Sustainability Report 2012 - Generali Versicherung AG

REPORTEDGLOBALCOMPACTPRINCIPLESCROSS-REFERENCE/DIRECT ANSWERfully 1In accordance with national legislation, Generali Group companies have adopted suitabletechnical, organisational and operational measures to guarantee the confidentiality andsecurity of personal (and at times sensitive) data pertaining to potential and actual clientsand other stakeholders (employees, suppliers and others). Only personal data that are strictlynecessary to provide the required services and to achieve the objectives laid out in specificprivacy notices are collected, with particular attention paid to sensitive data, which aregathered and processed only where the use of anonymous data is not deemed viable.In 2012 companies in the Ssustainability Report scope received from clients and recognizedas legitimate 288 complaints regarding breaches of customer privacy. Reasons lain in44 leaks, 5 thefts and a loss of customer data as well as in 238 undesired commercialcommunications, improper data transmission and incorrect use of data.In Italy, Germany and France also the Privacy Authorities guaranteeing the protection ofpersonal data and similar regulatory bodies recognized as legitimate 11 complaints fromclients about undesired commercial communications and incorrect use of data.fully274 fines amounting to about 3.6 million euros were issued to the Group companies in 2012for non-compliance of products and services with laws and regulations in force at variouslevels: local, regional, national and international.The management system provides for constant monitoring of investments, including checks designed to prevent the acquisition ofsecurities issued by companies that do not meet ethical criteria.Believing that there has to be consistency between investment policy and voting policy, Generali Investments has integrated ESGcriteria into its own voting policy. The purpose is to establish a real dialogue on environmental, social and governance aspects withcompany directors and managers and to encourage the consideration of such topics in the performance of their activities.The Generali Group is then committed to introducing systematic audits on several CSR activities from the Group Internal Audit (GIA)department. Specifically, the internal audit on the Environmental Management System (EMS) of the Group was conducted in thesecond half of 2012. As for Country Italy, the GIA department verified the effective implementation of the System and its proceduresand the effectiveness in pursuing the objectives defined by the Group Environmental Policy.fullyfullyAs described in the Environmental Policy, the Generali Group has the objective of providingincentives for clients to adopt eco-sustainable behaviour by offering insurance and investmentproducts that promote environmental awareness. The Group also gives importance to issuesrelated to climate change that can be both a risk and an opportunity for the conduct anddevelopment of its business. In-depth information on climate change risks and opportunities isavailable in the SR 2012, p. 135-137.Moreover, the Group aims at including, through microinsurance, members of society who wouldotherwise be excluded from the insurance market. Thanks to this tool, the poorest sections ofpopulation are, for example, provided with health insurance products.Information on products with particular social and environmental value distributed by the GeneraliGroup is reported in the SR 2012, p. 86-89.SR 2012, p. 135-136Information on the Risk Management System is reported in the Risk Report, to which a specificsection of the Consolidated Financial Statements 2012 is devoted.If significant, social and environmental risks in insurance contracts are considered at the underwritingtime and they influence not only on the pricing but often represent also a requirement for obtainingthe cover. Compliance with laws in force is essential; moreover, the presence of measures aimingat reducing the risk of claims may be required to obtain the cover and led, in any case, to lowerpremiums. Specifically, as for significant risks, inspections are common to identify measures tobe adopted for an efficient and effective risk management. As for life and health products, the riskassessment is based on a detailed questionnaire on medical history and it is sometimes integratedwith a thorough medical examination.GRI CONTENT INDEX - GRI 3.1 guidelines - GLOBAL COMPACT principles | 161