Sustainability Report 2012 - Generali Versicherung AG

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thE group79,454employees69.6billion eurosgross writtenpremiums%5.8■ Rest of the world8.2■ The Americas86.1■ Europe%4.9■ Rest of the world12.5■ The Americas82.6■ Europe32.8■ Non-life segment%67.2■ Life segmentPresent in more than 60 countries65 million clients24 |Assicurazioni Generali - Sustainability Report 2012
A dynamic company,built around the needsof its clients, transparent,with streamlined internalprocesses, attractiveto young people andresponsible to the societyit operates in.45 million eurosto community-orientedinitiativest7,900paperconsumed25.9■ Social15.8■ Cultural%1.7■ Environment56.6■ Sport4.3■ Rest of the world5.2■ The Americas%90.5■ Europe1.8■ Rest of the world7.7■ The Americas%90.5■ EuropekWh 195 millionelectricity consumedthe group | 25
Page 4 and 5: Sustainability Report 2012A complet
Page 6 and 7: Chairman and Group CEOletter to the
Page 9 and 10: sustainability context and complete
Page 11: FRANCEE-Cie Vie S.A.Europ Assistanc
Page 14 and 15: at a glanceEMPLOYEESEmployee polici
Page 16 and 17: at a glanceFINANCIALCOMMUNITYIn a y
Page 18 and 19: at a glanceSUPPLIERSThe Generali Gr
Page 20: at a glanceENVIRONMENT ANDCLIMATE C
Page 23: IndexTHE GROUP 24Mission, vision, v
Page 28 and 29: MISSION, VISION, VALUES AND COMPETE
Page 30 and 31: CORPORATE BODIESBoard ofStatutoryAu
Page 32 and 33: EngagementDuring the hearing before
Page 34 and 35: The Code includes the introduction
Page 36 and 37: In Italy, the Group Anti-money Laun
Page 38 and 39: In order to make innovation an inte
Page 40 and 41: The Generali Group is committed to
Page 42 and 43: ADHESION TO EXTERNALVOLUNTARY INITI
Page 45 and 46: STAKEHOLDERsPrague - Czech Republic
Page 47 and 48: Human resources arethe Group’s fu
Page 49 and 50: mobility, coaching programmes and p
Page 51 and 52: Reliability. In addition, the sloga
Page 53 and 54: In Italy and France, when returning
Page 55 and 56: normally have the option, often gua
Page 57 and 58: HEALTH AND SAFETY IN THEWORKPLACETh
Page 59 and 60: Emirates, the Philippines, Guatemal
Page 61 and 62: SIZE AND CHARACTERISTICS OF THE WOR
Page 63 and 64: On average, a third (33.4%) of posi
Page 65 and 66: Workforce by age bracket2011 2012 2
Page 67 and 68: Labour disputesNumber and value of
Page 69 and 70: To foster greater staff involvement
Page 71 and 72: Committedto innovation anddiversifi
Page 73 and 74: SIZE AND CHARACTERISTICS OFTHE SALE
Page 75 and 76: DIRECT CHANNELS, with no intermedia
Page 77 and 78:
Satisfaction surveys on services pr
Page 79 and 80:
Along with thecommitment to strengt
Page 81 and 82:
FINANCIAL AND SUSTAINABILITY PERFOR
Page 83 and 84:
RatingRating agencyRating*A.M.BestA
Page 85:
Main meetings with analysts and inv
Page 88 and 89:
PRODUCT POLICIESCustomer loyalty is
Page 90 and 91:
Products with particular environmen
Page 92 and 93:
Over the last few years, various ro
Page 94 and 95:
• fill out questionnaires with a
Page 96 and 97:
of pre-packaged solutions. As part
Page 98 and 99:
Surveys on servicesGERMANYOnline su
Page 100 and 101:
Percentage of clients by age bracke
Page 102 and 103:
Change in number of claims2009-2012
Page 104 and 105:
Change in numberof complaints recei
Page 106 and 107:
SUPPLIERSKarolinen Karee, Munich, G
Page 108 and 109:
Relationships with contractual part
Page 110 and 111:
SIZE AND CHARACTERISTICSOF SUPPLIER
Page 112 and 113:
COMMUNITYOld-Aged Survey, Germania1
Page 114 and 115:
GUIDELINES FOR COMMUNITYINITIATIVES
Page 116 and 117:
For example, in 2012 the Generali E
Page 118 and 119:
Cultural areaWith a view to promoti
Page 120 and 121:
Sports areaGenerali regards sport a
Page 122 and 123:
ENVIRONMENT ANDCLIMATE CHANGEOilsee
Page 124 and 125:
In order to pursue the abovemention
Page 126 and 127:
DIRECT ENVIRONMENTAL IMPACTThe data
Page 128 and 129:
Electricity quota from renewable so
Page 130 and 131:
PaperPaper consumption3530252015105
Page 132 and 133:
WaterWater consumption (m 3 )-0.4%3
Page 134 and 135:
In all countries, IT waste, compris
Page 136 and 137:
Flight kilometres travelled by empl
Page 138 and 139:
The increase in exposure to climate
Page 140 and 141:
EXPENDITURES AND INVESTMENTSFOR ENV
Page 142 and 143:
ENVIRONMENTAL RANKINGGenerali’s a
Page 145 and 146:
CONTENTINDEXParis - France
Page 147 and 148:
REPORTEDGLOBALCOMPACTPRINCIPLESCROS
Page 149 and 150:
GLOBALREPORTED COMPACTPRINCIPLESful
Page 151 and 152:
REPORTEDGLOBALCOMPACTPRINCIPLESCROS
Page 153:
GLOBALREPORTED COMPACTCROSS-REFEREN
Page 156 and 157:
GRIINDICATORSDESCRIPTIONASPECT: Div
Page 158 and 159:
GRIINDICATORSDESCRIPTIONSOCIETYDisc
Page 160 and 161:
GRIINDICATORSDESCRIPTIONASPECT: Pub
Page 162 and 163:
GRIINDICATORSDESCRIPTIONASPECT: Cus
Page 164 and 165:
GRIINDICATORSFS3. CoreDESCRIPTIONPr
Page 168:
Co-ordination:Corporate Social Resp
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