- Page 4 and 5: Sustainability Report 2012A complet
- Page 6 and 7: Chairman and Group CEOletter to the
- Page 9 and 10: sustainability context and complete
- Page 11: FRANCEE-Cie Vie S.A.Europ Assistanc
- Page 14 and 15: at a glanceEMPLOYEESEmployee polici
- Page 16 and 17: at a glanceFINANCIALCOMMUNITYIn a y
- Page 18 and 19: at a glanceSUPPLIERSThe Generali Gr
- Page 20: at a glanceENVIRONMENT ANDCLIMATE C
- Page 23: IndexTHE GROUP 24Mission, vision, v
- Page 28 and 29: MISSION, VISION, VALUES AND COMPETE
- Page 30 and 31: CORPORATE BODIESBoard ofStatutoryAu
- Page 32 and 33: EngagementDuring the hearing before
- Page 34 and 35: The Code includes the introduction
- Page 36 and 37: In Italy, the Group Anti-money Laun
- Page 38 and 39: In order to make innovation an inte
- Page 40 and 41: The Generali Group is committed to
- Page 42 and 43: ADHESION TO EXTERNALVOLUNTARY INITI
- Page 45 and 46: STAKEHOLDERsPrague - Czech Republic
- Page 47 and 48: Human resources arethe Group’s fu
- Page 49 and 50: mobility, coaching programmes and p
- Page 51 and 52: Reliability. In addition, the sloga
- Page 53 and 54: In Italy and France, when returning
- Page 55 and 56: normally have the option, often gua
- Page 57 and 58: HEALTH AND SAFETY IN THEWORKPLACETh
- Page 59 and 60: Emirates, the Philippines, Guatemal
- Page 61 and 62: SIZE AND CHARACTERISTICS OF THE WOR
- Page 63 and 64: On average, a third (33.4%) of posi
- Page 65 and 66: Workforce by age bracket2011 2012 2
- Page 67 and 68: Labour disputesNumber and value of
- Page 69 and 70: To foster greater staff involvement
- Page 71 and 72: Committedto innovation anddiversifi
- Page 73 and 74: SIZE AND CHARACTERISTICS OFTHE SALE
- Page 75 and 76: DIRECT CHANNELS, with no intermedia
- Page 77 and 78:
Satisfaction surveys on services pr
- Page 79 and 80:
Along with thecommitment to strengt
- Page 81 and 82:
FINANCIAL AND SUSTAINABILITY PERFOR
- Page 83 and 84:
RatingRating agencyRating*A.M.BestA
- Page 85:
Main meetings with analysts and inv
- Page 88 and 89:
PRODUCT POLICIESCustomer loyalty is
- Page 90 and 91:
Products with particular environmen
- Page 92 and 93:
Over the last few years, various ro
- Page 94 and 95:
• fill out questionnaires with a
- Page 96 and 97:
of pre-packaged solutions. As part
- Page 98 and 99:
Surveys on servicesGERMANYOnline su
- Page 100 and 101:
Percentage of clients by age bracke
- Page 102 and 103:
Change in number of claims2009-2012
- Page 104 and 105:
Change in numberof complaints recei
- Page 106 and 107:
SUPPLIERSKarolinen Karee, Munich, G
- Page 108 and 109:
Relationships with contractual part
- Page 110 and 111:
SIZE AND CHARACTERISTICSOF SUPPLIER
- Page 112 and 113:
COMMUNITYOld-Aged Survey, Germania1
- Page 114 and 115:
GUIDELINES FOR COMMUNITYINITIATIVES
- Page 116 and 117:
For example, in 2012 the Generali E
- Page 118 and 119:
Cultural areaWith a view to promoti
- Page 120 and 121:
Sports areaGenerali regards sport a
- Page 122 and 123:
ENVIRONMENT ANDCLIMATE CHANGEOilsee
- Page 124 and 125:
In order to pursue the abovemention
- Page 126 and 127:
DIRECT ENVIRONMENTAL IMPACTThe data
- Page 128 and 129:
Electricity quota from renewable so
- Page 130 and 131:
PaperPaper consumption3530252015105
- Page 132 and 133:
WaterWater consumption (m 3 )-0.4%3
- Page 134 and 135:
In all countries, IT waste, compris
- Page 136 and 137:
Flight kilometres travelled by empl
- Page 138 and 139:
The increase in exposure to climate
- Page 140 and 141:
EXPENDITURES AND INVESTMENTSFOR ENV
- Page 142 and 143:
ENVIRONMENTAL RANKINGGenerali’s a
- Page 145 and 146:
CONTENTINDEXParis - France
- Page 147 and 148:
REPORTEDGLOBALCOMPACTPRINCIPLESCROS
- Page 149 and 150:
GLOBALREPORTED COMPACTPRINCIPLESful
- Page 151 and 152:
REPORTEDGLOBALCOMPACTPRINCIPLESCROS
- Page 153:
GLOBALREPORTED COMPACTCROSS-REFEREN
- Page 156 and 157:
GRIINDICATORSDESCRIPTIONASPECT: Div
- Page 158 and 159:
GRIINDICATORSDESCRIPTIONSOCIETYDisc
- Page 160 and 161:
GRIINDICATORSDESCRIPTIONASPECT: Pub
- Page 162 and 163:
GRIINDICATORSDESCRIPTIONASPECT: Cus
- Page 164 and 165:
GRIINDICATORSFS3. CoreDESCRIPTIONPr
- Page 168:
Co-ordination:Corporate Social Resp