GRIINDICATORSDESCRIPTION4.2 Indicate whether the Chair of the highest governance body is also an executive officer.4.3 For organizations that have a unitary board structure, state the number and gender of members of the highestgovernance body that are independent and/or non-executive members.4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governancebody.4.5 Linkage between compensation for members of the highest governance body, senior managers, and executives,and the organization's performance.4.6 Processes in place for the highest governance body to ensure conflicts of interest are avoided.4.7 Process for determining the composition, qualifications, and expertise of the members of the highest governancebody and its committees, including any consideration of gender and other indicators of diversity.4.8 Internally developed statements of mission or values, codes of conduct, and principles relevant to economic,environmental, and social performance and the status of their implementation.4.9 Procedures of the highest governance body for overseeing the organization's identification and management ofeconomic, environmental, and social performance, including relevant risks and opportunities, and adherence orcompliance with internationally agreed standards, codes of conduct, and principles.4.10 Processes for evaluating the highest governance body's own performance, particularly with respect to economic,environmental, and social performance.4.11 Explanation of whether and how the precautionary approach or principle is addressed by the organization.4.12 Externally developed economic, environmental, and social charters, principles, or other initiatives to which theorganization subscribes or endorses.4.13 Memberships in associations (such as industry associations) and/or national/international advocacy organizations.4.14 List of stakeholder groups engaged by the organization.4.15 Basis for identification and selection of stakeholders with whom to engage.4.16 Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group.4.17 Key topics and concerns that have been raised through stakeholder engagement, and how the organization hasresponded to those key topics and concerns, including through its reporting.ECONOMIC PERFORMANCE INDICATORSDisclosure on management approachOnce identified its strenghts in a very strong brand, a widespread, diversified international presence, a significant total amount ofpremiums and assets, consolidated leadership in the life segment and solid performance in the non-life one, the <strong>Generali</strong> Group hasdeveloped a strategy aiming at maximizing profitability and creating value.The <strong>Generali</strong> Group also takes special care of the climate change, considered as a source, on the one hand, of risks and, on theother, of opportunities, in conducting and developing its business. It analyses possible consequences connected with climate changeover the short, medium and long term, in order to identify the risks against which it must find suitable mitigation measures andthe opportunities for developing business and improving efficiency. Integration of climate protection prevention measures into thecorporate strategies represents a specific commitment, clearly stated in the Group Environmental Policy.As a provider of specific insurances covering losses from natural phenomena, specifically from atmospheric ones, the Groupconstantly monitors the evolution of the situation, both with regard to existing and emerging risks, using specific stochastic simulationmodels of natural phenomena, in order to ensure that its products and risk mitigation tools are always suitable to the contingentsituation.146 | Assicurazioni <strong>Generali</strong> - <strong>Sustainability</strong> <strong>Report</strong> <strong>2012</strong>
GLOBALREPORTED COMPACTPRINCIPLESfully SR <strong>2012</strong>, p. 28SR <strong>2012</strong>, p. 28fullyCROSS-REFERENCE/DIRECT ANSWERfullyfullySR <strong>2012</strong>, p. 36; 56Articles of Association, Art. 17 available on http://www.generali.com/GovernanceSR <strong>2012</strong>, p. 48-49fully SR <strong>2012</strong>, p. 34fullyCorporate Governance and Share Ownership <strong>Report</strong> <strong>2012</strong>, p. 275-277fullyfullyfullySR <strong>2012</strong>, p. 26; 31-35SR <strong>2012</strong>, p. 29The <strong>Sustainability</strong> <strong>Report</strong> of the Group as well as Group codes, policies and their updates aresubject to the approval of the Board of Directors of the Parent Company.Corporate Governance and Share Ownership <strong>Report</strong> <strong>2012</strong>, p. 281-282fully SR <strong>2012</strong>, p. 4-5fullySR <strong>2012</strong>, p. 40-41SR <strong>2012</strong>, p. 40-41; 89-90fullyThe <strong>Generali</strong> Group provides routine membership dues and views memberships inassociations as strategic.fully SR <strong>2012</strong>, p. 41A Head Office working group, supported by some CSR consultants, adopted theAccountAbility1000 principles when defining and selecting the stakeholders i.e. those whofullymake a direct contribution to the pursuit of the objectives of the <strong>Generali</strong> Group, allow it to becompetitive on the market and affect the various activities.fullySR <strong>2012</strong>, p. 66-67 (employees); 74-75 (sales force); 94-96 (clients); 108 (suppliers)SR <strong>2012</strong>, p. 34-35The Charter of <strong>Sustainability</strong> Commitments, that is available on http://www.generali.com/fully<strong>Sustainability</strong>, considers both key topics raised through engagement of different Head Officedepartments and outcomes of various forms of dialogue and exchanges of opinion withGroup stakeholders.The attention to the topic of the climate change is confirmed by the Group adhesion to the CDP.The <strong>Generali</strong> Group has always linked its growth to the development of the local communities where it operates and adoptedemployee policies that do not discriminate anybody and aim at enhancing local abilities, giving importance to the contribution oflocal people in terms of market knowledge. This approach is also adopted by companies recently acquired or newly created, whoseworkforce almost entirely numbers local employees, in the management positions as well.As for the supplies, local suppliers are largely preferred.Indirect economic impacts are mainly linked to corporate citizenship initiatives. In order to improve life conditions in the countries whereGroup companies operate, they themselves work together with local institutions and not-for-profit associations, providing one-shotor, most often, recurrent financial support for different public utilities (educational services, health services, social integration services,professional integration of the disabled, etc.) and/or for infrastructures such as schools, day care centres and health care centres.Zukunftsfonds in Germany represents a great, structured example of collaboration with local institutions and not-for-profit associations.In order to contribute to the alleviation of poverty among disadvantaged inhabitants and to provide access to basic insurance policies,especially health insurance ones, the Group has recently financed the launch of some business ventures and microinsurance initiativesin India, where it entered only few years ago.GRI CONTENT INDEX - GRI 3.1 guidelines - GLOBAL COMPACT principles | 147
- Page 4 and 5:
Sustainability Report 2012A complet
- Page 6 and 7:
Chairman and Group CEOletter to the
- Page 9 and 10:
sustainability context and complete
- Page 11:
FRANCEE-Cie Vie S.A.Europ Assistanc
- Page 14 and 15:
at a glanceEMPLOYEESEmployee polici
- Page 16 and 17:
at a glanceFINANCIALCOMMUNITYIn a y
- Page 18 and 19:
at a glanceSUPPLIERSThe Generali Gr
- Page 20:
at a glanceENVIRONMENT ANDCLIMATE C
- Page 23:
IndexTHE GROUP 24Mission, vision, v
- Page 26 and 27:
thE group79,454employees69.6billion
- Page 28 and 29:
MISSION, VISION, VALUES AND COMPETE
- Page 30 and 31:
CORPORATE BODIESBoard ofStatutoryAu
- Page 32 and 33:
EngagementDuring the hearing before
- Page 34 and 35:
The Code includes the introduction
- Page 36 and 37:
In Italy, the Group Anti-money Laun
- Page 38 and 39:
In order to make innovation an inte
- Page 40 and 41:
The Generali Group is committed to
- Page 42 and 43:
ADHESION TO EXTERNALVOLUNTARY INITI
- Page 45 and 46:
STAKEHOLDERsPrague - Czech Republic
- Page 47 and 48:
Human resources arethe Group’s fu
- Page 49 and 50:
mobility, coaching programmes and p
- Page 51 and 52:
Reliability. In addition, the sloga
- Page 53 and 54:
In Italy and France, when returning
- Page 55 and 56:
normally have the option, often gua
- Page 57 and 58:
HEALTH AND SAFETY IN THEWORKPLACETh
- Page 59 and 60:
Emirates, the Philippines, Guatemal
- Page 61 and 62:
SIZE AND CHARACTERISTICS OF THE WOR
- Page 63 and 64:
On average, a third (33.4%) of posi
- Page 65 and 66:
Workforce by age bracket2011 2012 2
- Page 67 and 68:
Labour disputesNumber and value of
- Page 69 and 70:
To foster greater staff involvement
- Page 71 and 72:
Committedto innovation anddiversifi
- Page 73 and 74:
SIZE AND CHARACTERISTICS OFTHE SALE
- Page 75 and 76:
DIRECT CHANNELS, with no intermedia
- Page 77 and 78:
Satisfaction surveys on services pr
- Page 79 and 80:
Along with thecommitment to strengt
- Page 81 and 82:
FINANCIAL AND SUSTAINABILITY PERFOR
- Page 83 and 84:
RatingRating agencyRating*A.M.BestA
- Page 85:
Main meetings with analysts and inv
- Page 88 and 89:
PRODUCT POLICIESCustomer loyalty is
- Page 90 and 91:
Products with particular environmen
- Page 92 and 93:
Over the last few years, various ro
- Page 94 and 95:
• fill out questionnaires with a
- Page 96 and 97:
of pre-packaged solutions. As part
- Page 98 and 99: Surveys on servicesGERMANYOnline su
- Page 100 and 101: Percentage of clients by age bracke
- Page 102 and 103: Change in number of claims2009-2012
- Page 104 and 105: Change in numberof complaints recei
- Page 106 and 107: SUPPLIERSKarolinen Karee, Munich, G
- Page 108 and 109: Relationships with contractual part
- Page 110 and 111: SIZE AND CHARACTERISTICSOF SUPPLIER
- Page 112 and 113: COMMUNITYOld-Aged Survey, Germania1
- Page 114 and 115: GUIDELINES FOR COMMUNITYINITIATIVES
- Page 116 and 117: For example, in 2012 the Generali E
- Page 118 and 119: Cultural areaWith a view to promoti
- Page 120 and 121: Sports areaGenerali regards sport a
- Page 122 and 123: ENVIRONMENT ANDCLIMATE CHANGEOilsee
- Page 124 and 125: In order to pursue the abovemention
- Page 126 and 127: DIRECT ENVIRONMENTAL IMPACTThe data
- Page 128 and 129: Electricity quota from renewable so
- Page 130 and 131: PaperPaper consumption3530252015105
- Page 132 and 133: WaterWater consumption (m 3 )-0.4%3
- Page 134 and 135: In all countries, IT waste, compris
- Page 136 and 137: Flight kilometres travelled by empl
- Page 138 and 139: The increase in exposure to climate
- Page 140 and 141: EXPENDITURES AND INVESTMENTSFOR ENV
- Page 142 and 143: ENVIRONMENTAL RANKINGGenerali’s a
- Page 145 and 146: CONTENTINDEXParis - France
- Page 147: REPORTEDGLOBALCOMPACTPRINCIPLESCROS
- Page 151 and 152: REPORTEDGLOBALCOMPACTPRINCIPLESCROS
- Page 153: GLOBALREPORTED COMPACTCROSS-REFEREN
- Page 156 and 157: GRIINDICATORSDESCRIPTIONASPECT: Div
- Page 158 and 159: GRIINDICATORSDESCRIPTIONSOCIETYDisc
- Page 160 and 161: GRIINDICATORSDESCRIPTIONASPECT: Pub
- Page 162 and 163: GRIINDICATORSDESCRIPTIONASPECT: Cus
- Page 164 and 165: GRIINDICATORSFS3. CoreDESCRIPTIONPr
- Page 168: Co-ordination:Corporate Social Resp