Sustainability Report 2012 - Generali Versicherung AG

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GRIINDICATORSFS3. CoreDESCRIPTIONProcesses for monitoring clients' implementation of and compliance with environmental and social requirementsincluded in agreements or transactions.FS4. CoreFS5. CoreFS6. CoreProcess(es) for improving staff competency to implement the environmental and social policies and procedures asapplied to business lines.Interactions with clients/investees/business partners regarding environmental and social risks and opportunities.Percentage of the portfolio for business lines by specific region, size (e.g. micro/SME/large) and by sector.FS7. CoreFS8. CoreMonetary value of products and services designed to deliver a specific social benefit for each business line brokendown by purpose.Monetary value of products and services designed to deliver a specific environmental benefit for each business linebroken down by purpose.ASPECT: AuditFS9. CoreCoverage and frequency of audits to assess implementation of environmental and social policies and riskassessment procedures.ASPECT: Active ownershipFS10. CoreFS11. CoreFS12. CorePercentage and number of companies held in the institution's portfolio with which the reporting organization hasinteracted on environmental or social issues.Percentage of assets subject to positive and negative environmental or social screening.Voting polic(ies) applied to environmental or social issues for shares over which the reporting organization holds theright to vote shares or advises on voting.162 | Assicurazioni Generali - Sustainability Report 2012
REPORTEDfullyfullyfullyfullyfullyfullyGLOBALCOMPACTPRINCIPLESCROSS-REFERENCE/DIRECT ANSWERIn the insurance contracts statements of the client on the risk status made at the time ofsigning the contract are binding: they are verified when the claim occurs and, if they arenot true, the compensation for the loss is reduced or even not due in cases where thecover would not have been given. Monitoring is not applicable because the relevant risk ininsurance contracts is assessed at the underwriting time.SR 2012, p. 53; 70; 138-139SR 2012, p. 89-90Information is qualitatively reported.SR 2012, p. 89Management Report and Consolidated Financial Statements 2012, p. 139The geographical area covered includes the main countries where the Group operates.SR 2012, p. 86-87Premiums from insurance products with particular social value amount to more than 1,130million euros and they represent 1.6% of total gross written premiums.SR 2012, p. 88-89Premiums from insurance products with particular environmental value amount to more than1,484 million euros and they represent 2.1% of total gross written premiums.fullySR 2012, p. 123It is planned to carry out an internal audit on the Group Environmental Management System(EMS) annually.The Group Internal Audit carried out the audit using the ISO 19011 standard and noted someprocedural non-compliance with the standard that will be filled using corrective actions by 2013.fullyfullyfullySR 2012, p. 32-33SR 2012, p. 32No screen is required by law.SR 2012, p. 32The 2012 voting policy is available from the www.generali-investments-europe.com website.GRI CONTENT INDEX - GRI 3.1 guidelines - GLOBAL COMPACT principles | 163
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Sustainability Report 2012A complet
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Chairman and Group CEOletter to the
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sustainability context and complete
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FRANCEE-Cie Vie S.A.Europ Assistanc
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at a glanceEMPLOYEESEmployee polici
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at a glanceFINANCIALCOMMUNITYIn a y
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at a glanceSUPPLIERSThe Generali Gr
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at a glanceENVIRONMENT ANDCLIMATE C
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IndexTHE GROUP 24Mission, vision, v
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thE group79,454employees69.6billion
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MISSION, VISION, VALUES AND COMPETE
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CORPORATE BODIESBoard ofStatutoryAu
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EngagementDuring the hearing before
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The Code includes the introduction
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In Italy, the Group Anti-money Laun
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In order to make innovation an inte
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The Generali Group is committed to
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ADHESION TO EXTERNALVOLUNTARY INITI
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STAKEHOLDERsPrague - Czech Republic
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Human resources arethe Group’s fu
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mobility, coaching programmes and p
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Reliability. In addition, the sloga
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In Italy and France, when returning
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normally have the option, often gua
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HEALTH AND SAFETY IN THEWORKPLACETh
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Emirates, the Philippines, Guatemal
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SIZE AND CHARACTERISTICS OF THE WOR
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On average, a third (33.4%) of posi
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Workforce by age bracket2011 2012 2
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Labour disputesNumber and value of
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To foster greater staff involvement
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Committedto innovation anddiversifi
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SIZE AND CHARACTERISTICS OFTHE SALE
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DIRECT CHANNELS, with no intermedia
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Satisfaction surveys on services pr
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Along with thecommitment to strengt
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FINANCIAL AND SUSTAINABILITY PERFOR
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RatingRating agencyRating*A.M.BestA
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Main meetings with analysts and inv
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PRODUCT POLICIESCustomer loyalty is
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Products with particular environmen
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Over the last few years, various ro
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• fill out questionnaires with a
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of pre-packaged solutions. As part
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Surveys on servicesGERMANYOnline su
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Percentage of clients by age bracke
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Change in number of claims2009-2012
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Change in numberof complaints recei
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SUPPLIERSKarolinen Karee, Munich, G
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Relationships with contractual part
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SIZE AND CHARACTERISTICSOF SUPPLIER
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COMMUNITYOld-Aged Survey, Germania1
Page 114 and 115: GUIDELINES FOR COMMUNITYINITIATIVES
Page 116 and 117: For example, in 2012 the Generali E
Page 118 and 119: Cultural areaWith a view to promoti
Page 120 and 121: Sports areaGenerali regards sport a
Page 122 and 123: ENVIRONMENT ANDCLIMATE CHANGEOilsee
Page 124 and 125: In order to pursue the abovemention
Page 126 and 127: DIRECT ENVIRONMENTAL IMPACTThe data
Page 128 and 129: Electricity quota from renewable so
Page 130 and 131: PaperPaper consumption3530252015105
Page 132 and 133: WaterWater consumption (m 3 )-0.4%3
Page 134 and 135: In all countries, IT waste, compris
Page 136 and 137: Flight kilometres travelled by empl
Page 138 and 139: The increase in exposure to climate
Page 140 and 141: EXPENDITURES AND INVESTMENTSFOR ENV
Page 142 and 143: ENVIRONMENTAL RANKINGGenerali’s a
Page 145 and 146: CONTENTINDEXParis - France
Page 147 and 148: REPORTEDGLOBALCOMPACTPRINCIPLESCROS
Page 149 and 150: GLOBALREPORTED COMPACTPRINCIPLESful
Page 151 and 152: REPORTEDGLOBALCOMPACTPRINCIPLESCROS
Page 153: GLOBALREPORTED COMPACTCROSS-REFEREN
Page 156 and 157: GRIINDICATORSDESCRIPTIONASPECT: Div
Page 158 and 159: GRIINDICATORSDESCRIPTIONSOCIETYDisc
Page 160 and 161: GRIINDICATORSDESCRIPTIONASPECT: Pub
Page 162 and 163: GRIINDICATORSDESCRIPTIONASPECT: Cus
Page 168: Co-ordination:Corporate Social Resp
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Sustainability Report 2012 - Generali Versicherung AG

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