBALREPORTED COMPACTPRINCIPLESful
- Page 151 and 152:
REPORTEDGLOBALCOMPACTPRINCIPLESCROS
- Page 153:
GLOBALREPORTED COMPACTCROSS-REFEREN
- Page 156 and 157:
GRIINDICATORSDESCRIPTIONASPECT: Div
- Page 158 and 159:
GRIINDICATORSDESCRIPTIONSOCIETYDisc
- Page 160 and 161:
GRIINDICATORSDESCRIPTIONASPECT: Pub
- Page 162 and 163:
GRIINDICATORSDESCRIPTIONASPECT: Cus
- Page 164 and 165:
GRIINDICATORSFS3. CoreDESCRIPTIONPr
- Page 168:
Co-ordination:Corporate Social Resp