Sustainability Report 2012 - Generali Versicherung AG

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GRI CONTENT INDEXGRI 3.1 GUIDELINES - GLOBAL COMPACT PRINCIPLESGRIINDICATORSDESCRIPTIONPROFILE1. Strategy and analysis1.1 Statement from the most senior decision-maker of the organization about the relevance of sustainability to theorganization and its strategy.1.2 Description of key impacts, risks, and opportunities.2. Organizational profile2.1 Name of the organization.2.2 Primary brands, products, and/or services.2.3 Operational structure of the organization, including main divisions, operating companies, subsidiaries, and jointventures.2.4 Location of organization's headquarters.2.5 Number of countries where the organization operates, and names of countries with either major operations or thatare specifically relevant to the sustainability issues covered in the report.2.6 Nature of ownership and legal form.2.7 Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries).2.8 Scale of the reporting organization.2.9 Significant changes during the reporting period regarding size, structure, or ownership.2.10 Awards received in the reporting period.3. Report parameters3.1 Reporting period (e.g., fiscal/calendar year) for information provided.3.2 Date of most recent previous report (if any).3.3 Reporting cycle (annual, biennial, etc.).3.4 Contact point for questions regarding the report or its contents.3.5 Process for defining report content.3.6 Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers).3.7 State any specific limitations on the scope or boundary of the report.3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities thatcan significantly affect comparability from period to period and/or between organizations.3.9 Data measurement techniques and the bases of calculations, including assumptions and techniques underlyingestimations applied to the compilation of the Indicators and other information in the report.3.10 Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such restatement(e.g., mergers/acquisitions, change of base years/periods, nature of business, measurement methods).3.11 Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied inthe report.3.12 Table identifying the location of the Standard Disclosures in the report.3.13 Policy and current practice with regard to seeking external assurance for the report.4. Governance, commitments, and engagement4.1 Governance structure of the organization, including committees under the highest governance body responsible forspecific tasks, such as setting strategy or organizational oversight.144 | Assicurazioni Generali - Sustainability Report 2012
REPORTEDGLOBALCOMPACTPRINCIPLESCROSS-REFERENCE/DIRECT ANSWERSR 2012, p. 4-5Information on the strategy and the Charter of Sustainability Commitments of the GeneraliGroup - mentioned in the Chairman and Group CEO letter to the stakeholders - is detailed onfullypages 30 and 34-35.Group Objectives and Targets for Improving the Environment are available on page 122.http://www.generali.com/Sustainabilityfully SR 2012, p. 4-5; 135-136fully SR 2012, p. 10fully SR 2012, p. 10fullyCorporate Governance and Share Ownership Report 2012, p. 291-293Management Report and Consolidated Financial Statements 2012, p. 224-245fully SR 2012, p. 20fullySR 2012, p. 8-10Management Report and Consolidated Financial Statements 2012, p. 247-248fullySR 2012, p. 78Corporate Governance and Share Ownership Report 2012, p. 266-269fully Management Report and Consolidated Financial Statements 2012, p. 34-37fullySR 2012, p. 24-25; 79Management Report and Consolidated Financial Statements 2012, p. 99SR 2012, p. 78fullyManagement Report and Consolidated Financial Statements 2012, p. 11; 222-223Corporate Governance and Share Ownership Report 2012, p. 291-293fullySR 2012, p. 47; 53Information on other awards received by the Group companies is available on their websites.fullyQuantitative information is as at 31 December 2012 whereas qualitative information may alsorefer to events after that date.fullyThe most recent previous Sustainability Report, that was approved by the Board of Directorsof the Parent Company and later published on the Group website, dates at May 2012.fullyThe reporting cycle is annual.fullySR 2012, p. 20http://www.generali.com/Sustainability/Contactsfully SR 2012, p. 6-7fully SR 2012, p. 8-9fully SR 2012, p. 6-7fullySR 2012, p. 6-7fullyfullyfullySR 2012, p. 6-7SR 2012, p. 6-7SR 2012, p. 6-7fully SR 2012, p. 144-163fully SR 2012, p. 7fullySR 2012, p. 27-29GRI CONTENT INDEX - GRI 3.1 guidelines - GLOBAL COMPACT principles | 145
Page 4 and 5:
Sustainability Report 2012A complet
Page 6 and 7:
Chairman and Group CEOletter to the
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sustainability context and complete
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FRANCEE-Cie Vie S.A.Europ Assistanc
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at a glanceEMPLOYEESEmployee polici
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at a glanceFINANCIALCOMMUNITYIn a y
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at a glanceSUPPLIERSThe Generali Gr
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at a glanceENVIRONMENT ANDCLIMATE C
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IndexTHE GROUP 24Mission, vision, v
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thE group79,454employees69.6billion
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MISSION, VISION, VALUES AND COMPETE
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CORPORATE BODIESBoard ofStatutoryAu
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EngagementDuring the hearing before
Page 34 and 35:
The Code includes the introduction
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In Italy, the Group Anti-money Laun
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In order to make innovation an inte
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The Generali Group is committed to
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ADHESION TO EXTERNALVOLUNTARY INITI
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STAKEHOLDERsPrague - Czech Republic
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Human resources arethe Group’s fu
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mobility, coaching programmes and p
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Reliability. In addition, the sloga
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In Italy and France, when returning
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normally have the option, often gua
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HEALTH AND SAFETY IN THEWORKPLACETh
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Emirates, the Philippines, Guatemal
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SIZE AND CHARACTERISTICS OF THE WOR
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On average, a third (33.4%) of posi
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Workforce by age bracket2011 2012 2
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Labour disputesNumber and value of
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To foster greater staff involvement
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Committedto innovation anddiversifi
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SIZE AND CHARACTERISTICS OFTHE SALE
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DIRECT CHANNELS, with no intermedia
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Satisfaction surveys on services pr
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Along with thecommitment to strengt
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FINANCIAL AND SUSTAINABILITY PERFOR
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RatingRating agencyRating*A.M.BestA
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Main meetings with analysts and inv
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PRODUCT POLICIESCustomer loyalty is
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Products with particular environmen
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Over the last few years, various ro
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• fill out questionnaires with a
Page 96 and 97: of pre-packaged solutions. As part
Page 98 and 99: Surveys on servicesGERMANYOnline su
Page 100 and 101: Percentage of clients by age bracke
Page 102 and 103: Change in number of claims2009-2012
Page 104 and 105: Change in numberof complaints recei
Page 106 and 107: SUPPLIERSKarolinen Karee, Munich, G
Page 108 and 109: Relationships with contractual part
Page 110 and 111: SIZE AND CHARACTERISTICSOF SUPPLIER
Page 112 and 113: COMMUNITYOld-Aged Survey, Germania1
Page 114 and 115: GUIDELINES FOR COMMUNITYINITIATIVES
Page 116 and 117: For example, in 2012 the Generali E
Page 118 and 119: Cultural areaWith a view to promoti
Page 120 and 121: Sports areaGenerali regards sport a
Page 122 and 123: ENVIRONMENT ANDCLIMATE CHANGEOilsee
Page 124 and 125: In order to pursue the abovemention
Page 126 and 127: DIRECT ENVIRONMENTAL IMPACTThe data
Page 128 and 129: Electricity quota from renewable so
Page 130 and 131: PaperPaper consumption3530252015105
Page 132 and 133: WaterWater consumption (m 3 )-0.4%3
Page 134 and 135: In all countries, IT waste, compris
Page 136 and 137: Flight kilometres travelled by empl
Page 138 and 139: The increase in exposure to climate
Page 140 and 141: EXPENDITURES AND INVESTMENTSFOR ENV
Page 142 and 143: ENVIRONMENTAL RANKINGGenerali’s a
Page 145: CONTENTINDEXParis - France
Page 149 and 150: GLOBALREPORTED COMPACTPRINCIPLESful
Page 151 and 152: REPORTEDGLOBALCOMPACTPRINCIPLESCROS
Page 153: GLOBALREPORTED COMPACTCROSS-REFEREN
Page 156 and 157: GRIINDICATORSDESCRIPTIONASPECT: Div
Page 158 and 159: GRIINDICATORSDESCRIPTIONSOCIETYDisc
Page 160 and 161: GRIINDICATORSDESCRIPTIONASPECT: Pub
Page 162 and 163: GRIINDICATORSDESCRIPTIONASPECT: Cus
Page 164 and 165: GRIINDICATORSFS3. CoreDESCRIPTIONPr
Page 168: Co-ordination:Corporate Social Resp
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